Discuss Mews Products

Hi everyone!This might be already possible, but I could not find anything regarding this topic. Is it possible to limit a reservation to an X number of rooms per reservation? Say, anything above 4 rooms per reservation, please contact the property directly. Thank you!!

Hi Everyone,I wanted to see if anyone has ran some kind of charitable donation program through Mews where guests can donate an amount to a certain cause or organization when booking or during their stay? I know there is a Hotels for Trees integration/partnership with Mews, but is there any other organizations that there is a potential for a direct partnership?

Hi,We have the new Expedia Direct integration and are having problems with Expedia Collect reservations not coming in correctly. In my integration config, I have set it up like sorate id                     Payment type99999999               Hotel Collect.Both the Hotel Collect and Expedia Collect bookings are catched by this mapping but the Expedia Collects  come in with wrong daily rates. Also here in Quebec we have different tax requirements for Expedia Collect and Hotel Collect so it would be very nice if the integration could route the Expedia Collects to a different rate. Is this possible ? There is a lot of Info out there about appending an A to the rate or using a different expedia notification code or trying to get expedia to change its rates so that the Expedia Collects have a different numeric id (the number before the A) but I have not succeeded in implementing any of them. At present, we have to go through every Expedia booking manually to ch

Hi again users!Is it possible to automate the creation of Payment Request email? We have bookings paid at hotel coming through an OTA without the CVV, so we want to trigger the payment link from MEWS Payment, instead of having to manually trigger it for each booking. thanks!Michael

I am trying to see if there are any existing ways to have MEWS flag or send a report for any reservations made where the name of the guest and the name of the card on file do not match. We like to make sure guests book with a card issued under their name.  Are there any existing features to assist with this? Or does anyone have any suggestions? 

For online check-in, you now have the choice of checking in with your name + booking number or just your surname.I don't understand why both are required when creating just the key. If a guest has lost their room card, they don't automatically have their booking number to hand. Can this also be changed for the key setting? It doesn't make sense to me.Thanks

Hallo zusammen,in Deutschland steht ja die MwSt. Änderung an.Gibt es hierzu von Mews ein ‘How to do Guide’ oder ähnliches?Desweiteren die Frage - wenn ich die Ratenregeln ändere, ändert es die Artikel in allen Buchungen oder nur in den neu erstellten? Genauso bei den Artikeln selbst - wenn ich den Betrag ändere, übernimmt es das für alle Buchungen oder nur neue?Vielleicht hat jemand von Euch schon einen Plan und könnte mir helfen. :)Dankeschön und viele Grüße 

TIP OF THE WEEK: Simplifying rate groups in Mews and how to organize and display rates effectively Rate groups are like folders that contain different rates with similar rules for settlements and cancellation fees. However, creating these groups needs more than just rates that look alike. When we group rates, we must think about how they appear in the Mews Booking Engine. Here's the thing: only the cheapest rate in a group will show up. So, if you have two rates in one group, only the cheaper one shows, and the more expensive one gets crossed out. Consequently, even if two rates share cancellation policies and settlements, they need separate groupings to ensure visibility. For example, let's say you have a "Fully Flexible" rate and a "Fully Flexible Breakfast Included" rate. Even if they have the same rules for se

Passport scanning is not possible. Has somebody else an idea, how we can solve this problem?

Hi all,Has anyone created a way to automate when a product for a late check-out is sold via the booking engine or online check-in, to have the departure time on the reservation automatically update?We are thinking maybe it could be possible with Zapier but its pretty difficult to set up new zaps 😅

Hi Mewsers,I was wondering anyone would answer the following question.We’re debating whether to start accepting different valuta’s in Mews with the Exchange Rate integration. However, we were wondering how the pay-out is done for those payments. Is this in the foreign currency or will this be in the local currency of our property, together with all payments in our local currency.Thanks in advance,Matthias

Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?  

Has anyone integrated a barcode scanner with Mews or with any POS integration yet? Is this even possible?

Hey Community, Just wondering how you manage your voucher codes. We basically have one vouchercode and would love to track that by the value that is then written in the booking engine. As well as having a voucher code where it is able to set how many times this vouchercode can be used.  Example: Investore rate -100% Max Mustermann is on of 200 investors and has 2 free nights. I would like to set the voucher “Investor” with the Value “MAXMUSTERMANN” to activate it and it can only be used 2 times in a specific time. Then i would like to have the value of the Voucher in the report as well. Is this already possible? We often see a problem here with managing vouchers? Do you have that as well?  Best regardsHendrik   

Hallo 🙋🏼eine Frage in die Runde nutz Ihr Umbuchungsgebühren ?Wenn ja, wie handhabt ihr das?Habt ihr die Gebühr als Produkt angelegt? 

Wie kann man eine bereits ausgestellte Debitor Rechnung stornieren?

The timeline has changed from days to monyhs but the button to do so is nowhere to be found.how can we whitch this back. 

Hi everyone! I am looking to improve my report system and analytics. However, I have noticed that all reservations made through my website or directly by the hotel or the reservations department do not have any source, while other channels have source like “booking”, “GDS”… Thanks!