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Pierrick
PierrickMaster Apprentice
asked in How Do I..
New features in the operational environment

Good afternoon everyone,I just noticed that the new MEWS features (Ledger Beta, new timeline, etc.) are only activated in our demo environment and not in the live version. Is there a way for us to enable these features ourselves, or do I need to submit another support ticket? Above all, I would like to install the Quotelo/Mews events integration, but I can only do this in the demo marketplace.Kind regardsPierrick RobynHotel Pavillon Du Zoute Knokke-Heist (Belgium)

171
elena.pudova
Mews Employee
5 hours ago
N
N.HALL ConsultingHelper
asked in Product best practice
Download all bills & invoices in PDF format

I am searching for a solution which will enable me to save all invoices and bills, as individual pdf files for a specific period - ex. Jan 1 2023 to Dec 31 2023.I know that I can generate a report - but it is the details of each bill & invoice that I need to document.It is also possible to do this per invoice…. but that is a really tedious task for a whole year. - https://help.mews.com/s/article/how-to-download-all-bills-and-invoices?language=en_USThanks in advance.Nikolas

29523
elena.pudova
Mews Employee
6 hours ago
P
PIBTL4Helper
posted in How Do I..
Secret Escapes - Routing und Abrechnung

Moin zusammen,  wir versuchen derzeitig unser Secret Escapes handling zu optimieren und stoßen da an einige limitierungen seitens Mews. Mich würde interessieren, wie ihr im moment Secret Escpaes handhabt, da ja die Gäste einen Anspruch auf die Rechnung haben.  Unsere Idee ist es, auf der Gastrechnung lediglich die folgenden Produkte stehen zu lassen: Übernachtung Frühstück City TaxAlle anderen Produkte sollen an sich weitere geroutet werden auf ein PM (was nicht geht). Daher würde nun das Firmenprofil lediglich in Frage kommen.Anschließend müssen bei uns drei Zahlungen getätigt werden: 2 x Ghost Payment (Positiver Betrag und der gleiche Negativ Betrag zum Ausgleich) (1 auf dem Gastprofil und eins auf dem Firmenprofil) 1 x VCC Belastung (auf dem Firmenprofil)Der Gast erhält dann im Anschlus eine Rechnung mit dem Ghost Payment von uns. Allerdings lassen sich derzeitig keine Kartenzahlungen auf dem Firmenprofil realisieren.  Wie handhabt ihr das ganze so?  Liebe Grüße Hendrik  

60
P
8 hours ago
Pierrick
PierrickMaster Apprentice
asked in BENELUX-based customers
Connecting POS with a bookable service

Good morning everyone,A new day, and therefore a new question! :) I would like to connect our POS (Lightspeed K-series) with a second bookable service (meeting rooms). Is there possibly a tutorial or workflow available on how to do this?Kind regards and thank you in advance!Pierrick Hotel Pavillon Du ZouteKnokke-Heist (Belgium)

456
merel.vanzuiden
Mews Employee
8 hours ago
R
RoterOchseSenior Apprentice
asked in How Do I..
gestaffelte Stornobedingungen

Hallo!Ich möchte gestaffelte Stornobedingungen einstellen. Ähnlich, wie es bei den Zahlungen läuft, dass man z.B. x% bei Buchung, y % bis … Tage vor Anreise und dann z% bis … Tage vor Anreise.Gedacht habe ich mir, dass als Stornokosten z.B. 20 % bis 60 Tage vor Anreise, 40 % bis 30 Tage vor Anreise, 60 % bis 7 Tage vor Anreise und danach 80 % anfallen. Nur so als Beispiel.Wie kann ich das umsetzen? Ich kann nur eine Stornobedingung anlegen und der Rate zuweisen. Damit ist die Staffelung nicht möglich.Wie regelt ihr das und gibt es “Workarounds”?Vielen Dank und viele GrüßeHeike

101
J
Senior Guru
12 hours ago
R
RoterOchseSenior Apprentice
asked in How Do I..
Buchungsbestätigung an Expedia-Collect-Gäste

Hallo!Die Buchungsbestätigung aus Mews geht ja auch an Gäste raus, die über Expedia gebucht haben. Wenn der Gast über Expedia Collect bezahlt dürfen wir keine Rechnung aushändigen und wir dürfen an sich auch nicht den Preis nennen, den wir bekommen. Der ist ja schon bereinigt um die Kommission. Wenn aber aus Mews die Buchungsbestätigung verschickt wird ist sowohl die Rate als auch der Preis genannt.Wenn ich den Preis aus der Buchungsbestätigung entferne, bekommt ihn aber auch kein anderer Gast zu sehen.Besteht die Möglichkeit, eine eigene Buchungsbestätigung an Expedia-Gäste zu verschicken? Oder kann man einen Filter anlegen, dass wenn die E-Mail-Adresse des Gastes @m.expediapartnercentral.com lautet, diese keine Bestätigung bekommen?Wie handhabt ihr das?Vielen Dank für eure Hilfe.Heike

416
J
Senior Guru
12 hours ago
Andrea Schirmer
Andrea SchirmerHelper
asked in DACH-based customers
AVS Anbindung

Liebe Community,gibt es Kollegen in der DACH Region, die erfolgreich die Anbindung mit OmniBoost an das AVS-System praktizieren?Wir haben unser Hotel in Cuxhaven und haben die Anbindung erfolglos ausprobiert, weil es mehr Arbeit machte die Daten zu pflegen/aktualisieren/löschen, als dass es eine Arbeitserleichterung für uns war.Ich freue mich über eure Rückmeldungen und lovely Valentinstag 😍Andrea🤗  

30723
Niclas Lundström
13 hours ago
Pierrick
PierrickMaster Apprentice
asked in Mews Beta Program
Exporting pdf of an invoice

Good morning fellow Mews- communityI would like to ask if anyone has already managed to export all invoices to PDF. After doing so, we intend to upload the entire export to Exact Online (our accounting software) in one go.Thank you in advance for your responses.Kind regards,Pierrick Hotel Pavillon Du Zoute Knokke-Heist/ Belgium

1059
Pierrick
2 days ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
posted in Mews Beta Program
Join the Beta for our new Accounts Receivable module

Hello everyone👋🏼 We are excited to invite you to participate in the Beta for our new Accounts Receivable/City Ledger module!If you track invoice repayments in Mews, this feature is designed to give you clear oversight of all your unpaid invoices and streamline the management of your accounts receivable.  Benefits for You ✨ 1. Clear Visibility of Unpaid Invoices  Grouped by Owner: Instantly see total balances per payer and how invoice balances are aging.  Detailed View: Dive into individual invoices for a specific payer, complete with aging and overdue indicators.  2. Effortless Invoice Management  Payment Handling: Process payments directly within the AR module.  Separation of Duties: Keep accounts receivable separate from customer-specific billing tasks.  3. Smart Reminder Capabilities  Chase Outstanding Balances: Send reminders right from the module.  Tracking History: View the dates of last reminder being sent 4. Historical Ledger Insights  Original vs. Outstanding Balances: Un

47849
Sylvain.Attou
2 days ago
A
AnnaWSenior Contributor
asked in How Do I..
Wrong Names of profils

Hello,since this afternoon profiles are suddenly displayed with the name of the companion although we have not changed anything. Or vice versa, where profiles of the companion suddenly have the name of the main booker. We have several identical profiles with the same name that are not actually profiles. Does anyone else have this problem?Is this maybe because of the new funktion with matching simmilar profils? Kind regards Anna

70
A
3 days ago
barb00sa
barb00saSuperstar Helper
asked in BENELUX-based customers
Hotek roomkeys

Hello Mews addicts ;-)"Is there someone who can assist with the integration of Hotek and Mews to program the key cards? Currently, I am missing the connection to program parking access at the same time as the key card is being programmed. Additionally, I was wondering if it would be possible to add a checkbox or similar feature in the system that allows us to select whether parking access and the night door are programmed together with the key card. Hotek has informed us that they cannot implement this feature themselves, as they only process what Mews sends through. Could someone please advise on how we can resolve this or implement such a solution?"Best regardsRobin

616
barb00sa
3 days ago
A
amunozContributor
asked in United States-based members
issues with invoices and reconciliation

hello everyone,mews implemented changes to “issue invoices” as well as payment reconciliation, and i was wondering if any of you have been able to find suitable solutions to the issues i’ve been having:1- one a bill is issued on invoice, it disappears from billing and only available in dashboard, where you need to click on each bill to view the amount that is due.2- when you have 20 different bills due, in various profiles and guests, that need to be reconciled with 1 regroupped payment, the new solution does not allow you to post the payment and then do the reconciliation, you must do both at the time of posting the payment.. furthermore, if the payment regroups various invoices scattered on various guest profiles, its impossible to attach the payment to each fraction of the bill 3 - most concerning is that once an invoice has been issued, and you issue a refund, the invoice is still shows as overdue. even if you rebated the bill4 - a rebated bill can only be closed to the initial pro

807
mauritsbots
Senior Guru
3 days ago
J
Jasmin H.Helper
posted in DACH-based customers
Mews IBE

Hallo zusammen,Frage an alle - wer nutzt die Mews IBE und wie sind eure Erfahrungen damit?Von welchem Anbieter seid ihr ggf. gewechselt?Wir sind derzeit bei HNS und mich würde interessieren, ob Mews da mithalten kann. :)Danke für Eure Einschätzungen. 

1456
Niclas Lundström
3 days ago
DirkVanGompel
DirkVanGompelMaster Contributor
asked in How Do I..
Rate Management / "Enhanced" Rates and Vouchers tables

Hi All,What is your experience with the new ‘Enhanced’ rate management overview?In my opinion it’s a big mess now, missing structure to have clear overview of your rates, base rates, rate groups, …..Search & filter options are nice but they are not stored, so every time you click on a rate and return to the overview they are gone again…Same for sorting options...I have the idea it’s released without it was even finished!Happy to read other hoteliers experiences on this.Best,Dirkhttps://releases.mews.com/en/enhanced-rates-and-vouchers-tables-in-mews-operations

21110
jessica.becker
Mews Employee
3 days ago
K
KathiMaster Apprentice
asked in DACH-based customers
Anreiseliste - welcher Bericht?

Hallo zusammen, wir haben inzwischen mehrere Varianten ausprobiert, sind aber neugierig, ob jemand eine bessere Idee hat. Welche Liste/Bericht nutzt ihr als Anreiseliste? Bedingung: wir müssen wissen, wer unsere HP/VP Produkte gebucht hat vielen Dank schon mal für euer Feedback! Kathi

11013
Leif Penning
Guru
3 days ago
jesson.atherton
Mews Employee
jesson.athertonMews Employee
posted in Mews Beta Program
Help Shape Our New Booking Curve Feature?

Hello Mews Community! 👋 We’re developing an exciting new booking curve data visualization feature for Mews BI, and we’d love your help to make it the best it can be. We’re running a short user testing exercise that will take just 5 minutes of your time. Your feedback is incredibly valuable in helping us design features that truly meet your needs and make a difference in your daily workflows. 👉 https://app.useberry.com/t/iqG6i4vCJLClYf/ Thank you for being an essential part of our journey to create amazing tools together! 🚀 If you have any questions, feel free to drop them below. We can’t wait to hear your thoughts!

692
N
4 days ago
A
AnnaWSenior Contributor
posted in DACH-based customers
Massive Probleme mit TAC (The Assistant Company) Schnittstelle

Hallo :)Hat noch jemand massive Probleme mit der TAC Schnittstelle?Wir nutzen die Schnittstelle für Wellnessanwendungen und Day Spa Buchungen. Dabei hat TAC große Probleme bei der Übertragung von Gastdaten und dem Abrechnen von Terminen. Wir haben ein Child Interface da wir den Übernachtungsservice und den Day Spa Service in MEWS getrennt haben. Aber leider funktioniert es nicht so richtig. Im DEZ 24 gab es ein Update und seitdem ist alles noch schlimmer. Der Support ist täglich auf unserem TAC Server aber es kommen jeden Tag neue Probleme dazu. Geht es Euch auch so mit der Schnittstelle? Liebe GrüßeAnna Wiesler

320
A
4 days ago
C
crawforcApprentice
asked in How Do I..
Help Me Understand how travel agent commissons work

Traditionally, rates are considered commissionable / non-commissionable. It looks like Mews considers whether a travel agent is commissionable?I don’t understand how to manage this. I found the setting to enable the channel manager to create company profile/travel agent contracts. However in practice, I don’t understand what to do with this. I’m finding this incredibly confusing and complicated. How can I ensure commission is being calculated for commissionable rates, and that they are being paid on time?  

623
J
Mews Employee
4 days ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
posted in Mews Beta Program
(CLOSED) Beta Program: Streamlined invoice payment flow

Hey Community! 🙂 I’m happy to share that we've streamlined the process of closing invoices with payments, reducing the time to settle invoices and ensuring up-to-date reporting on remaining balances, even when partial payments are made.   What’s in it for you:Save Time Managing Invoice Payments:Payments are now applied directly to invoices, and fully covered invoices are auto-closed. Close multiple invoices with one payment in a single click. Partial payments are correctly reflected in the outstanding invoice balances.Improved workflows:There's no longer a need to enter payments or close invoices from the guest or company Billing screen.  Unpaid invoices are now tracked and paid only through the Dashboard or Bills & Invoices reports. How can you get started?To get early access in your Live environment, please comment below with your property name or Enterprise ID. We will start activating Beta early next week. In the meantime, please see the attached guide on how to manage invoice

1085
Joanna Kozlowska
Mews Employee
4 days ago
P
PHman88Helper
asked in How Do I..
Changing ETA unlocks room

Good morning, Not sure if an error or well-thought out: When we lock a room (eg. to a TWIN room), and later add an ETA (eg. arriving at 13:00 instead of standard check-in time 15:00), the room unlocks.Thank you for your feedback. 

211
jessica.becker
Mews Employee
4 days ago
M
MagnusurbanresortApprentice
asked in How Do I..
Booking engine visual layout options

Hi Mews community! Thrilled to be part of the community and looking forward to contribute forward in any way I can. We recently launched our website with the booking engine and all works fine. The question I have is whether I can move the booking options to be shown directly on my hotel’s landing page? Rather than having to click to open a separate booking engine page» it would be more instantous and easier for our website visitors if they can do their date selection directly on the landing page. i have seen Siteminder offering something like this and we’re hoping Mews do to I just haven’t found optionallty for this in the configurations yet. Thank you for all your input and guidance in this matter! 

282
jessica.becker
Mews Employee
4 days ago
Nienke Wilbrink
Mews Employee
Nienke WilbrinkMews Employee
published in Mews Beta Program
Mews wants to learn from you: Allowances

Hello Mews-ers! Hope you are all doing well 🙂 We are looking into discovery on a new functionality: Allowances in Mews! And we would love to learn from you and gain your insights and feedback.  Firstly, what do we understand to be the meaning of Allowances?:The ability to assign a allowance (to be seen as credit) as part of a rate and/or add on which is then deducted, or treated as a payment.This is usually paired as an option within a larger package. Segments of this include resorts, city-centre hotels, hotels with heavy corporate business. As an offer within a corp rate agreement, there will be a (eg.) $20 spend available on the guest bill (or folio) that can be put towards room postings from the hotel restaurant.  Is this a functionality you are currently using either a work-around for, or are you interested in using this feature in the near future; and are you willing to be part of the discovery process for the functionality of allowances?Please comment on this post and we will ge

22819
Nienke Wilbrink
Mews Employee
4 days ago
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Industry News
Mews voted Best Hotel PMS at the HotelTechAwards 2025! 🏆

Hi Mews Community! 🌟The results are in, and we’re beyond proud to share that Mews has been named the Best Hotel PMS at the 2025 HotelTechAwards! 🎉 This marks our second consecutive win, and it’s a a huge achievement for everyone that’s part of the Mews community, from our team to our partners to our incredible hoteliers. 🤝For those unfamiliar, the HotelTechAwards 🏆 are the hospitality tech industry’s gold standard, recognizing the most impactful and innovative products. And once again, Mews has earned a perfect 100 HT Score—a huge achievement that wouldn’t have been possible without your ongoing feedback and support. Thank you for being part of our journey and helping us grow year after year! Jordan Hollander, Co-Founder of Hotel Tech Report and orchestrator of the awards, commented:“Mews winning its second consecutive HotelTechAward for Best PMS cements its status as a generational leader in hotel technology. Known for its powerful automation, seamless integrations and user-friend

140
jessica.becker
Mews Employee
4 days ago
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Whats the idea with the Online-Checkout?

So mews sends an e-mail to the guests for the online checkout. The problem we have with that, is that the checkout is not available when there are active charges for multiple persons in an reservation … in these cases an error message is shown which asks guests to solve this at the reception.Only when all active charges are on the responsible person the online-checkout is available (i think). This is rarely the case, because Mews POS and other services we use, create charges on person level. When guests have spa treatments or order something in our shop, restaurant or bar it is very likely that charges are created in a way that make the online-checkin unavailable.What happens then for us, is that the guests flood our reception because of the message on the online-checkout.Does anyone have issues with this too? How do you handle that?It would be great to get feedback from Mews on this topic, as it seems like a bit of a logical error to me. What is the idea here? What is the reason that

484
jones.eth
Senior Guru
4 days ago
Olivia.Dingreville
Mews Employee
Olivia.DingrevilleMews Employee
published in Mews Beta Program
Skip mandatory payment card details in Online Check-in - tell us what you think!

Hi everyone 👋, One of the next topics we are looking into for the Guest Portal, is giving you more flexibility to decide whether you want to collect the payment card details as part of the online check-in (OCI) flow. Today it is mandatory and we know it does not fit every situation: credit cards are less prevalent in certain countries, it may not be necessary for prepaid rates, it creates unnecessary confusion or drop-offs from guests, etc.We are not ready to launch a BETA just yet 😉 but we’re exploring a few options and wanted to share our current state of thoughts to hear your feedback.Set-it up at the Bookable Service level where you could decide to ask for cards in OCI, or make it depend on whether the rate is (partially/fully) prepaid or not. This is similar to the set-up we have in place for the Booking Engine.  I’m wondering whether that’s not granular enough? - i.e. you may want to collect card details for OTA bookings, whether they are prepaid or not, when you only have VCC

48431
James.taylor
Mews Employee
5 days ago
Community-widget-Referral-Program

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