Mews Payments

EC Karten funktionieren nicht am Mews Terminal

MEWS Zahlungsanbieter

Hallo zusammen, gibt es eine Alternative bei MEWS payment oder ist man an Stripe und die hohen Gebühren gebunden, unsere Kartengebühren haben sich fast verdoppelt!!! Was gibt es für eine Alternative die Gebühren zu reduzieren, wir waren mit Suite 8 bei Nexi und dort waren die Gebühren akzeptabel. was habt ihr für Erfahrungen gemacht oder wie geht ihr mit den gestiegenen Gebühren um?

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1 day ago

HHSNavigator

posted in Mews Payments

Wie haben heute festgestellt, dass generell keine EC Karten am Mews Terminal funktionieren. Wie handhabt ihr das, wenn Gäste mit eine gewöhnlichen EC Karte zahlen möchten?Die meisten unserer Gäste besitzt nur eine EC Karte. Weder Apple Pay oder wie die ganzen Features auch heißen. Und wir bevorzugen (auf Grund der hohen Gebühren) auch eine Zahlung mit EC Karte.Dieses kleine, aber sehr Wichtige Detail hat uns beim Verkauf keiner gesagt.

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16 days ago

adrianne.floresCommunity Ambassador

Payments troubleshooter: Reconcile payouts with confidence

Why this mattersReconciling card revenue to bank deposits can be confusing because payouts bundle many transactions, include fees/adjustments, and often don’t align 1:1 with a single day or reservation. A clear workflow cuts hours of detective work and reduces month-end stress. What’s the challengePayouts can include multiple days of charges, late-settling refunds, and chargebacks, so “Net ≠ Today’s sales.” You need the right reports and a repeatable flow to match bank deposits, fees, and gross revenue correctly. Best-practice workflow Use the Payout report to see each payout batch at a glance (Gross, Fees/Commission, Net, Status), then drill into a payout to view the transactions included. This gives you your “bank-facing” view for reconciliation.

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adrianne.floresCommunity Ambassador

Payments troubleshooter: Minimize chargebacks and respond like a pro

Why this mattersChargebacks can be avoided more often than you think—and when they happen, a timely, well-formatted response with the right evidence gives you the best chance to win. What’s the challengeProperties miss the response window or submit incomplete evidence, or they’re unsure who to notify and how to format documents for issuers—lowering win rates. Prevention checklistUse clear payment descriptors* require 3DS for remote payments communicate policies clearly favor terminals for card-present staysThese will reduce “unrecognized” and fraud claims. How to respond (step-by-step) Watch for the notification sent to your configured chargeback email and gather evidence quickly; aim to reply as early as possible within the processor’s window.

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adrianne.floresCommunity Ambassador

Payments troubleshooter: Understand fees and Multicurrency (and where to see them)

Why this mattersAccountants need to know where to see fees, commission adjustments, and currency conversion impacts. Guests appreciate transparency—and properties can create a small new revenue stream with Multicurrency. What’s the challengeTeams aren’t sure where fee details live (hint: Payment report export) or how Multicurrency appears across invoice and reporting views; finance wants to explain line items simply. Best-practice overview For detailed fee breakdowns (scheme, interchange, commission, adjustments), export the Payment report; fee columns populate after processors finalize actual fees (typically within a few days). See help article

adrianne.floresCommunity Ambassador

Payments troubleshooter: Payment requests that get paid (and don’t double-charge)

Why this mattersChasing overdue bills costs time and hurts cash flow. Payment requests let guests pay from a secure link. With the right setup, you’ll collect faster and avoid accidental duplicates. What’s the challengeTeams sometimes skip a few setup steps (like Receivables or the invoice payment link), or they collect a payment request and also let an automatic rule charge the card—risking a duplicate. Best-practice checklist Confirm you’re using the Mews Payments; only then can you send payment requests or add a payment link to invoices. Refer to Send a payment request by email help article. For ad‑hoc requests: from the customer profile, Payments tab > + Payment request, complete t

Aurelia FaberCommunity Newcomer

Debitkarten

Hallo zusammen,wir haben oft das Problem, dass unsere EC-Geräte Debitkarten nicht akzeptieren. Liegt das am veralteten System oder kann man die Einstellung ändern?LG, A. Faber

1232

1 month ago

joe.mcaweaneyMews Employee

Introduction to Mews Payments: Embedded payments for frictionless stays

Payments are a vital part of every stay. But they shouldn’t be the main event. Mews Payments takes the friction out of processing payments, both for guests and hotel staff, making them fast, seamless and secure. This article explains what Mews Payments is, introduces its core capabilities and links you to further guides, best practices and step-by-step help. Let’s start with the basics. What is Mews Payments? Mews Payments is a payments platform that’s deeply embedded into every layer of the Mews operating system. It automates complex tasks to help drive revenue, reduce costs and accelerate cash flow – all while ensuring payments comply with global security regulations. That means staff can spend less time worrying about transactions and more time connecting with guests throughout their stay. Core capabilities Let’s take a look at some of the most important features of Mews P

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adrianne.floresCommunity Ambassador

Payments troubleshooter: Keep payouts flowing (negative balances, platform fees, bank changes)

Why this mattersIf your Mews Payments balance goes negative due to refunds, chargebacks, or platform fees, you may receive a request to top up. Knowing where to check and what to do avoids interruptions and surprises. What’s the challengeTeams see a negative balance or a platform-fee deduction and aren’t sure whether to pay now or wait for the next settlements; occasionally, payout bank details need updating securely. Best-practice triage First, open the Mews Payments balance (Merchant balance) to see recent payouts, charges, platform fees, and commission adjustments; compare with the Payment report to see which transactions are Charged vs Settled (only Settled hit the bank). Mews Payments balance (what you’ll see and how to use it):

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adrianne.floresCommunity Ambassador

Payments troubleshooter: Refunds without roadblocks (gateway vs terminal vs external)

Why this mattersRefunds are easy when you pick the right path. The quickest way to decide is to identify how the original payment was taken—then follow the matching refund method. What’s the challengeIf the original payment was via Mews Payments (online), you can refund in-app on the payment item, see How to refund a credit card Terminal payment help article.If it was via Terminal, refund on the terminal and record it in Mews. If it was an External payment (e.g., wire), record a negative external payment in Mews—funds move outside the system. Quick decision guide If the payment shows an Identifier/Status and “

510

matteo.bindaMews Employee

Zero Amount Authorization is here

Until now, verifying cards before arrival has often meant pre-authorizations, manual checks, or clunky third-party tools. Each step creates friction for guests and inefficiency for staff. Not to mention that every invalid card, no-show, or failed payment costs hotels revenue. That’s why we built Zero Amount Authorization, a smarter, seamless way for hotels to verify cards from the moment of booking – all without charging guests. Protecting revenue the easy way For many hotels, payments before arrival are a constant challenge: Invalid cards or no-shows → lost revenue, uncollected incidentals, and chargebacks. Manual card checks → hours of repetitive admin that distracts staff from guests. Complex deposit rules → confusion for travelers, frustration at booking and unwelcome charges. Zero Amount Authorization ensures that ever

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Katharina Ostermeier ZAHCPreferred Consultant

Hotelnetsulotion Kreditkartendaten Übermittlung und Abrechnung in Mews

Hallo zusammen,wie habt ihr die Zahlungsübertragung von HNS IBE in Mews gelöst?Mir wurde gesagt, dass in HNS IBE die Kreditkartendaten der Gäste abfragt werden über einen anderen Zahlungsanbieter als MewsPay. HNS übermittelt an Mews dann die Karten Nummer und das Ablaufdatum und Mews bucht den Anzahlungsbetrag dann mit Hilfe dieser beiden Parameter ab.Ist das ein automatisierter Prozess oder muss hier manuell die Abbuchung gestartet werden? Was sind eure Erfahrungen?Vielen Dank für die Hilfe!

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Mark Alexander JoelRising Star

Mews terminal S2 and payment progress status

We use the wireless terminal at the Front Desk, and our Wi-Fi is fast. It works very well overall, but there is a delay between when you charge the guest and when the payment is posted to the bill.Sometimes the guest becomes unsure and asks us questions like: “What does it say here?” Often the terminal displays messages such as: Enter code Multi currency Various messages about why the transaction didn’t go through Card not read correctly It would be great if the terminal’s status messages were also shown in the Mews UI, so that staff could follow the payment status and assist the guest when they ask questions on what steps to take.Just like you currently see a short confirmation in the upper right corner when a payment has been completed, it would be helpful to also see the status before the payment is finalized.

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Mark Alexander JoelRising Star

Preauthorization Thruu Payment Automation

Hello — we’d like to test payment automation for card pre-authorization. How does this work for hotels that are already using it? My main concern is that pre-authorizations might be attempted on virtual cards or travel-agency cards. Has anyone had success with this? Thanks! 🌼

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Mark Alexander JoelRising Star

Google and Apple Pay (and similar)

When guests use these services, for instance by having their card stored in their mobile or watch, the card cannot be reactivated for payment of food or other items. This happens because the technology behind it has created a virtual card number (different from the guest’s real one). I’m wondering if anyone knows a workaround? Thanks!

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EmmaBowenNavigator

Virtual cards and payment successful emails

When charging Secret Escapes Virtual cards in Mews, it's sending the guest a payment successful email, but does not for our other OTA virtual cards?

1302

LodgeCommunity Newcomer

Kreditkarte nachträglich im Gastprofil speichern – manuelle Reservierung

Ein Gast hat per E-Mail gebucht, und die Reservierung wurde manuell in Mews eingetragen. Wir haben bereits eine Zahlungsaufforderung gesendet, und der Gast hat einen kleinen Betrag bezahlt. Allerdings wurde die Kreditkarte nicht im Gastprofil gespeichert, da Mews die Karte nach der Bezahlung deaktiviert hat.Wir möchten die Kreditkarte über Mews erneut anfordern, damit sie im Profil des Gastes aktiv hinterlegt wird und im Bedarfsfall (z. B. No-Show oder Zusatzkosten) belastet werden kann. Wie können wir das über Mews umsetzen?

843

5 months ago

j.spiessTrailblazer

Automatic charging of virtual credit cards for prepaid reservations

Hello!We can charge virtual cards from Expedia for prepaid/nonrefundable reservations starting immediately after the booking has been created.we have set up payment policy for automatic charging accordingly. Until approx. 20.8.2024 that worked perfectly well, the virtual cards have been charged automatically. We did not change anything since than and now payments are automatically scheduled for the day of checkin instead of right away. According to mews help that is the case when the channel manager (in our case D-Edge) does not send CC activation date information. D-Edge says they never did… do I guess Mews changed the behavior sometime in August 2024. @Mews Community Team can you verify that?what can we do to resume automatic charging of VCC at the time of reservation creation?is anyone else observing this change? How do you cope? It would be a pity if we had to manually charge those cards again..best

68011

5 months ago

RoterOchseProblem-Solver

Paypal-Zahlungen

Hallo zusammen!Hat jemand eine Idee, wie ich es hinbekommen kann, dass Gäste, die über unsere Website gebucht und per Paypal bezahlt haben, nicht diese Mail bekommen, dass keine Zahlkarte verknüpft ist? Kann man diese Mail ausstellen? ich finde nur, wo ich die anderen Mails deaktivieren kann, aber diese Mail ist nicht dabei.Ich bekomme immer wieder Anrufe von Gästen, die fragen, warum sie trotz Paypal-Zahlung eine Kreditkarte angeben sollen. Viele haben Bedenken, dass ihre Buchung jetzt nicht akzeptiert wird.Leider wird die Paypal-Zahlung in Mews ja auch nicht als Zahlung direkt mitverbucht, wie das bei der Kreditkarte der Fall ist. Ich hoffe, das kommt noch in nächster Zeit.Wie geht ihr damit um? Gibt es einen “Workaround”?Viele GrüßeHeike

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Tonje EgelandCommunity Newcomer

Routing automated payments in Mews Operations

Hello! I am still struggeling with my question regarding routing automated payments in Mews Operations - This is mainly an issue for conference guests. They are almost always supposed to go on an Invoice to the company. I used a rate I have created called “KK rom” for all of my conference guests. So since there is no company attached to this rate I can not route it to the company. Would I have to create a seperate rate for all of the companies visiting us for conferences to make this work? We of course have some rates for contract customers that are set up with individual rates but a lot of these will pay individually if they are visiting us for a job but when they are here for a conference it will go on an invoice. Would I then have to have 2 different rates for each company? One for when they should pay on checkin/checkout and one for Invoicing? We have 100s of companies visiting us so if I have to make an individual rate and then a routing for each of t

561

MiriamPCommunity Newcomer

PayOne

Hallo liebe Mews-Community,wir nutzen jetzt seit kurzem Mews und haben festgestellt, dass es keinen Zahlungsweg “PayOne” gibt. Generiert noch jemand seine Kreditkartenzahlungen über Payone und kann uns einen Tipp geben, wie wir dieses am Besten verbuchen?Vielen Dank im Voraus für eine Rückmeldung :-)

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StijnDNavigator

Credit Card Guarantee for Booking.com reservations

Hi everyoneI was wondering if you could help me with the following issue. Some of the hotels in our group are unstaffed during the night. For Booking.com guests, we work exclusively with VCCs. However, we’ve noticed that some guests check in outside of reception hours, consume extras on-site (such as minibar), and never show up for check-out — leaving their bill unpaid.Through online check-in, we can encourage guests to add a credit card in advance and follow this up manually.Ideally, it would be great if MEWS allowed us to send an “Add credit card request”, similar to a payment request but without a specific amount. This way, the reception team could send this for each reservation and follow up more easily.What are your thoughts on this? Or any other suggestions to solve this operational challenge?

1533

DanNavigator

Gebühren für Mews Payments - IST-Kosten wo ersichtlich?

Hallo Mewser, unser erster Monat mit Mews ist nun rum. Unser Steuerbüro hat den ersten Export über Datev erhalten. Da die Gebühren für das Mews Payment vom Umsatz abgezogen werden, gibt es gerade noch eine Diskrepanz. Meine Frage: Wo finde ich in Mews eine klare Aufstellung, welche Gebühren genau von den Zahlungen unserer Gäste einbehalten wurden? Gibt es dafür einen bestimmten Report oder eine Einstellung?Schon mal vielen Dank für Eure Unterstützung. Liebe GrüßeDan

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jessica.beckerMews Employee

Missed Our Webinar on Payments? Here’s how you can access the recording.

Thank you to everyone who joined our recent webinar, From Chaos to Clarity: Embedded Payments That Just Work.We hope you enjoyed this fast-paced, insight-packed session.Even if managing payments probably isn’t your favorite part of hospitality – it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. If you’ve been wondering how Mews Payments could work (or work better) for your property, this is the perfect place to start. 👇How to access the recordingDon’t worry if you missed it live – you can still access the full webinar. If you follow this link

1650

7 months ago

Katharina Ostermeier ZAHCPreferred Consultant