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Dear Mews Community,👋 We've noticed some inquiries about efficiently identifying which VIP customers your property will welcome in the upcoming days/weeks. 🤔 It's worth mentioning that this tip isn't limited to VIP classification but also extends to returning guests, blacklisted guests, and more.To set up classifications, navigate to the Internals tab in the customer profile and select the appropriate classification, as shown in the image below:To view your arrivals grouped by classification:Navigate to the Reservation Report. Select the group by “Customer Classification" option. Hit "View Report" and check all reservations in your selected period grouped by classification.

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices 

Hey everyone 👋 Have you got an unused space in your hotel that’s just gathering dust? An empty server room after moving to Mews, perhaps 👀 Well, as remote work becomes more popular, demand for flexible workspaces is rising. By transforming that old server room into a coworking space* and offering it through Mews Spaces, you could bring in more revenue and attract a wider range of guests to your hotel.   Why coworking spaces just make sense for hotels  Hotels are already set up to receive guests en masse.  Workspaces can attract a wider range of guests, as well as local remote workers.  They bring a new, steady income stream, even out of season.   Ok... but how to go about adding a coworking space to your hotel?  Is there demand? Talk to local businesses and guests to figure out if a cowor

With cybercrime rising, there’s an uncomfortable truth we all need to acknowledge: passwords alone aren’t enough to keep our accounts safe. That’s why we’re adding another layer of protection with Trusted Device Authorization in Mews Operations.  It lets you control which devices can access your account, keeping unauthorized users out – even if they manage to get your password. Ready to add some serious muscle to your system security? 💪 Here’s what you need to know. What is Trusted Device Authorization Management? Trusted Device Authorization ensures that only approved devices can access your system. It offers an extra layer of security that prevents unauthorized users logging in, even if they somehow acquire valid login details (through phishing, for example). The latest enhancement enables property admins and users to view and manage a list of approved devices

Hey there Mews Community 👋 I’m coming to you today with some tips on how you can increase your hotel’s guest engagement using Mews Spaces. Nowadays, guest expectations tend to go beyond comfortable rooms and friendly service. They’re after a little something extra, and hourly services bookings are a powerful way to meet this demand.  These could be bikes, parking bays, coworking spaces, saunas, karaoke rooms, gyms, meeting rooms, sun loungers, umbrellas, tennis racquets...  need I go on? For business travelers after a meeting room for a few hours or families interested in renting bikes, offering hourly service bookings could be what brings them back to your hotel next time.  How to set up hourly services With Mews Spaces, implementing hourly service bookings is easy. They can be set up as bookable services and managed directly within Mews. It streamlines bookings, manages availability and allows for flexible

After an initial phase of renovation, co-owners of Terrace Bay Hotel, Rick and Jarred, needed to maximize revenue. Their next move? To implement Atomize, a powerful RMS (Revenue Management System), alongside Mews PMS. With revenue up 38% after the first year, it turned out pretty well.  Sell every room at the best possible price  Atomize’s smart dynamic pricing transformed the team’s approach, automating manual processes to save time while optimizing rates by room category to maximize revenue. Before, the team would miss revenue opportunities. Now, they don’t leave one dollar on the table.  Co-owner Jarred Drown describes the day Atomize went online: “The system immediately took over all the manual work. It analyzes the market, evaluates demand and pick-up to optimize our rates every time there’s a shift. This saves us tremendous amounts of time and ensures our prices are always in line with the latest market developments.” 

Hi everyone, I’m excited to announce that Mews is now integrated with Mirai! With +4,000 customers, Mirai goes beyond a booking engine, offering also website and metasearch solutions as well.This connection ensures that rates, availability and reservations are always up to date, minimizing manual workload and preventing overbookings.Mirai seamlessly integrates with Mews, enabling real-time data synchronization between the two systems.Thanks to this integration you will get:Increased Efficiency: automates the transfer of crucial data between Mirai and Mews, eliminating manual entry and reducing human errors. Optimized Revenue: dynamic rate updates and restriction management help maximize revenue opportunities. Real-Time Accuracy: prevents overbookings and ensures all sales channels display the latest availability and pricing.

Learn why email is the safest way to use 2FA  Phishing attempts targeted at the hospitality industry are becoming increasingly sophisticated, so staying secure requires extra measures.  Falling victim to a phishing attempt and granting unauthorized access to malicious entities can result in significant financial harm to both your guests and your hotel. It’s easy to make a mistake, especially with how creative these campaigns are.  Prevent unauthorized access to sensitive information  One effective way to protect your business is by implementing Two-Factor Authentication (2FA). This security measure requires users to verify their identity through a secondary method, adding an extra layer of protection to your accounts.  Why choose email for 2FA?  While both email and authenticator apps are safe ways of using 2FA, using email for authentication is our recommended method. Here are the benefits of using e