Discuss Mews Products

Hello, does MEWS have the ability to reduce the daily rate according to the length of the stay - i.e. 20% discount for 3 nights of more.Thank you very much 

Dear colleagues and Mews addicts ;-)Does anyone know why a customer sometimes gets automatic emails in different languages from Mews.Have a customer who books online on our site in Dutch language. Gets an automatic mail forwarded in French. Afterwards a mail " Before start" in Dutch then a mail " Booking confirmation" in Dutch then a mail " succ pre" again in French. Customer is angry and wants his mails in Dutch and when I check his customer card I see that the Dutch language is set there. Does anyone know what to do?Gr Robin 

How are properties handling operationally the change of categories on an existing reservation now the ‘keep old price’ tick box has been removed? On the properties tab, requested category, we used to amend the category and price at the same time. Now the tick box is missing so we must look up the new price, write it down, change the category, go to the pricing tab and amend the rate. 

Hello from Paris !When we have to block a room in House Use, we no longer see the schedule and therefore the dates to be blocked. Do you think this function should be improved? My team and I have trouble using it 

Hi,Which report are you using to fill out the monthly CBS (Dutch) statistics?I'm using the statistics report, but because in The Netherlands we only register 1 nationality (person)  per room these figures are not right. Most rooms are occuupied with 2 persons, so I counted all figures times two, but there is still a big difference when I compare it to the guest totals of the manager report.Hopefully someone have a solution for this? Thx Gerjan Hebers

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, Sannesanne.knigge@eventhotels.com

Hello 🙂I currently work with data with an emphasis on finance.We pay percentages to the staff who manage to upsell upgrades, late checkouts etc. However, we could extract this data semi-automatically in our last property management system.No easy task, mind you. Exponentially increasing workload based on the number of staff on each property. This is something I am struggling to find in Mews; I know that there is a posting ledger but it’s lacking the functionality that I am looking for.Is there an option in Mews to export the following data:Upsell (based on sale codes) From the start to the end of each month Salesperson (receptionist) specific  Net valueThe end result would look something like this:| Jenny |      Upgrade    | 02.05.2023 | 18 euro | | Aaron |      Upgrade    | 04.05.2023 | 18 euro || Fatim | Late checkout | 09.05.2023 |  9 euro  |I’ve done th

Would it be silly to have 2 buttons on the Billing Screen?We find our front desk staff often close bills by accident as the “Charge and Close” button is so prominent. 

Hello Mewsers,The daily receipts book no longer needs to be kept if a daily financial report is generated via the MEWS digital software, which is saved and can no longer be modified. Is it true that MEWS provides this in our package and thus the paper daily receipt book has become redundant?Best regards,Robin

Hello,we are new in using mews and we are having troubles sending our invoices to the Italian SDI as the program seems not to work properly and send them directly (we are offline basically).Can anyone help us?Thank youFrancesca-Boutique Hotel Villa Edera & La Torretta, Moneglia, Italian Riviera

Is there a way to delay the automated messages Mews sends to our guest?It’s becoming a bit inconvenient when it answers booking.com’s messaging platform.Cheers, 

Hi everybody,has anybody realized an automation (maybe via Zapier) on how to send invoices/ bills automatically after check out?Kind regardsTobias

Bonsoir à tousJe vous sollicite afin de savoir comment avez-vous procédé lorsque vous vendez des coffrets cadeaux via une plateforme type mybeezbox ( exemple séjour épicurien ) et le rentrer en mews ? je vends mes coffrets cadeau via mybeezbox et je souhaite savoir comment faire quand le client nous appellera en réception pour créer la réservation mauellement en sachant que ce sera un coffret cadeau dejà acheté via une autre plateforme.merci de vos retours

Hi everyone! One week ago, I set up different age categories and loaded the city tax as a 0 euros in the products for them. However, when I have one reservation with 4 adults that finally are 2 adults and 2 children (the system does not recognise when there is children and put adults everywhere) and I change from 4 adults to 2 adults and 2 children, the system automatically put the children city tax a 0 euros but it adds the amount substracted to the daily rate and I have to rechange it manually. :( Send help please!!! :)

We are new to Mews. I'm finding it hard getting the answer for this! We have to add Zbed charges to bills as they're not being applied when people book through our site or 3rd party. These are being added on the bill by adding “product” and selecting miscellaneous. This is where we have the charges set up. Thing is, once its added, it cannot be corrected or removed. Is there a way to remove these items firstly. Second, is there an easier way to add things to bills?? I know there is an “item” section but these prices are incorrect and it also adds for every night. We cant add “breakfast” just for one night etc. Hoping this makes sense and any help is gratefully received!!

We are facing the problem of changes of the creditor very often such as address or name changes.Currently we need to cancel the whole invoice and recharge it - which is super complicated.As well as parts of the invoice are products which we received via API (Bizzon POS / Eventtemple). By German law it is not allowed to Do changes with Adobe or similar. How do you handle this? Thank you for your feedbacks in advanceBestMariusz

Hello, do you know if there is a report in which we can find the amount already paid by customers for future stays?

Is there a way to charge a credit card after the bill has been closed? Our guest checked out and then we had a report of incidental usage in the room. I checked them back in and do not have access to her credit card for incidentals. Thank you 

Hi There,Is there any way I can remove my family rooms from the inventory count? It now counts more rooms then I acctually have. So I can have 17 rooms available even if I only have 14 fysical rooms in the hotel but 3 are also bookable as a family room (so a combination of 3 rooms) Especially with my reporting, I cannot see what my actual occupancy was because Mews counts all my family rooms as additional rooms in the reporting. So I do all the counting manually now which takes a lot of time. Is there anyone with the same problem? and how to fix it? Warm regards,Sijtske

what is the difference between "Mews payments - stripe" and "terminal" when putting card payments in?