Community Library

When someone looks for a hotel on Google and sees the different prices, there is often many different options that can be considered “sketchy” (Bluepillow for example). I’m curious to see what your experiences are from these “OTA’s” that you may not have connected or agreed to but show up anyways. Do you know how they get their prices? How do you get them turned off? Will Google help with this or do you need to reach out to each OTA individually?

Hi guys,In order to increase adoption of the online check-in by the guests (we don’t actually have staff on-site, so they must, at some point) we are looking for a way to communicate the online check-in link through SMS messaging. Either through an integration, or through a self-build API interface, or any other way that’s possible.Anyone have an idea on how to do this?We’ve been looking for ways to automize the check-in process, and Mews recently did a wundeful update allowing the main booked to add details for companions. Now we need to increase guest adoption for this. And many don’t bother to read their emails.There’s a few messaging systems that integrate with Mews, and offer their own check-in solutions. But none seem to get it fully working for an Austrian property that needs to collect information on all guests and their companions.Anyone have any helpful ideas on this? Will be much appreciated!

We are looking for a handy payment provider for a voucher booking feature.As far as I understand MEWS payments doesn’t allow the use of its payment function for other processes e.g. a voucher booking tool. So what is the best solution to this problem. Do you have any suggestions. Obviously a separate stripe/adyen account would be an option and would prob. add additional payment options, but maybe anyone has a recommendation we could have a look into. Thanks for any suggestions...

A question on Space configuration.If the vast majority of your rooms are configured with a “normal bed count” of 2, how do you go about allowing a child or an infant to be booked and stay in parents bed.This is challenging when you operate with child rates, and want to have the applicable rate added. I have the following set-up for extra persons.Infant (0-2 years - Free of charge)Child (3 - 12 years - charge applies)Teen (13 - 17 years - charge applies)Adult (18 years and over - charge applies)If I increase the normal bed count, then 3 adults can book a space which can sleep 2. There is no possibility of adding an extra bed.All tips are appreciated.

Hey community,  We are trying to better track conversion on our website. We are currently use Google analytics GA 4 and i did the setup with this doc: https://mews-systems.gitbook.io/booking-engine-guide/booking-engine-widget/integrations/google-tag-manager but it does not really work.  Did anyone connect Tag with Mews booking engine and GA4 succesfully? Would super nice to understand what i need to do differently.  Best Hendrik

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:

Hey,We operate capsule hotels, and our operations are mostly automated to allow the host more space to be there for the guest.The biggest issue we are facing at the moment is with online check-in. We use a solution from Goki that actually starts the reservation after completing the online check-in. However, as this solution is not as well-integrated as the one from Mews, we are experiencing difficulties in obtaining data from companions and also with early check-ins.Is the feature planned that the online check-in also starts the reservation on the day of arrival when the room is inspected?This would provide great value for all properties that use pin codes for doors, as the trigger to generate a personal pin code is the status change of the reservation from confirmed to started.Question: Is this planned, or is there a way to make this work? Best regardsHendrik

Hello everyone, I'm having issues with Mews and my connections to my Channel Managers, specifically Hotel Spider and Synxis.When we derive rates from Mews, starting from a base rate like Flexi and moving to a promotional rate where we apply a percentage discount of -10, -5, etc., Mews cannot round, which creates rates with decimals such as 0.1, 0.2, 0.3... which don't exist in Swiss currency, where rounding typically occurs in increments of 5. When we send these rates to the channels, they can round them. However, if we apply a rate where the client's card must be charged by Mews, when it comes back to Mews, the system doesn't charge the rate the client reserved but instead incorrect rates. This sometimes leads us to having to refund the client for a few cents. Does anyone have any ideas on how to work around this issue?

Today 25/03 , B21-07, checked in 23/03, accounting already 3 nights. Should be 2 nights on 25/03, i would understand if it would account days, then is more clear, check in 23/03 is 1 day, 24/03 – 2 day, and 25/03 – is 3 day.We are cleaning stayover rooms after 3 days. But if person arrived on 23/03, and today we have 25/03, and in the system showing 3 nights, when actually is 2 day,  the housekeeping company cleaning room when in shows in Mews 3/3,  but suppose to be 2/3. Thats a lot money for us. Thats why its important that would be correct. 

Hello im new here and only just gone on mews. We have set up automated payments which is working well except where card is declined. Is there a way to automate sending a payment link with predetermined text as I. have 2 card declined already today and 1 yesterday. Also is there a rule to stop mews sending payment link for airbnb and agoda bookings. Can I automate agoda virtual cards after they stay

Hello We are a 10 bed Hostel with 46 beds looking for  an affordable housekeeping software to join our tech stack of Mews Siteminder and Canary. Hotelkit , Flexkeeper and optii are just too expensive . Maitre has come back at an affordable price just looking for something to compare it with.  James

Hello everyone, how do you split amounts with Mews? For instance, when you receive a payment and need to allocate it to different bills. Also, how do you handle check-out if you have multiple guests in the same room who want to split the bill among themselves? Personally, I find it a bit cumbersome to have to use a calculator and recreate invoices via Excel after the guests have checked out.

Hi All, As I’m looking into the booking engine configuration, I noticed the price comparison with competitors. Enabling it will be shown on the booking engine but the content is not sufficiently updatable where we might want to show different rates from different competitors. Even some of the text display content are not editable such as “Book online, get more” which I might want to update/change.For example if I put 3 competitors I can’t seem to put a price for each competitors, since the configuration field “Competitor price relative adjustment” is applied to all displayed competitors.Does it seem to you that this feature, although very useful and informative, can use more advanced configuration and tweaking to cater for a more personalized experience and data display for each Hotel Owner? 

Hi Mews community,Advice please, How are you monitoring reservations where guests are potentially already blacklisted? It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged? We also work with kiosks so checking on arrival is not possible. Thanks for any options, 

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

Hi all, I’ve got a problem with automatic mails sent by Mews for Expedia customers.They are all blocked by Expedia with this reason :The file you attached to your message on Wed, 7 Feb 2024 13:17:12 GMT has the same name as a file that was already uploaded. To send your message, first change the name of the attachment then try sending it again. After investigations, it seems that the file in question is the qrcode attached, named qrcode.png Expedia recommends that we use a unique file name per email, like qrcode_uniqueUuid.png to pass the test. Here is their message :Remove the attachment / put the QR code in the body of the email if possible. Add some unique identifier in the file name so it passes this validation

We have 4 Massage Rooms in our Spa. We are thinking of adding them as a bookable/ hourly service in mews. Is anyone doing that already and can help with experiences? The main Problems we see yet are thatwe can only book full hours in the reservaition interface we have added 1 rate for each masseur, but we cannot restrict the rates with availabilities, so 1 masseur could get booked multiple times

Hallo zusammen,ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank.Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht.Ich bin noch nicht hinter die Logik der Sortierung gestiegen.Habt ihr einen Tipp?Danke für euer Schwarmwissen.​​​​​​

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

Has anyone a workaround or been able to edit the local data collection regulations setup in MEWS when they’re incorrectly mandating for information from guests that isn’t legislation.Our profile completion rate is low due to guests not completing the Date of Birth section and the photo ID requirement, neither of which are legislation in this country.

Hello everyone! My name is Mae. I work for a ranch in Texas. As a newbie to Mews system, I have a few questions. I hope y'all can help me. Thank you so much! 1) How to connect our website for direct booking2) We are not really considered a hotel so how can we make each casita/cabin its own space vs looking like a hotel?3). Have you tried connecting your own stripe to Mews?4). Can you recommend the best Channel Manager so we can connect our Airbnb/Vrbo? Thank you so much for all your help!Mae

I've raised this issue a while ago with the premium support, they agreed it was a bug, but told me to 'raise awereness' on the forum to get it fixed. Instead of just fixing it. So here goes:What is going wrong:I set up a rule for Service A to send all prepaid reservations + products for travel agency A to a paymaster. This works fine.   Then I set up bookable service B to send all prepaid reservations + products for the same  travel agency A to the same paymaster.   Then the second rule works fine, but the first rule suddently "forgets" to send the products, and only sends nights.   And when you go and fix rule number 1, then rule number 2 starts forgetting to send the products.End result: We are stuck with hundreds of tourist tax, breakfast and cleaning fee items on the guests bill, and not on the paymasters. Can somebody tell a developer? Or tell me if I might be doing something wrong here?

Hi, is there a way to hide rates for online check-in? Particularly for OTA bookings where the OTA collects the payment, or for wholesale rates where the Agent marked up the rate?