Discuss Mews Products

Hi All,Is anyone else struggling with routing rules not followed when there is an amendment on a reservation and have a good workaround? (😭)For example we have routing for Airbnb to route to the company profile but if a reservation amendment comes from the channel manager the routing is no longer followed and re-assigns the nights to the guest.This means when a guest checks in on kiosk they are then required to pay for the reservation.  Trying to avoid manual reservation checks each day which is not efficient and not the goal of having Mews, are others finding this issue?  

Hallo Everybody, Is there a way I place rooms OOS for a future date? or is it only possible to place rooms OOS on the day? Kind Regards, Amit Makan 

When creating packages most properties add the product price on top of the night price 🛌🍴 What happens if your product is already included in your night price (the one you set up in the rate) but you still need to show the ventilation on your accounting report? 📊 It is actually quite easy to set up!The idea is to create twice the same product and add them both to the product rule. One product will have the actual price of the ventilation and be linked to the correct accounting category and the other product will have the price in negative and be linked to the accommodation category. Of course when creating the product the option “bill as package” should be ticked in both the product and the general bookable service settings. 🔧Since the negative product will only be used for the package I recommend disabling both the options “offer to customer” and “offer to employees”. 🚫

Hallo Team, When I have a Guest/s that is staying for multiple days and I need to manually adjust the Rate or the number of persons, which should adjust the rate, is there a way to do this? i.e. Daily Detaisl?Kind Regards, Amit Makan 

How can I reduce the availability/bookability of our hotel to a maximum of 1 year (for the OTAs). And where do I set the general prices for the rooms?

Good morning everyone, We have just been hit with a 3000 USD chargeback claim. It turns out a stolen credit card was used.A guest entered a false name for the reservation that matched the stolen credit card. They used the self check-in at the MEWS Kiosk, but they entered an incorrect passport number. (on purpose obviously) Unfortunately, the Kiosk does not validate passport information, so it depends on people being honest. I think it would help us enormously if we would be able to scan and save the passport copy from the MEWS Kiosk during the self check in. I understand there might be some hardware purchases (like a passport scanner) we’d need to do, but I’m just looking for a solution to this problem.Please note that whatever solution we need will need to be done in the self check in, as we are a hotel without a reception desk, just self check in stations.  How do other hotels avoid credit card fraud during self check

Good morning everyone, We have just been hit with a 3000 USD chargeback claim. It turns out a stolen credit card was used.A guest entered a false name for the reservation that matched the stolen credit card. They used the self check-in at the MEWS Kiosk, but they entered an incorrect passport number. (on purpose obviously) Unfortunately, the Kiosk does not validate passport information, so it depends on people being honest. I think it would help us enormously if we would be able to scan and save the passport copy from the MEWS Kiosk during the self check in. I understand there might be some hardware purchases (like a passport scanner) we’d need to do, but I’m just looking for a solution to this problem.Please note that whatever solution we need will need to be done in the self check in, as we are a hotel without a reception desk, just self check in stations.  How do other hotels avoid credit card fraud during self check

Hello everybody!I am currently in the process of setting up our system as a new customer.Is there a way to add a html snippet anywhere that is used as a footer in all outgoing emails to customers / guests? Since legally we are required to include certain company information on any official communication, that would by great. Because as of now it looks like I had to manually add and maintain this info in all email templates in all languages. A very tedious and inefficient work…Any ideas? Maybe a good idea for a new feature ?Best regards,JP.

Dear community of users! Dear colleagues!There is a feature request for free Open API access for all subscribtion tiers on feedback.mews.com.What Do you think about it? If you would like to support it, visit the link below and vote it up!https://feedback.mews.com/forums/955688-connectivity/suggestions/46308967-open-api-for-starter-and-pro-packageMy personal view: the data belongs to us, the customers! Full API access should be the standard, no matter which tier your are on. It's useful for inidividual solutions if IT knowledge and capabilities are available in-house. Sometimes you just need a small tool to extract some data because MEWS doesn’t have the report built in, or whatever … what are your thoughts about it.Open and free API access is one of the major selling poin

Hello,We want to use the Mews Dasboard in our office on large screens to have a up to date overview of bookings, arrivals and check-outs. But after a few hours we have to log on to Mews again. How can we arrange to have the Mews Dashboard vissable, refreshed but not have to log on every few hours?

Good evening everyone,  As background, we are a 100% self service hotel. We do not have a receptionist sitting at a desk in the lobby. We utilize the MEWS kiosk. We operate out of Costa Rica, where the MEWS terminal is not an option. Guests all have paid 100% of their reservation before they set foot in the lobby.  One of our methods of ensuring an easy payment on checkout day is to always have an (enabled) card on file. For single bookings, that is not an issue, as the card is added and enabled automatically. For group bookings however, this is not possible to do as guests don’t book their own rooms. We are trying to find a way to avoid manually adding guests credit cards for group bookings of let’s say 20+ rooms. Both at reception and calling people before their arrival is very intrusive. Sending guests a 1 dollar payment request before their arrival is actually feasible though. The issue with that is that it doesn’t save the card, and so

Hi gyus How do you manage having a currency conversion rate in the reception where it is lower than the official without changing the currency rate in mews? if we change the rate in MEWS it will affect the IBE exchange rate. we are NOT interested in adding fees. 

Hello everyone Having some issues (mainly time related) while doing the housekeeping planning I shared an idea with @MarketaOupi while giving her my feedback about our recent migration from Amadeus Idmps to Mews I would like for you all to give your insight about it if you have the time so here it is paste from the conversation itself : The main concern for now is towards the housekeeping service and planning organizationI've seen already a lot of suggestions on the Mews Idea Forum and I think they really should be considered by the developping teamIndeed, even if Mews is a fantastic tool, it is still build as if the proprety using it held a different department for each task requested day by day. What I mean is for a smaller structure like the one I'm working at, every operation or almost are processed by the reception/frontdesk staff. We cannot afford to lose time and t

Hello, we connected Duve to Mews for our guest journey. Now we are accepting Payments in Duve via Stripe. To make sure the payment gets from Duve to Mews and the guest invoice we need to find the Billing ID so that we can sync the data. Does anyone know how to find the correct infos. Thx for getting back to us. Greets

Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from co

Dear Mewsters,I'm writing to seek your insights on implementing a seasonal modification to our minimum stay requirement. Currently, our listing maintains a year-round minimum of two nights. However, we're interested in adjusting this to a three-night minimum during the peak summer season, specifically from June 20th to September 22nd.We'd like the three-night minimum to apply solely to bookings with arrival dates on Fridays and Saturdays. This approach aims to balance guest flexibility with maximizing occupancy during busy periods.While we believe this is a straightforward adjustment, we acknowledge the potential interplay with our dynamic pricing software, PriceLabs. Any advice on navigating both platforms to achieve this desired outcome would be greatly appreciated.Thank you!

Hi Community,Currently unable to find this or post a new idea in the ideas forum so bringing this to the community team. We have had the issue for many years now that when fully booked only those with overbooking rights can split a reservation. Are we missing a workaround? Obviously we do not want to give the whole team overbooking rights and it is a waste of time needing managers to split each reservation. Thanks, 

Hello in the round,We have here in Germany as of the 1.01.2024 a food tax increase from 7% to 19%, the problem that we are having is that all food products booked before the start of January for our up coming bookings have not increased to the new tax of 19% so that we have to go through all bookings individually and manuel cancel the food products and repost so that the tax changes from 7% to 19% is corrected. This is more than time consuming and wanted to ask if there is another way to bypass having to do this. In the background we have changed the tax but it seems that Mews was unable to correct the pre-exisiting posted food items from 7% to 19%. The biggest problem is that on every booking the breakfast must be corrected… which is very time consuming. We have tried to contact Mew Tech, but have yet to receive feedback if they can correct it, and have been informed that we should leave all bookings open until the problem is corrected. Sorry, but that is not an optio

Hi allI’ve inheritied a bit of a mess and I see in Expedia I have “Standalone Rate” and “Package Rate”.  When I’m doing the mapping from MEWS → SiteMinder → Expedia; I’m choosing the Standalone Rate.However in the Siteminder help file it says:Package ratesPackage rates are displayed with the word "Package". This type of rate is a price-bundle deal consisting of products, services, and extras — from flights, car rentals, and insurance, to tours and other activities. Their prices are calculated by Expedia, so our platform does not send pricing to Expedia. Restrictions are also frequently blocked by the channel.💡 Like linked rates, these rates share availability with the “SellRate” and must be mapped. I don’t see how to map these?  Any thoughts?  Should I disactivate the Package rates in Expedia? Merry Christmas!

Hi fellow users!We want to prevent check-ins to be completed if there is an outstanding balance. we are operating Hostels and all our bookings should be pre-paid. We’ve tried using the “preauthorization required” under visit option, but that didn’t work as expected. any other solutions before I raise this as an improvement request. thanks!Michael

Hey Community, We recently  looked at out analytics of how people use our direct booking engine and figured that we loose more than 50% after people place their reservation into the busket. I wonder if there are some stats to see what causes this and how that looks like for other Propertys?  Also wondering how to encourage people in the last step of the booking engine to actually make the booking.  Happy to get some insights here :) BestHendrik

 Hi all,As I’m guessing some of you have been, I’ve been butting my head against the Google ecosystem wall for years now.  I never seem to get the pieces working correctly with each other.ie.How do I tie my ads account to my Google Hotel Profile? I can see analytics, but not of the Booking Engine conversions I can see rates on Hotel Search, but not sure I’m doing it correctly. I can run and ad, but not track its results. How can I ensure my information is consistent across all needed data points to ensure we’re not flagged. What are best SEO practices as of 2023?Does anyone know an expert?Can point me to some good step by step tutorials?ThanksEthan