Discuss Mews Products

In an effort to leverage the Guest Journey within Mews, I have updated our Checkout Invitation to include a note about adding gratuities as part of checking out online and added this to the ‘Rules’ for checking out online. I’m trying to determine whether there is a best practice for doing this already in use by other properties or if there are recommendations for how to improve the process I’ve created. Am I missing any other areas of communicating this within the Guest Journey? I am planning to add an in-room printed piece to the physical Guest experience, drawing attention primarily to the ability to checkout online the day before through the morning of departure and, as a ‘by the way’ mention, including a line about the Guest’s ability to express his/her appreciation for the service and hospitality they’ve experienced during their stay.Within Documents, there’s no option for Instructions, so I chose Rules and I believe this is visible to the Guest only in

Hey Community,  We are seeing a huge potenial in having bulk updates for the room status, we basically need it to be able to make sure guests dont check-in in to early without paying the early check-in fee but still give the oppertunity to have everything ready before coming to the hotel. We use the goki online check-in for that and if a room is on inspectedand the guest checks in the reservation starts automatically even before official check-in time.Idea is to make it possible to change all clean rooms automatically to inspected on a specific time. Does anyone know if this would be possible to build with zapier?   Best regardsHendrik  

Is it possible to create a field in a reservation to be able to add a baby in the room (0-2 years) 100% free of charge? If the reservation is booked as including breakfast rate and we want to add a baby we need to add a child but the will modify the including breakfast rate.

Dear Mews Community,I'm looking for a person who has more in-depth knowledge of Zapier. I would like to do some automation with the integration, but I haven't quite gotten through it yet. As an example, in addition to many other automation ideas, I would like to know if the following automation is feasible:I would like to generate a Google Sheet daily with all reservations in the house. I know there is the "Guests in the House" report within Mews, but I would prefer to map this via Zapier to bring the data directly into an appropriate format.Unfortunately, I couldn't find a pre-built trigger within Zapier for this. There is only the trigger for new reservations, but not for existing ones.Does anyone know whether this is may possible with Webhooks by Zapier for example?I would be very happy to have an exchange partner on this topic.Best regardsNiclas

Bonjour,Notre produit PDJ arrangement apparait dans le CA d’affaires HEBERGEMENT alors que le paramétrage est “Chiffres Affaires PDJ”.Quelqu’un parmi vous aurait la réponse svp? En vous remerciant, 

HiCan we edit the template before we send out to guests to add in extra information specific to that booking

Hello, Just a small reach out to the Mews team. For external payments, the “Expiration date” is a non-mandatory field.The star seems to indicate that it is. Please remove the star.   

Hello Community!We’d love to hear your thoughts on integrations and APIs (this can include experiences beyond just Mews-related integrations):What do you value most in an integration? What makes a great connection? What frustrates you? Have you had any negative experiences? What’s something no one is doing that you wish they would?Feel free to share your insights directly in the comments. If you'd be open to a more in-depth conversation, comment with your property name and our API team would be more than happy to chat with you directly. Your feedback could help shape future improvements!

Dear CommunityWe are opening our Hotel in December and I am thinking about processes a lot. We offer shuttle service to the cable car free of charge. Now I was wondering if one of you has a suggestion of a Software which could be handy to add guests & time and location, so every porter & front desk has access to the information. I would love to hear your inputs. Best regardsLaura 

HiI am a Product Manager within the Finance team, I met with a customer yesterday who suggested that they would like to start adding a service charge to all Bills in Mews, similar to the way that a service charge is added to a bill in a restaurant. Their idea was to add the service charge as a % of the total bill value or as a % of the accommodation items to avoid F&B items being charged multiple service charge. They discussed that they would need to inform the customers of the charge in advance of the stay and they would likely do this via the confirmation email. They commented that are a lot of properties are doing this now.The property is unsure how their guests might react to the charge and we were keen to start a conversation about this subject:does anyone have any experience of adding a similar charge and has it been successful? are their other properties interested or considering adding a similar charge? 

Hello everybody, does anybody have a clue if there is the possibility to remove the system integrated counter for postings? I.e. if we give out vouchers it says “Voucher 105 - Voucher Nr. 1234”Red is the number the counter in the system gives it and shows on the invoice, green is the internal voucher number. Is there any possibility to remove these? So that it only says “Voucher - Voucher Nr. 1234” Thank you kindly!

Hi everybody Is there an option to add a Tip during the Check Out Process on the MEWS Kiosk?Until now we just can add it to the minibar products, but as we do not have minibars in our rooms, it does not make a lot of sense there. Best practise would be to have a “add tip” section on the Mews Payment Terminal. Can this be done somehow? Thank you Dominik

PHow do I book a group - i.e. a group of 20 corporate leaders where a contract would go to one person and the company would pay with one credit card for all the guests and the entire program etc. We plan on having a lot of group bookings at our venue (rather than just individual guest bookings for rooms) - for instance, small corporate retreats which will require room blocks.  Does Mews have the capabilities of sending quotes, contracts and invoices?  If not, will this be a feature in the near future? If not, is there a "work-around"? Does it also have the ability to create BEO's?

ich möchte künftig statt des Mews-Payment einen alternativen Anbieter wie Adyen oder Nexi nutzen. Leider kann ich hierfür keine Anwendung im Marketplace finden. Auch bei der Hilfe / Kontakt kann ich hierfür keine Lösung finden. Es wird vorgeschlagen, dass ich die Anwendung “'Mews Alternative Payment Methods” nutzen soll, die aber im Marketplace ebenfalls nicht zu finden ist.Hat jemand Erfahrung damit? 

Hello Mewsers Just wondering if it is possible in anyway to have the notes coming from the channel manager to be all regarded as “General” notes instead of “Channel Manager” ones by Mews (see below)  It already does it for Expedia, but that is the only one...Is it a question of mapping between the OTA and the channel manager or between the CM and Mews? Only asking because it would be of great use to me as I’m using the Zapier integration to automate various tasks in regards of what is written in the “Notes” section of a new reservation. When it is a “General” note I can use it but I’can’t if it is a “CM” note… Maybe some of you knows how to get that setup @Mick maybe?...Or some Mews devs? Anyway, thanks in advance for your help and y

Hi allIn one of my hotels we did a test with PARKING as bookable service, however we received complaints from guests about double confirmations.. if and when a guest is booking a secondary bookable service in the booking engine, the confirmation for both services is send separately. Obviously, the guest does not (need to) know that there is a bookable service behind it, but we now are discussing reverting back to using the PRODUCT.How do other hotels work with this service promotion connection between bookable services?

Hello Mews-ers, I tried to go live with my prices until October 2025.Until a month of two ago, there was no problem to push the inventory beyond 1 year in the future (eg. 13 months).Now it seems to be limited to 365 days in the future. Is this correct?

Hallo Zusammen, bei der Preisabfrage haben wir unterschiedliche Preise geladen.Einmal mit und einmal ohne Frühstück. Als primärer Preis wird die Rate ihne FS angezeigt. Frägt der Gsat nun nach dem Preis inkl. FS und ich wähle die Rate entsprechend inkl. FS aus, wird dies nicht addiert.Entweder wir rechnen es im Kopf aus oder fügen es über + hinzu, dann wird der Preis rechts im Reservierungsfeld inkl. FS angezeigt.Früher hat es den Preis inkl. noch direkt angezeigt. So ist es etwas umständlich. LGNina Atorf

HeyaI am wondering if anyone knows how to map connecting rooms in the Assa Abloy Vostio key cutter, such that the keys you punch out opens both rooms in a connecting room set-up.Example - Room 5 + 6 can be made to a connecting room “5+6”. Room “5+6” is the parent room for room 5 as well as room 6. When a client is staying in room 5 or room 6,  it is possible to punch individual keys for them. However when the reservation is assigned room “5+6” the key cutter cannot figure out how to make a key, which will access both room 5 & room 6.Thanks for your feedback.Nikolas

Hi !Our breakfast team is old fashioned and wants a printed list-paperversion of guests/rooms with and without breakfast. They do not want to work on a ipad/digital device. (because the risk of theft and messy fingers that can not be used on i digital device...) How do i find a list like this?Kindly advice!Thanks