Mews PMS & Property Operations

A guests need a booking confirmation with all the guests names for Visa purpose.I have added all the names to the booking but when I send out the confirmation only the main booker name shows up. How can I sent out a booking confirmation with all the guests names on it? 

I can't figure out if I can implement a restriction the way I want to. I wish to restrict a space type to a specific LOS based on lead time. For example: If it’s less than 10 days before arrival, a 3 day LOS requirement If it’s more than 10 days before arrival, a 4 day LOS requirementIs this possible? 

Hi thereLast week, the new passkeys feature was highlighted in the release notes.We are using the 2FA option for all teams who have access to their own personal mail address.A link is sent to the user via mail. It would be difficult for a hacker to have access to the mailbox of the user so quickly.Concerning the passkeys, we are wondering how waterproof the QR-code is?What are your thoughts on this?

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick 

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards, 

Hallo zusammen, wenn wir in Mews den Haken setzen bei ‘Stornierungskosten erheben’ werden die Stornokosten aber mit 7 % anstatt mit 0% Mwst. aufgebucht.Ist das etwas, was wir über die Einstellungen steuern können, oder ist das ein Mewsthema?Danke euch. viele Grüße, Jasmin

Hi everyone,  We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L  I thought I could be handy for more smaller hotels who have multiple employees sharing one pc.   You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime = LogoutMinutes * 60000;// Initialize the timer variablelet timer = null;// Add an event listener for 'keydown' eventsdocument.addEventListener('keydown', e => { // Reset the timer on any key press resetTimer(); // If 'Control' key is held down and the 'l' key

Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia? If yes, how did you set up your rates in Mews?

Dear Mews community,do you know if we do have a tools to track repeating guests? I know it is visible in the timeline, but that is not enough for tracking in reporting.What is your approach, how do you track repeating guests prior the arrival? Manual report or some data from MEWS?Thank you,Dan

Hallo zusammen!Wir bei der VAYA Group befinden uns mitten in unserem Umstellungsprozess auf Mews. Wir haben jetzt unsere ersten 3 Hotels live, und es ist eine Frage aufgetaucht, bei der ihr uns vielleicht helfen könnt.Wir haben bei VAYA regelmäßig Busgruppen, bei denen wir gemäß dem Meldengesetz eine Gruppenmeldung machen können, bei der nur der Reiseleiter die Meldung unterschreiben muss.Die Daten unserer Mitreisenden (Name, Geburtsdatum) lassen wir im Voraus ausfüllen und sind bereits in Mews.Wie geht ihr mit solchen Busgruppen um und wie meldet ihr diese Gruppen bei Feratel oder Capcorn an?Laut Feratel sollten wir das über Mews machen, aber wie wir das am besten machen sollten, ist uns leider unklar.Vielen Dank im Voraus für eure Hilfe!Liebe Grüße,Judith

Does anyone know if Mews is planning a feature where you get an error message or notification if the mail transfer was not successful? It is not possible to check every send status after a confirmation or invoice. Also, many mails from mews seem to end up in the spam folder. 

Phishing emails sent to guests – are others experiencing this?We are currently experiencing an issue where fraudulent emails are being sent to our guests. These emails contain their reservation number and urge them to enter their credit card details via a link.What’s particularly concerning is that the emails include both the correct email address and reservation number for upcoming stays.We use Mews as our only system where both guest email addresses and reservation numbers are stored – so we would like to know if others are experiencing similar issues or are aware of any potential security breach in Mews?

What is absolutely missing in the Excel template is the column with language. You always have to go back to the profile to enter the language so that communication takes place in the guest's language. Please add this urgently!!!

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense? Currently:FD: Manually create Optional Reservation MEWS: Optional Reservation Email sent GUEST: clicks on email and then “Confirms” MEWS: Reservation Confirmed MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in” FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken GUEST: Checks in Online (hopefully!) and enters CC info FD: We can charge the reservationThat Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email. Isn’t it the card information that confirms the reservation?  Isn’t a reservation without payment information is fundamentally not confirmed? Am I wrong on this?Thanks!Ethan

Hello, Just an idea: Would it be possible to have the ‘house use’ function with the possibility of assigning multiple rooms at once? Currently you have to do it one by one. 

Hallo zusammen,habt ihr Tipps, welches Feld man auf der Rechnung für die Kostenstelle nutzen kann?Direkt das Feld ‘Kostenstelle’ gibt es ja nicht.Vielleicht habt ihr schon Erfahrungen gemacht.Besten Dank und viele Grüße

For weeks mews brings up a popup every time i login that demands to change my 2FA security settings from app to e-mail-verification.Not only do we have special hardware and systems in place that uses the app verification i also think that e-mail-verification is less secure.Why want mews me to change that setting so aggressively to a less secure solution and is there an option to disable that? Its just so disrupting.  

Wir hatten einen Business-Gast, der früher abreisen musste und bei dem die Rechnung für den Gesamtaufenthalt bereits bezahlt war. Er sagte, dass das egal ist und die Rechnung einfach so bleiben soll.Wenn ich dann das Zimmer aber freigeben möchte, kann ich keinen Check-out machen, ohne die Buchung entsprechend zu verkürzen. Bei der Verkürzung werden aber die Stornogebühren berechnet, so, wie ich sie eingetragen habe. In dem Fall würde der Gast eine Rückerstattung bekommen, die er aber gar nicht haben wollte. Wie kann ich das lösen, dass ich das Zimmer frühzeitig auschecke und ich den Stornobetrag selbst festlegen kann? Ich würde den in dem Fall einfach höher setzen, aber ich sehe keine Einflussmöglichkeit.Vielen Dank und viele GrüßeHeike

Hi All,  We are looking for some good mobile first housekeeping software to implement with Mews. The Functionality in mews is to limiting for us and is not clear enough on the housekeepers side. One of the most important features is the realtime room/space status in mews, so once a room is marked as clean by a housekeeper it should instantly update the space status to clean or inspected in Mews. Also, housekeepers should see all booked products and note’s clearly, not hidden away somewhere and what would be even better if they would get a “task list” per room with everything that should be done extra like adding rose petals or a bottle of champagne. After some research I found Flexkeeper and it looks really appealing with all the features we would like to see. But I was wondering if there is anybody here who has experience with Flexkeeper or perhaps any other tool that works for them. 

Dear community,we still have a lot of elder guests that book with us directly.Also most guests stay with us for several days. As far as I can see the mews confirmation email only displays a total price for all services of all days together (like logis, breakfast, dog fee and whatnot).It’s very hard to do a follow up if a guest insists that a specific part of the offer was discussed differently on the phone ( e.a. dog fee 15€ instead of 30€, rate on a specific day of the stay should be different).I am sure we are not the only ones facing this problem.How did you solve this? Is there a great workaround?We would very much appreciate help :). Best wishes 

Hello,Would it be possible to set the minimum and maximum stay restrictions per rate rather than per room category?We operate with a minimum stay of 2 nights year-round, but I would like to offer a promo voucher code for a one-night stay that I can give exclusively to my best clients.

Hi Fellow Mewser, I´m trying to find a way to override restrictions. Once a (rate-)restriction is set, no one might be able to override them. Is there a way to give some users (like Mangager / Admin accounts) the permission to override restrictions? It would be very helfpul if you could assign those authorizations to some users.Looking foward to your input and maybe a helpful solution!Thanks in advance ;)Sascha

Hi,We are an inn and have somewhat differing rooms even though they share the same category so we must have room optimization allocated by a human. It is now too easy for the staff to press on the space optimization button and “destroy” the work that was done manually. Is it possible  to have the space optimization feature turned off so that it doesn’t appear in the calendar?Thank you