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Product best practice

Share your way of doing things and learn from others

  • 226 Topics
  • 651 Replies
226 Topics
Sanne
SanneSuperstar Helper
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

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mauritsbots
Senior Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Hotel-apartment hybrid boosts ADR by 19% and leads competitors in occupancy

When EMA House implemented Atomize, a powerful Revenue Management System and a Mews company, General Manager Jonathan Anthamatten expected a boost in performance. But the actual results – 19% higher ADR and 80% occupancy compared to a 50% local average – blew him away. Real-time pricing, real revenue growth Before Atomize, the team at EMA House looked at historic data and competitor analysis to set their rates. But they knew they needed a more proactive strategy. Atomize identifies emerging demand by continuously evaluating forward-looking market data. As a result, it suggests optimized rates instantly without endless manual research.  Now, rates at EMA House are updated automatically in real time, ensuring they're always competitive while maximizing ADR and occupancy. “I’m happy we decided to use Atomize as our revenue management system. Without it, we would have missed many opportunities to maximize our rates and generate much-needed revenue.”   - Jonathan Anthamatten, General Manage

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ellen.hartelius
Mews Employee
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Sam.CHelper
asked in Product best practice
City tax and Mews Booking engine

Hi Community, We have recently switched to hardcoded city tax, exclusive from rates and have now found out that only city tax products will display on the Mews booking engine, not the hard coded city tax. A huge issue as we need to display the total price to guests before booking, not disclosing this price is extremely misleading. Has anyone found a workaround? We do not want to work with products and do not want to include City Tax in the rate. Thanks, Sam

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StefanContributor
posted in Product best practice
Card dispenser for Self-Check-In station

Hello dear community,We are planning to set up a self-check-in station in our hotel. We are now looking for a card dispenser that is not only functional but also visually appealing. We can't really find anything reasonable on the Internet that doesn't look too cheap. Do any of you also have a self-check-in station with a card dispenser and can you recommend one?I would be grateful for any tips.

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PHman88Helper
asked in Product best practice
House use | assign multiple rooms

Hello, Just an idea: Would it be possible to have the ‘house use’ function with the possibility of assigning multiple rooms at once? Currently you have to do it one by one. 

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ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Family-owned Swiss hotel sees RevPAR rise 11% in just 3 months

Like many independent hotels, the team at Hotel de la Couronne in Geneva was spending too much time on manual pricing and operational admin, leaving revenue on the table. Enter Atomize, a Mews company and powerful Revenue Management System. Thanks to real-time rate updates and operational efficiencies gained through automation, the team achieved an 11% rise in RevPAR in just three months. 🚀   Smarter pricing, higher profits Pricing at Hotel de la Couronne used to be reactive – the team would adjust prices manually and try to keep up with market shifts. Now, Atomize does the heavy lifting by calculating optimum rates and updating them automatically in real time. No more guesswork, no more time-intensive admin or analysis, no more missed opportunities. With smarter pricing strategies in place, Hotel de la Couronne has seen significant revenue growth, all while spending less time managing it.  11% rise in RevPAR within 3 months  12% growth in occupancy year on year  5% growth in ADR   

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ellen.hartelius
Mews Employee
Jason.Warnaar
Mews Employee
Jason.WarnaarMews Employee
posted in Product best practice
Email Template Customization: Are you getting the most out of them?

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

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ettore.zotarelli
Mews Employee
j.spiess
Senior Guru
j.spiessSenior Guru
asked in Product best practice
Automatic charging of virtual credit cards for prepaid reservations

Hello!We can charge virtual cards from Expedia for prepaid/nonrefundable reservations starting immediately after the booking has been created.we have set up payment policy for automatic charging accordingly. Until approx. 20.8.2024 that worked perfectly well, the virtual cards have been charged automatically. We did not change anything since than and now payments are automatically scheduled for the day of checkin instead of right away. According to mews help that is the case when the channel manager (in our case D-Edge) does not send CC activation date information. D-Edge says they never did… do I guess Mews changed the behavior sometime in August 2024. ​@Mews Community Team  can you verify that?what can we do to resume automatic charging of VCC at the time of reservation creation?is anyone else observing this change? How do you cope? It would be a pity if we had to manually charge those cards again..best regards,jp. 

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Emilie Getaway
Mark Legge
Mews Employee
Mark LeggeMews Employee
published in Product best practice
Mews Spaces: How hourly services can increase guest engagementBlog

Hey there Mews Community 👋 I’m coming to you today with some tips on how you can increase your hotel’s guest engagement using Mews Spaces. Nowadays, guest expectations tend to go beyond comfortable rooms and friendly service. They’re after a little something extra, and hourly services bookings are a powerful way to meet this demand.  These could be bikes, parking bays, coworking spaces, saunas, karaoke rooms, gyms, meeting rooms, sun loungers, umbrellas, tennis racquets...  need I go on? For business travelers after a meeting room for a few hours or families interested in renting bikes, offering hourly service bookings could be what brings them back to your hotel next time.  How to set up hourly services With Mews Spaces, implementing hourly service bookings is easy. They can be set up as bookable services and managed directly within Mews. It streamlines bookings, manages availability and allows for flexible pricing, so each service can be managed seamlessly. Ready to boost guest enga

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Mark Legge
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
This independent US hotel isn’t leaving one dollar on the table

After an initial phase of renovation, co-owners of Terrace Bay Hotel, Rick and Jarred, needed to maximize revenue. Their next move? To implement Atomize, a powerful RMS (Revenue Management System), alongside Mews PMS. With revenue up 38% after the first year, it turned out pretty well.  Sell every room at the best possible price  Atomize’s smart dynamic pricing transformed the team’s approach, automating manual processes to save time while optimizing rates by room category to maximize revenue. Before, the team would miss revenue opportunities. Now, they don’t leave one dollar on the table.  Co-owner Jarred Drown describes the day Atomize went online: “The system immediately took over all the manual work. It analyzes the market, evaluates demand and pick-up to optimize our rates every time there’s a shift. This saves us tremendous amounts of time and ensures our prices are always in line with the latest market developments.”  Return on investment  A question that preoccupies many hoteli

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ellen.hartelius
Mews Employee
K
KerstinContributor
asked in Product best practice
Stornierungsrichtlinien

Hallo zusammen,Trotz Richtlinie bis 1 Tag vor Anreise konnte eine kostenfreie Stornierung ein Gast seine Buchung noch am gleichen Tag bis 09:00 Uhr aufheben. Anschließend bin ich hier flüchtig am Einstellen, inklusive Testbuchung, sodass wir sehen, was MEWS dem Gast ausspuckt. Leider immer etwas anderes. Unsere Richtlinie wäre bis 1 Tag, aber 18:00 Uhr kostenfreie Stornierung möglich. Was hinterlegt Ihr, nur 1 Tag, Stunden? Komm hier immer auf ein anderes Ergebnis, leider nie richtig.Liebe Grüße Kerstin

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dbarnesen
dbarnesenHelper
asked in Product best practice
Returning Guest Insights

Great that the number of stays is now shown in the returning guest icon on timeline, but it would be REALLY great (and more logical) if the number of stays was included everywhere the returning icon is displayed, like on the guest profile, reservation summary, manage reservation screen.  

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coudert.mathias
Mews Employee
J
Jasmin H.Helper
asked in Product best practice
Stornobedingungen

Hallo zusammen,weiß jemand, ob es Änderungen in der Zuweisung von Stornobedingungen geben soll?Ich verstehe nicht, warum man die Stornofristen nicht unabhängig von einer Rate hinterlegen kann.@Mews gibt es nicht die Möglichkeit die Restriktionen als zusätzliches Reservierungsfeld einzubauen?Als Messehotel ist es echt anstrengend mit über 20 Raten arbeiten zu müssen, aufgrund verschiedener Stornofristen.Vielleicht hat ja jemand einen Anwendertipp? Danke und viele Grüße

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J
Jasmin H.Helper
asked in Product best practice
Restriktionen

Gibt es die Möglichkeiten Restriktionen zu automatisieren?Wie z.B. automatische Schließung einer Rate entsprechend der Releasezeit.  

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J
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
London boutique hotel sees +18% revenue with Mews and Atomize

When Eccleston Square Hotel added powerful Revenue Management System Atomize to their tech stack alongside Mews, it revealed something surprising. They could be much more aggressive with their rates than they thought. The result? An 18% bump in overall revenue. That's a number worthy of a closer look 🔎  Unlocking untapped revenue  Traditional fixed pricing limited the hotel’s ability to respond to market demand, leaving potential revenue untapped. Atomize’s sophisticated algorithms and advanced automation solved that problem. It automatically adjusts prices multiple times a day based on real-time market conditions to capture as much revenue as possible.   “We feel that Atomize is a lot more dynamic than the way that we did revenue management in the past. Our rates change literally up to 3 to 4 times a day, so it’s very fast pacing.” - Olivia Byrne, Company Director, Eccleston Square  The impact of automated dynamic pricing from Atomize  18% increase in overall revenue thanks multiple

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ellen.hartelius
Mews Employee
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Guy van HeuzenMaster Apprentice
asked in Product best practice
Tourist Tax

Hi all, Is there a way to configure the tourist tax for the islands of the Netherlands correctly, where the first day is paid on the ferry, and the guest needs to pay the hotel as of the second day per night/per person, with an automatic rule, so the hotel doesn’t need to credit the first day all the time ?Guy

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S
Senior Guru
D
dusan.pApprentice
posted in Product best practice
Looking for Hostels with Häfele Locks/Keys

Hello!As the title says, I’m looking to get in touch with some Hostels that are using both Mews and the Häfele Dialock lock system. I have some questions about integrating the two and your experience with getting everything to work. If you’re using these systems, or know a property that does, please let me know how I can get in touch. Thanks!

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Georgina FSuperstar Apprentice
asked in Product best practice
Before Start email - Changes to Mews Auto emails

Hi,We’ve noted that the Before Start email has disappeared from the MEWS emails?  We can’t see anything in MEWS updates about this and its still showing as an email in the Knowledge Base, so just to ask is this an update?  Many thanks

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LopyrevaApprentice
posted in Product best practice
The possibility of creating a reservation code or a special link that the participants could use when making an individual reservation( but being one group) ?

Hi guys, how do you deal with requests for one big group doing individual reservation, paying separately.So far I’ve only had big groups doing one reservation for everyone and then we check them in individually. This request has left me puzzled. Is there an integration from Marketplace that does it, or is it much simpler than I think?Margo 

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jessica.becker
Mews Employee
Tamara.spir
Mews Employee
Tamara.spirMews Employee
posted in Product best practice
 📣 Help Us Improve Table Management in Mews POS! 

👋 Hello Mews Community!We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable!📝 Take this short survey (5-10 min) to share your insights on:✅How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smootherYour input will help shape future updates and ensure Mews POS works better for your needs.🔗Click here to participate!Also, leave your comment if you would like to give us more feedback about this! We'll contact you 🙂.Thanks for being part of the Mews Community—we appreciate your support! 🙌

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Tamara.spir
Mews Employee
Georg Gaag
Georg GaagHelper
posted in Product best practice
ID Scanners for Mews Kiosk

Can anyone recommend (physical) ID scanners that work well with the Mews kiosk? I have experience with AdriaScan and 365id (both have their up- and downsides), but not in combination with kiosk check-in. I am aware that Mews offers ID scan via the camera, but in my tests, it didn’t work very well. 

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Georg Gaag
Mariusz Siwkowski
Mariusz SiwkowskiHelper
asked in Product best practice
Adding Loyalty Information to the product checklist

hello together, we would love to welcome our loyalty member in a special way to our breakfast.As we are using the product list to check who has breakfast included, we would love to be able to add the colum “loyalty program” and/or “guest notes” to the checklist. I believe that this is an awesome step into the loyalty topic which MEWS is focussing more now as per the MEWS roadmap (2weeks ago).As well other PMS system do not have this feature I believe.Do others want/need this as well?

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Mariusz Siwkowski
carlos.pariente
Mews Employee
carlos.parienteMews Employee
posted in Product best practice
📣 Help Us Improve Table Management in Mews POS! ✨

Hello Mews Community! 👋We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable! 📝 Take this short survey (8-10 min) to share your insights on:✅ How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smoother Your input will help shape future updates and ensure Mews POS works better for your needs. 🔗 Click here to participate! 💡 Also, if you have other comments on this, you can contact me.Thanks for being part of the Mews Community—we appreciate your support! 🙌 Best, Carlos Pariente – Product Designer

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carlos.pariente
Mews Employee
Rea Stambuk
Mews Employee
Rea StambukMews Employee
published in Product best practice
Upcoming: Two unmissable webinars with insights from Mews customers

Hey, Mews Community ✨ Ready to be inspired by some real-world success? Later this month, we’ll be bringing you two webinars featuring the experts behind exceptional hospitality: Mews customers.  Join us for interviews with leading hospitality professionals, ask your questions live, and leave with ideas you can try right away. It’s insight you won’t find anywhere else. Details and links to sign up are below 👇  Webinar #1 – HIM Groep: How to do more with tech With four hotels in the Netherlands catering to a range of segments, from corporate travelers to holidaymakers, HIM Groep are doing more thanks to technology. Tune in to hear their Back Office Manager, Charline Kuster, explain how she manages operations for all four hotels from a single, reliable platform. 📅 When? Feb 25, 11am CEST 🎙️ Who? Charline Kuster, Back Office Manager   What to expect  Discover how automated workflows dramatically improve productivity  Find out where your hotel could also make major time savings  Put yo

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Pierrick
Mick
Guru
MickGuru
posted in Product best practice
Booking.com overbookings

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul

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