Community Library

Hi community!I am trying to get the total number of sold breakfast products for the past year.How would you search for this information? 

Hi all,How do you manage the tracking of your rollaway beds / baby cots at your location?We would like to find a way to associate the product with a reservation. To be noted, we only have a few of those on site and don’t always charge for their placement. Furthermore, the product report does not show which reservations have the product charged anyways.How do you keep track with how many beds are already confirmed or placed into the rooms with Mews? At this time we are using an excel sheet. Creating the bookable service seem to confusing and not mistake-proof..Thanks for your tips on that!

Hey at all We do have a challenge with the 2-way connection between Expedia - Siteminder - Mews The prices we sent out from MEWS comes 1:1 to Siteminder. From Siteminder to Expedia we charge + € 5 and + 5%  All the time when we receive a Expedia Booking in MEWS we need to change the price manually.Any Ideas, why the prices are incorrect?With booking.com we do not have this problems and they do have the same set up. Looking forward to your help

Hi,I’d like your advice on the following dilemma.We have 2 apartments, which we offer as apartments for 2 people. Each apartment has two extra bedrooms, which we open up for 3+ or 5+ guests (using extra beds function). As apartment 2 has larger extra bedrooms than the apartment 1, we would like to use different prices per extra bed (€55 per extra bed in apartment 1 and €75 per extra bed in apartment 2).As far as I can see, it is not possible to specify extra bed price per room type (or override the extra bed price per room type).Has anybody else had this issue, and if so how did you solve it?I’m thinking along the following lines:I suppose I could add a new tariff group for each apartment with it’s own tariff (based on the standard tariff), and set the extra bed price in each tariff. But that I suppose would require restrictions (to make each apartment only available to it’s dedicated tariff).As these apartments wi

Hi My accountant is asking for a report that details each reservation and their payments.Is there a way to extract this information? Looking at the various reports I can get all the reservations and their totals.And all the payments and their bills per person (the MEWS way) Anyone have an idea how to get the payments per reservation? Thanks!!

Hey!Anyone else that has experienced that (especially) front desk staff are not signing in on their own accounts, and rather just use the account already logged on?I feel like an automatic sign-out after being inactive for 10-15 minutes might help (if autofill-in can be disabled). This would also be beneficial for security reasons.How have you approached this?

Can I embed an image map into a Before Start email?

Hi Community, Don't forget to check our Queues regularly under The Main menu  > Queues >You may check on specific inventory updates, device errors, emails sent and many more.This great functionality is available for admin users and can answer many of your doubts.Enjoy 😊

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale.  The House Account is now very slow to load, due to a large amount of closed bills & payments.  We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly.  If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it. 

Hola a todos como estan?Alguien con MEWS intalado en Mexico para ponernos en contacto?Saludos

Alright, who is a champion on the Mail Templates?Essentially, I assume (and we all know how good that is) that if I see a mail template, in the list, it is being sent out. There is no way to draft as I do not see a on/off switch, is that the case?As well, I see something on the list, buuuuuut I know it isn't being sent out. What’s the deal with that?Finally, can we create new ones or only work with the list that is there?Luv,Dan

I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.I posted this as an idea in the Mews feedback forum. If you like, feel free to vote. :) https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/46136098-autofill-for-mews-booking-engine

Have you ever wondered what commissions you have paid per payment?When exporting the payment report, you will find each payment with the respective commissions and fees. Do you want to learn more? Find more in this article.Export from Payment Report 

We are currently struggling in many countries with the fact that it is becoming increasingly difficult to find suitable personnel. We have been dealing with this issue for some time now, which is why we also rely on MEWS. Our focus is on the following points:- Modern tools make the workplace more attractive. This gives us a competitive advantage also for younger generations.- Thanks to interfaces and a high user experience, we can reduce our routine work such as entering reservations, creating accounting reports, marketing, etc. by up to 60%.- We increasingly deploy staff in different departments at the same time and follow a holocratic approach.What is your experience with the staff shortage? And what measures are you taking in hoteltech to counteract it? Do you have best practices around MEWS?

Hi everyone, i was wondering how you set up your rate management.We load the rate for double occupany and insert in adjusments -15 for a negative occupancy. Because of that we are not able to work with child prices. Has anyone else this problem? We are now thinking about to change the rate managment to single occupany. But is it then possible to book for 3 persons? Thank you!Nina

So, who has a chabot on the website? Which one? Does it convert? Does it answer all channels and if not, which ones?Pls, go one, tell us more. Dan

Hi guys, I would like to have your feedback on the following scenario: The property has a third-party supplier who rents out the kitchen.They sell meals to guests and locals.The hotel has a bar which is handled by the property. When guests take a meal from a supplier, they charge this in Mews on a room.At the end of the month, they pay the taken amounts back to the supplier.The same with Lightspeed, they book the meal in LS and take the payment on behalf of the supplier. This means they book revenue that is not actually theirs and payout 100%.They don’t wish to have separate terminals as the guest would need to pay for the food to the supplier and for the drinks to the hotel. IMHO this is a standard to have outsourced facilities and manage the accounting accordingly and the accountant should be able to deal with that easily, but as per them it is not the way they wish to handle that...any feedback wou

I have an overbooking in my hotels, not sure what caused it. What do I do?

In Mews we like making our clients´ lives easier. One of the ways how we achieve that is our MewsPayments solution that allows you to automate your payments. Because we also know it is crucial for every business to have a clear and easily accessible view on the financial performance, we created MewsPayments Balance report. The MewsPayments Balance report gives you an overview of your finances and transactions as payouts, commissions, platform fees, top-ups, commission adjustments in one place. You can easily open every payout and see all the transactions and fees related to this payout. The exported report is a data rich document that eases your reconciliation process in comparison with before where you had to compare two different reports.You can learn more about MewsPayments Balance report in

The day starts and you need to prepare all the necessary reports to plan your day or see how your business is doing? With Mews you don’t have to waste your time downloading reports, you can save time by automating your report exports.Mews offers you a very simple and effective way of scheduling your reports‘ exports. Simply add targets in your settings, whether they are email, FTP or webbook targets, set up the report filter you wish to use and click on Export > Create export schedule. You can also decide the frequency and format of your report and whether you want to be notified when your report is ready.You can find the full guide to how to automate reports in our article Scheduling report exports.