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Hi Community!We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed. You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks. Many of you actively contributed to validating and refining these improvements. And now, we're thrilled to announce that these enhancements are generally available* What’s changing?    Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs. Collect exactly what you need    Do you need to capture emails from only rese

Hey Mews community 👋We’re always working to make your operations smarter, faster and more intuitive. So, we’ve given menu management the Mews treatment. Think more flexibility, more functionality and even more customization.See it in action: What’s new?Build and manage menus directly from the Mews POS web dashboard. From the new ‘Menus’ section in the navigation bar, you can now:Build structured menus tailored to your operations Create menus for specific outlets or services (e.g. breakfast, bar, special event) Adjust pricing or descriptions on specific menus so guests always have the right info Only see what’s available at each outlet Curate menus to increase upsells and highlight high-margin or seasonal itemsFully integrated with the Mews POS Android app, tailored menus help your team find the right items faster and let your guests enjoy a smoother ordering experience. And don’t worry, existing tools like the A-Z product list and shortcut grid view aren’t going anywhere. Why it matte

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

In a data-driven world, going with your gut on revenue decisions is risky - whether you manage an independent property, a multi-hotel group, or a franchise. Group business can be a profit driver or a silent drain on your RevPAR and TrevPAR. The difference? Knowing when to accept and when to walk away. Here’s how to evaluate group vs. transient bookings so you can make every booking count.  Why consider group bookings?  Predictable revenue: Groups book in advance, locking in occupancy and creating a stable base.  Filling low-demand gaps: Many groups book during off-peak midweeks or low seasons, filling beds when you need it most.  Ancillary spend: Groups often spend on meeting spaces, catering, and events - driving revenue beyond the room.  Lower distribution costs: Direct bookings mean fewer OTA commissions.  Operational efficiency: Pre-set schedules make planning easier for your team.   Why prioritize transient business?  Higher ADR potential: Transient guests often pay more, espe

Hi Mews Community 👋June is behind us, but it left us with some exciting new updates! Here’s a quick look at what’s landed in Mews this past month. 🚀 🚀 New Features 📧 Introducing a new way to create professional looking guest emails in Mews. Say goodbye to your days of struggling with HTML just to update the colour of a button. A fully redesigned email editor is now available in Mews Operations. Anyone can create, update and personalize emails, without needing to write code. 🎓 Elevate your expertise: Mews University Monthly Update. Mews University is expanding your learning opportunities with brand-new courses designed to help you master key features and maximize efficiency. Ready to boost your skills? Check out the new Atomize RMS learning path! 🔁 Improvements 🔒Your property’s security, now simplified and clear in Mews Operations. Now manage your property’s security with ease using the upgraded Security screen in your property settings in Mews Operations. It puts all your k

Let’s get your pricing back on track If your price recommendations feel a bit off lately, it’s worth taking a quick look under the hood. Often, it’s just a small setting that needs a refresh - and fixing it can help Atomize deliver stronger, more accurate recommendations. Here are two quick checks to help you get the most out of your dynamic pricing:  1) Check your competitors Your comp set shapes your pricing recommendations, so it’s important to keep it relevant.  Competitors that regularly differ by more than 20% in pricing might not be the best reference points for your property.  It’s fine to keep an eye on outliers but remember: these competitors directly influence your recommended rates.  Take a few minutes to review your comp set. Are these still the competitors that align with your market and positioning? If not, consider updating your selection to ensure your pricing reflects your true competitive landscape.  2) Review your hierarchies When was the last time you checked your

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations.  Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from:  New hotels with little to no historical data  Busy dates with local events that aren’t yet factored in  Teams who want to validate and adjust pricing during onboarding or high-pressure periods  Right now, these kinds of changes require support from our onboard

Hi Community - great news: you can now earn up to $/€/£2,000 for your referral!The Mews Referral Program is open to any Mews customer, partner or advocate that champions innovative, guest-first hospitality. It’s designed to reward those who believe great tech should be shared – and that the right tools can transform the guest experience, streamline operations, and help hospitality teams thrive. 💶 What’s new? Earn $/€/£1,000 when your referral books a qualified demo. Collect another $/€/£1,000 when they go live with Mews. No cap – refer as many properties as you want!  🔁 How it works Sign up to receive your unique referral link. Share it with with any hotelier who’d benefit from using Mews. Get $/€/£1,000 when your referral books a demo with us (and is a qualified lead). Get another $/€/£1,000 (or equivalent local currency) when they onboard with Mews. Choose your payout: prepaid Visa, e‑gift card – or donate to charity.  🎁 Every property that joins Mews through your ref

Hello Community!It’s time for another Community Spotlight, where we hear from Mews customers about the realities of transforming hospitality operations—and the smart decisions (and lessons learned) along the way.In this episode, I spoke with Stefan from HOLI City Apart Hotel. Facts about HOLI City Apart Hotel Location: City center, Berlin Family owned and run Rooms: 70 Mews customer since: Migrated from HS3 to Mews in December 2024Here’s what we covered in our chat:They didn’t migrate everything – and they’re glad they didn’t. Stefan shares how they used the channel manager instead to get cleaner, more useful data into Mews. Payments were a game-changer – switching to automated payments was, in Stefan’s words, "one of our biggest achievements.” Staff can now work remotely – a big shift from their single-workstation HS3 setup. With Mews and tools like kiosks, everything became more flexible. They feared guests wouldn’t like the new tech… but the opposite happened. Check-in’s faster, eve

Hi Mews Community 👋 We all know hospitality thrives on human connection, rather than data entry. But what does that look like for Mews hoteliers? Over the past 12 months we’ve been working hard to bring AI, automation and revenue-driving features to Mews. And each one is designed so you can spend more time building connections with your guests. Hear about these features in more detail 👇  And that’s just the beginning. Fill out a form and connect with your CSM to learn more about Mews Spaces and Digital Key.  

Hi Community.Soon, Atomize, a Mews company will give you a new way to make the most of high-demand moments. Atomize already detects unusual demand patterns - including those driven by events- but with our upcoming Events feature, you’ll be able to proactively add important dates yourself. It’s a smart way to ensure the system stays ahead, even when demand hasn’t started to show, while still benefiting from powerful automated optimization.  What’s coming This new feature gives you a simple, effective way to tell Atomize about events that impact your hotel. You'll be able to:  Add upcoming events and key dates  Reference similar past events to provide historical context  Share expected occupancy levels  Set price boundaries based on your revenue goals  Once added, Atomize will factor your inputs into price recommendations - giving you even more control, without the manual workload.  Why it’s useful Events often mean higher demand - and higher revenue potential. This feature lets you t

Hello Community!I’m excited to bring you the first edition of our Community Spotlight series, where I chat with Mews customers about the big topics in hospitality, what drives their success, and—most importantly—how they’re using Mews in practical, impactful ways.For this first spotlight, I had the pleasure of speaking with Vegard Kaspersen, General Manager at Smarthotel in Oslo—an affordable, centrally located hotel that's redefining what smart hospitality looks like.We covered some great ground, including: Enhancing guest experience with tech Operational efficiency through automation Building a successful loyalty programme Future innovations on the horizon at Smarthotel 🎥 Watch the video below to hear Vegard’s insights and see how Smarthotel is putting innovation into action. 💬  And if you'd like to be featured in a future spotlight, let us know below!Thank you ​@Vegard Kaspersen for sharing these great insights.    

Hi Mews Community,Thanks to everyone who joined our recent webinar, Reactive to Proactive: How to Grow Revenue with Atomize RMS. Whether you were able to tune in live or not, we’ve got you covered! Watch the Webinar On-Demand The full recording is now available for you to rewatch or share with your team. It’s packed with actionable insights and real-life results from properties using Atomize RMS alongside Mews to supercharge their revenue strategies. Watch the recording here 👇 What You’ll Learn Here’s a quick recap of the key takeaways:  Why real-time pricing is essential  In today’s fast-paced market, static pricing just doesn’t cut it. We explored why dynamic, real-time pricing is now a must-have—not just a nice-to-have.  How Atomize makes data digestible  Complex data shouldn’t mean complex decisions. Atomize translates your data into clear, strategic pricing moves that save you time and drive results.  The results speak for themselves  Users of Atomize have reported up to 37% hi