Skip to main content

Recently active topics

110 Topics
E
Erik82Apprentice
asked in How Do I..
How to offer a 2nd day diner?

Hey all!We want to make a 3 days/2 nights packagedeal for our guest. Including a diner on the first day and the option for a diner on the second day.Question:How do i set things up so guest get the offer to book the second diner during the online check-in and things are correctly on the productlist? Its just a temporarly thing, so a workaround with a plug-in, isnt a option. Setting things up like a late check out gives the product on the list for the 2nd day and the day of depature.  Any good tips? Thanks in advance!

20
E
14 hours ago
P
PHman88Helper
asked in Mews University
Mews - in depth refresh training

Hi, With it being low season, I would like to refresh my Mews knowledge - in depth.Any courses you can recommend? Just the Mews University? ...

40
P
16 hours ago
M
mcd802Apprentice
asked in Onboarding
Know Your Customer error

I’m trying to complete the onboarding but when I go to submit i receive:“Please complete missing Company Representative information before submitting the KYC Project.” even though all fields are filled.  any thoughts how to bypass this and does anyone know if it will hold up my install timeline? Thanks! Matt

20
M
1 day ago
CoreyJohnston
Mews Employee
CoreyJohnstonMews Employee
published in Mews updates
You can now create reservations from the Timeline 🎉

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

713
P
1 day ago
B
boskovicbojanaApprentice
asked in How Do I..
Making a product complimentary

Greetings to all, We have situation in which a parking as bookable service has been added to guests bill and now it needs to be canceled or better yet to be removed. However since guest has checked out, nothing can be done with it. There is no option to -remove and item- , so how to make this outstanding bill to 0 and to close it? Thank you for all your tips and advices. BestBojana

314
B
1 day ago
Pierrick
PierrickHelper
asked in How Do I..
Edit prices in the past

Good morning ya’all!I was wondering if it's possible to change room prices for past dates? Sometimes we have larger groups with negotiated rates, but when some guests (within this group) decide to extend their stay by one more day, Mews applies the rack rate instead of the agreed ‘group rate’.If I don’t notice this right away, I can no longer make adjustments for past dates (only for the current day). I hope this explanation makes a little bit sense :)Thank you in advance for your replies.Kind regardsPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

344
Pierrick
1 day ago
Pierrick
PierrickHelper
asked in How Do I..
Travel agencies / commission

Good morning y’all!I was wondering if it’s possible, when setting up a travel agency, to calculate the commission only on amounts excluding VAT and solely on the room prices. Afterward, I want to be able to see the commission amount on the invoice. The issue is that I’m not sure how to approach this. Is there anyone who has worked out a practical example and might be willing to share it? That would be great. Thank you!Warm regardsPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

50
Pierrick
1 day ago
R
ramirezramosnApprentice
asked in How Do I..
Can I modify or remove a room rate on a reservation due to check out?

Hello all!  We’re on our 3rd week with Mews, still trying to figure some stuff out 😄 If anyone knows, how do I modify a room rate on a reservation that is due to check out?  Any help will be greatly appreciated! 

182
Pierrick
1 day ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Mews Roadmap: What’s new and what’s on the horizon

Curious about what’s next for Mews? We’re pulling back the curtain to give you an exclusive look at the features coming in 2025, all crafted with your feedback in mind.   In this special session, our product team will walk you through upcoming releases, showcase demos of features currently in development and share a sneak peek of our longer-term roadmap. You’ll also get a recap of what’s been recently launched, ensuring you’re up to date on all the latest enhancements.   This webinar is designed just for our customers, and we’ve made it easy for you to join live – no matter where you are. We’re offering the webinar at three convenient times across different time zones:  Wednesday, February 5th at 2 PM CET Wednesday, February 5th at 11 AM EST (5 PM CET) Wednesday, February 5th at 7 PM AEDT (9 AM CET) The session will conclude with a live Q&A, giving you a chance to ask questions and share your thoughts on where Mews should go next. What we’ll cover:  A summary of the latest Mews

24162
Pierrick
1 day ago
Nina
NinaHelper
asked in How Do I..
Beschreibung der Posten auf Rechnung

Hallo Zusammen,auf den Rechnungen wird bei uns, sobald ein Gast Übernachtung und Frühstück gebucht hat, wird die Übernachtung in der Rechnung immer als ‘Unterkunft Paket’ bezeichnet.Manche Firmen möchten dies nur rein als Übernachtung oder Logis ausgewiesen haben ohne das Wort ‘Paket’. In solchen Fallen stornieren wir alles und buchen es manuell im Abrechnungsfenster nochmal auf dann wird es nicht als Unterkunftspaket angezeigt.Das ist natürlich bei größeren Rechnungen sehr aufwendig. Hat jemand zufällig eine andere Lösung? LGNina

162
Nina
1 day ago
J
JeffIrwinApprentice
asked in Product best practice
Can you run Mews on a Mac Operating system?

I know Mews can run on Mac in the cloud, but can it use Mews connector app to connect with printers and key cutters? This is what I find (Looks like you have to run windows) our hotel was going to be switching to Mac.  Install the Mews Connector app onto the same computer as your local devices, for example, key cutters or printers. This computer needs to:be a Windows PC, with Windows Vista or later version, operate 24/7 and never shut down, run on .NET framework 4.8.

752
dbarnesen
1 day ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
posted in Mews Beta Program
Join the Beta for our new Accounts Receivable module

Hello everyone👋🏼 We are excited to invite you to participate in the Beta for our new Accounts Receivable/City Ledger module!If you track invoice repayments in Mews, this feature is designed to give you clear oversight of all your unpaid invoices and streamline the management of your accounts receivable.  Benefits for You ✨ 1. Clear Visibility of Unpaid Invoices  Grouped by Owner: Instantly see total balances per payer and how invoice balances are aging.  Detailed View: Dive into individual invoices for a specific payer, complete with aging and overdue indicators.  2. Effortless Invoice Management  Payment Handling: Process payments directly within the AR module.  Separation of Duties: Keep accounts receivable separate from customer-specific billing tasks.  3. Smart Reminder Capabilities  Chase Outstanding Balances: Send reminders right from the module.  Tracking History: View the dates of last reminder being sent 4. Historical Ledger Insights  Original vs. Outstanding Balances: Un

53153
M
1 day ago
R
RoterOchseSenior Apprentice
asked in How Do I..
gestaffelte Stornobedingungen

Hallo!Ich möchte gestaffelte Stornobedingungen einstellen. Ähnlich, wie es bei den Zahlungen läuft, dass man z.B. x% bei Buchung, y % bis … Tage vor Anreise und dann z% bis … Tage vor Anreise.Gedacht habe ich mir, dass als Stornokosten z.B. 20 % bis 60 Tage vor Anreise, 40 % bis 30 Tage vor Anreise, 60 % bis 7 Tage vor Anreise und danach 80 % anfallen. Nur so als Beispiel.Wie kann ich das umsetzen? Ich kann nur eine Stornobedingung anlegen und der Rate zuweisen. Damit ist die Staffelung nicht möglich.Wie regelt ihr das und gibt es “Workarounds”?Vielen Dank und viele GrüßeHeike

362
R
2 days ago
ettore.zotarelli
Mews Employee
ettore.zotarelliMews Employee
published in Mews updates
🤖 Smart Tips: Effortless insights to help get to know your guests better

Hi everyone, new feature alert 🚀 Introducing Smart Tips, the AI-powered tool here to empower you and your teams to deliver exceptional service every time. With Smart Tips, you’ll find everything you need to know about your guest in an easy-to-read summary in their guest profile. So, no more having to sift through multiple pages to find their dietary requirements or room preferences. With your guest’s reservation history, housekeeping notes and favorite amenities at your fingertips, you’ll be able to anticipate their needs based on their past behavior.  Creating a truly personalized guest experience has never been simpler.   Why your guests will love it  For guests, Smart Tips makes sure they enjoy a tailored experience every time they stay, without having to repeat themselves.  So, once a guest mentions they prefer softer pillows and a room on a lower floor, they’ll never have to repeat themself. At just a glance, everyone from the front desk to housekeeping can anticipate their needs

1042
Femke
2 days ago
C
crawforcSenior Apprentice
asked in How Do I..
Help Me Understand how travel agent commissons work

Traditionally, rates are considered commissionable / non-commissionable. It looks like Mews considers whether a travel agent is commissionable?I don’t understand how to manage this. I found the setting to enable the channel manager to create company profile/travel agent contracts. However in practice, I don’t understand what to do with this. I’m finding this incredibly confusing and complicated. How can I ensure commission is being calculated for commissionable rates, and that they are being paid on time?  

917
J
Senior Guru
2 days ago
daniel.do
Mews Employee
daniel.doMews Employee
published in Mews Beta Program
(CLOSED) Beta Program: Creating Reservations from Timeline

Hey everyone, we just closed the beta and launched the Timeline Reservations to everyone on production 🎉This is only one of the first iterations we'll be making to improve the overall Timeline experience 🚀 If you have any feedback about the functionality, please send me a DM and I’ll be happy to listen!Thank you everyone who participated in the beta testing! 👏 Hey Mews community 🙌I’m happy to announce that we’ve completed a highly anticipated functionality—creating reservations directly from the Timeline. From now on, finding the right spot in the Timeline for a new reservation will be much easier and faster. 🎉!-->  Beta program infoStart: December 12, ~4 PM CET End: January 17, 2025 What’s in it for you:Better visibility to create reservation in occupied categories A faster, streamlined reservation process directly from the Timeline No need to switch back and forth between the new reservation screen and the Timeline to find the right spot How can you get started?To get early a

59953
daniel.do
Mews Employee
2 days ago
Olivia.Dingreville
Mews Employee
Olivia.DingrevilleMews Employee
published in Mews Beta Program
Skip mandatory payment card details in Online Check-in - tell us what you think!

Hi everyone 👋, One of the next topics we are looking into for the Guest Portal, is giving you more flexibility to decide whether you want to collect the payment card details as part of the online check-in (OCI) flow. Today it is mandatory and we know it does not fit every situation: credit cards are less prevalent in certain countries, it may not be necessary for prepaid rates, it creates unnecessary confusion or drop-offs from guests, etc.We are not ready to launch a BETA just yet 😉 but we’re exploring a few options and wanted to share our current state of thoughts to hear your feedback.Set-it up at the Bookable Service level where you could decide to ask for cards in OCI, or make it depend on whether the rate is (partially/fully) prepaid or not. This is similar to the set-up we have in place for the Booking Engine.  I’m wondering whether that’s not granular enough? - i.e. you may want to collect card details for OTA bookings, whether they are prepaid or not, when you only have VCC

50332
S
2 days ago
Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Take security to the next level

Protect Your Mews Account with Trusted Device Authorization Data breaches are a growing concern – especially in data-powered industries like hospitality. With unauthorized access posing risks of operational disruptions, implementing proactive security measures is more important than ever. Protecting your login credentials is vital to keeping your operations secure at all times. To help you stay safe, we're introducing Trusted Device Authorization – a straightforward yet powerful solution designed to enhance login security for your property.  What is Trusted Device Authorization? Trusted Device Authorization adds an extra layer of protection to your Mews account. Here’s how it works:  When logging in from a new device, browser, or location, you'll receive an email to confirm and authorize the login.  Once confirmed, the device is added to a "Trusted Devices List," ensuring secure, streamlined access for the future.   Is it mandatory?  Trusted Device Authorization is an opt-in feature,

4136
Pierrick
2 days ago
L
Lisa BattheuApprentice
asked in BENELUX-based customers
Ontbijtlijsten - hoe doen jullie dit?

Goedemorgen collega’s,Wij hier in het Ariane Hotel zoeken nog naar een goede manier voor de ontbijtlijsten. Momenteel gebruiken we hiervoor ‘productenchecklist’ maar we merken dat we enorm veel info missen:Kamers die bij elkaar horen staan niet bij elkaar gegroepeerd Dieetwensen staan niet op deze lijst Deze lijst kunnen we niet downloaden naar een excel zoals je bij andere rapporten wel kan - want dan zouden we bv handmatig nog de groepjes kunnen groeperen...We zijn een hotel van 62 kamers en hebben een mooie ontbijtruimte, maar geen gigantische ruimte, waardoor we ‘s avonds grote tafels willen voorbereiden en dus een zicht moeten hebben op groepen in huis. Iemand die hetzelfde probleem heeft, of nog beter, een oplossing weet? 🙏Alvast bedankt van ons ganse A-Team

546
Pierrick
2 days ago
dbarnesen
dbarnesenHelper
asked in Product best practice
Adding products in Guest Portal

I am curious about why it is not possible for guests to purchase upsells after they have checked in? I know they can do it as part of the checkin process in guest portal, but why can’t they do it after?For example, a guest forgot to add parking, then they later open guest portal again, they can read about the reservation that they already know about, but they cannot do anything with it, changes, adding products etc.So the result is that they need to contact the hotel via a message.I just wonder why this is? Is it designed that way on purpose?

230
dbarnesen
2 days ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Unfold 2025: The Future of Hospitality Awaits

It’s here!  We’re thrilled to announce the return of Unfold, our annual event that’s all about exploring the future of hospitality. Mark your calendars for April 30th 2025, and join us in Amsterdam for one jam-packed day of inspiration, innovation, and connection.This year’s event promises to be bigger and bolder than ever, with a focus on the trends and technologies shaping the guest experience, operational excellence, and sustainability in hospitality. Whether you’re a hotelier, property manager, or industry enthusiast, this is your chance to connect with like-minded professionals and gain actionable insights to elevate your business.Tickets are already on sale, but as a valued member of our community, we’re giving you free access with the code: Unfold-Community.Don’t miss out! Visit the official Unfold website to secure your spot and stay tuned as we reveal the agenda, speakers, and more exciting details in the coming weeks.Get ready to Unfold the future with us in Amsterdam! 

902
Femke
3 days ago
Femke
FemkeSenior Contributor
asked in How Do I..
Greece Electronic invoicing integration that sends invoices to the Greek Ministry of Finance

Hello Greek properties!We are about to open a property in Athens, and local laws requires us to submit all issued invoices to the local tax authorities in real time. Mews doesnt offer any intergration themselves for this so I am looking here if there is any advise how to best work with this?  

2167
Femke
3 days ago
Nienke Wilbrink
Mews Employee
Nienke WilbrinkMews Employee
posted in Mews Beta Program
Let's talk about House level overbooking

Hello all! Hope you are doing phenomenal 🙏We are kicking off research on an upcoming feature in Mews, House-Level Overbooking 🙌 What do we understand when speaking about House-Level Overbooking?  Currently Availability Adjustments are possible but at 'space category' level. Hotels want to be able to select room categories to overbook without having to overbook all the room categories, so an overbooking strategy without influencing the overall property occupancy.A House-Level Overbooking Adjustment would be an Availability Adjustment for all spaces (house) that is the “master” adjustment. When the house-level availability adjustment is reached, all space adjustments for that time-period will be closed. Is this something you are looking for in your PMS? Or are you a revenue manager with further insights on this to share? I would love to have a 30 minute conversation with you! Would you be available on Tuesday (7/5) or Wednesday (8/5) perhaps? 👀Greatly looking forward to hearing from y

52334
J
Senior Guru
3 days ago
N
NewC.73Apprentice
asked in DACH-based customers
Speicherung historische Daten

Hallo zusammenKönnt ihr mir helfen, wo man einstellen muss, dass historische Daten, genauer gesagt die vergangenen Basispreise, gespeichert werden. Wahrscheinlich muss man irgendwo ein Häkchen setzen, aber wir haben es noch nicht gefunden.  Vielen Dank für eure Hilfe.Monika

534
S
3 days ago
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Check-in group bookings

Hey Community,  I wonder how you handle automatic check-ins with group bookings in your property?  As a property that only has single beds, all bookings are prepaid and the whole customer journey is digital we have the problem that only the booker is in the system and gets all the messaging.  Is it possible to have an automated process for groups where a form is send out and the group can put Names and email addresses in there and after submitting the individual bookings in Mews are changed?  Would be nice to get some best practice here. Cheers Hendrik

1933
Hendrik Renken
3 days ago
Community-widget-Referral-Program

Latest badge winners

  • Community Helper
    dbarnesenhas earned the badge Community Helper
  • Community Helper
    paul.boulomhas earned the badge Community Helper
  • Community Helper
    laura.asplinhas earned the badge Community Helper
  • Community Helper
    Pierrickhas earned the badge Community Helper
  • Community Helper
    Odettehas earned the badge Community Helper
Show all badges
Terms and ConditionsCookie settings