Discuss Mews Products

Bonjour, nous souhaiterions qu’il ne soit plus possible de réserver une chambre dans notre hôtel au delà de 21 heures le jour meme. Donc stopper les ventes à 21h.Comment paramétrer le MEWS booking engine pour qu’au dela de 21h il ne soit plus possible de réserver une chambre à l’hôtel le jour meme.En vous remerciant pour votre aideBien cordialement

Guten Tag zusammen,gibt es Informationen, wie die Integration von XRechnung Deutschland in Mews abläuft? Die Integration im Marketplace/Abonnements ist bereits durchgeführt. Schaltete Mews das Programm ab 01. Januar 2025 automatisch aktiv oder muss eine manuelle Freischaltung durchgeführt werden (wenn ja, wie?).Es wäre schön, wenn jemand mehr Infos hierzu hätte! Besten Dank!   

Hi all, Is there a way to automatically check in guests who completed online check in? It would work in the same way the online check out works. Guests that complete the online checkout are automatically checked out. Thanks

 comment créer une combinaison de 2 produits qui ne sont PAS LIES à un tarif et qui ont 2 TVA différentes ET qui sont réservables et vendables via le moteur MEWS enginePar exemple 1 menu à 85 euros (tva 10%) + accord boisson (tva 20%)Combinaison de produits que les clients pourront acheté sur le moteur de réservation MEWS en plus de leur chambre sous « améliorer votre séjour »Apres avoir beaucoup cherché dans le mews helps, je n’ai pas trouvé ce cas de figure.Je sais faire avec un produit RATTACHE a un tarif.Il existe des produit vendable en extra comme une bouteille de vin ou un départ tardif mais pas une combinaison de 2 produits.Merci pour votre aideVirginie

Will the booking engine for hourly bookable services just show up whenever it is enabled? I am anxiously  waiting for this feature, but I’m not sure when I can start to set this up properly. 

Hi, I can see how to reorder space categories but is it possible to reorder the actual spaces?We use room names rather than types and would prefer if we could have specific rooms/spaces to be booked first so ordered first, but it does not seem possibe in the space set up to order them?

Is it true that Apple Pay and Google Pay doesn’t work, if you use Mews Payments in a NON-MEWS Booking engine?Could’t find this written anywhere so far, but cannot get it to work.

Wir bekommen unsere Buchungen von Booking über einen Channelmanager. Unsere Zahlungen von Booking erhalten wir am Folgetag als Überweisung.Wenn Gäste nach Feierabend buchen, können Sie zwar über den Kiosk einchecken, müssten aber die Rechnung theoretisch noch einmal bezahlen. Daher meine Frage: Gibt es bei Mews die Möglichkeit, dem Vertriebskanal Booking eine bestimmte Zahlweise (Überweisung) vorzugeben, damit der offene Betrag sofort auf Null gesetzt wird?

Hi Everyone,I wanted to know what is the correct procedure for handling Proforma Invocies for group bookings.I would like to send a pro-forma invoice when booking the group, but I do not yet have the list of rooms, How should i do it?At moment I make invoices in an excel file, but i would like to start use Mews.Thank you for youyr help!Manny

Hi Mews Community, I would like to know if any of your hotels are facing an issue regarding the management of adjustments and credit notes? In our hotels, when trying to create a credit note, it is impossible to view it and correctly associate it with the following items: Bill, payment For exemple, An invoice for €900 A credit note for €150 A payment of €750The balance should be balanced.The issues encountered are:The credit note is marked as "unpaid," when it is actually a refund, and it is listed under invoice xxx, although it is not an invoice. It is impossible to reconcile the unpaid invoice, as the credit note is neither assignable nor identifiable in the system. (Previously, there was a line in the billing tab.)Are you facing this issue too? If so how did you solve it? Any tips would be greatly appreciatedBest regards, 

Hey all We want to change the settings for the online Check-in via Mews connector.Does anyone have an idea where we can change the settings? All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in. Can somebody help and give me a reply where i have to change the setting? Looking forward to some help

If an email cannot be delivered, the system should send a notification.It happens again and again that offers / confirmations are not delivered.In daily business it is not possible to check every day whether everything has been transmitted without errors. Are there any ideas for this?You are also welcome to vote here: create task when e-mail bounce – Welcome to the Product Ideas Forum Regards, Jasmin

Hi,I’ve noticed that the search functionality has improved significantly compared to the simple search we had before – well done!However, one thing is still a bit frustrating for me: why is it not possible to search for a booker and see all the reservations associated with this person in their role as the booker?Typically, the booker is the main point of contact for us, especially when it comes to group reservations, so it would be really helpful to access that information easily.Looking forward to your insights!Best,Ed

Hallo zusammen, kann mir jemand sagen, wie ich eine Reservierungsbestätigung ausdrucken kann, weil der Gast sie per Post haben möchte?

Hey,how are you handling TIPs on reception?The easiest way is probably to book a product on the bill.But is it also possible for the terminal to ask whether the guest wants to add a tip during the checkout?And then it’s booked automatically?Does anyone have experience with this? Thank you :) Kind regardsAnna

Dear CommunityWe used to be able to see all the rooms of the “group” (if a reservation belonged to one) lighted up when clicked on one in the timeline. This was easy for room allocation, to make sure reservations of two or three rooms were not placed on opposite sides of the hotel. I noticed today that this feature is no longer working. I preferred it when it was still possible to see the entire group, this made my work a lot easier. Now I have to manually go to each reservation to make sure I’m not missing something. Any one else having trouble with this? 

Hi Community!I’m wondering what your workflow is for pre-paid bookings from OTA’s, those which are paid via bank transfer after guest departure.Booking.com, for example, is now only sending us pre-paid bookings. And we get paid once a week via bank transfer. No more virtual credit cards. Our current workflow is this:Routing rule will move room charges to Booking.com bill The guest does not get an invoice for their stay After guest departure, once we get paid, we move all bookings for that week in a single bill to Booking.com and close itIf the guest requests an invoice, before they are checked-out:Move the room charges back to the guest bill Create a deposit for the total amount send the positive deposit amount to booking.com bill Close the bill to the guest with the deposit The positive deposit amount will then be closed

I am looking for a way to generate an invoice without VAT. This is only relevant if the customer is a tax exempt organization. Does anyone know how to…? Thx

Dear Mews, I noticed that on the billing screen, an added product is henceforth displayed twice.(although in fact consumed only once)I see this is to do with either “Linking product to reservation” or not.If you do (which is default), the 1 product is listed twice on the billing screen.If you don’t, the 1 product is listed once on the billing screen.1 product being listed twice on the same bill creates confusion - it gives the idea that there were two consumptions (whereas only one was taken).However, as the default setting is to link the product to a reservation, there must be a good reason to work this way? Please let me know what the best way to work is.Most clear way to work, as far as I am concerned, is that 1 added product is listed once on the billing screen (~ siutation 2).Any implications I should be aware of when not linking a product to a reservation?---

Im having some problems after manual push from MEWS to Channel Manager :( After the push I have received some reservations Full Board but as Only Accomodation rate Anybody else?