Discuss Mews Products

When trying to download an unpaid invoice as a PDF, Mews only offers only the option to issue a proforma invoice. However, some companies cannot make payments based on a proforma invoice. How can I generate an invoice that is not proforma?

I need to control my payments received per month. That is, matching payments to invoices. How to do it?The amount received each month does not correspond exactly to the invoices paid for the month because there are also deposits for future stays.I need to follow up on a monthly basis.Can you help :) ?

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective way

Hallo zusammen,wir nutzen den ‘Gäste im Haus’ Report immer für die Frühstücksliste.Und nun ist uns aufgefallen, dass dieser, trotz Auswahl ‘alle Produkte’, nicht alle Frühstücke anzeigt.Ging es ggf. euch auch schon so? Wie kann man das zuverlässig einstellen, dass wirklich alle Produkte angezeigt werden?Danke für Eure Hilfe.

Hello everyone We are looking for an integration that would help us manage our direct events and groups reservations (meaning not the “block booking” ones) and so we’re wondering if we could get any advice from you Mewsers. The idea, in a nutshell, is to be able to manage everything from encoding the reservation to the sending of the confirmation letter and/or contract Are you using one of those? With good results ? Easy to use? Is the level of encoding’s error or interface glitch with Mews acceptable ? Is the month fare interresting ? Thanks in advance for your feedback and inputs Regards to you all Stephane

Hey everyone,We’re facing an issue with the breakfast selection in the Mews Kiosk and are looking for a good solution.🍽️ Our breakfast options:Savory Sweet Kids' breakfastSince we offer plated breakfasts, it would be great if guests could select a time slot for their breakfast. Is there a way to integrate this into the Mews Kiosk? Or maybe a main breakfast category to make the selection clearer?🤔 The biggest issue: Quantity selectionRight now, guests can only choose “Breakfast for 1” or “Breakfast for 2.” This is inconvenient when guests in the same room want different breakfast types and quantities. Example:Room with 4 guests 2x savory breakfast + 2x sweet breakfastHowever, the kiosk doesn’t allow guests to specify the number of each breakfast type separately. This causes confusi

Is there a way to Do an online check-in without having input card details? We are having issues where it is charging the guest card instead of a virtual card on the booking

Good afternoon,I was just wondering if there is already any feedback on Mews Events/Quotelo? Is there anyone who knows when this will be released (in beta or fully operational)? We definitely need this one :)Thanks in advance for the answers!Kind regardsHotel Pavillon Du Zoute

Hey guys,Is Mews actually working on a platform for Mews support?We also use Mews Premium Support, and while I really like the support itself, the way tickets are handled is quite tough for me. There are so many emails that it’s really hard to go back to a support ticket and keep track of which ones are still open or have been closed.I think a platform for all tickets would really help to keep better track of things. Also, from Mews’ side, I’m pretty sure it would help with inquiries, as I’ve already had to ask the same question twice because of this issue.Maybe it even exists, and I’m just not aware of it.What are your experiences?

hello together, we would love to welcome our loyalty member in a special way to our breakfast.As we are using the product list to check who has breakfast included, we would love to be able to add the colum “loyalty program” and/or “guest notes” to the checklist. I believe that this is an awesome step into the loyalty topic which MEWS is focussing more now as per the MEWS roadmap (2weeks ago).As well other PMS system do not have this feature I believe.Do others want/need this as well?

Hello Mews Community! 👋We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable! 📝 Take this short survey (8-10 min) to share your insights on:✅ How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smoother Your input will help shape future updates and ensure Mews POS works better for your needs. 🔗 Click here to participate! 💡 Also, if you have other comments on this, you can contact me.Thanks for being part of the Mews Community—we appreciate your support! 🙌 Best, Carlos Pariente – Product Designer

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates &

Good afternoon everybody,In our hotel, we have a minibar in each room, and to track what guests have consumed, we currently ask them during check-out. However, I was wondering if there might be a report that allows me to review what guests have taken from the minibar in one place. The data for this should be entered into MEWS OPS by our housekeeping team (though it might not be correct, as currently, housekeepers are entering this information in the note box at the bottom of their screen when changing the status from dirty to clean). Is there a workflow available for doing this in the most effective way?Warm regards and thanks in advance for your repliesPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

So mews sends an e-mail to the guests for the online checkout. The problem we have with that, is that the checkout is not available when there are active charges for multiple persons in an reservation … in these cases an error message is shown which asks guests to solve this at the reception.Only when all active charges are on the responsible person the online-checkout is available (i think). This is rarely the case, because Mews POS and other services we use, create charges on person level. When guests have spa treatments or order something in our shop, restaurant or bar it is very likely that charges are created in a way that make the online-checkin unavailable.What happens then for us, is that the guests flood our reception because of the message on the online-checkout.Does anyone have issues with this too? How do you handle that?It would be great to get feedback from Mews on this topic, as it seems like a bit of a logical error to me.

I already asked a question about the returning classification in Mews and it gets added automatically with the second checkin of the guest (which makes total sense). Problem is that this information is not really useful because you see that effectively only with the third reservation (because when the guest checks in with the second reservation the classification is not added so it looks the first stay).I get that the current handling is the most practical from an technical standpoint and logically makes sense but operations wise this is not really valuable. With beforehand preparations or even on checkin at the front desk the classification is not visible on the second stay (because it doesn’t get added until checkin).Better would be instead a first-time classification that every profile has by default that gets removed on checkin (technically the system checks on every checkin if that classification is set and removes it).I know that there are some guest loyal

Hi to everyone!We just started using MEWS TERMINAL last week, and we’ve been experiencing an odd issue while settling pending invoices.When the payment fails, after being launched from the payment settling menu in the control panel, the transaction in mews says “elaborating”, and prevents us to do anything else with the unsettled invoice. the 3 dots menu goes blank and that’s it.How can we solve this issue? Apparently i haven’t found anything about it so ask for your help, fellas MEWSers! Thanks a lot in advance Cheers,Nicolò

Hello to All, We have set up the SPA bookable service per night.My questions is does it necessary needs to be per hour ( although the service itself IS per hour :) ) as long as the accounting category and revenue center related to are correct?Otherwise it has to be deleted and done it again, correct? Looking forward to your advices and experience.Many thanks.Best,Bojana

Hallo liebe Community,ich bin auf der Suche nach einem Buchhaltungsbericht, der mir für ein bestimmtes Produkt den Namen und das Datum sortiert nach Datum anzeigt. Momentan kann ich nur entweder nach Name sortieren, dann fehlt das Datum, oder nach Datum sortieren, dann fehlt aber der Name des dazugehörigen Gastes.Es geht darum, die monatliche Abrechnung der Kurverwaltung für die Kurtaxe mit unseren tatsächlichen Buchungen der Kurtaxe abzugleichen. Die Rechnung der Kurverwaltung ist nach Anreisedatum sortiert und eben mit dem Namen versehen, genau so einen Bericht suche ich in Mews.Ich hoffe, dass mir jemand weiterhelfen kann, denn es ist wirklich mühsam und zeitaufwendig, jeden Gast manuell in Mews zu suchen, die Rechnung zu öffnen und dann zu vergleichen, ob alles passt.Ich bin Dankbar für jeden Vorschlag.

How did you properly set up your MEWS SOPs 📑according to your brand standards additionally to the MEWS University 🎓and MEWS Help 🌐. How do you provide the SOPs to your employees in an efficient, easy-to-acces way? 📇

Hallo Zusammen,  Kann ich den Link zur MEWS Booking Engine mit UTM-Parametern so anpassen, dass das Reisedatum bereits vorausgefüllt ist?Gleiches gilt für Promo-Codes: Ist es möglich, den Link so zu erweitern, dass der Code automatisch angewendet wird? Danke im Voraus! LGLiv

Good morning, y'all!I have a little problem that I'm not sure how to solve. When people are making a reservation online and they want to stay in a room set up for 2 people, but with 3 persons (by adding an extra bed), I want the booking engine to automatically add the extra bed for every night of the booking. After that, I would also like this to be turned into a task for housekeeping. How can I handle this?Thank you in advance for your replies.Warm regardsPierrick RobynHotel Pavillon Du Zoute Knokke-Heist (Belgium)

Hi everybody!I would like to pick up a few issues that have been discussed every now and then and renew the discussion as I think it might be important for many properties that have a fair share of business guests, as those issues slow down the checkout for those guests unnecessarily Newly created company profiles take very long to show up for selection in the selection/search fields to associate a new bill owner or move items to a company owned profile. Sometimes it takes a few minutes (!!) while the guest is waiting to get the invoice/bill.  online self-checkout with company bills still not possible. When the guest pays why not offer to issue the bill to a company address during online checkout? Where are the problems to implement this ? Sending bills/invoices via email: the associated profile’s email should be automatically suggest as a potential recipient in addition to the bill owner’s email. Once you have managed to move the bill items to a