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Looking back at my time at Mews, we’ve grown our tech teams with a great mix of people with and without hospitality experience. What I’ve noticed (coming from a hospitality background) is that I’ve taken a lot of what I know about the industry for granted. What I may have thought as general knowledge is actually not. There are so many aspects of hospitality that have come as second nature to us that we don’t really think twice about. On the other hand, when building custom integrations, I would think that developers don’t necessarily have the full picture of what the final outcome should be. So that leads to my question: Are there any challenges that come up when working with developers that don’t have hospitality experience? How do you bridge those gaps? Or do you not experience these challenges at all?I’m really interested to hear your experiences!

Hi 😊How do we open a new shift without doing this:Click +Transaction received. Choose the Currency of the cash you're putting into the cashier for the shift. Under Value received, enter the amount of money you're putting into the cashier for the starting balance.We already have a starting balance, is that wrong ?  If it is wrong, how do i remove it again ?Thank you 😀

Bonjour à tous, Dans la configuration de compte et particulièrement dans établissement;Pensez-vous qu’il y a une différence sur notre compte et sa gestion au quotidien si on sélectionne :soit hôtel, soit spa, soit boutiques, soit complexe hôteliers ? Nous avons des salons de réceptions que nous devons gérer presque comme des chambres.Merci beaucoup ! 

Dear Mews Community,I have a problem with our tax advisor regarding the taxation date of our customer company invoices.This is because the customer invoice that we send to the company for remittance has a different tax date than the invoice that is generated by the payment of this customer invoice.Our tax advisor considers it essential that the taxation date must not change, but must be the same.What experiences have you had with your tax advisors, or what is vin Mews' opinion on this?Kind regardsMicha    

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection.  Mews will update prices, restrictions and availability in Booking.com and  check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as

We have some small hotels that do not use a channel manager. But they would like to use the direct integration with Mews. I have found a feature request here. Please vote on this:https://feedback.mews.com/forums/955688-connectivity/suggestions/46200988-tomas-channel-manager-integrationTomas says they can only build the interface if Mews requests it. Maybe that will help...

Is the someone who wants to integrate tomas (popular destination management system in Germany, Switzerland and Austria) to MEWS? Are there ways to send and recieve data through omniboost, zapier or something like that? Or are y’all working with channel manager connections?

Hi 😄I have created vouchers for our corporate guest.Some of these vouchers have 3 different rates attached and they are all showing when you make a reservation in mews. But when adding the voucher in the booking engine only 1 of the rates will show.Is it possible ?

Is anyone utilising a provider who can provide dashboard reporting that is easily accessible on mobile.We’re looking at Power BI however it appears we’ve a significant amount of work ahead to create a fairly simple solution using the API connecting to MEWS/Bizzon.ThanksD

Hello, I was wondering if anyone had any advice on the below :)  Is there a way to prevent products being added to a bill, for example if the customer declines a preauthorization on their card as we would not want any extra products posted on their bill.it wouldn’t necessarily be posting products onto Mews (when on Mews) it might be another department posting from the EPOS system into Mews i.e. from the Restaurant, the guest wants to charge their bill to their reservation instead of paying directly at the Restaurant.At former properties (using a different system), when we have tried to charge to the PMS from EPOS, we would be notified if the guest had credit. If there was a ‘stop charge’ on their reservation, this would mean that the guest didn’t have credit and we wouldn’t be able to charge to the reservation. Thank you!

Over the weekend, we experienced an overbooking of additional beds. Despite using Mews for 3 years, they still haven't developed inventory management for additional beds for children, which should be a basic feature of a PMS. It should automatically close categories when all additional beds are booked. Does anyone have any ideas or solutions to offer, besides telling me to go vote?

Hi,  We are offering a deal for a limited time, the deal is each person that books 6 nights get 1 night free. I am trying to figure out how to make this possible in MEWS. Someone books 6 nights and then they receive a voucher for 1 night free. Otherwise you’re going to get people that book 3 nights that can also get 1 night free. Can someone help me with this?  I am stuck...

Bonjour, Est-ce possible de désactiver l’assignation automatique des chambres ?Nous voulons les assigner nous même le jour du check-in.Merci

Mews offers a digital check-in solution, but it's inadequate for high-end hotels where we have specific procedures to follow, often mandated by our brand standards. We're seeing the limitations of Mews, which isn't tailored to the needs of 4 and 5-star hotels. During a tablet rooming process, we don't have access to guest notes to inform them about spa or restaurant reservations. The worst part is that we can't manually enter credit card details; they require us to purchase their payment machines, which is outrageous. Should I go vote for this too?Not to mention the checkout process, which is impossible to complete in employee mode on the kiosk. Lots of promising ideas, but they're never fully developed. It's frustrating.

Moin in die Runde, bisher nutzen wir MEWS nur als PMS und die Buchungsmaschine noch von HNS würde gerne aber alles über MEWS laufen lassen. Wer hat hier Erfahrungen wie es mit Buchungslücken aussieht. wenn man einen MLOS eingestellt hat z.B. von 5 Nächten aber eine Lücke von 3 Nächten hat ist diese ja dann nicht buchbar. oder Gibt es hierfür eine Einstellung, hat da Jemand Erfahrung? Bei HNS gibt es einen AMO der den MLOS dann automatisch aufhebt und überschreibt. Beste Grüße Simon 

I'm looking around for the best solution for the ID scanner. According to the statement for our setup manager, all data relevant for the country should be transferred with the Mews scanner. Now I have made some tests and e.g. no address is transferred for the German ID.Are there any recommendations for external scanners?Thanks for your input.

Hallo liebe Community, Gibt es mittlerweile die Möglichkeit, automatische Deposits/ automatische settlement rules mit verschiedenen Mehrwertsteuersätzen anzulegen?Also einmal für Logis und einmal für Produkte beispielsweise?Bei uns wird gerade automatisch nur ein Deposit für die gesamte Buchung inkl. aller Produkte erstellt, alles mit demselben Steuersatz. Das ist ja steuerrechtlich nicht korrekt. Haben wir da eine Einstellung nicht gefunden? Liebe Grüße 

Here are some misconceptions that could occur when a hotelier considers building a booking engine via open API within a PMS:  It’s quick and Easy: Building a booking engine integrated in a PMS might seem straightforward, especially if there are existing open API or frameworks available. However, integrating a booking engine involves considerations such as real-time availability updates, pricing synchronization, and seamless data flow between the booking engine and other modules of the PMS. It requires careful planning and development to ensure smooth functionality and guest experience.  One size don’t Fit All: Each integration is unique, depending on factors such as the PMS provider, the complexity of the booking engine, and specific business requirements. Assuming that a generic integration solution will work for all situations could lead to compatibility issues, data inconsistencies, and sub-optimal performance. 

Hello Mews Community,At our hotel it's required that each room has a unique and distinct accounting account from other rooms. Upon reviewing MEWS, I noticed that it assigns accounting categories based on space categories. However, what we need is for each space to have its own accounting category rather than being grouped by category.Have any of you encountered a similar issue before? If so, how did you resolve it? Any insights or suggestions would be greatly appreciated.Thank you in advance for your assistance.Best regards,

How can I download the deposit report for future reservations?I would like to check all the bank transfers I have entered in each booking of July and August 2024

Hi community!  I’m not sure if this feature exists, but I’m looking to set up a delivery only rate plan for direct connect channels in MEWS. I haven’t had many issues, but when there’s a mapping issue or promotion that MEWS does not recognize on direct connect channels, reservations have come in really strange due to product rules.I have something similar created for my channel manager, the rate plan is called FIX ME and is a catch all for any reservations with room or rate code errors. This allows me and my front desk team to immediately recognize there’s something amiss with the reservation and attend to it. Anyone know how to set this up or if the feature exists?Looking forward to your advice! 

Within the vibrant ecosystem of Mews, where innovation and progress are constants, developers often find themselves at the forefront of change. As we journey through this dynamic landscape, it's inevitable that we encounter pivotal questions that shape our approach to development within the Mews platform:  How do you keep up with Mews updates and deprecations? What are the costs associated with adapting to these updates? How long does it typically take for an update to be implemented? In what manner would you prefer Mews to release these updates?  Join the conversation and share your perspectives on these crucial topics in the comments below!

Study the certification process in order to prepare for what's to come.Allocate for sufficient time for API reviews, feedback and potential bug fixes to the integration until it passes certification successfully.Document the milestones listed above and share the document with the Mews Technical Partnership team. This will facilitate the API reviews and eventual creation of your integration.Have you found a process or step that helped you prepare for certification?