Hi Community!
We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed.
You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks. Many of you actively contributed to validating and refining these improvements.
And now, we're thrilled to announce that these enhancements are generally available*
What’s changing?
Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs.
Collect exactly what you need
Do you need to capture emails from only reservation owners, but require names from every guest? Perhaps signatures are mandatory just for adults, or do you need contact details to provide access instructions to all guests? Whether it's for safety compliance, personalized services, or effective communication, the new check-in form gives you complete flexibility to tailor your data collection accordingly.
Instant and seamless
Once configured, changes instantly appear in both online and kiosk check-ins. This reduces delays and manual work, helping you stay effortlessly compliant with local regulations and aligned with your guest service standards.
Where you’ll see these changes
In Mews, navigate to the menu at the top, select Settings, then Property, and under Guest Experience, you'll find the Check-in Form option if you're on a compatible subscription package.
What will the guest see?
After making your changes and clicking "Save" your guests will immediately experience your updated check-in settings through both online and kiosk interactions.
Stay connected
Your feedback truly guides our enhancements—thank you! Dive into the updated Check-in form now and keep sharing your insights on how we can continuously improve. For more details, visit our Help Center articles.
*The customizable Check-in form features are available to all customers subscribing to the new Mews package launched in March 2025. Customers on earlier plans can access this feature with Pro and Enterprise packages.