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Pierrick
PierrickMaster Helper
asked in How Do I..
Mews Events

Good afternoon,I was just wondering if there is already any feedback on Mews Events/Quotelo? Is there anyone who knows when this will be released (in beta or fully operational)? We definitely need this one :)Thanks in advance for the answers!Kind regardsHotel Pavillon Du Zoute

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Pierrick
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adriancoeneApprentice
asked in Mews Beta Program
Does anybody know if there is a way of knowing future reservations have done the online check in?

Is there a way to check if guests with upcoming reservations have completed their online check-in directly within Mews, without having to export the reservation report to an Excel file? Ideally, I’d like to see this information in the system to streamline the arrival process. Any insights or best practices would be greatly appreciated!

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Mariusz Siwkowski
Mariusz SiwkowskiHelper
asked in Product best practice
Adding Loyalty Information to the product checklist

hello together, we would love to welcome our loyalty member in a special way to our breakfast.As we are using the product list to check who has breakfast included, we would love to be able to add the colum “loyalty program” and/or “guest notes” to the checklist. I believe that this is an awesome step into the loyalty topic which MEWS is focussing more now as per the MEWS roadmap (2weeks ago).As well other PMS system do not have this feature I believe.Do others want/need this as well?

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Mariusz Siwkowski
pn3kronen
pn3kronenContributor
asked in DACH-based customers
One Page Booking Anbindung // Produkte

Hallo zusammen,vielleicht kann uns hier jemand weiterhelfen. Wir haben One Page Booking als neues Buchungssystem bei uns live gestellt. Allerdings wird bei der Übertragung das Frühstück immer doppelt gebucht. Der Gesamtpreis wird mit Frühstück dem Gast bestätigt und dann bei der Übertragung wird das Frühstück erneut auf- und von der Karte abgebucht. Habt ihr eine Idee woran das liegen könnte? Auch die Kinderpreise werden gar nicht übertragen. Habt ihr hier in der Standardrate bei den Kinderpreisen etwas hinterlegt? Wir haben bis jetzt immer nur über Preisanpassung und dann Zusatzbelegung gearbeitet. Danke schon mal!Viele Grüße, Paul 

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pn3kronen
j.spiess
Senior Guru
j.spiessSenior Guru
asked in Product best practice
Automatic charging of virtual credit cards for prepaid reservations

Hello!We can charge virtual cards from Expedia for prepaid/nonrefundable reservations starting immediately after the booking has been created.we have set up payment policy for automatic charging accordingly. Until approx. 20.8.2024 that worked perfectly well, the virtual cards have been charged automatically. We did not change anything since than and now payments are automatically scheduled for the day of checkin instead of right away. According to mews help that is the case when the channel manager (in our case D-Edge) does not send CC activation date information. D-Edge says they never did… do I guess Mews changed the behavior sometime in August 2024. ​@Mews Community Team  can you verify that?what can we do to resume automatic charging of VCC at the time of reservation creation?is anyone else observing this change? How do you cope? It would be a pity if we had to manually charge those cards again..best regards,jp. 

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j.spiess
Senior Guru
K
KirstenHelper
posted in Netherlands Roundtable
Netherlands Round Table #4 - March 20th 2025

Hi everybody,I would like to invite you to the 4th roundtable session, which will be held Thursday March 20th at the historic Grand Hotel Amrâth Amsterdam! The afternoon program is as follows:13:30-14:00 Arrival14:00-14:30 Introductions and recap of 2024/industry trends14:30-15:30 First discussion topic: 2025, year of finance – how do you optimize your financial reporting15:30-16:00 Coffee break16:00-16:45 Second topic: Guest Communication16:45-17:30 Open questions 17:30 wrapping up & drinks Want to join? Great!Please confirm your attendance in a reply below this message. Spaces are limited to max 25 participants, so we’re working on a first come first serve basis, and we would like to limit the number to 2 participants per hotel group. Please feel free to comment topics you would like to discuss, so we can try to make space for those as well!Another little extra: As the hotel is located in the historic ‘Scheepvaarthuis’, I would like to offer a tour of the building for who would l

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James.taylor
Mews Employee
James.taylorMews Employee
posted in Mews Beta Program
BETA Program: Skip payment card details in Online Check in

The much-awaited option to Skip card payment details during Online Check-in is now in BETA! While collecting card details is useful to cover potential extra charges during the stay – especially for OTA guests who may only have a capped Virtual Credit Card (VCC) on file – we understand this is not always the best fit for every scenario. Guests may get stuck or drop-off from online check-in.  Credit cards are less prevalent in some countries,  Corporate guests get confused about adding their card when their stay is fully covered by their company,  Some properties do not offer any extras during stay without paying upfront.  How does it work?  Deciding whether to collect payment details in Online Check-in is now in your hands. It is part of the Rate Group set-up. When you create a new rate group, after assigning the relevant payment and cancellation policies, you can decide whether to collect payment in Online Check-in or not. Similarly, you can adjust the settings when editing an exis

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jessica.becker
Mews Employee
jessica.beckerMews Employee
published in France-based customers
L’Apéro des Hôteliers fait son grand retour en 2025

L’Apéro des Hôteliers fait son grand retour en 2025!Au programme : une nouvelle série de rencontres exclusives entre hôteliers et partenaires technologiques. Faites le plein d’inspiration et découvrez comment l’IA et la tech peut dynamiser les revenus de votre établissement. Voici les premières dates de la tournée : L’Apéro des Hôteliers 2025 | Événements Mews📍Cannes – 27 février📍Courchevel – 27 mars📍Marseille – 3 avril🥂 Au menu : champagne, networking et une table ronde inspirante :💡 "Boostez vos revenus hôteliers : stratégies, IA et Tech au service de votre succès"Ne ratez pas une soirée riche en échanges et en opportunités. 

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jessica.becker
Mews Employee
Carlos Pariente
Mews Employee
Carlos ParienteMews Employee
posted in Product best practice
📣 Help Us Improve Table Management in Mews POS! ✨

Hello Mews Community! 👋We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable! 📝 Take this short survey (8-10 min) to share your insights on:✅ How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smoother Your input will help shape future updates and ensure Mews POS works better for your needs. 🔗 Click here to participate! 💡 Also, if you have other comments on this, you can contact me.Thanks for being part of the Mews Community—we appreciate your support! 🙌 Best, Carlos Pariente – Product Designer

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Carlos Pariente
Mews Employee
CoreyJohnston
Mews Employee
CoreyJohnstonMews Employee
published in Mews updates
You can now create reservations from the Timeline 🎉

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

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Emilie Getaway
Emilie GetawaySenior Apprentice
posted in How Do I..
Issue with Mews Charging Newly Added Card Instead of VCC

Hi ,We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. Thanks in advance for your insights!Best,Emilie 

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Emilie Getaway
Y
Yvette DineApprentice
asked in How Do I..
online check in

Is there a way to Do an online check-in without having input card details? We are having issues where it is charging the guest card instead of a virtual card on the booking

572
Emilie Getaway
R
RoterOchseHelper
asked in DACH-based customers
Kontingentbegrenzung einer Rate

Hallo!Ich hab da mal wieder eine Frage. 😎Besteht die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen?Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).Besteht in Mews auch eine solche Möglichkeit? Unter den Restriktionen finde ich keine Einstellmöglichkeit, die dem entspricht.Diese Rate ist günstiger als die anderen und wird damit in dem Drop-Down-Menü der Ratengruppe zuerst angezeigt und ich muss dann manuell auszählen, ob ich die Rate anbiete oder nicht um mir dann die nächste Rate anzeigen zu lassen. Birgt immer auch Fehlerpotenzial.Wäre schön, wenn es dafür eine Möglichkeit geben würde und ihr mir helfen könnt. Dankeee!Viele GrüßeHeike

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daniel.do
Mews Employee
daniel.doMews Employee
posted in Mews Beta Program
Moving bill items faster for large groups - call for feedback

We had to re-launch the test because of better guidance in the prototype as many of you struggled through it. If you already tried the test, please, check the link and give us feedback again on what you think!  Hey everyone! ✌️We’d love to hear from you about our upcoming improvements on the billing page, especially from the people who work with the reservations and bills day and night.   We want to find out how to decrease time to move bill items to the company/travel agency bills for large groups. We’ve come up with a design that you can check out, and click through, which will provide us insightful feedback on how we should finalize the solution.  Do you work with reservations and bills? Do you move items from one bill to another? If the answer is yes, you’re the best candidate to help us out:Check out this link and try our Userberry test that’s collecting all your feedback Set aside 5-10 minutes of your time Please, if the description doesn’t suit you and you want to give us feedba

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daniel.do
Mews Employee
E
envApprentice
asked in How Do I..
Breakfast Selection with Time Slot Option and Quantity Options in Mews Kiosk

Hey everyone,We’re facing an issue with the breakfast selection in the Mews Kiosk and are looking for a good solution.🍽️ Our breakfast options:Savory Sweet Kids' breakfastSince we offer plated breakfasts, it would be great if guests could select a time slot for their breakfast. Is there a way to integrate this into the Mews Kiosk? Or maybe a main breakfast category to make the selection clearer?🤔 The biggest issue: Quantity selectionRight now, guests can only choose “Breakfast for 1” or “Breakfast for 2.” This is inconvenient when guests in the same room want different breakfast types and quantities. Example:Room with 4 guests 2x savory breakfast + 2x sweet breakfastHowever, the kiosk doesn’t allow guests to specify the number of each breakfast type separately. This causes confusion and makes order processing more complicated.Question for you:How have you solved this? Is there a way to configure the Mews Kiosk so that guests can select both the type and quantity of breakfasts flexibl

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Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Strengthen data security with permissions and admin access controls

Guest data is gold. And like gold, it’s a target for thieves. That’s why we’re committed to providing smart tools that help you protect guest data while maintaining smooth day-to-day operations. One critical setting that every property admin and manager should be aware of is the ‘View customer data’ permission. This simple yet powerful control ensures only authorized staff can access sensitive guest details.  What does the ‘View customer data’ permission do?  Think of this setting as your property’s data gatekeeper. When turned off, users can still access the Reservation Report, but guest details (such as names and contact information) are automatically blurred out. No peeking, no prying, no unnecessary exposure. This means unauthorized users can’t extract or misuse guest data, strengthening your property’s security against potential threats.  Why is this important?  Restricting access to customer data is a simple yet highly effective way to: ✅ Protect guest privacy and security – Not

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K
Sanne
SanneSuperstar Helper
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

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j.spiess
Senior Guru
SimoneFuhrmann
SimoneFuhrmannSenior Contributor
asked in DACH-based customers
Hat noch jemand Fehlermeldungen zu Booking und Mews

Moin Ihr Lieben, ich bekommen Fehlermeldungen, dass Boooking nicht mehr upgedatet werden kann und ich meinen Channelmanger prüfen soll.Ich habe weder ein weiteres Zimmer noch eine weitere Rate angelegt.Booking ist direkt mit MEWS verbunden ohne Channel Manager.Hat jemand auch das Problem? Fehlermeldung:Wir haben den folgenden Zuordnungsfehler von Booking.com Booking.com erhalten <?xml version='1.0' standalone='yes'?>   <availability> <errors> <error code="401"> <message>Authorization Required</message> </error> </errors> </availability>   <!-- RUID: [xxxx gelöscht] --> Alle deine Inventaroperationen sind aufgrund des Fehlers deaktiviert und es werden keine Updates gesendet! Es sieht so aus, als hättest du eine neue Tarif- oder Raumkategorie in Mews hinzugefügt, sie aber nicht in dein Booking.com Extranet eingefügt. Überprüfe die Zuordnung in Mews und deinem Channel Manager und behebe das Problem, das den Fehler verursacht. Nac

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SimoneFuhrmann
Rea Stambuk
Mews Employee
Rea StambukMews Employee
published in Product best practice
Upcoming: Two unmissable webinars with insights from Mews customers

Hey, Mews Community ✨ Ready to be inspired by some real-world success? Later this month, we’ll be bringing you two webinars featuring the experts behind exceptional hospitality: Mews customers.  Join us for interviews with leading hospitality professionals, ask your questions live, and leave with ideas you can try right away. It’s insight you won’t find anywhere else. Details and links to sign up are below 👇  Webinar #1 – HIM Groep: How to do more with tech With four hotels in the Netherlands catering to a range of segments, from corporate travelers to holidaymakers, HIM Groep are doing more thanks to technology. Tune in to hear their Back Office Manager, Charline Kuster, explain how she manages operations for all four hotels from a single, reliable platform. 📅 When? Feb 25, 11am CEST 🎙️ Who? Charline Kuster, Back Office Manager   What to expect  Discover how automated workflows dramatically improve productivity  Find out where your hotel could also make major time savings  Put yo

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Pierrick
Mick
Guru
MickGuru
posted in Product best practice
Booking.com overbookings

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul

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roame.leaver
Mews Employee
roame.leaverMews Employee
published in Product best practice
Feature opportunity: Unique uses of the Mews Hourly Booking Engine

Hey Mews Community! 👋We’re looking for customers who are using the Mews Hourly Booking Engine in unique ways -whether that’s booking boat slips, desks, cabanas, karaoke rooms, or anything else outside the traditional hotel stay. 🚀Why? Be featured in an upcoming press release about the Mews Hourly Booking Engine. We'd love to showcase innovative real-world use cases by our wonderful customers and present some amazing impact data.If your property is doing something creative with the Mews Hourly Booking Engine, drop a comment below by next Wednesday, 26th February, for a chance to be featured!

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roame.leaver
Mews Employee
Pierrick
PierrickMaster Helper
asked in How Do I..
Report of consumed minibar

Good afternoon everybody,In our hotel, we have a minibar in each room, and to track what guests have consumed, we currently ask them during check-out. However, I was wondering if there might be a report that allows me to review what guests have taken from the minibar in one place. The data for this should be entered into MEWS OPS by our housekeeping team (though it might not be correct, as currently, housekeepers are entering this information in the note box at the bottom of their screen when changing the status from dirty to clean). Is there a workflow available for doing this in the most effective way?Warm regards and thanks in advance for your repliesPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

363
Nicolai.Bueno
Mews Employee
James.taylor
Mews Employee
James.taylorMews Employee
posted in Mews Beta Program
Community BETA launch (North America & APAC only): Verify guests during Online Check-in by asking for a selfie

Hi everyone,  We’re excited to announce that we are launching a BETA for Guest photo verification in Online Check-In. You can ask guests to take a selfie as part of completing their pre-arrival registration and their picture will be saved in their guest profile for the you to review and use async when needed.❗North America and APAC only❗At this time, we can only offer this capability to properties located in North America or the Asia / Pacific regions.If you’re located outside these regions and would like to have this capability, please do let us know as we continue to work on compatibility for all markets we serve. How can this help you? Collecting a guest selfie during a digital check-in adds a little bit of friction which may be what your property needs to keep your guests and property safe from people with bad intentions.  It can help you build a case for fraudulent chargebacks or damage claims.  It will also be saved on the guest profile which makes it easier to recognize guests o

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James.taylor
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Whats the idea with the Online-Checkout?

So mews sends an e-mail to the guests for the online checkout. The problem we have with that, is that the checkout is not available when there are active charges for multiple persons in an reservation … in these cases an error message is shown which asks guests to solve this at the reception.Only when all active charges are on the responsible person the online-checkout is available (i think). This is rarely the case, because Mews POS and other services we use, create charges on person level. When guests have spa treatments or order something in our shop, restaurant or bar it is very likely that charges are created in a way that make the online-checkin unavailable.What happens then for us, is that the guests flood our reception because of the message on the online-checkout.Does anyone have issues with this too? How do you handle that?It would be great to get feedback from Mews on this topic, as it seems like a bit of a logical error to me. What is the idea here? What is the reason that

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jones.eth
Senior Guru
Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Unlock Precision with Mews' New Granular Permissions Framework 🛡️

Hey Mews Community!We're beyond excited to bring you something truly transformative—our brand-new Granular Permissions Framework. It's all about making your life easier and securing your world at the same time! 🌟 Ever felt like this? 🤔 Have you ever needed to do something in your work, only to find out your role doesn't allow you? Or the other way around - Have you realised that is not secure when everyone has access to all the sensitive data from your property? You're not alone! Many of our users have shared your frustrations, from handling sensitive data to managing multiple apps across different locations. It’s a widespread issue, and we've listened. So, we're creating... Our new permissions framework marks the end to those access pains with precision like never before. You’ll get a tailor-fit experience, ensuring access that’s perfectly aligned with your roles and needs. Our Journey Begins with You! This progress is something we share as the entire Mews family—including you! Toge

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Rui Oliveira
Mews Employee
Community-widget-Referral-Program

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