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Product best practice

Share your way of doing things and learn from others

  • 247 Topics
  • 707 Replies
247 Topics
Sanne
SanneSuperstar Helper
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

45311
mauritsbots
Senior Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
5 steps to more competitive pricing (without the guesswork)

Hey Mewsers 👋  How competitive are your rates really? Hotel pricing can be a powerful tool to drive revenue, build guest loyalty and put heads in beds. But it's so much more than just being cheaper than the hotel next door.  Here are 5 ways you can make your rates more competitive: React fast to changing demand Demand can change at a moment’s notice. Things like weather, concert announcements and market changes can make demand skyrocket. So, to maximize revenue it’s important to act fast and adjust rates.  Know when to drop rates... or not Not all guests think the same when it comes to price. Some will book at a lower rate. Others just want the room, whatever it costs. Watch how guests respond to pricing changes and keep tabs on the competition to figure out the price elasticity of your rates. Then adjust with purpose.  "With Atomize, we went from manually updating rates once or twice a week to having rates dynamically adjusted throughout the day. It saves us so much time, and we've b

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ellen.hartelius
Mews Employee
S
Strasser-Bumb SimoneApprentice
asked in Product best practice
Mews Connector funktioniert nach Windows 11 installation nicht

Hallo, wir haben heute Windows 11 installiert. Seitdem funktioniert der Mews Connector nicht mehr. Hattet ihr damit auch Probleme? Viele GrüßeSimone

211
adeline.baesler
Mews Employee
J
juliusbackes
asked in Product best practice
How to apply automatic payment policies only for direct bookings?

Hi everyone, We’ve configured payment policies in Mews for our main rate groups (“Non-Refundable,” “Best Available Rate,” and “Long Stay”) to automatically charge the guest’s credit card at the time of booking confirmation (mode: automatic, timing: confirmation, method: charge from payment card). This setup was mainly intended for direct bookings on our website, where we also want to enable alternative payment methods. However, we’ve recently noticed that these automatic policies are also being applied to channel manager bookings (e.g., via Booking.com), which is causing issues. For every channel booking, we now receive an “Action required – failed to charge card” message, as we prefer to handle these payments manually. I have two questions regarding best practices: Rate groups vs. payment policies – Does it make sense to create separate rate groups for direct bookings and channel manager bookings (e.g., separate BAR, BAR 7 nights, NRF rates) to apply different payment policies? – Or i

313
K
Nina
NinaHelper
asked in Product best practice
Duetto X MEWS

Guten Morgen, gibt es hier in der Community jemanden der Duetto in Kombi mit MEWS erfolgreich verwendet? Gibt es Tools die mit MEWS nicht funktionieren? (oft stellt sich das ja erst nach Integration raus)Hauptsächlich geht es mir um die Automatisierung. Das Restriktionen setzten. Und um die Möglichkeit in Duetto Raten mit verschiedenen Abschlägen einzustellen über eine Restriktion (z.B. die Frühbucherrate). Kann MEWS das einwandfrei umsetzten? Über einen Austausch hierzu würde ich mich freuen.Vielen Dank und liebe GrüßeNina 

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Nina
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Click around. See the magic.

Markets move fast. Blink and you’ve already missed a revenue opportunity.  To keep up (and even get ahead of market shifts), top-performing hotels are switching to smarter pricing tools like Atomize, a Mews company. We’ve built some interactive product tours so you can explore Atomize at your own pace. Click around, get a feel for the platform, and see what it could do for your hotel.  Take a tour – pick your path  Choose a quick self-guided tour based on what matters most to you: 📊 Data-driven insights:Explore how Atomize helps you spot trends and make smarter decisions, faster. 💰 Optimize revenue:See how dynamic pricing keeps your rates competitive and your revenue healthy. 🏆 Competitive advantage:Discover how Atomize tracks the competition, so you’re never left playing catch-up. ✨ Operational efficiency:Automate tasks to streamline operations and save valuable time. 🔮 Forecasting:Get a glimpse of how forward-looking data can sharpen your strategy. Curious about how Atomize could

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ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
neue Segmentierung

Hallo zusammen,wir planen auf eine neue Segmentierung umzustellen und ich wollte fragen, ob schon jemand damit Erfahrungen gemacht hat.Folgender Punkt:die bestehenden Segmente kann ich nicht ausblenden, nur löschen - was passiert mit den Historybuchungen, wenn die angelegten Segmente gelöscht werden? Gibt es andere Faktoren, auf die zu achten wäre?Danke für eure Rückmeldung.lg, Jasmin

343
adeline.baesler
Mews Employee
Robin Gustavsson
Robin GustavssonMaster Helper
posted in Product best practice
External Payments

Hello Community!We don't use the Mews booking engine for our reservations - instead, we work with an external provider.As a result, we also have a different payment gateway (merchant) for handling advance payments made through our own website.This setup means that any advance payments need to be manually registered in Mews as external payments.This manual step has proven to be one of the biggest pain points for our hotels. Payments are often misallocated, or bookings end up being charged twice by mistake.Over time, things have improved - especially after we’ve run training sessions for our staff - but the issue tends to resurface whenever new team members come onboard.Has anyone else experienced similar challenges? If so, have you found a smart or effective way to handle this and reduce errors?In a perfect world, I would love to be able to map payments from our external merchant directly to Mews, allowing us to send them through automatically via an XML file.Another idea would be to li

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Robin Gustavsson
R
ryefliederApprentice
asked in Product best practice
Embedding a dynamic link in HTML: Styling Mews Mailings

Hi all, I am making a series of buttons to feature in our Check In Online Email. Will the highlighted row below work properly if I embed the placeholder {chatUrl} inside the HTML? It’s easier to customize the button that way. <div>    <div class="button-row">        <a href="{chatUrl}" class="booking-button"> Chat with us! </a>    </div></div>  Thanks!

351
ettore.zotarelli
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Stornobedingungen

Hallo zusammen,weiß jemand, ob es Änderungen in der Zuweisung von Stornobedingungen geben soll?Ich verstehe nicht, warum man die Stornofristen nicht unabhängig von einer Rate hinterlegen kann.@Mews gibt es nicht die Möglichkeit die Restriktionen als zusätzliches Reservierungsfeld einzubauen?Als Messehotel ist es echt anstrengend mit über 20 Raten arbeiten zu müssen, aufgrund verschiedener Stornofristen.Vielleicht hat ja jemand einen Anwendertipp? Danke und viele Grüße

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R
ryefliederApprentice
asked in Product best practice
all things billing automations

Hi folks, We are new to MEWS and haven’t delved into Billing Automations yet. Can you offer some use cases? We are excited to use all its features! Savvy suggestions and feedback appreciated! Thank you!Rye

283
Robin Gustavsson
Robin Gustavsson
Robin GustavssonMaster Helper
posted in Product best practice
Match and Merge

Hi Community,We are a hotel chain with multiple properties using Mews, and I’m reaching out to other hotel groups that share guest profiles across properties to ask how you are handling the "Match and Merge" functionality -particularly for guests booking through OTAs like Booking.com, where we receive a system-generated email address tied to a specific reservation.When emailing this generated address externally, the message is delivered to the guest via their Booking.com account.What we've noticed - and have seen happen - is that if the same guest has active bookings at multiple properties, and their profiles are merged, the communication can sometimes end up linked to the wrong booking.Example:Guest John Doe has a reservation at Hotel A next week.He also has another reservation at Hotel B in a month.A staff member merges the two profiles and chooses to keep the email address associated with the Hotel B booking.Now, all communication related to John’s reservation at Hotel A (pre-arriva

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Sanne
jason.warnaar
Mews Employee
jason.warnaarMews Employee
posted in Product best practice
Email Template Customization: Are you getting the most out of them?

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

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Andrea BonettiApprentice
asked in Product best practice
Duetto Restrictions

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

231
adeline.baesler
Mews Employee
CharlieDelamare
Mews Employee
CharlieDelamareMews Employee
published in Product best practice
TIP OF THE WEEK: Boost Your Efficiency with Custom Links in Mews!Tutorial

Hey everyone! 🙋🏽 I wanted to remind you all about a fantastic feature in Mews that can significantly enhance your productivity and streamline your operations: Custom Links. 🌟 If you haven’t explored this functionality yet, or forgot it exists, you’re missing out on some serious time-saving benefits! ⏰ Here are some key advantages of utilizing Custom Links in Mews: 1. Syncing Bookmarks:Syncing bookmarks between different PMS users, all working on different machines and making sure they all have access to a core set of platforms can be difficult, especially when someone is new or you get a new PC. Custom links allow you to have a consistent set of favorites, or bookmarks, inside the PMS, accessible to all users. 2. Quick Access to External Systems:With custom links, you can set up quick access to external systems right from your Mews dashboard. Whether you need to manage your channel connections, update your OTA listings, or access other essential tools, custom links make it incredibl

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ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Berlin hotel automates pricing and boosts performance with Atomize

For HOLI City Apart Hotel in Berlin, rate management was an all-too-familiar challenge: pricing was time-consuming, and manual adjustments couldn’t keep up with fast-moving demand. That all changed when they introduced Atomize, a Mews company and powerful Revenue Management System (RMS), into their tech stack. From manual to automated – with measurable results With Atomize in place, the team at HOLI shifted from reactive pricing to a proactive, automated strategy. Instead of manually tracking market changes and tweaking rates manually, Atomize now optimizes pricing automatically in real time. "Atomize helped us increase revenue because pricing updates happen instantly - crucial for a city hotel like ours."   - Stefan Langhein, Hotel Director, HOLI City Apart Hotel  The result?  A spectacular drop in manual workload for the team  Smarter, faster pricing decisions driven by live data  Better revenue performance thanks to demand-based rate updates  Built to work seamlessly with Mews Bec

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ellen.hartelius
Mews Employee
A
anapantsulaiaApprentice
posted in Product best practice
Restaurant POS

Can anyone share the feedback about Mews restaurant POS?

150
A
StijnD
StijnDContributor
posted in Product best practice
Passkeys vs 2FA via e-mail

Hi thereLast week, the new passkeys feature was highlighted in the release notes.We are using the 2FA option for all teams who have access to their own personal mail address.A link is sent to the user via mail. It would be difficult for a hacker to have access to the mailbox of the user so quickly.Concerning the passkeys, we are wondering how waterproof the QR-code is?What are your thoughts on this?

373
j.spiess
Senior Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
German hotel chain unlocks smarter, faster pricing with Atomize

For German hospitality chain JustStay, pricing used to come with a catch: their previous RMS (Revenue Management System) wasn’t fully integrated with their PMS, which meant delays and disconnects between pricing decisions and what actually appeared online. Now, with Atomize seamlessly connected to Mews, those frustrations are a thing of the past. “We’re excited to see Atomize take our revenue management into a whole new era.”   – Dr Christoph Hamann, Managing Director at JustStay.  Integrated systems, optimized outcomes Before Atomize, JustStay struggled with slow, clunky processes and missed revenue opportunities. But Atomize’s deep integration with Mews changed everything. Price updates flow directly from Atomize to the PMS and onto OTAs – no delays, no manual fixes, just smooth, automated revenue optimization. The JustStay team now benefit from: ✅ Seamless, real-time pricing updates across all distribution channels ✅ Less time spent on manual corrections or pricing admin ✅ A smarter

150
ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Stornogebühr

Hallo zusammen, wenn wir in Mews den Haken setzen bei ‘Stornierungskosten erheben’ werden die Stornokosten aber mit 7 % anstatt mit 0% Mwst. aufgebucht.Ist das etwas, was wir über die Einstellungen steuern können, oder ist das ein Mewsthema?Danke euch. viele Grüße, Jasmin

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Dirkjan
DirkjanContributor
posted in Product best practice
Auto logout + keyboard shortcut

Hi everyone,  We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L  I thought I could be handy for more smaller hotels who have multiple employees sharing one pc.   You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime = LogoutMinutes * 60000;// Initialize the timer variablelet timer = null;// Add an event listener for 'keydown' eventsdocument.addEventListener('keydown', e => { // Reset the timer on any key press resetTimer(); // If 'Control' key is held down and the 'l' key

54213
mauritsbots
Senior Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Atomize RMS saves Norwegian hotel group 50 hours per week

When Norwegian group Kronen Hotels automated their revenue management through Atomize, a Mews company, they unlocked massive time savings – 50 hours per week across the group. Not only that, RevPAR jumped by 35%. Want to know the story behind those numbers? 👇  Revenue management, simplified For Kronen Hotels, managing the revenue strategy for five different properties meant applying pricing updates and tracking market and competitor data – all manually. That's hours and hours of time that could be spent on more valuable tasks. They needed a system that would streamline their operations through automation.  “Atomize turned out to be exactly the system we needed. It automatically collects and analyzes live internal and market data 24/7 for the next 365 days. This saves us about ten hours a week per hotel, which comes to fifty hours per week in total.”  - Chris Pedersen, CEO, Kronen Hotels  But Atomize is about more than time savings. With real-time price recommendations, the team can en

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ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Billing automation Rate change

Has anyone had this error message that the automatic billing is removed when you change another rate in an existing reservation?I have set up automation for one company, but also selected all rates in the settings.Best regards,Jasmin

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adeline.baesler
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Email failure

Does anyone know if Mews is planning a feature where you get an error message or notification if the mail transfer was not successful? It is not possible to check every send status after a confirmation or invoice. Also, many mails from mews seem to end up in the spam folder. 

362
mauritsbots
Senior Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Best Western Sure Collection hotel saves 20-30 hours a month with Atomize

For historic Swedish property Frimurarehotellet, embracing an AI-driven Revenue Management System that optimizes rates in real time was an inspired move. The result? Less manual work, 20-30 hours saved every month, and an 8% boost in revenue. 👇  Smarter pricing, slicker operations At Frimurarehotellet, tradition and innovation go hand in hand. But its revenue management processes needed a modern touch. Manual pricing was time-consuming and led to missed opportunities. Enter Atomize, a Mews company. With powerful automation, Atomize freed up hours each week by eliminating manual rate tasks. As for revenue, no opportunity is lost – sophisticated algorithms dynamically price rooms based on market trends, competitor rates, and demand forecasts, ensuring optimal pricing every time.  8% increase in RevPAR  8% revenue growth  30 hours saved every month   “Atomize takes data from the web booking engine, such as unique searches and non-bookings into consideration for the rate suggestions and

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ellen.hartelius
Mews Employee
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