Discuss Mews Products

Hi there, We’re in the process of starting with a new OTA. How do I make an incoming reservation immediately do the following? 1) create two bills: one for the guest (city tax + incidentals to be paid by guest); one for the OTA (prepays accommodation). How do I route specific items to specific bills?2) to have the bill for the OTA automatically associate with the OTA (so guest remains owner; OTA is associated profile)Thanks! 

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

A guests need a booking confirmation with all the guests names for Visa purpose.I have added all the names to the booking but when I send out the confirmation only the main booker name shows up. How can I sent out a booking confirmation with all the guests names on it? 

It would be a great development if there was the option of having saved filters for reports in the reporting area. Not in the export version, but that you can save reports with your own filters and create them as required. And not have to adjust the filter every time. Analytics is not an alternative for me here.

Bonjour, Je ne trouve plus le rapport Taxe de séjour dans la partie Finances Merci pour votre aide

Can anyone share the feedback about Mews restaurant POS?

I can't figure out if I can implement a restriction the way I want to. I wish to restrict a space type to a specific LOS based on lead time. For example: If it’s less than 10 days before arrival, a 3 day LOS requirement If it’s more than 10 days before arrival, a 4 day LOS requirementIs this possible? 

Hi thereLast week, the new passkeys feature was highlighted in the release notes.We are using the 2FA option for all teams who have access to their own personal mail address.A link is sent to the user via mail. It would be difficult for a hacker to have access to the mailbox of the user so quickly.Concerning the passkeys, we are wondering how waterproof the QR-code is?What are your thoughts on this?

Hi everyone! Does anyone know if it's possible to configure a video to play or appear after a guest completes their online check-in?We'd love to use it for a quick welcome message :)

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick 

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards, 

Hello  Wondering if anyone can help me do this. I need to create a reservation sales report for Summer season for a specific space- may 1 2025 to oct 31 2025I think I know how but on the interval option I cannot see the ability to do a range. I see current month, year, quarter etc. Any help , much appreciated. Thanks. 

Is there a way to restrict a rate in the Mews booking engine to mobile only? We want to offer Mobile path discounts on OTAs, but I cannot see a way to match this on the Mews Booking Engine. 

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

Hallo zusammen, wenn wir in Mews den Haken setzen bei ‘Stornierungskosten erheben’ werden die Stornokosten aber mit 7 % anstatt mit 0% Mwst. aufgebucht.Ist das etwas, was wir über die Einstellungen steuern können, oder ist das ein Mewsthema?Danke euch. viele Grüße, Jasmin

Hi everyone,  We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L  I thought I could be handy for more smaller hotels who have multiple employees sharing one pc.   You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime =

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz 

Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia? If yes, how did you set up your rates in Mews?

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue. 

Hello!What options exist for metasearch with the Mews booking engine? Are there any? I’m seeing Mirai, but that looks like it would be a new booking engine solution in general that supports metasearch. Our CRS is Siteminder, but this isn’t an option for a booking engine for us. 

Hey all, Im looking for a collegue hotel who's using the MEWS kiosk and Hotek Classic Locks.  IF possible in the (eastern part) of the Netherlands :) Looking forward to hear from you!  With kind regards! Erik 

Dear Mews community,do you know if we do have a tools to track repeating guests? I know it is visible in the timeline, but that is not enough for tracking in reporting.What is your approach, how do you track repeating guests prior the arrival? Manual report or some data from MEWS?Thank you,Dan

Dear reader, I am in the process of starting a cooperation with a new OTA. The reservations will reach Mews via our standard Channel Manager (Stardekk).Anything I need to do so that the reservation gets read into Mews correctly? (eg. should I like a ‘Travel Agency’ or something? Or will the reservation simply drop, mentioning the name of the new OTA?)Thanks ! :-)