Community Library

I am trying to see if there are any existing ways to have MEWS flag or send a report for any reservations made where the name of the guest and the name of the card on file do not match. We like to make sure guests book with a card issued under their name.  Are there any existing features to assist with this? Or does anyone have any suggestions? 

Hallo zusammen,in Deutschland steht ja die MwSt. Änderung an.Gibt es hierzu von Mews ein ‘How to do Guide’ oder ähnliches?Desweiteren die Frage - wenn ich die Ratenregeln ändere, ändert es die Artikel in allen Buchungen oder nur in den neu erstellten? Genauso bei den Artikeln selbst - wenn ich den Betrag ändere, übernimmt es das für alle Buchungen oder nur neue?Vielleicht hat jemand von Euch schon einen Plan und könnte mir helfen. :)Dankeschön und viele Grüße 

Passport scanning is not possible. Has somebody else an idea, how we can solve this problem?

Hi all,Has anyone created a way to automate when a product for a late check-out is sold via the booking engine or online check-in, to have the departure time on the reservation automatically update?We are thinking maybe it could be possible with Zapier but its pretty difficult to set up new zaps 😅

Hi Mewsers,I was wondering anyone would answer the following question.We’re debating whether to start accepting different valuta’s in Mews with the Exchange Rate integration. However, we were wondering how the pay-out is done for those payments. Is this in the foreign currency or will this be in the local currency of our property, together with all payments in our local currency.Thanks in advance,Matthias

Hallo 🙋🏼eine Frage in die Runde nutz Ihr Umbuchungsgebühren ?Wenn ja, wie handhabt ihr das?Habt ihr die Gebühr als Produkt angelegt? 

Wie kann man eine bereits ausgestellte Debitor Rechnung stornieren?

Hi everyone! I am looking to improve my report system and analytics. However, I have noticed that all reservations made through my website or directly by the hotel or the reservations department do not have any source, while other channels have source like “booking”, “GDS”… Thanks!

Is it possible to split up a room rate e.g EUR 100,00 into seperate parts on an invoice/ move the parts to different invoices?  Thank you!

Hi, I’m new and in training and setting up my rates. By default it seems anybody can make a booking in the far future. I can put closed restrictions in a certain time window but if I go farther than that in the future then I can book something say in year 3050 no problem. It is kind of weird to me to have such dates open in my system. Are these far-future availabilities pushed to the OTAs and channel managers? Is the only way to protect oneself from such bookings to put a ridiculously high price on the tarif? seems like a hack to me and a malicious user could still make a phony booking... Is there anyway tarifs can be closed for all dates above a certain date ?Thanks

Good morning,  I’d like to email all our past guests.  Is there a way to export a list of all email addresses of previous guests?  Many thanks in anticipation. Lisa 

Hello We have just Migrate from Amadeus-Hotel Concepts to Mews and we are experiencing a weird bug Indeed while scanning the id to complete the guest profile (or by completing it manually), it appears that all guests borned before 1961 are considered by Mews as being born in the year twothousands...It means that if you are born in 1960, it captures 2060 as the year of birth and therefore you cannot save your guest profile as there is an error message poping up We are in a dd/mm/yy configuration ans have not try another one as we want to stick to it (more common in Europe) Did somebody already enounter that issue and find a solution? If so, I would be glad if you could help. And if the question as already been answered previously in another topic, please accept my apologies in advance ;-) Waiting for your reply  Best regards to all of you Mewsers   Stephane

Bravo à Mews!Chapeau! respect!Avec les tarifs que nous payons, ne pas vouloir sortir un euro pour faire un service client à peu près convenable en demandant à ses propres clients de le faire eux même gratuitement, c’est du grand art!!Point positif: pour une fois, Mews ne nous fait pas payer pour ça. 

is kit possible if you made a mistake with maetro paying to refund this with mews?

We created a package with 2 different half board.On the first night, I need to post products from our first restaurant (Evening Meal - food + beverages at RestoX). On the second night, I need to post another product from our other restaurant (Evening Meal - food & beverage at RestoY).In the product configuration, you do not have this kind of choice.The product is “Per Person”. But one is before the first night and the other one is before the second night. The only options are Reservation Start / Reservation End. Neither is correct.  => how to post the correct products with correct prices on the correct nights?  

We need your input to revolutionise how we manage guest profiles in Mews to supercharge your business. 🔍 About us:We are the Multi-property team. Our team is on a mission on understanding all the operations you need to perform cross-property related to your guests. We believe that centralising guest profiles within Mews can bring significant improvements to your guest services. 🤝 How you can contribute:Schedule a chat with us: Drop a reply to this post, and we'll coordinate a time that suits your schedule for a personalized one-on-one interview. This way, you can share all the current needs you're experiencing with us. Share Your Expertise: Don’t have time to have a chat? Simply drop in this post your feedback, ideas and wishes so we can collect them.Let's work together to revolutionise how hotels manage guest profiles and create memorable

Does anyone know of software or somewhere in MEWS B.I. that can show you how many date searches queries were denied due to no-avail?Essentially, we would like to crunch some numbers to understand if we are in fact giving too much to OTA’s, and can actually reserve more rooms for ourselves for specific dates or periods.

Hi,We have create packages room + breakfast, in the setup we have choose bill as package. If guest stay more than one night it’s show in one line stay 10/10 - 19/10 and the total price. We need to show to guest the price of the package per night, is it possible? and if yes how to do it?Thank you.

Hi, we will be closed midweek throughout the winter.  The only way to show this on the calendar seems to be as a restriction or by adding house use for each room/date.  This is very onerous, but also means that clean rooms are automatically marked as dirty when it goes into that period of time.  Is there a way to easily set a repeated block on weekdays please?