Discuss Mews Products

Hi Mews community,Advice please, How are you monitoring reservations where guests are potentially already blacklisted? It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged? We also work with kiosks so checking on arrival is not possible. Thanks for any options, 

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

Hello everybody This thread is not quite a new one but more of an addition to an already existing topic (see below)Indeed, on the feedback forum, I came accross an additionnal trick explained in order to have a PO number appearing on the invoice as it is possible for the reservation linked to a travel agent but for company reservation related. I’ve been using it since October 2023 and it work pretty fine You can just create a dedicated “fake” travel agency profile called for example **PO Company** (you can of course use an already existing “real one” . You will understand why further below) When you encode a company reservation you just then have to also put up the travel agency to obtain the “Travel agency confirmation number” case (see below)

Hi all, I’ve got a problem with automatic mails sent by Mews for Expedia customers.They are all blocked by Expedia with this reason :The file you attached to your message on Wed, 7 Feb 2024 13:17:12 GMT has the same name as a file that was already uploaded. To send your message, first change the name of the attachment then try sending it again. After investigations, it seems that the file in question is the qrcode attached, named qrcode.png Expedia recommends that we use a unique file name per email, like qrcode_uniqueUuid.png to pass the test. Here is their message :Remove the attachment / put the QR code in the body of the email if possible. Add some unique identifier in the file name so it passes this validation

We have 4 Massage Rooms in our Spa. We are thinking of adding them as a bookable/ hourly service in mews. Is anyone doing that already and can help with experiences? The main Problems we see yet are thatwe can only book full hours in the reservaition interface we have added 1 rate for each masseur, but we cannot restrict the rates with availabilities, so 1 masseur could get booked multiple times

Hallo zusammen,ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank.Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht.Ich bin noch nicht hinter die Logik der Sortierung gestiegen.Habt ihr einen Tipp?Danke für euer Schwarmwissen.​​​​​​

Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges maybe 😉) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after:https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overviewhttps://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-lis

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

Help from Spain based properties,When taking pre payments, a deposit is required to account for tax at the time of payment. To close an invoice to the fiscal registry guest passport/ID details are required. How do you manage to collect passport/ID details at the time of booking or how do you get around the requirement to have this information in order to close invoices? Thanks for advice! 

Has anyone a workaround or been able to edit the local data collection regulations setup in MEWS when they’re incorrectly mandating for information from guests that isn’t legislation.Our profile completion rate is low due to guests not completing the Date of Birth section and the photo ID requirement, neither of which are legislation in this country.

Guten Tag liebe Community, dieses Jahr ist unser erster Jahresabschluss mit Mews. Da wir mit Anzahlungen arbeiten benötige ich eine Übersicht der Unfertigen Leistungen zum Stichtag 31.12.Hat hier jemand Erfahrungswerte mit welchem Report/Einstellungen ich das ermitteln kann? VIelen Dank vorab und lieben Gruß,Julian Haug

Hello everyone! My name is Mae. I work for a ranch in Texas. As a newbie to Mews system, I have a few questions. I hope y'all can help me. Thank you so much! 1) How to connect our website for direct booking2) We are not really considered a hotel so how can we make each casita/cabin its own space vs looking like a hotel?3). Have you tried connecting your own stripe to Mews?4). Can you recommend the best Channel Manager so we can connect our Airbnb/Vrbo? Thank you so much for all your help!Mae

Dear Mews freaks,I am facing a challenge and would like to hear your opinions and possible solutions. Our hotel offers rooms and breakfast and creates invoices in Mews at check-out for all reservations. We also have a nice terrace where we sell drinks to passersby. For these terrace sales we create invoices under the name "external terrace". However, it becomes difficult to request name and address information for billing purposes from every customer who drinks a coffee or a Coke on the terrace.I was recently informed by the tax authorities that every invoice must officially include the customer's name and address. Missing this information can result in a fine between 50 and 500 euros per invoice, depending on the invoice amount. Since I do not exceed 25,000 euros per year for these terrace sales, I do not need to purchase a white cash register.Do any of you have experience with a similar problem and perhaps a suggestion for a solution? I would love to hear your

I've raised this issue a while ago with the premium support, they agreed it was a bug, but told me to 'raise awereness' on the forum to get it fixed. Instead of just fixing it. So here goes:What is going wrong:I set up a rule for Service A to send all prepaid reservations + products for travel agency A to a paymaster. This works fine.   Then I set up bookable service B to send all prepaid reservations + products for the same  travel agency A to the same paymaster.   Then the second rule works fine, but the first rule suddently "forgets" to send the products, and only sends nights.   And when you go and fix rule number 1, then rule number 2 starts forgetting to send the products.End result: We are stuck with hundreds of tourist tax, breakfast and cleaning fee items on the guests bill, and not on the paymasters. Can somebody tell a developer? Or tell me if I might be doing something wrong here?

Good afternoon comunity, I am looking for some experience in the migration from Suite 8 to MEWS, specially in terms of future reservation migration.Anyone has this situation?

Hi, is there a way to hide rates for online check-in? Particularly for OTA bookings where the OTA collects the payment, or for wholesale rates where the Agent marked up the rate?

Hi everybody, I was wondering, where I can find the open prepayments for 31.12.2023? Could you please let me know, if that’s the correct way to find them:Accounting ledger report – Mode: Grouped – Type: General – Date: 31.12.2023 23:59 – Group by: Accounting category. And then after ‘view report’ the ‘open prepayments’ are for the guests who paid for their future stay in 2024? Thank you in advance for your help!

Bonjour,Je suis à la recherche de la procedure à suivre pour loader un prix LRA et un prix non LRA dans Mews et le faire remonter correctement dans D-Edge?Comment les deux tarifs peuvent-ils cohabiter ?MerciOlivier

Is it possible, and if so how, to set up a payment rule that automates the charging of a remaining balance due on the morning of a reservation’s arrival/start date?At the time of booking through the booking engine on our website, we collect payment for the first night’s room/tax plus any add-ons included during the booking/confirmation process. For multi-night reservations, the remaining balance is comprised of room/tax for nights 2 and beyond. I have not been able to figure out how to do set up a settlement rule. My first rule collects 100% of the first night plus additional expenses an products. When I attempt to create a second rule, I get an error message advising me “The sum of settlement values from all settlement rules with ‘Charge payment card’ action related to the parent rate group with ID… cannot be more than 100%”. Makes sense, but he only other option is a flat amount. 

I asked the AI support bot how I can post offline charges to room accounts but found no relevant information in the results or guidance offered. Our Square POS terminals in our outlets are not integrated with Mews because this integration hasn’t been released yet (or hadn’t as of late last year). Our Guests want to be able to charge their purchases from our outlets to their room accounts, including bar and restaurant checks. At our outlets, a Guest’s charge can be settled to a comp account in Square to balance the POS system and then the charge is physically passed off to the hotel’s front desk for the charge to be added to the Guest’s account manually. Posting it manually to the account is where I need help.So far, whenever I have had non-standard items that need to be charged to a Guest’s account, as the admin, I’ve had to cr

I have a tricky one for you all & hope someone has a creative solution.Without having to create new space categories - you can quickly end with hundreds,…. how would you go about setting a price (supplement) for a feature.Let’s assume that we have 4 floors, and want to add €10 as a floor number feature for all spaces in a specific category.The Space category is Deluxe room and all the relevant spaces are attached.on the first floor no supplement with the base price being €200 on the second floor there is a floor supplement of €10 + €200 = €210 on the third floor there is a floor supplement of €20 + €200 = €220 on the fourth floor there is a supplement of €30 + € 200 = €230The same thought can be applied to other categories or other attributes like courtyard view, as opposed to park view.The only logical solution I can find would be to create a new space category for each floor & feature, and then

Hallo zusammen, kann jemand Erfahrungen teilen bzgl. der Anbindung an IDeaS G3?Mir wurde von IDeaS mitgeteilt, dass z.B. Block Reservation nicht verarbeitet werden können. Wie geht Ihr damit um? ****************************Hello everyone, Can anyone share their experiences regarding the connection to IDeaS G3?I was informed by IDeaS that block reservations cannot be processed. How do you deal with this? 

Hi there!Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate,  but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.So like:Base rate: xyz-Rate (← the one the new rate is derived from)Options:A: derive only base rate (room type and occupancy adjustments can be set in the derived rate, just as in a normal rate, only base rate itself cannot be set manually) B: derive base rate and room rates (only occupancy based adjustment can be set in the derived rate, base rate and relations of rates for room types is derived from base rate)