Gast Klassifikationen

Hallo Alexandra, da kannst du (leider) lange suchen…. das geht nämlich nicht. Meines Wissens nach sind diese Eigenschaften von Mews vorgegeben und können nicht personalisiert werden. Wir hatten das auch schon angefragt, aber vergebens…. Viel Erfolg! Sandra

 Hallo Svenja,

wenn Du im Zusammenhang mit dem Thema im Gespräch bist, es wäre ganz nice, wenn die Classifications in der Zeitachse vorn beim Gastnamen stünden und nicht am Ende der Resa. Im Sommer haben wir Name und Icon nicht mehr auf einem Screen. :-P

Dafür könnte das Schloss nach hinten - wenn´s hilft.

Viele Grüße

Leif

Das ist eine gute Idee! 🙌🏻

Für uns (VAYA) wäre es auch super, wenn wir die Klassifikationen personalisieren könnten. Und hier sind wir auch ganz einverstanden: wenn die Classifications in der Zeitachse vorn beim Gastnamen stünden und nicht am Ende der Resa.

Hey, der Case hier ist als “gelöst” markiert. Aber es hat sich seit dem Post vor einem Jahr doch nichts geändert oder? :) 

Moin Saskia,

ne, geändert hat sich nix. Aber sobald man eine Antwort als “Beste” markiert, sind die Threads “Gelöst”. 

Sieht ja auch besser aus, wenn es nicht so viele offene Threads gibt ;-)

Viele Grüße
Leif

Hi zusammen, ich habe eure Anliegen in diesem Thread bereits intern weitergeleitet und melde mich, sobald ich Neuigkeiten habe. Danke für eure Geduld 🙂 

@jessica.becker  das wäre wirklich super, wenn man hier selbst etwas anlegen könnte oder die Liste zumindest um die gänigsten erweitert werden würde.

Hi everyone,

Thanks for keeping this thread alive, it's genuinely useful to see the specific classifications you're missing and how you're using them day-to-day in the timeline.

A few things worth sharing from the product side:

On the current classifications: These are hardcoded today because several of them drive system behavior beyond just a label (Blacklist, Cashlist, Paymaster all trigger specific logic). That's not going to change overnight, but we hear the demand for more flexibility here loud and clear.

On pets, baby beds, and similar needs: Svenja's original distinction was spot on. Things like "travels with pet" or "needs baby cot" are really room requirements, not guest classifications. The right home for those is space features and reservation preferences, so they flow into assignment logic, not just sit as a static tag. If you're not already using custom space features for these, it's worth exploring as a workaround today.

On downgrades, event VIPs, and "real" returning guests: This is where things get more interesting. We're actively working on improvements to how guest profile data can be used to drive automated actions and smarter segmentation. Rather than expanding a static list of labels, the direction is toward letting hotels define rules based on actual guest data, stay history, loyalty tier, booking context, so the system can react in real time. More to come on this in the coming months.

On timeline visibility (Leif's point): Noted. Classification icons appearing at the end of the reservation instead of near the guest name is a fair UX concern, especially on busy summer timelines. I've flagged this internally.

We'll share more as things take shape. In the meantime, keep the feedback coming, threads like this directly inform what we prioritize.

​@carlos.collado is the customization for classification already on the roadmap?

Hello ​@carlos.collado,

Regarding room requirements. I can't find anything like ‘travelling with a pet’ on our site. We can't influence the ‘preferred room amenities’ either, can we? I mean the selection I have in the guest profile. 
To work with this, I would need to be able to link the booking or profile with the room features. I haven't been able to find this option yet. 
Is this possible? 

Thanks, 
best wishes
Leif

We cheat a little bit by assigning a classification to the amenities, which in turn cannot be adjusted. For example, since we don't have any river views, but guests prefer to sleep facing the courtyard, the courtyard side is classified as having a river view, and anyone who insists on the courtyard side then has the river view as one of their preferred features. It's not ideal, but at least it works somehow. However, it would be really good if you could create personalized preferred amenities without a workaround.

Hi ​@Sonja,
I understand. We do that too, dogs are military. Finally it looks like a collar. ;-)

But it's not the case that by specifying the classification in the guest profile, you are forcing an automatic assignment when allocating rooms, right? And it would be a logical feature to establish a connection here between room specifications and the room reservation. 
To do this, hotels would need to be able to customise these things by themselves. And we need the connection between these to features.
Best regards,
Leif

yes, we have it and we expect to do something with this late 2027 or early 2027.

I think your practical workaround for now is:

• Mark pet‑friendly rooms with a Space feature (e.g. “Pet friendly”), and
• Capture “travelling with a pet” via a custom question / notes, then have staff filter by that space feature when assigning rooms.

Longer‑term, we do want proper guest‑stored space preferences that connect into the journey, but this isn’t on a confirmed roadmap yet.

Hi ​@carlos.collado ,

That's what we do, manuell work with potential for error. But the only way.
I just wanted to make sure we weren't overlooking anything. I understood your text to mean that there was a reservation preference for this. Since that's not the case... well.
We would prefer it if this point were to find it´s way on the roadmap. 

Best regards

Leif

I’ll make sure 

i’ll make sure we analyze this request and put it on the roadmap.