Beta program: Routing products based on guest profiles, groups, or individual reservations

Hey Daniel,

Looks like a great improvement! Looking forward to trying this one out - filled in the form already.

Whats the plans for keeping the billing automations page tidy? As otherwise you will end up with hundreds and hundreds of automation and if you’re ever looking through, it would be hard to track/identify the one you’re looking for.

Thanks!

Thank you, it will help a lot if we could automate from within the group (makes it much easier) and also after it was booked!

for example:

We have a lot of meetings/groups which were booked a year in advance and we get the message two weeks prior to the function, that overnight stay will be paid by the company but everybody is responsible for their own parking. => perfect! 🙏 

Hi Daniel! 

What an awesome update! 🚀 Being able to manage billing at the reservation level is such a game changer. Right now we barely use billing automation at all, simply because there are so many exceptions at reservation level.

The thing is: in our hotels, nobody has admin rights. And honestly, I don’t think creating a billing automation should require admin rights 🤷‍♂️—it feels like part of the daily job of a reservations manager/employee.

That’s why I’m a bit hesitant to join the beta: it would mean I have to create the automations, even though I’m not involved in daily operations (and I am not adjusting billing at the reservation level myself 😅).

On the other hand, I’d really love to try this great new feature and help out with the beta. So my main question is: when is the official rollout planned? That way I can decide whether it’s worth waiting.

👉 And to other community members: if you’re facing the same issue with rights for creating billing automation, give this comment a like 👍.

Hey ​@JoshuaE, thanks for the feedback! We’ll start enabling the beta very soon - we found a small thing to solve and we want the best experience for everyone.

We also implemented on the billing automation page these filters that should make it easier to find the billing automation you need. 

Will this help you find what you need? :) 

Hey ​@Sanne :)) 

Yeah, we know that this shouldn’t require the Admin rights to create billing automation so once one of our teams implement a new permission framework, we’ll rework it. Does it mean that you want to choose which roles should have the access or should all roles have the access to create billing automation? Maybe here it depends on what conditions they can set - guest profiles, groups, reservations, companies, travel agencies, rates. So I’m wondering what’s the ideal scenario from your perspective :) 

The rollout is planned in October with the new conditions and creating them from availability blocks and reservation module. The permissions will come probably in November but I can’t guarantee that. It’s hard to tell how long it will take us to implement it. 

Thanks for the engagement with the community, I love it! 

Hi ​@daniel.do! 

So cool that you guys are already working on adjusting the permissions for billing automation 🙌. With so many different types of properties using Mews, I really think billing automation should be its own little checkbox in user permissions.

Why? Because it could be a finance person taking care of invoicing, a front office employee in a small hotel also handling reservations, a sales manager closing a company contract and setting up the config , or even a revenue manager creating rates. Basically, I can imagine a scenario for almost every role in any type of property.

Since the rollout is planned for October, I’ll hold off on joining the beta for now. Instead, I’ll use the time to do some internal research on needs and wishes, so that in October we’ll be ready to start using this across our hotels 🚀.

Hi ​@daniel.do ,

From an operational point of view, I can see a few use cases. But as ​@JoshuaE points out, over time it could turn into a mess with too many automations. In my opinion, if you keep your rates strict, you can create automations for rates/companies and keep it much simpler.

When creating new billing automations, it’s also important that the front desk really knows what they’re doing – otherwise it can easily make things worse. That’s why I understand why billing automations currently require admin rights.

On another note, but still relevant to this; if billing automations could also take payment policies into account, that would make a huge difference. For example: if a billing automation moves everything to the company, and the company needs to be invoiced, the payment policy “doesn’t care” and charges a credit card if present.

Hello, we would like to be in BETA with all Bühlmann Hotels. 

Please notice here, now only admins can manage billing automations, we need to give the permission to staff level - choosable permission to users and roles. Thank you. 

​@daniel.do 

Hi Daniel,

we would be happy to join the beta with Meiser Design Hotel.

Please let us know once the beta has been activated for us.

Thank you very much!

Best regards,

Andreas

​@Martin O. zur Info

​@Kathi zur Info

Hey ​@Andreas Behl & ​@Heidimiettinen, I just enabled it for you on production :) 

​@Heidimiettinen About the permissions - that’s something we’ll work on in the coming weeks :) 

Hello Daniel Do 

i have sent you an e-mail. Your update here is not working in ipad version. The screen on the right is too wide. Can you please get back to me? Thank you! 

​@Heidimiettinen Let me check it out now :) 

Hi ​@daniel.do can we join with Hotel IMLAUER & Bräu as well? ​@simone.rees gave us the hint on that one.

Hey ​@Johannes Rott, thanks for reaching out! I added your property to beta and it’s now available on production for you :) Let me know if you have any feedback!

​@daniel.do thank you

can you please add IMLAUER & Nestroy Hotels as well?

Hey ​@Johannes Rott, I added the functionality just now :) 

Amazing thank you.

Hey ​@Heidimiettinen, we solved your reported issue, hid the “Create billing automation” text on tablets while keeping the billing automation icon. Your staff should see on tablet all the information correctly as before :) 

​@daniel.do  can you please add as well IMLAUER Hotel Pitter and HOtel am Mirabellplatz?

​@Johannes Rott They’re added now :)

Hey ​@Sanne & ​@Heidimiettinen, we now launched a new billing automation permission to production and also moved it from the Property > Settings > Billing automation into the burger menu under Operations. 

All roles with this new permission will now have access to the billing automation page. Also all roles/users that had before had access to the billing automation will be automatically migrated to the new billing automation so that there’s no issue with how the functionality can be used :) 

Let me know if you have any questions! 

Hi ​@daniel.do! YES, this is what we have been waiting for. Great news! Thanks so much for the update 🚀