Mews Marketplace

Does anyone use HJ for guest comms?

Hello, Have anyone of you found a way to integrate Mews products with Fareharbor? We are a resort where we sell plenty of activities and packages of accommodation and activities, and we use Fareharbor to manage our activities. At the moment we have to manually make the reservation of the activities in Farehabor when someone books an activity though our booking engine, we manage the payment through Mews and then we select as payment method that we called in Fareharbor “Paid in Mews”. This solution is far from being ideal.I’m sure there are more hoteliers with the same problem, it would be nice to know how others handle the issue.

Hi,I do nut 100 % understand how aged based rates are setup.Do I needs do set-up someting in booking.com?Am I obliged to connect with the Booking.com integration in our marketplace to use this? Configuring channel manager settings to receive reservations with age categories (mews.com) It’s not really clear in this article.Thanks for your help; Sarah

Hi there,When we switched to MEWS, I heard that you could integrate HRS via Expedia. Now, I'm unable to find any further information about HRS integrations. Does anyone use Expedia as a "bridge" for HRS, or does HRS only work with a channel manager?Cheers,Daniel

Hello MEWS community.Does anyone have experience integrating accounting solutions? In particular, we need to transfer invoices generated in MEWS (and their corresponding collections) automatically to the accounting 3er party system (Quickbooks or Holded for example). Any information would be welcome!Regards!Nicolas

Hallo, wir suchen eine Möglichkeit in Mews Schlüssel bzw. Pin Codes für unser Schließsystem zu erzeugen. in der Beschreibung der Omnitec Schnittstelle aus dem Marktplatz soll dies möglich sein.Leider ist kein Howto dabei und man kann auch nichts einstellen ein Codierer haben wir nicht, da wir nur mit Pin Codes arbeiten wollen.  In der Omnitec Software ist der FIAS Server Aktiviert doch auch über den MEWS Connector ist ist kein Erstellen möglich. Die Verbindung ist Online und die Software von Omnitec funktioniert. Dies haben wir zusammen mit einem Service Techniker von Omnitec realisiert. Leider sind seine Fähigkeiten in MEWS sehr neu und er kann und hier nicht helfen. Es muss doch möglich sein den Pin nach Zahlung zu erstellen und dem Gast per Mail zu senden. ENGLISH: Hello, We are looking for a way to generate keys or pin codes for our locking system in Mews. In the description of the Omnitec in

HelloI have a promotion set up directly on booking.com (mobile rate 10% discount) and I have a dierct integration through the marketplace from Mews to booking.comthe problem I have is that the promotion is set up in the booking.com extranet, rates are importet to mews without the discountHow can I change the settings accordingly?Thank you very muchRegards, Bettina Hallo zusammenIch bin neu bei Mews und habe eine direkte Integration über den Marketplace von Mews zu booking.com. Ich habe noch laufende Promotionen im booking.com Extranet eingegeben (z.B. mobile rate 10%), beim Import der Buchungen wird aber der Rabatt nicht berücksichtigtWie muss ich die Einstellungen anpassen damit der effektiv bestätigte Preis importiert wird?Vielen Dank und freundliche GrüsseBettina

Good morning, Referring to the message of Google discontinuing its Google Hotel Search integration with Mews, should we disable it in the Market Place?(I think mainly of Inventory Update errors once the integration goes down)Whilst the measure would come into effect on July 1st, I see it’s still a functioning integration at this time.I won’t complain :-)

Mit welchem Schlüsselkartensystem arbeitet ihr & kannst du es empfehlen?

Hey,  arbeitet einer von Euch mit Omnitec zusammen?Suche jemanden der mir ein paar Fragen hierzu beantworten kann. MerciMarie 

Hi Community, We just noticed that some of the google tag events being passed from our Mews Booking Engine installed on our website are not complete: For example:Name and Phone of the person booking the reservation Number of nights reserved “view_item_list” even used for multiple eventsIs there any documentation that explains how Mews sends the google tag events. And if it is possible for us to customize the events that are being sent by the booking engine?

If you use the STAAH channel manager with Mews, do you find that guests from Expedia bookings always have their nationality set as USA and their address set as the Expedia headquarters address?

Hi, Is anyone working with Microsoft Dynamics 365 Business Central ? (Accounting system)We are having issues with invoices created in Mews.One of the challenges being experienced is with the A/R settings & the inability to see the debitors in our accounting system.

We are in the unfortunate position of having to use Synxis because of a membership/partnership agreement. I feel like a small part of me dies every time i have to update or change anything in the Synxis system, it’s like time travel but not in a good or fun way.Does anyone have any good tips about handling dynamic package products that come via Synxis into Mews? Right now we are handling using Zapier to check Synxis reservations if there is some dynamic package product included, then adjusting the reservation in Mews accordingly.Has anyone found a better way of linking Synxis dynamic package products to Mews products?So this is extras not linked to a particular rate or “static package”, things chosen extra by the guest like for example a bottle of wine, or a fruit platter etc.

Who here has experienced overbooking managed by Mews, and has had to deal with their premium service? It's time to tell the truth: for the past three years, we've noticed significant shortcomings. We recently hosted a delegation from Mews at the hotel (finally), and our key account manager alone identified more than 30 areas for improvement.Today, I am tired of watching a ping pong match between Mews and their partners, with each side always blaming the other. In the end, it's Mews that isn't doing its job properly. To all the developers: when will you wake up and create a proper PMS for us, with invoice and amount splits, amount adjustments, and a kiosk that works correctly...?But let's get back to my overbooking problem, which has been ongoing for two weeks without a solution, neither for us hoteliers nor for the guest who has no room. This management is scandalous, and we're expected to be responsive. I am being taken for a fool, and so are the guests!

Are there any free options to continue automatically listing rates with Google Hotel Search after it ends its integration with Mews on July 1?    On May 10, we received this email from MEWS announcing the discontinuation of the program. We appreciated the ability to list on Google Hotels via the MEWS integration in the past. It worked fine, and it was free.We’re looking for alternatives now that don’t cost money. Posting in this forum because didnt see any discussion about the ending of this integration yet.  “Hi Mewser, We're writing to let you know that Google has decided to discontinue its Google Hotel Search integration with Mews, effective July 1st, 2024.   This means that as of that date, the connection between Google Hotel S

Hello everyone,Is there anyone who works with a mobile key system?We are looking for a system where the guest can open the door using a mobile phone, but without having to download an app. Does anyone have a recommendation? Many thanks  

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection.  Mews will update prices, restrictions and availability in Booking.com and  check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as

We have some small hotels that do not use a channel manager. But they would like to use the direct integration with Mews. I have found a feature request here. Please vote on this:https://feedback.mews.com/forums/955688-connectivity/suggestions/46200988-tomas-channel-manager-integrationTomas says they can only build the interface if Mews requests it. Maybe that will help...

Is the someone who wants to integrate tomas (popular destination management system in Germany, Switzerland and Austria) to MEWS? Are there ways to send and recieve data through omniboost, zapier or something like that? Or are y’all working with channel manager connections?

Dear Mews community, has somebody from the Mews hotel community some experience with connecting Mewsto DATEV (through Omniboost)? It would be very helpfull to get some insights from you. Thanks a lot in advance and have a nice day!

Hello everyone, I'm having issues with Mews and my connections to my Channel Managers, specifically Hotel Spider and Synxis.When we derive rates from Mews, starting from a base rate like Flexi and moving to a promotional rate where we apply a percentage discount of -10, -5, etc., Mews cannot round, which creates rates with decimals such as 0.1, 0.2, 0.3... which don't exist in Swiss currency, where rounding typically occurs in increments of 5. When we send these rates to the channels, they can round them. However, if we apply a rate where the client's card must be charged by Mews, when it comes back to Mews, the system doesn't charge the rate the client reserved but instead incorrect rates. This sometimes leads us to having to refund the client for a few cents. Does anyone have any ideas on how to work around this issue?