Mews PMS & Property Operations

Moin in die Runde, bisher nutzen wir MEWS nur als PMS und die Buchungsmaschine noch von HNS würde gerne aber alles über MEWS laufen lassen. Wer hat hier Erfahrungen wie es mit Buchungslücken aussieht. wenn man einen MLOS eingestellt hat z.B. von 5 Nächten aber eine Lücke von 3 Nächten hat ist diese ja dann nicht buchbar. oder Gibt es hierfür eine Einstellung, hat da Jemand Erfahrung? Bei HNS gibt es einen AMO der den MLOS dann automatisch aufhebt und überschreibt. Beste Grüße Simon 

Hi community!  I’m not sure if this feature exists, but I’m looking to set up a delivery only rate plan for direct connect channels in MEWS. I haven’t had many issues, but when there’s a mapping issue or promotion that MEWS does not recognize on direct connect channels, reservations have come in really strange due to product rules.I have something similar created for my channel manager, the rate plan is called FIX ME and is a catch all for any reservations with room or rate code errors. This allows me and my front desk team to immediately recognize there’s something amiss with the reservation and attend to it. Anyone know how to set this up or if the feature exists?Looking forward to your advice! 

Hello,I am a new to Mews and am currently at the beginning stages of opening our property.I was wondering if anyone would be able to share any advice / guidance on creating a Front Office Checklist. Any tips or best practices would be greatly appreciated.Thank youYasmin

Hi, I am new to Mews and I am looking for a way to automatically create a task when a product is added to a reservation, so the housekeeping team can see the task in their app (let’s say we add breakfast to the room and the team should see that they need to bring the breakfast to the room). I was told to use Zapier but it seems there is no option to trigger an action when adding a product? Any ideas or experiences what would work best? Thank you for any input :)

I’m trying to extend a guest that was supposed to check out two days ago.  When I change the departure date to a future date, I keep getting the error message "Cannot add or modify consumed items".  What does that mean and how can I extend the guest?

Hi Community, How are you handling having the strike-through rate appear on the booking engine? Our rates are derived from the base rate but are in different rate groups due to different settlement & cancellation policies. To show this discount to the guests we are creating fake ‘copy’ rates to place in the rate group. I feel that there must be a better way, how do others work to have this appear on the booking engine? Thanks,  

A question on Space configuration.If the vast majority of your rooms are configured with a “normal bed count” of 2, how do you go about allowing a child or an infant to be booked and stay in parents bed.This is challenging when you operate with child rates, and want to have the applicable rate added. I have the following set-up for extra persons.Infant (0-2 years - Free of charge)Child (3 - 12 years - charge applies)Teen (13 - 17 years - charge applies)Adult (18 years and over - charge applies)If I increase the normal bed count, then 3 adults can book a space which can sleep 2. There is no possibility of adding an extra bed.All tips are appreciated.

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:Create a rate with the product price excluded from the reservation cost\tStep 1: Create a rate\t\tStep 2: Create a product\t\tStep 3: Create a product rule\t\tStep 4: Map the product with your channel manager\t\tCreate a rate with the product price included in the reservation cost \tStep 1: Enable 'Bill as package' for the bookable service\t\tStep 2: Create a rate\t\tStep 3: Create products\t\tCreate a product to package with your rate\t\t\tCreate an acc

Today 25/03 , B21-07, checked in 23/03, accounting already 3 nights. Should be 2 nights on 25/03, i would understand if it would account days, then is more clear, check in 23/03 is 1 day, 24/03 – 2 day, and 25/03 – is 3 day.We are cleaning stayover rooms after 3 days. But if person arrived on 23/03, and today we have 25/03, and in the system showing 3 nights, when actually is 2 day,  the housekeeping company cleaning room when in shows in Mews 3/3,  but suppose to be 2/3. Thats a lot money for us. Thats why its important that would be correct. 

Hi All, As I’m looking into the booking engine configuration, I noticed the price comparison with competitors. Enabling it will be shown on the booking engine but the content is not sufficiently updatable where we might want to show different rates from different competitors. Even some of the text display content are not editable such as “Book online, get more” which I might want to update/change.For example if I put 3 competitors I can’t seem to put a price for each competitors, since the configuration field “Competitor price relative adjustment” is applied to all displayed competitors.Does it seem to you that this feature, although very useful and informative, can use more advanced configuration and tweaking to cater for a more personalized experience and data display for each Hotel Owner? 

We have 4 Massage Rooms in our Spa. We are thinking of adding them as a bookable/ hourly service in mews. Is anyone doing that already and can help with experiences? The main Problems we see yet are thatwe can only book full hours in the reservaition interface\twe have added 1 rate for each masseur, but we cannot restrict the rates with availabilities, so 1 masseur could get booked multiple times

Hallo zusammen,ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank.Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht.Ich bin noch nicht hinter die Logik der Sortierung gestiegen.Habt ihr einen Tipp?Danke für euer Schwarmwissen.​​​​​​

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

Good afternoon comunity, I am looking for some experience in the migration from Suite 8 to MEWS, specially in terms of future reservation migration.Anyone has this situation?

Bonjour,Je suis à la recherche de la procedure à suivre pour loader un prix LRA et un prix non LRA dans Mews et le faire remonter correctement dans D-Edge?Comment les deux tarifs peuvent-ils cohabiter ?MerciOlivier

I asked the AI support bot how I can post offline charges to room accounts but found no relevant information in the results or guidance offered. Our Square POS terminals in our outlets are not integrated with Mews because this integration hasn’t been released yet (or hadn’t as of late last year). Our Guests want to be able to charge their purchases from our outlets to their room accounts, including bar and restaurant checks. At our outlets, a Guest’s charge can be settled to a comp account in Square to balance the POS system and then the charge is physically passed off to the hotel’s front desk for the charge to be added to the Guest’s account manually. Posting it manually to the account is where I need help.So far, whenever I have had non-standard items that need to be charged to a Guest’s account, as the admin, I’ve had to create a product that is for the specific amount to be charged. From past experience with other PMS platforms, charges for variable amounts required only the filli

I have a tricky one for you all & hope someone has a creative solution.Without having to create new space categories - you can quickly end with hundreds,…. how would you go about setting a price (supplement) for a feature.Let’s assume that we have 4 floors, and want to add €10 as a floor number feature for all spaces in a specific category.The Space category is Deluxe room and all the relevant spaces are attached.on the first floor no supplement with the base price being €200\ton the second floor there is a floor supplement of €10 + €200 = €210\ton the third floor there is a floor supplement of €20 + €200 = €220\ton the fourth floor there is a supplement of €30 + € 200 = €230The same thought can be applied to other categories or other attributes like courtyard view, as opposed to park view.The only logical solution I can find would be to create a new space category for each floor & feature, and then set the price deferential….. but I want to avoid too many space categoriesSo we wo

Hi there!Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate,  but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.So like:Base rate: xyz-Rate (← the one the new rate is derived from)Options:A: derive only base rate (room type and occupancy adjustments can be set in the derived rate, just as in a normal rate, only base rate itself cannot be set manually)\tB: derive base rate and room rates (only occupancy based adjustment can be set in the derived rate, base rate and relations of rates for room types is derived from base rate)\tC: derive all rates (the currently only available option - only fixe

Hi Collegues,I wonder if someone has found a solution for the problem if a guests without a reservation is arriving after midnight. How can he create a reservation for this night on a website that is using the booking machine of MEWS. Right now he can only reserve a room for the next day.The background is that we only have one security guard at night and he should not have access to the booking system. MEWS, the payment terminals and the key card system are already connected. The only thing missing is that the guest can book independently via the homepage.  

 VOTE FOR THIS FEATURE !!!! This feature would prominently display the current date and time of the hotel's location directly on the dashboard.The rationale behind this request stems from the challenges faced by our team in managing operations across multiple time zones. As the Action log and queues are aligned with the hotel's local time, having a quick and easily accessible reference point on the dashboard would significantly enhance efficiency for those of us coordinating from offices around the globe.Implementing this feature would not only improve the workflow for remote teams but also ensure a unified approach to scheduling, planning, and executing tasks in accordance with the hotel property's local time. This would be particularly beneficial for streamlining communications and operational tasks that are sensitive to specific time frames.I believe the inclusion of a Local Time/Date display would be a valuable enhancement to our PMS software, fostering better connectivity and oper

Hi all, We used an availability block for a wedding so guests could book their own rooms for blocked dates and a specific rate.We see that by using the Availability Block - those reservations are now considered to be part of a single GROUP; while in fact they are all separate reservations. How can we make all of those reservations Independant reservations?  Removing them from the group.