Groups
Product Guides
News and Updates
Events
Ideas

Home
Search

Recently active topics

97 Topics

Most replies

Most views

Sarah.Masterton-BrownMews Employee

published in Mews updates

Introducing the latest addition to the Mews family: Quotelo

Hey, Mews crew 👋 We’re very excited to announce our first acquisition in France: innovative event management solution Quotelo 🎉 Why Quotelo? Quotelo was founded in 2021 and offers a seamless event hospitality solution. Their tools streamline the entire process including quotation, booking and event management, helping independent hotels, resorts and major hotel brands increase their revenue for groups and MICE (Meetings, Incentives, Conferences and Exhibitions). Enhanced event services on the horizon Quotelo provides a new generation of customer-centric event management that makes it easier than ever to deliver exceptional event experiences to your guests, from initial booking through the flawless execution of the event itself. Its main capabilities include: Intuitive and streamlined booking engine dedicated to MICE and groups Digitalized and automated quotations Orchestrating bookings from hours to months Room and event space planning visible to all staff members Digit

2111

5 days ago

Olivia.DingrevilleMews Employee

published in Mews updates

Learn & Share #04: Get ready for the launch of the new Guest Portal – our 10 best tips

Hello everyone, I’m Olivia, from the Product team at Mews. As we approach the launch of our new Guest Portal, I wanted to share some tips and best practices to help you review your current set-up and ensure you‘re ready to provide the best digital journey for your guests. By refining your set-up, you will save time for your staff and unlock extra revenue opportunities. Set up a seamless self-service experience for guests #1 Add an engaging cover image Make the Guest Portal your own by adding a beautiful ‘Sign-in image’. This will create a welcoming first impression for your guests. #2 Customize the check-in form Define which information you want to collect. Fields can be set as mandatory, optional, or hidden, allowing you to tailor the experience to your needs. #3 Ensure Terms & Conditions and Privacy Policies are set-up These documents are mandatory for guests to be able to sign their registration card digitally. #4 Upload clear house rules and instructions This

83914

5 days ago

c.rexHelper

asked in DACH-based customers

Doppelte Gastprofile finden und mergen?

Hallo,gibt es eine Möglichkeit doppelte Gästekarteien zu finden und ggf. Automatisch to mergen? Mir würde aktuell nur ein Export der Profile und dann Filterung per Excel einfallen, das ist aber ziemlich aufwendig.Wie macht ihr das bei euch?Danke euch, viele GrüßeChristian

1575

7 days ago

GarenneSenior Apprentice

asked in How Do I..

Edition de facture avec consommations au bar masquées

Bonjour, j’ai vu que pour imprimer les factures au moment du check out nous avons 3 types de choix/options possiblethe default Detailed overview, and additionally Overview by date, Overview by reservation,par contre aucune de ces options ne permet de masquer le détail des consommations au bar que le client aurait pu avoir. Par exemple une note pour notre restaurant :RESTAURANT (point de vente):cocktail champagne 18€ Menu du marché 35€ 2 verres de vin 24€Comment faire pour regrouper en 1 ligne les consommations de notre point de vente restaurant avec un global de 77€? je sais que la TVA sera ventilée à 20% pour les alcools mais les clients demandent souvent 1 seul ligne globale.Merci pour votre aide.

7 days ago

DirkVanGompelMaster Contributor

asked in How Do I..

Rate Management / "Enhanced" Rates and Vouchers tables

Hi All,What is your experience with the new ‘Enhanced’ rate management overview?In my opinion it’s a big mess now, missing structure to have clear overview of your rates, base rates, rate groups, …..Search & filter options are nice but they are not stored, so every time you click on a rate and return to the overview they are gone again…Same for sorting options...I have the idea it’s released without it was even finished!Happy to read other hoteliers experiences on this.Best,Dirkhttps://releases.mews.com/en/enhanced-rates-and-vouchers-tables-in-mews-operations

1818

8 days ago

Rui OliveiraMews Employee

published in Mews updates

Take security to the next level

Protect Your Mews Account with Trusted Device Authorization Data breaches are a growing concern – especially in data-powered industries like hospitality. With unauthorized access posing risks of operational disruptions, implementing proactive security measures is more important than ever. Protecting your login credentials is vital to keeping your operations secure at all times. To help you stay safe, we're introducing Trusted Device Authorization – a straightforward yet powerful solution designed to enhance login security for your property. What is Trusted Device Authorization? Trusted Device Authorization adds an extra layer of protection to your Mews account. Here’s how it works: When logging in from a new device, browser, or location, you'll receive an email to confirm and authorize the login. Once confirmed, the device is added to a "Trusted Devices List," ensuring secure, streamlined access for the future. Is it mandatory? Trusted Device Authorization is an opt-in feature,

3234

8 days ago

KathlynSenior Contributor

asked in DACH-based customers

Probleme mit Umsätzen die über Kostenstellen in Gastroovi gebucht werden und in MEWS auf falschen Umsatzkonten landen.

Guten Tag, wir haben festgestellt, dass Umsätze aus Gastronovi über MEWS nicht richtig in Datev ankommen. WIr haben alle Mapping Einstellungen überprüft und sie sind korrekt. Teilweise landen Buchungen mit 7% Mwst auf 19% Konten und andersrum. Teilweise finden wir Umsätze nicht wieder weil sie auf falschen Konten landen und die Beträge gesammelt in Datev ankommen und wir somit nicht nach Rechnungsbeträgen suchen können. Hat noch jemand ähnliche Probleme (gehabt) und kann mir hier weiterhelfen?

575

8 days ago

BernieHelper

asked in How Do I..

Booking engine for hourly services

Will the booking engine for hourly bookable services just show up whenever it is enabled? I am anxiously waiting for this feature, but I’m not sure when I can start to set this up properly.

422

8 days ago

boskovicbojanaApprentice

asked in How Do I..

Handling fee to be calculated automatically

Hello,For each service that is not handled by us directly, ex transfer, ski pass...etc we are adding a handling fee 5% of the total of a certain service this is applicable to.My question is how to set up this in mews so that once handling fee is to be added into the bill to automatically calculates 5% of the price of the product refers to vs how we do now, calculate manually and then place it on the guests bill. Thank you

9 days ago

Châu LEApprentice

asked in How Do I..

Setting up payment policies for city tax

Hi everyone,I need help setting up specific payment policies for a rate group. Specifically, I want to prevent the automatic charging of city tax before check-in. Instead, only the nights and other products should be charged at that time.I noticed that this can be configured in "Additional Expenses." However, I am unsure how to define city tax as "additionnal expenses" or “products” within this setup. Currently, in our configuration, city tax is treated as a product rather than using the standard bookable service configuration.Could you clarify how city tax is categorized (product vs. additional expense) and guide me on how to achieve this setup?Thank you for your support.Best regards,Châu.

100

9 days ago

PierrickApprentice

posted in BENELUX-based customers

Someone could help us please?

Good afternoon everyone,We are a 50-room hotel that just have been integrated on Mews. The problem is that we feel somewhat abandoned by the implementation manager. We keep forwarding emails asking for our issues to be addressed, but it feels like nothing is being done.The issues involve general settings, bookings not coming through the channel manager, problems with invoicing, issues with the integration of Lightspeed, etc. Does anyone perhaps have a phone number for a second-line support service or another phone number of someone that could help us? Thanks in advance! Kind regardsPierrick Hotel Pavillon Du Zoute

532

9 days ago

Sebastian_MVContributor

asked in DACH-based customers

Halterung Terminal S2

Ich habe gerade ein Terminal S2 geordert und möchte es für den Kiosk einsetzen, der bei uns nicht überwacht wird. Hat jemand von Euch dafür irgendwo eine Halterung bestellt, die das Terminal (halbwegs) vor Diebstahl schützt? Es ist bei uns nicht mit der Tablet-Halterung verbunden.

453

9 days ago

Sarah.Masterton-BrownMews Employee

published in Mews updates

Explore long-term booking strategies with Expedia

Maximize your booking potential with Expedia GroupTM by adding rates and availability at least a year in advance. In a recent survey, 25% of Expedia Group travelers reported that they are comfortable booking travel more than a year in advance.* To better meet the changing expectations of guests today, you’ll want to adapt your distribution strategy on Expedia Group websites to offer as much availability as possible. As you finalize your distribution and inventory plans for the year, now is a great time to incorporate long-term booking strategies. Adding rates and availability on Expedia Group websites a year or more in advance can help you attract guests who are looking to book early. And those early bookings can make a big impact on your business! Janet Chen, General Manager at Beiman WOW Poshtel consulted with her Expedia Group market manager to find new strategies to fill beds in a competitive market. To maximize booking potential, Janet’s market manager recommended a long-term bo

10 days ago

Georgina FMaster Apprentice

asked in How Do I..

Is there a way to Reorder spaces

Hi, I can see how to reorder space categories but is it possible to reorder the actual spaces?We use room names rather than types and would prefer if we could have specific rooms/spaces to be booked first so ordered first, but it does not seem possibe in the space set up to order them?

131

10 days ago

ChrisHoMaster Apprentice

posted in DACH-based customers

CheckIn Daten für alle Personen abfragen

Guten Tag, bis vor Kurzem war es nötig, beim Check In von ALLEN anreisenden Personen pro Zimmer die Daten via Kiosk abzufragen. Seit ca. 3 Wochen reicht es wieder, dass nur 1 Person mit persönlichen Daten eincheckt. Ist es möglich, dies umzustellen, damit wieder alle anreisenden Gäste das Anreiseformular ausfüllen müssen? Die Daten fehlen somit aktuell zur Auswertung für das Statistische Bundesamt. Vielen Dank!

45942

10 days ago

amunozContributor

asked in France-based customers

invoices and reconciliation

hello everyone,mews implemented changes to “issue invoices” as well as payment reconciliation, and i was wondering if any of you have been able to find suitable solutions to the issues i’ve been having:1- one a bill is issued on invoice, it disappears from billing and only available in dashboard, where you need to click on each bill to view the amount that is due.2- when you have 20 different bills due, in various profiles and guests, that need to be reconciled with 1 regroupped payment, the new solution does not allow you to post the payment and then do the reconciliation, you must do both at the time of posting the payment.. furthermore, if the payment regroups various invoices scattered on various guest profiles, its impossible to attach the payment to each fraction of the bill 3 - most concerning is that once an invoice has been issued, and you issue a refund, the invoice is still shows as overdue. even if you rebated the bill4 - a rebated bill can only be closed to the initial pro

150

10 days ago

Chris GallardoApprentice

posted in How Do I..

Booking Engine - Channel Manager

Hello I am trying to find the easiest way to calculate percentages of sales by platform since we just star working with Mews last month. I see the easiest way it would be to enhance it, would be connecting the booking engine with the channel manager (siteminder in my case), would you recommed it to me? And what is the advantages and disadvantages to have it separately?? thanks in advance

10 days ago

MaxMaster Contributor

asked in Product best practice

Get Apple Pay / Google Pay to work

Is it true that Apple Pay and Google Pay doesn’t work, if you use Mews Payments in a NON-MEWS Booking engine?Could’t find this written anywhere so far, but cannot get it to work.

1578

10 days ago

alexandratSenior Apprentice

asked in Hotello to Mews transition

Crédit TPS - Forfait

Bonjour @SarahTrepanier De quelle façon tu suggères de gérer le cadeau TPS dans Mews pour les forfaits avec nourriture?Je fais des tests en ce moment, et je crois que la meilleure façon c’est de créer un produit réservable relatif de -5% attaché aux produits concernés (petit déjeuner, souper, etc) et de l’ajouter dans les réservations des clients qui séjourneront pendant les dates touchées par ce cadeau, mais qui n’ont pas prépayé leur séjour.Qu’en penses-tu?Alexandra

371

10 days ago

Sebastian_MVContributor

asked in DACH-based customers

Anmelden beim P2 Terminal

Bei der Registrierung für das Terminal P2 wird während der Registrierung eine Mailadresse und ein Passwort abgefragt.Leider kenne ich diese Zugangsdaten nicht. bzw. meine eigenen Zugangsdaten (admin) funktionieren hier nicht. Ich finde auch keinen Weg, um mich dafür explizit zu registrieren. Was muss ich machen?Es ist wirklich dringend

703

10 days ago

OceberlinApprentice

asked in How Do I..

Colors issues with {signInLink} Buttons and default Header Logo

Hello Community,I am reaching out regarding two issues with my booking confirmation email for a hotel, created through Beefree and integrated into Mews. Button Display: When I insert a button with the {signInLink} placeholder, the button appears in blue by default on Mews, despite the background colour I set in Beefree. I would like to know how to force the button’s colour in the HTML code so that it displays correctly. Header Logo: A default logo appears in the header on all emails in Mews. I am unable to remove it to personalise or replace it. Thank you in advance for your assistance with these points.Best regards,Océane

16311

10 days ago

amunozContributor

asked in United States-based members

issues with invoices and reconciliation

473

10 days ago

AlexMPHApprentice

posted in How Do I..

Tax-Exempt Reservations / Removal of VAT without duplicating your product library.

We have been using MEWS since March 2024 and are located in Ohio, USA. Due to our location, we work closely with government agencies, local higher education organizations, and several 501© tax-exempt organizations. We asked this during our onboarding almost 10 months ago and received the same responses listed in Can you generate invoice without VAT Summary - duplicate your product library (both Stay and Additional Services) that have the option of a taxed and non-taxed item/stay/product, or, create a product that you add to the bill as a negative amount equal to the taxed amounts. Has anyone found any other “work arounds” to this? Is @Mews Community Team looking into a more user-friendly alternative (I provided a suggestion in the topic linked above)? I assume we are not the only company that runs into this issue, so are there any other issues other people are running into, or other solutions? If your company runs into this issue, or you think you might, please like/comment/follow t

131

11 days ago

j.spiessSenior Guru

asked in DACH-based customers

MEWS down ?

Hello! @Mews Community Team For us the Mews site (app.mews.com) is currently inaccessible …! Status page shows all operational though…anybody else? What’s going on?kind regards,jp

65524

11 days ago

Bastian ZamoranoMews Employee

published in Mews Beta Program

Be the first to benefit from our new Multicurrency capabilities in Mews PaymentsNews

Opening a new revenue stream is about to get a whole lot easier – and consider this your invitation to be the first to benefit. We’re about to launch new (and exciting) functionality for Mews Payments. Multicurrency allows your guests to pay in their own currency, ensuring a better guest experience since the price they pay will match the amount on their card or bank statements. It also creates a new revenue stream for your hotel through an FX fee charged to the guest – a fee that banks traditionally keep. Join our beta program: Get early access: Experience the new feature before its official release. Enjoy personalized support: Get dedicated assistance from our product team. Influence product development: Your feedback will shape the final product. Interested in participating and unlocking more benefits of Mews Payments? Simply reply to this post to express your interest. Limited spots available – respond quickly to secure your place! Thank you for helping us enhance our service

37715

12 days ago

Page 2 / 4

Latest badge winners

joris.vanlessenhas earned the badge Community Helper
c.rexhas earned the badge Community Helper
ABBhas earned the badge Community Helper
Emmihas earned the badge Community Helper
sijtske Venemahas earned the badge Community Helper

Show all badges

Terms and Conditions Cookie settings

Join the Mews Community!

Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.

Already have an account? Login

Username *

Your MEWS account e-mail *

First Name *

Last Name *

Property/Hotel Name *

Country *

Job Title *

A bit about yourself

City

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.