Discuss Mews Products

Hello,We want to use the Mews Dasboard in our office on large screens to have a up to date overview of bookings, arrivals and check-outs. But after a few hours we have to log on to Mews again. How can we arrange to have the Mews Dashboard vissable, refreshed but not have to log on every few hours?

Good evening everyone,  As background, we are a 100% self service hotel. We do not have a receptionist sitting at a desk in the lobby. We utilize the MEWS kiosk. We operate out of Costa Rica, where the MEWS terminal is not an option. Guests all have paid 100% of their reservation before they set foot in the lobby.  One of our methods of ensuring an easy payment on checkout day is to always have an (enabled) card on file. For single bookings, that is not an issue, as the card is added and enabled automatically. For group bookings however, this is not possible to do as guests don’t book their own rooms. We are trying to find a way to avoid manually adding guests credit cards for group bookings of let’s say 20+ rooms. Both at reception and calling people before their arrival is very intrusive. Sending guests a 1 dollar payment request before their arrival is actually feasible though. The issue with that is that it doesn’t save the card, and so

Hi gyus How do you manage having a currency conversion rate in the reception where it is lower than the official without changing the currency rate in mews? if we change the rate in MEWS it will affect the IBE exchange rate. we are NOT interested in adding fees. 

Hello everyone Having some issues (mainly time related) while doing the housekeeping planning I shared an idea with @MarketaOupi while giving her my feedback about our recent migration from Amadeus Idmps to Mews I would like for you all to give your insight about it if you have the time so here it is paste from the conversation itself : The main concern for now is towards the housekeeping service and planning organizationI've seen already a lot of suggestions on the Mews Idea Forum and I think they really should be considered by the developping teamIndeed, even if Mews is a fantastic tool, it is still build as if the proprety using it held a different department for each task requested day by day. What I mean is for a smaller structure like the one I'm working at, every operation or almost are processed by the reception/frontdesk staff. We cannot afford to lose time and t

Hello, we connected Duve to Mews for our guest journey. Now we are accepting Payments in Duve via Stripe. To make sure the payment gets from Duve to Mews and the guest invoice we need to find the Billing ID so that we can sync the data. Does anyone know how to find the correct infos. Thx for getting back to us. Greets

Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from co

Dear Mewsters,I'm writing to seek your insights on implementing a seasonal modification to our minimum stay requirement. Currently, our listing maintains a year-round minimum of two nights. However, we're interested in adjusting this to a three-night minimum during the peak summer season, specifically from June 20th to September 22nd.We'd like the three-night minimum to apply solely to bookings with arrival dates on Fridays and Saturdays. This approach aims to balance guest flexibility with maximizing occupancy during busy periods.While we believe this is a straightforward adjustment, we acknowledge the potential interplay with our dynamic pricing software, PriceLabs. Any advice on navigating both platforms to achieve this desired outcome would be greatly appreciated.Thank you!

Hi Community,Currently unable to find this or post a new idea in the ideas forum so bringing this to the community team. We have had the issue for many years now that when fully booked only those with overbooking rights can split a reservation. Are we missing a workaround? Obviously we do not want to give the whole team overbooking rights and it is a waste of time needing managers to split each reservation. Thanks, 

Hello in the round,We have here in Germany as of the 1.01.2024 a food tax increase from 7% to 19%, the problem that we are having is that all food products booked before the start of January for our up coming bookings have not increased to the new tax of 19% so that we have to go through all bookings individually and manuel cancel the food products and repost so that the tax changes from 7% to 19% is corrected. This is more than time consuming and wanted to ask if there is another way to bypass having to do this. In the background we have changed the tax but it seems that Mews was unable to correct the pre-exisiting posted food items from 7% to 19%. The biggest problem is that on every booking the breakfast must be corrected… which is very time consuming. We have tried to contact Mew Tech, but have yet to receive feedback if they can correct it, and have been informed that we should leave all bookings open until the problem is corrected. Sorry, but that is not an optio

Hi allI’ve inheritied a bit of a mess and I see in Expedia I have “Standalone Rate” and “Package Rate”.  When I’m doing the mapping from MEWS → SiteMinder → Expedia; I’m choosing the Standalone Rate.However in the Siteminder help file it says:Package ratesPackage rates are displayed with the word "Package". This type of rate is a price-bundle deal consisting of products, services, and extras — from flights, car rentals, and insurance, to tours and other activities. Their prices are calculated by Expedia, so our platform does not send pricing to Expedia. Restrictions are also frequently blocked by the channel.💡 Like linked rates, these rates share availability with the “SellRate” and must be mapped. I don’t see how to map these?  Any thoughts?  Should I disactivate the Package rates in Expedia? Merry Christmas!

Hi fellow users!We want to prevent check-ins to be completed if there is an outstanding balance. we are operating Hostels and all our bookings should be pre-paid. We’ve tried using the “preauthorization required” under visit option, but that didn’t work as expected. any other solutions before I raise this as an improvement request. thanks!Michael

Hey Community, We recently  looked at out analytics of how people use our direct booking engine and figured that we loose more than 50% after people place their reservation into the busket. I wonder if there are some stats to see what causes this and how that looks like for other Propertys?  Also wondering how to encourage people in the last step of the booking engine to actually make the booking.  Happy to get some insights here :) BestHendrik

 Hi all,As I’m guessing some of you have been, I’ve been butting my head against the Google ecosystem wall for years now.  I never seem to get the pieces working correctly with each other.ie.How do I tie my ads account to my Google Hotel Profile? I can see analytics, but not of the Booking Engine conversions I can see rates on Hotel Search, but not sure I’m doing it correctly. I can run and ad, but not track its results. How can I ensure my information is consistent across all needed data points to ensure we’re not flagged. What are best SEO practices as of 2023?Does anyone know an expert?Can point me to some good step by step tutorials?ThanksEthan  

Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well? 

Hi,I am looking to understand in more detail the automatic settlement logic for reservations with unassociated payment cards. Basically, I want to take manual preauths for automatic preauths that have failed, either for those reservations with unassociated cards or for those whose associated card has failed. I am afraid that if I take a manual preauth and it passes, then if the customer subsequently  fills his online check in form, the auto preauth may be triggered, resulting in a double preauth. What logic does mews use when an auto preauth fails, I have done some tests where it doesn’t seem to reschedule the auto preauth even if the customer subsequently associates a payment card but I am not sure if that behaviour is 100% true in all cases...

Hello Mews addicts,who can help me for setting up a booking banner on our wordpress site. Right now I have a booking button that links to a url outside of our own site. Would love to have a banner on the site where the guest can enter the date right away and that immediately shows the available rooms on our own site.  I know I can find all the information via this link but I can't get it to work correctly. and yet it can:https://mews-systems.gitbook.io/booking-engine-guide/booking-engine-widget/getting-startedAn example of what I would like to obtain: https://westcordhotels.com/only with me it is only about 1 hotel and not severalHope someone can help me out ;-)

Hi everyone!This might be already possible, but I could not find anything regarding this topic. Is it possible to limit a reservation to an X number of rooms per reservation? Say, anything above 4 rooms per reservation, please contact the property directly. Thank you!!

Hi Everyone,I wanted to see if anyone has ran some kind of charitable donation program through Mews where guests can donate an amount to a certain cause or organization when booking or during their stay? I know there is a Hotels for Trees integration/partnership with Mews, but is there any other organizations that there is a potential for a direct partnership?

Hi,We have the new Expedia Direct integration and are having problems with Expedia Collect reservations not coming in correctly. In my integration config, I have set it up like sorate id                     Payment type99999999               Hotel Collect.Both the Hotel Collect and Expedia Collect bookings are catched by this mapping but the Expedia Collects  come in with wrong daily rates. Also here in Quebec we have different tax requirements for Expedia Collect and Hotel Collect so it would be very nice if the integration could route the Expedia Collects to a different rate. Is this possible ? There is a lot of Info out there about appending an A to the rate or using a different expedia notification code or trying to get expedia to change its rates so that the Expedia Collects have a different numeric id (the number before the A) but I have not succeeded in implementing any of them. At present, we have to go through every Expedia booking manually to ch

Hi again users!Is it possible to automate the creation of Payment Request email? We have bookings paid at hotel coming through an OTA without the CVV, so we want to trigger the payment link from MEWS Payment, instead of having to manually trigger it for each booking. thanks!Michael

I am trying to see if there are any existing ways to have MEWS flag or send a report for any reservations made where the name of the guest and the name of the card on file do not match. We like to make sure guests book with a card issued under their name.  Are there any existing features to assist with this? Or does anyone have any suggestions? 

For online check-in, you now have the choice of checking in with your name + booking number or just your surname.I don't understand why both are required when creating just the key. If a guest has lost their room card, they don't automatically have their booking number to hand. Can this also be changed for the key setting? It doesn't make sense to me.Thanks