Discuss Mews Products

Hi there! Today the new kiosk app has been uploaded on our tablet and since then the camera icon for scanning ID´s does not show up on the screen! This makes it very difficult for us to check-in people properly. Anybody else that suffers from this problem? Thanks for your answer. Christina 

Does anyone know of software or somewhere in MEWS B.I. that can show you how many date searches queries were denied due to no-avail?Essentially, we would like to crunch some numbers to understand if we are in fact giving too much to OTA’s, and can actually reserve more rooms for ourselves for specific dates or periods.

Hi,We have create packages room + breakfast, in the setup we have choose bill as package. If guest stay more than one night it’s show in one line stay 10/10 - 19/10 and the total price. We need to show to guest the price of the package per night, is it possible? and if yes how to do it?Thank you.

Hi, we will be closed midweek throughout the winter.  The only way to show this on the calendar seems to be as a restriction or by adding house use for each room/date.  This is very onerous, but also means that clean rooms are automatically marked as dirty when it goes into that period of time.  Is there a way to easily set a repeated block on weekdays please? 

Hi everybody,I wanted to check out the Salto integration that allows to send out mobile keys via Mews according to this page: https://www.mews.com/en/products/marketplace/saltoHowever, I could not find it in the marketplace. Anybody has this already up and running or does anybody know how to connect Salto (mobile Key) and Mews? Thx and kind regardsTobais

Hello everyone.  I am looking at setting up a Black Friday deal which is open for selected arrival dates between Black Friday 2023 and the end of 2024.  This part is all fine however, I would like to limit the booking period from Black Friday to 31st December 2023.  I cannot see a way of doing this through the restrictions option.  Has anyone successfully set anything like this up before or is the only way to manually turn it off after the 31st December? Thanks in advance...

We are using the Saflok / Kaba / Dormakaba Ambiance system and the keycutter with MEWS and experiencing problems.  Does anyone know how to fix these specific error codes from MEWS when trying to cut keys but failing?Error code:  “"Get reservation data failed..." Error code:  “"Message does not contain "KA|"  

We're exploring best practices for selling packages online, especially via channel manager like SiteMinder and the direct Booking.com integration. Our goal is to effectively offer B&B packages with the associated products. We want to ensure that both the rate and products are dispatched to the channel via the channel manager, and upon returning to Mews, the product is accurately applied.Here's a specific challenge: In Mews, if our room rate is $150 and an additional $12 per person for breakfast, everything aligns seamlessly within Mews and our booking engine.However, when it comes to channels, we haven’t managed to set it up. Considerations ensuring the product count is correctly based on the pax count in the reservation.Questions:How are you managing this? Do you have any examples or specific setups you can share that have been effective? Do you map products in the channel manager settings?Any insights or expe

Hi there 👋I’m Olivia, a Product Manager at Mews in our Guest Experience team.I'm looking for volunteers to hop on a call with me to talk about the digital guest journey.As you know we have solutions for the Booking stage (a.k.a the Booking Engine) and the Arrival stage (Kiosk & Online Check-in).Now we want to explore how we could go further and do more during the stay and as the guests leave.Imagine things like ordering room service from your phone, scheduling a laundry pick-up or maybe extending your booking in a couple of clicks. More digital self-service and less queuing or calling the front desk. 📱😍Are you experimenting with any of this? Are you interested but you don’t know where to start and would love for Mews to help? Are you using any other guest experience software? Are you as excited as I am about the possibilities? 😁🙌I would love to have a chat (and can keep it to 30 m

Hi Team,When splitting a reservation we used to be able to choose the time the reservation was split, now the time functionality has been removed.This is causing us a big problem for room moves after midnight on the final night of the stay, as it is no longer possible to split the reservation and perform a room move.Is anyone else experiencing issues with not being able to select the time a reservation is split? 

Good morning all, We’ve gotten this situation a few times, so I thought I’d ask. We operate a receptionist-less hotel, where we utilize the kiosk and a digital receptionist. Sometimes guests find it easier to just book again through the booking engine, but it’ll place guests in a different room. It would be much easier for our operations if they were placed in the same room by default.  Is there an option that I am missing, or anything in the development road map coming up? It’s a small thing for most people here but would help us out!

We're currently exploring parking solutions for our company and would greatly value your input. Could you please let us know which parking hardware company you currently use or recommend? Your insights will be incredibly helpful in tailoring our offerings to better suit your needs.

Hi everyone - how do we implement “BETTENSTEUER” (like city tax) which is new from 2024? I did find a button Bettensteuer in Mews but only under PRODUCTS which would mean, that we would have to manually add this to each reservation. Surely this cannot be right…. Thanks for your help in setting this up :)  Sandra

Hello everyone, With the new Kiosk Update coming our way, I wanted to take the time to start this conversation about how the Kiosk can be used within your hotel.During my time within the Onboarding team, I have seen different use cases on how the Kiosk was utilized.Yet, before I go into this topic, should you not know what the Kiosk is about, please find more information here and be informed that the Kiosk is available to everyone having the professional or enterprise subscription.Summarized it provides the option to the guest to fully check-in by themselves, thus filling in the registration card, creating the room key-card and paying the outstanding amount if applicable.Bef

Dear Mews Community, My intern has a great question to share with you regarding digital registration cards:'Hi all! I would like to get started with digital registration cards using tablets. I would like to have guests fill in these registration card themselves at the front desk. Is it possible to link the registration cards on the tablet directly to Mews profiles so that employees don't have any extra work on this. Is this possible and if so how? Thanks in advance for your help!For our hotels we would like to start working with a digital form of registration cards. We do not want a full self check-in but we do want to digitalize this process. Is a kiosk the only option to do this? Thankyou very much for your help and insights. Have a wonderful day! With warm regards, Nina Hermanussen & Evy Luijten 

Hey everyone! I am working at a hotel in Mexico and we are really interested in setting up stripe but for our Mexican Bank account. Does anyone know a timeline on that? I heard that it was coming!Thank you.

I was wondering if anyone else has had this issue with Mews and Booking.com. Or knows what can cause it? Our Inventory updating was turned off due to an unexplained error. This is bound to cause huge problems. This was the error message we were sent from Mews: <?xml version='1.0' standalone='yes'?> <availability> <fault code="401" string="Authorization Required" /> </availability>   All your inventory operations are disabled because of the error and no updates are being sent! It’s been about a month with little to no explanation from Mews or Booking.com.

Hi, we have a restriction enabling a 2 night min at weekends (ie always on restriction which is closed to stay Fridays & Saturdays, with an exception of 2 nights).Occassionally we have a gap - eg. a Friday night where the Thursday before and the Sat, Sun after is booked.How can we permit that booking to be made.  I have tried to remove the restriction to make the booking and put it back in, but it doesn’t work and seems very complicated.  Does anyone know if there an override function for employees with permissions?  I can’t see anything in knowlegde base.Thank you very muchGeorgina

Hello enveryone,hope you’re doing well.I would like to set up a % of hospitality  which I call "automatic service charge" at the time of making the invoice (check-out)  and which will be calculated on the basis of the revenues of several points of sale (% on tax excluded)Could you please tell me how I could implement this on Mews?at the same time I hope that it will be optional in case a customer refuses that it will be added to their invoicethank you in advance for your help.