Community Library

Hello dear community,For some time now we have had the problem that offers, booking confirmations etc. can no longer be sent via Mews if the recipient's e-mail has its own domain, for example a company e-mail address. We then receive the error “550 5.7.1 Recipients have complained about included content (B-URL)”. We now also have templates without a link in the email where the error is still displayed. Does anyone else have this and have an idea what we can do?Thank you very much.

Hi 😊How do we open a new shift without doing this:Click +Transaction received. Choose the Currency of the cash you're putting into the cashier for the shift. Under Value received, enter the amount of money you're putting into the cashier for the starting balance.We already have a starting balance, is that wrong ?  If it is wrong, how do i remove it again ?Thank you 😀

Dear Mews Community,I have a problem with our tax advisor regarding the taxation date of our customer company invoices.This is because the customer invoice that we send to the company for remittance has a different tax date than the invoice that is generated by the payment of this customer invoice.Our tax advisor considers it essential that the taxation date must not change, but must be the same.What experiences have you had with your tax advisors, or what is vin Mews' opinion on this?Kind regardsMicha    

Is the someone who wants to integrate tomas (popular destination management system in Germany, Switzerland and Austria) to MEWS? Are there ways to send and recieve data through omniboost, zapier or something like that? Or are y’all working with channel manager connections?

Is anyone utilising a provider who can provide dashboard reporting that is easily accessible on mobile.We’re looking at Power BI however it appears we’ve a significant amount of work ahead to create a fairly simple solution using the API connecting to MEWS/Bizzon.ThanksD

Hello, I was wondering if anyone had any advice on the below :)  Is there a way to prevent products being added to a bill, for example if the customer declines a preauthorization on their card as we would not want any extra products posted on their bill.it wouldn’t necessarily be posting products onto Mews (when on Mews) it might be another department posting from the EPOS system into Mews i.e. from the Restaurant, the guest wants to charge their bill to their reservation instead of paying directly at the Restaurant.At former properties (using a different system), when we have tried to charge to the PMS from EPOS, we would be notified if the guest had credit. If there was a ‘stop charge’ on their reservation, this would mean that the guest didn’t have credit and we wouldn’t be able to charge to the reservation. Thank you!

Over the weekend, we experienced an overbooking of additional beds. Despite using Mews for 3 years, they still haven't developed inventory management for additional beds for children, which should be a basic feature of a PMS. It should automatically close categories when all additional beds are booked. Does anyone have any ideas or solutions to offer, besides telling me to go vote?

Hi,  We are offering a deal for a limited time, the deal is each person that books 6 nights get 1 night free. I am trying to figure out how to make this possible in MEWS. Someone books 6 nights and then they receive a voucher for 1 night free. Otherwise you’re going to get people that book 3 nights that can also get 1 night free. Can someone help me with this?  I am stuck...

Bonjour, Est-ce possible de désactiver l’assignation automatique des chambres ?Nous voulons les assigner nous même le jour du check-in.Merci

Moin in die Runde, bisher nutzen wir MEWS nur als PMS und die Buchungsmaschine noch von HNS würde gerne aber alles über MEWS laufen lassen. Wer hat hier Erfahrungen wie es mit Buchungslücken aussieht. wenn man einen MLOS eingestellt hat z.B. von 5 Nächten aber eine Lücke von 3 Nächten hat ist diese ja dann nicht buchbar. oder Gibt es hierfür eine Einstellung, hat da Jemand Erfahrung? Bei HNS gibt es einen AMO der den MLOS dann automatisch aufhebt und überschreibt. Beste Grüße Simon 

Is anyone here from Mexico? I'd love to share our experiences.

I'm looking around for the best solution for the ID scanner. According to the statement for our setup manager, all data relevant for the country should be transferred with the Mews scanner. Now I have made some tests and e.g. no address is transferred for the German ID.Are there any recommendations for external scanners?Thanks for your input.

Hallo liebe Community, Gibt es mittlerweile die Möglichkeit, automatische Deposits/ automatische settlement rules mit verschiedenen Mehrwertsteuersätzen anzulegen?Also einmal für Logis und einmal für Produkte beispielsweise?Bei uns wird gerade automatisch nur ein Deposit für die gesamte Buchung inkl. aller Produkte erstellt, alles mit demselben Steuersatz. Das ist ja steuerrechtlich nicht korrekt. Haben wir da eine Einstellung nicht gefunden? Liebe Grüße 

Hello Mews Community,At our hotel it's required that each room has a unique and distinct accounting account from other rooms. Upon reviewing MEWS, I noticed that it assigns accounting categories based on space categories. However, what we need is for each space to have its own accounting category rather than being grouped by category.Have any of you encountered a similar issue before? If so, how did you resolve it? Any insights or suggestions would be greatly appreciated.Thank you in advance for your assistance.Best regards,

Hi community!  I’m not sure if this feature exists, but I’m looking to set up a delivery only rate plan for direct connect channels in MEWS. I haven’t had many issues, but when there’s a mapping issue or promotion that MEWS does not recognize on direct connect channels, reservations have come in really strange due to product rules.I have something similar created for my channel manager, the rate plan is called FIX ME and is a catch all for any reservations with room or rate code errors. This allows me and my front desk team to immediately recognize there’s something amiss with the reservation and attend to it. Anyone know how to set this up or if the feature exists?Looking forward to your advice! 

Hello,I am a new to Mews and am currently at the beginning stages of opening our property.I was wondering if anyone would be able to share any advice / guidance on creating a Front Office Checklist. Any tips or best practices would be greatly appreciated.Thank youYasmin

Hi, I am new to Mews and I am looking for a way to automatically create a task when a product is added to a reservation, so the housekeeping team can see the task in their app (let’s say we add breakfast to the room and the team should see that they need to bring the breakfast to the room). I was told to use Zapier but it seems there is no option to trigger an action when adding a product? Any ideas or experiences what would work best? Thank you for any input :)

Dear Mews community, has somebody from the Mews hotel community some experience with connecting Mewsto DATEV (through Omniboost)? It would be very helpfull to get some insights from you. Thanks a lot in advance and have a nice day!

Hi everybody! I’m experience a new issue in which when I import groups with the import excel file each room is in its own separate bill instead of grouped with with the other rooms in the group.This is happening even though I added a group code/group name to have all rooms appear as own group reservation.At first I thought it had something to do with the routing rules but it happens without the routing rule, too. Anybody had any similar issues?

I’m trying to extend a guest that was supposed to check out two days ago.  When I change the departure date to a future date, I keep getting the error message "Cannot add or modify consumed items".  What does that mean and how can I extend the guest?