Accounting

Hi everyone 🖐️, For the moment our invoice look like this  : I’d like to know how I can get a detailled invoice ‘cause sometimes the guests need a detailled invoice and sometimes not. How can I proceed to do that ? Thanks for the answer Antoine Dieudonné.

Ich musste zwei Anzahlungen für eine Anzahlung korrigieren, da sie falsch abgerechnet wurde und habe die Rechnung storniert dabei entstand eine Rückerstattung, die allerdings nicht rückerstattet werden soll und habe das auch storniert. neu gebucht um es richtig zu fakturieren, allerdings habe ich jetzt zu viele Sachen und finde mich nicht mehr zurecht. 

HiI am a Product Manager within the Finance team, I met with a customer yesterday who suggested that they would like to start adding a service charge to all Bills in Mews, similar to the way that a service charge is added to a bill in a restaurant. Their idea was to add the service charge as a % of the total bill value or as a % of the accommodation items to avoid F&B items being charged multiple service charge. They discussed that they would need to inform the customers of the charge in advance of the stay and they would likely do this via the confirmation email. They commented that are a lot of properties are doing this now.The property is unsure how their guests might react to the charge and we were keen to start a conversation about this subject:does anyone have any experience of adding a similar charge and has it been successful? are their other properties interested or considering adding a similar charge? 

Hi, Our account department is asking questions:When the invoice is created in Mews - it is posted to two accounts. Sales and ? Trying to find the account that is used when an invoice is established in Mews.Can you help me ?

So many of our fully paid bills are stuck in “Unpaid items / deposits” bills.It’s causes so many problems with delays on checkout, people not noticing the error and thinking they checked the person out when they didn’t. We have to go back and close so many bills after they have been checked out also.  Does anyone know if there is a simple solution to this, have we got something set up wrong?  Thanks! 

Hey Community!  Is anyone here that managed to have the bills automatically closed? For us this is still a manually taks we dont really need and takes time and effort. As a Hotels have already all the reservations prepaid and also F&B we dont charge on the profiles. Would be super nice if there is a feature that allows us to close the bill at a certain time bedore check-out.  If anyone here knows how to do that I would be super happy about some advice! Cheeeers 🙌🏻Hendrik

Hi, How do you do to send your invoice when you are not allowed to show the OTA commission ? For exemple AGODA / HOTELBEDS: For which we receive a debit card but only for the net amount. (Reservation amount - commission)While I am supposed to send an invoice for the total amount closed.How do you proceed?

How we could filter by amount in accounting balance?

How can I download all PDF invoices at the end of the month?I understand there is the possibility to use an API request. But common, is there no easy way?Every simple invoice tool has this feature…. 

Hallo Zusammen, wir stehen aktuell vor der Herausforderung eine Art “Stammdaten Historie” für das Steuerbüro zu finden.Durch die MwSt- Änderungen im F&B ( 2022 und 2023 7% Food/ ab 2024 wieder 19%) haben wir ja die jeweilige Buchhaltungskategorie in Mews ändern müssen (Datev!) Nun möchten wir für 2022 und 2023 Umsatzberichte ziehen und prüfen, welche Buchhaltungskategorie hinterlegt ist, da stehen aber die aktuellste Konten drin. BSP: in 2023 war Food 7% auf 430022in 2024 ist Food 19% auf 440022Ziehe ich mir einen Buchhaltungsbericht für 2023 stehen die Konten von 2024 drin.Wir haben also für eine eventuelle Betriebsprüfung keinen tatsächlichen Nachweis, dass in 2023 alle Umsätze auch mit den richtigen Steuern auf die korrekten Konten gebucht wurde.Unser STB fordert das jetzt aber an - und nun brauche ich Eure Hilfe bitte. Wie regelt Ihr das? LG von der Ostsee

Hallo alle zusammen! Wir haben in unserem Hotel gerade auf Mews umgestellt. Wir sind sehr zufrieden, aber es gibt noch einige Unklarheiten mit unseren Meldezetteln. Laut der TVB hier in Achenkirch muss die Meldezettelnummer auf dem unterschriebenen Meldezettel angegeben sein, und wir müssen diese Meldezettel 7 Jahre lang aufbewahren. Wie gehen andere Hotels in Österreich damit um? Denn diese Meldezettelnummer aus Feratel wird nicht in Mews übertragen. Die Lösung, die der TVB derzeit vorschlägt, ist, alle Meldezettel aus Mews auszudrucken und die Nummer von Hand darauf zu schreiben, aber wir möchten gerade weg vom Drucken und manuellen Schritten. Hat ein anderer österreichischer Mews-Nutzer damit Erfahrung?Vielen lieben Dank!Liebe Grüße, Judith    4o

Hi, Today our bills and invoices looks like this :Is it possible to get a line for each night with the rate pr. night ? 

Hi Community!I am a Product Manager in the Finance team and I am looking for some feedback on how you use, or would like to use accounting categories for city tax rebates and cancellations.When rebating or cancelling a city tax would you want this to be posted to the same accounting category that the city tax was originally posted to? Or is there a reason why you might want this to be posted to a different accounting category? If so, why?Looking forward to your feedback and thanks in advance!

Hello everyone. The accounting department would like to have access to or view invoices in Mews. Unfortunately, I cannot select this as a permission in the user management. Which permission do I need to select or which role do I need to assign so that the accounting department can view invoices?

Good morning, Since yesterday I have noticed something new (?) when making a reservation. A ‘lightning’ sign appears under the quotation total, mentioning ‘Billing automation applied’.Is this a new feature or something which impacts existing processes?No changes to Mews were made by me prior to this appearing.   

Hi 😊How do we open a new shift without doing this:Click +Transaction received. Choose the Currency of the cash you're putting into the cashier for the shift. Under Value received, enter the amount of money you're putting into the cashier for the starting balance.We already have a starting balance, is that wrong ?  If it is wrong, how do i remove it again ?Thank you 😀

Dear Mews Community,I have a problem with our tax advisor regarding the taxation date of our customer company invoices.This is because the customer invoice that we send to the company for remittance has a different tax date than the invoice that is generated by the payment of this customer invoice.Our tax advisor considers it essential that the taxation date must not change, but must be the same.What experiences have you had with your tax advisors, or what is vin Mews' opinion on this?Kind regardsMicha    

Hello, I was wondering if anyone had any advice on the below :)  Is there a way to prevent products being added to a bill, for example if the customer declines a preauthorization on their card as we would not want any extra products posted on their bill.it wouldn’t necessarily be posting products onto Mews (when on Mews) it might be another department posting from the EPOS system into Mews i.e. from the Restaurant, the guest wants to charge their bill to their reservation instead of paying directly at the Restaurant.At former properties (using a different system), when we have tried to charge to the PMS from EPOS, we would be notified if the guest had credit. If there was a ‘stop charge’ on their reservation, this would mean that the guest didn’t have credit and we wouldn’t be able to charge to the reservation. Thank you!

Hallo liebe Community, Gibt es mittlerweile die Möglichkeit, automatische Deposits/ automatische settlement rules mit verschiedenen Mehrwertsteuersätzen anzulegen?Also einmal für Logis und einmal für Produkte beispielsweise?Bei uns wird gerade automatisch nur ein Deposit für die gesamte Buchung inkl. aller Produkte erstellt, alles mit demselben Steuersatz. Das ist ja steuerrechtlich nicht korrekt. Haben wir da eine Einstellung nicht gefunden? Liebe Grüße 

Hello Mews Community,At our hotel it's required that each room has a unique and distinct accounting account from other rooms. Upon reviewing MEWS, I noticed that it assigns accounting categories based on space categories. However, what we need is for each space to have its own accounting category rather than being grouped by category.Have any of you encountered a similar issue before? If so, how did you resolve it? Any insights or suggestions would be greatly appreciated.Thank you in advance for your assistance.Best regards,

Hi everybody! I’m experience a new issue in which when I import groups with the import excel file each room is in its own separate bill instead of grouped with with the other rooms in the group.This is happening even though I added a group code/group name to have all rooms appear as own group reservation.At first I thought it had something to do with the routing rules but it happens without the routing rule, too. Anybody had any similar issues?