Discuss Mews Products

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz 

Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia? If yes, how did you set up your rates in Mews?

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue. 

Hello!What options exist for metasearch with the Mews booking engine? Are there any? I’m seeing Mirai, but that looks like it would be a new booking engine solution in general that supports metasearch. Our CRS is Siteminder, but this isn’t an option for a booking engine for us. 

Hey all, Im looking for a collegue hotel who's using the MEWS kiosk and Hotek Classic Locks.  IF possible in the (eastern part) of the Netherlands :) Looking forward to hear from you!  With kind regards! Erik 

Dear Mews community,do you know if we do have a tools to track repeating guests? I know it is visible in the timeline, but that is not enough for tracking in reporting.What is your approach, how do you track repeating guests prior the arrival? Manual report or some data from MEWS?Thank you,Dan

Dear reader, I am in the process of starting a cooperation with a new OTA. The reservations will reach Mews via our standard Channel Manager (Stardekk).Anything I need to do so that the reservation gets read into Mews correctly? (eg. should I like a ‘Travel Agency’ or something? Or will the reservation simply drop, mentioning the name of the new OTA?)Thanks ! :-)

Hallo!Kann mir jemand bei der Abrechnung eines AirBnB-Gastes helfen?Die Zahlung kommt ja dann über AirBnB und der Gast muss bei uns nichts bezahlen. Richte ich dann eine Steuerungsregel ein oder wie handhabt ihr das?Der von AirBnB ausgezahlte Betrag ist dann allerdings auch um die Kommission vermindert. Wie geht ihr damit um? Bei Expedia Collect wird der verminderte Betrag übertragen, bei AirBnB aber, soweit ich das gesehen habe, nicht.Dann habe ich außerdem noch das Problem, dass die Kreditkartendaten vom Gast mit übermittelt wurden und es bei uns bei der Rate so eingestellt ist, dass automatisch die Kreditkarte belastet wird. Somit hat der Gast jetzt doppelt bezahlt. Alles ein bißchen blöd gelaufen.Wer kann mir Tipps geben, damit das besser läuft? Danke im Voraus!Viele GrüßeHeike 

Hallo zusammen!Wir bei der VAYA Group befinden uns mitten in unserem Umstellungsprozess auf Mews. Wir haben jetzt unsere ersten 3 Hotels live, und es ist eine Frage aufgetaucht, bei der ihr uns vielleicht helfen könnt.Wir haben bei VAYA regelmäßig Busgruppen, bei denen wir gemäß dem Meldengesetz eine Gruppenmeldung machen können, bei der nur der Reiseleiter die Meldung unterschreiben muss.Die Daten unserer Mitreisenden (Name, Geburtsdatum) lassen wir im Voraus ausfüllen und sind bereits in Mews.Wie geht ihr mit solchen Busgruppen um und wie meldet ihr diese Gruppen bei Feratel oder Capcorn an?Laut Feratel sollten wir das über Mews machen, aber wie wir das am besten machen sollten, ist uns leider unklar.Vielen Dank im Voraus für eure Hilfe!Liebe Grüße,Judith

Has anyone had this error message that the automatic billing is removed when you change another rate in an existing reservation?I have set up automation for one company, but also selected all rates in the settings.Best regards,Jasmin

Hello everybody, I’m part of a new hotel that just opened.We had our first event and we have trouble with the billing. Our billing goes through another program than Mews and we don’t know how to close our bill in Mews. Does someone have the same and could help me? Thanks a lot, Ameline

Does anyone know if Mews is planning a feature where you get an error message or notification if the mail transfer was not successful? It is not possible to check every send status after a confirmation or invoice. Also, many mails from mews seem to end up in the spam folder. 

Phishing emails sent to guests – are others experiencing this?We are currently experiencing an issue where fraudulent emails are being sent to our guests. These emails contain their reservation number and urge them to enter their credit card details via a link.What’s particularly concerning is that the emails include both the correct email address and reservation number for upcoming stays.We use Mews as our only system where both guest email addresses and reservation numbers are stored – so we would like to know if others are experiencing similar issues or are aware of any potential security breach in Mews?

Hi Community,Has anyone else experienced issues with keycutting from Mews to Visionline for large rooms?Keys for rooms of 4 guests or smaller, works fine. Rooms of 6 or more guests, keys cannot be cut via Mews and must be cut directly in visionline. The mapping within Mews has been checked, the settings within visionline have been checked. Support from both companies cannot figure it out.  Hoping someone has already discovered the magic setting to get this working! 

What is absolutely missing in the Excel template is the column with language. You always have to go back to the profile to enter the language so that communication takes place in the guest's language. Please add this urgently!!!

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense? Currently:FD: Manually create Optional Reservation MEWS: Optional Reservation Email sent GUEST: clicks on email and then “Confirms” MEWS: Reservation Confirmed MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in” FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken GUEST: Checks in Online (hopefully!) and enters CC info FD: We can charge the reservationThat Step 6 winds up being very confusing and frustrating

Hallo,Gibt es vielleicht jemand anderes, der ebenfalls mit Secret Escapes arbeitet und Duetto als Revenue Management System nutzt? Wir sind auf der Suche nach einem Prozess, wie wir die Secret Escapes Raten am besten anlegen können, wobei die VCC auch automatisch belastet werden kann (Betrag ohne Kommission) und die Netto-Preise (ohne Kommission) sowohl in Duetto als auch in Mews ankommen, aber wir dem Gast dennoch eine Rechnung mit Brutto-Preisen (inklusive Kommission) ausstellen können, wenn er danach fragt. Die Kommission wird automatisch von Secret Escapes einbehalten, daher ist es keine offene Rechnung, aber sie muss von der Buchhaltung gegengebucht werden. Daher müssen die Kommissionen als separater Posten erfasst werden.Vielleicht gibt es hier bereits erfahrene Personen, die uns dabei unterstützen können? Oder wie handhabt ihr das?Danke und liebe Grüße, Judith

Hello, Just an idea: Would it be possible to have the ‘house use’ function with the possibility of assigning multiple rooms at once? Currently you have to do it one by one. 

Hallo zusammen,habt ihr Tipps, welches Feld man auf der Rechnung für die Kostenstelle nutzen kann?Direkt das Feld ‘Kostenstelle’ gibt es ja nicht.Vielleicht habt ihr schon Erfahrungen gemacht.Besten Dank und viele Grüße

Ist es möglich, beim Check-in am Kiosk die Zahlung direkt anzufordern, wenn die Übernachtung noch nicht bezahlt ist?Wir haben nicht von allen Gästen Kreditkartendaten (nicht alle haben eine und wir bekommen aufgrund dessen einige telefonische Buchungen, da Zimmer online bei uns nur mit Kreditkarte buchbar sind) und wer dann über den Kiosk eincheckt, wird nicht nach einer Zahlung gefragt. Ich hätte aber gern bei Check-in eine Zahlung für das Zimmer. Am Kiosk ist ein Zahlterminal vorhanden, eine Zahlung wäre also darüber möglich (dann auch mit ec-Karte). Kann ich irgendwo einstellen, dass die Zahlung verlangt wird? Im besten Fall nach Abfrage der persönlichen Daten, noch bevor die Frage nach der Anzahl der Schlüsselkarten kommt, die Frage, wie bezahlt werden soll.Falls das noch nicht geht, wäre es ein Verbesserungsvorschlag. 

Hey everybody,I'm back with a question regarding Mews online check-in.At the moment, when someone checks in via the portal, their reservation does not automatically get started on the day of arrival.Our third-party communication software now allows us to use the deep link for the Mews guest portal, so I’d like to switch to using the Mews guest portal instead.I need the possibility to automatically start all reservations where guests have checked in online at their check-in time. Since everything is prepaid at our properties, this wouldn’t be an issue.Is there a solution for this? That would be great!Cheers,Hendrik

Ciao tutti, I’m looking for some clarity on the best way to handle a case where we decide to comp a guest’s stay due to a complaint — both from an operational and fiscal point of view in Mews. Here’s the situation and what I’ve considered so far: Scenario: The guest has paid a deposit (1 night), and we want to offer the rest of the stay for free. At first, I thought I could simply go into the Pricing tab and set the remaining nights to €0, leaving the paid night untouched. Then I considered a possibly better approach: move the paid night(s) and deposit to a separate bill, and set the rest of the stay to €0 — this way we isolate the paid and comped items. This would also help if we want to refund the paid part — since it’s separated, we can issue a credit note or refund as needed. I also moved city tax to a separate bill, since it must be paid regardless (either by the guest or by the ho

For weeks mews brings up a popup every time i login that demands to change my 2FA security settings from app to e-mail-verification.Not only do we have special hardware and systems in place that uses the app verification i also think that e-mail-verification is less secure.Why want mews me to change that setting so aggressively to a less secure solution and is there an option to disable that? Its just so disrupting.  

Hi Community, We have recently switched to hardcoded city tax, exclusive from rates and have now found out that only city tax products will display on the Mews booking engine, not the hard coded city tax. A huge issue as we need to display the total price to guests before booking, not disclosing this price is extremely misleading. Has anyone found a workaround? We do not want to work with products and do not want to include City Tax in the rate. Thanks, Sam