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coudert.mathias
Mews Employee
coudert.mathiasMews Employee
published in Mews updates
Match & Merge: A new step toward more accurate and comprehensive Guest ProfilesNews

Hi everyone,I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. But before diving into the details, let me give you some context about why we built this and where we’re heading from here. Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. That’s where we’re headed, but first, we need to address one of the biggest challenges you face today: duplicate guest profiles. Duplicate profiles are a common issue, often caused by third-party OTAs and integrations. These

41932
A
12 hours ago
O
OceberlinApprentice
asked in How Do I..
Colors issues with {signInLink} Buttons and default Header Logo

Hello Community,I am reaching out regarding two issues with my booking confirmation email for a hotel, created through Beefree and integrated into Mews. Button Display: When I insert a button with the {signInLink} placeholder, the button appears in blue by default on Mews, despite the background colour I set in Beefree. I would like to know how to force the button’s colour in the HTML code so that it displays correctly. Header Logo: A default logo appears in the header on all emails in Mews. I am unable to remove it to personalise or replace it. Thank you in advance for your assistance with these points.Best regards,Océane 

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J
Senior Guru
13 hours ago
Ivo
IvoHelper
asked in Product best practice
Advice Needed: Setting Up Age Based Tourist Tax

Hello Mews Community,I’m looking for advice on how to correctly set up tourist tax for our property in The Hague. Currently, we have tourist tax configured as a product with a product rule attached. However, in The Hague, tourist tax is only applicable for guests aged 13 and above.The challenge we’re facing is that the product rule in Mews doesn’t allow us to add age conditions. Has anyone found a workaround or an alternative method to handle this kind of setup?Any insights or suggestions would be greatly appreciated!Thanks in advance,Ivo

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Sarah.Masterton-Brown
Community Manager
14 hours ago
DirkVanGompel
DirkVanGompelSenior Contributor
asked in How Do I..
Rate Management / "Enhanced" Rates and Vouchers tables

Hi All,What is your experience with the new ‘Enhanced’ rate management overview?In my opinion it’s a big mess now, missing structure to have clear overview of your rates, base rates, rate groups, …..Search & filter options are nice but they are not stored, so every time you click on a rate and return to the overview they are gone again…Same for sorting options...I have the idea it’s released without it was even finished!Happy to read other hoteliers experiences on this.Best,Dirkhttps://releases.mews.com/en/enhanced-rates-and-vouchers-tables-in-mews-operations

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Jamilla Brown
16 hours ago
ChrisHo
ChrisHoSenior Apprentice
posted in DACH-based customers
e-Rechnungspflicht ab 2025

Hallo,hat jemand bereits mehr Informationen zu den e-Rechnungen, gefordert ab kommendem Jahr 2025?Wird das MEWS-System entsprechend umgestellt (PDF-Format bei Rechnungen nicht mehr zulässig)? https://www.dihk.de/de/themen-und-positionen/erste-klarstellung-zur-e-rechnungspflicht-104322 Danke + schönen Tag! 

1925
Leif Penning
17 hours ago
N
N.HALL ConsultingSenior Contributor
asked in How Do I..
What determines or how do you change the Primary address on a profile with 2 addresses ?

How do I determine which of the addresses on a profile is to be the primary address ? 

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N
18 hours ago
jesson.atherton
Mews Employee
jesson.athertonMews Employee
posted in Mews Beta Program
Shape the Future of Mews BI: Beta Testers Wanted!

Hey Community 👋 Coming soon ...We're excited to announce that we're launching a beta program for our new Mews Business Intelligence (BI) add-on, and we're looking for enthusiastic participants to join us on this journey! Who We're Looking For:Single-service hotels, or Multi-property hotels where the primary business model is selling room nights.  We will be selective based on this criteria before expanding support to more diverse business models. This focus ensures we can provide the best experience and gather meaningful insights during the beta phase. What You'll Get:Early Access: Be among the first to explore the new Mews BI, featuring drag-and-drop customization of dashboards. Manager Daily Dashboard: Immediate access to an out-of-the-box dashboard designed to streamline your daily management tasks. Upcoming Dashboards: We're developing around 10 exciting out-of-the-box dashboards, which will be released sequentially during the beta.  What We Ask From You:Regular Feedback: Your ins

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J
18 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Coffee Corner's latest edition - Explore the Future of Hotel Automation

Explore the Future of Hotel Automation with Mews, Flexkeeping, and WestCord HotelsIn the latest episode of Mews Coffee Corner, join Damien as he hosts Luka Berger, founder of Flexkeeping, and ​@mauritsbots , ICT Specialist at WestCord Hotels, to discuss the transformative power of automation in hospitality.The conversation focuses on:Streamlined Operations: Learn how WestCord Hotels transitioned from outdated systems to seamless, cloud-based integrations powered by Mews and Flexkeeping, resulting in smoother workflows and enhanced guest satisfaction. Empowering Housekeeping Teams: Discover how Flexkeeping revolutionized daily operations by reducing paperwork, minimizing human error, and enabling real-time task management, making housekeeping a cornerstone of exceptional guest experiences. Impactful Results: Hear how Hotel Jakarta achieved a 70% increase in rooms ready on time, delivering stress-free check-ins for guests and setting new benchmarks for operational efficiency. Personaliza

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Sarah.Masterton-Brown
Community Manager
18 hours ago
rachelwu
Mews Employee
rachelwuMews Employee
posted in Mews Beta Program
🙌 Quick feedback needed: Help us improve Smart Tips

We've recently made Smart Tips available directly in our guest profiles to help you work more efficiently. Now we're exploring how to make these insights even more accessible in other aspects of your daily workflow.Would you help us by taking a quick user test? Your input will help shape how we integrate Smart Tips into the rest of the platform. The test will take no more than 5 minutes.👉🏼 Take the test here: https://app.useberry.com/t/tvwzayp1evb8Lc/Don’t hesitate to forward the link to any teammates who might be interested in providing feedback!Thank you for your time.Rachel WuSenior Product Designer (Guest Experience & AI)

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rachelwu
Mews Employee
19 hours ago
SarahTrepanier
Mews Employee
SarahTrepanierMews Employee
posted in Hotello to Mews transition
Trucs & Astuces : Mise en Place d'un Groupe Complex pour le Moteur de Réservation

Karine vous a préparé une démonstration de la création d’un groupe complexe avec une négociation tarifaire et des items inclus. Ce groupe utilisera aussi le lien de réservation en ligne.👉 Le lien de réservation en ligne de groupe est inclus dans la version Enterprise.       Il est aussi disponible en add-on dans la version Pro.

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SarahTrepanier
Mews Employee
1 day ago
S
Sebastian_MVMaster Apprentice
asked in DACH-based customers
Aneige einer Verfügbarkeitskategorie

Wir haben unsere Raten in vier Kategorien unterteilt. Wenn ich nun eine neue Reservierung anlegen möchte, habe ich auf der rechten Seite ein großes Fenster “Reservierung”. Dies führt dazu, dass wir meine Kategorie nur teilweise und die andere garnicht mehr sehen / aufrufen können. Kennt jjemand dieses Pronlem und wenn ja, wie habt ihr das gelöst?

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J
1 day ago
Nienke Wilbrink
Mews Employee
Nienke WilbrinkMews Employee
published in Mews Beta Program
Mews wants to learn from you: Allowances

Hello Mews-ers! Hope you are all doing well 🙂 We are looking into discovery on a new functionality: Allowances in Mews! And we would love to learn from you and gain your insights and feedback.  Firstly, what do we understand to be the meaning of Allowances?:The ability to assign a allowance (to be seen as credit) as part of a rate and/or add on which is then deducted, or treated as a payment.This is usually paired as an option within a larger package. Segments of this include resorts, city-centre hotels, hotels with heavy corporate business. As an offer within a corp rate agreement, there will be a (eg.) $20 spend available on the guest bill (or folio) that can be put towards room postings from the hotel restaurant.  Is this a functionality you are currently using either a work-around for, or are you interested in using this feature in the near future; and are you willing to be part of the discovery process for the functionality of allowances?Please comment on this post and we will ge

14917
Nienke Wilbrink
Mews Employee
1 day ago
A
Aurelia FaberApprentice
asked in How Do I..
"zum Mitnehmen"

Hallo zusammen,bei uns gibt es die Option rechts über den Kategorien “ Vor Ort Essen” und “Zum Mitnehmen” - gerne würde ich “Zum Mitnehmen” löschen. Man kann da automatisch eine Anpassung der MWST hinterlegen, da wir aber nichts haben, was man mitnehmen kann, würde ich das gerne deaktivieren. Ich weiß allerdings nicht wie. Hat da jemand eine Ahnung?LG, A. Faber 

352
A
1 day ago
G
GarenneApprentice
asked in How Do I..
Différence comptable lightspeed et mews

Bonjour,Nous avons une différence entre les chiffre d’affaire sur lightspeed et mews alors que les 2 sont reliés et bien paramètrés. Pourriez vous nous aider svp ?bien à vous 

191
Sarah.Masterton-Brown
Community Manager
1 day ago
S
SabineSchrHelper
asked in How Do I..
Online Check-in without cc

Hey all We want to change the settings for the online Check-in via Mews connector.Does anyone have an idea where we can change the settings? All our rooms are paid before guest arrivals. Therefore we do not want to ask again for their cc within the online check-in. Can somebody help and give me a reply where i have to change the setting? Looking forward to some help

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M
1 day ago
A
AntoineApprentice
asked in How Do I..
Fatal error on Mews App iOS

Hello all,Our housekeeper manager tried to install the Mews App on her iPhone in order to release rooms quicker but when she launch the app, it says Fatal Error everytime.Can you please provide us a solution in order to fix the problem ?Thank youBest regards,Antoine

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Sarah.Masterton-Brown
Community Manager
1 day ago
ChrisHo
ChrisHoSenior Apprentice
posted in DACH-based customers
CheckIn Daten für alle Personen abfragen

Guten Tag, bis vor Kurzem war es nötig, beim Check In von ALLEN anreisenden Personen pro Zimmer die Daten via Kiosk abzufragen. Seit ca. 3 Wochen reicht es wieder, dass nur 1 Person mit persönlichen Daten eincheckt. Ist es möglich, dies umzustellen, damit wieder alle anreisenden Gäste das Anreiseformular ausfüllen müssen? Die Daten fehlen somit aktuell zur Auswertung für das Statistische Bundesamt. Vielen Dank!

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jones.eth
Senior Guru
1 day ago
ettore.zotarelli
Mews Employee
ettore.zotarelliMews Employee
published in Mews Beta Program
New Beta: 🤖 AI-Summaries coming to your guest profiles!

The much-anticipated Smart Tips - an 🤖 AI summary of a guests' previous and future reservation notes, preferences and status - is now available directly in our guest profiles! This means hoteliers do not have to go out of their way to have a quick overview of what there is to know about each guest, blending seamlessly into their routines, and avoiding any missed opportunities to create those remarkable experiences.  How can I get started?The AI Summaries are already live for all demo properties, so feel free to take it out for a spin on your demo anytime, just by opening any guest's profile.To experience it in production (which is really where the magic happens, cause… data):Reply to this thread with the property you’d like added to this beta, in production I’ll enable the AI Summaries within my next working day (I promise I will be quick 🏃🏻) Depending on how many volunteers we got, we may limit the beta during the first few days while we monitor performance and feedback  What about

55677
A
2 days ago
J
Senior Guru
j.spiessSenior Guru
asked in DACH-based customers
MEWS down ?

Hello! ​@Mews Community Team For us the Mews site (app.mews.com) is currently inaccessible …! Status page shows all operational though…anybody else? What’s going on?kind regards,jp 

58122
J
Senior Guru
2 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Mews Roadmap: What’s new and what’s on the horizon

Curious about what’s next for Mews? We’re pulling back the curtain to give you an exclusive look at the features coming in 2025, all crafted with your feedback in mind.   In this special session, our product team will walk you through upcoming releases, showcase demos of features currently in development and share a sneak peek of our longer-term roadmap. You’ll also get a recap of what’s been recently launched, ensuring you’re up to date on all the latest enhancements.   This webinar is designed just for our customers, and we’ve made it easy for you to join live – no matter where you are. We’re offering the webinar at three convenient times across different time zones:  Wednesday, February 5th at 11AM EST  Wednesday, February 5th at 2 PM CET  Wednesday, February 5th at 4PM SGT   The session will conclude with a live Q&A, giving you a chance to ask questions and share your thoughts on where Mews should go next. What we’ll cover:  A summary of the latest Mews features and updates 

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Sarah.Masterton-Brown
Community Manager
2 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Security Q&A: Get your questions answered by our experts

In recent months, there’s been a rise in sophisticated phishing incidents targeting hospitality employees, attempting to trick them into revealing their login credentials to cybercriminals.  Although these activities occur outside the Mews ecosystem, we’re dedicated to providing support wherever possible. We’re monitoring the situation closely and assisting those affected. Since education is the best defense against phishing, we’re bringing in two of our security experts to help. Tony Carroccio, Senior Product Manager of Security, and Terry Brown, Senior Director of Engineering, will be answering your questions in an upcoming video series. With decades of experience between them, they’ll share key insights to help you stay secure and informed.  How to participate  Submit your questions here and our team will address them in an upcoming video. We’ll be gathering questions over the next few weeks to ensure everyone has the opportunity to participate.  Where to find the answers  Once the

470
Sarah.Masterton-Brown
Community Manager
2 days ago
Joscelyn.Comstive
Mews Employee
Joscelyn.ComstiveMews Employee
published in Mews updates
Unlocking Value with the Mews for Salesforce Integration

The Mews-Salesforce Integration brings seamless connectivity between Mews and Salesforce, providing hoteliers with valuable guest insights and operational efficiency.This integration allows hotels to personalize guest experiences, boost revenue, and streamline data management—all without third-party software or complex development. 1. Personalize Guest ExperiencesWith guest preferences, profiles, and spending data synced directly into Salesforce, hotels can offer tailored experiences and anticipate guest needs. This results in stronger guest relationships, enhanced loyalty, and “surprise and delight” moments that set your hotel apart. 2. Drive Revenue with SegmentationThe integration enables you to segment guests by spending patterns, identifying high-value customers for targeted offers. Sales teams can use detailed corporate account insights to negotiate group rates and increase profitability. 3. Improve Data Quality and EfficiencyAutomated data syncing between Mews and Salesforce eli

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Joscelyn.Comstive
Mews Employee
2 days ago
Bastian Zamorano
Mews Employee
Bastian ZamoranoMews Employee
published in Mews Beta Program
Be the first to benefit from our new Multicurrency capabilities in Mews PaymentsNews

Opening a new revenue stream is about to get a whole lot easier – and consider this your invitation to be the first to benefit. We’re about to launch new (and exciting) functionality for Mews Payments.  Multicurrency allows your guests to pay in their own currency, ensuring a better guest experience since the price they pay will match the amount on their card or bank statements. It also creates a new revenue stream for your hotel through an FX fee charged to the guest – a fee that banks traditionally keep. Join our beta program:  Get early access: Experience the new feature before its official release.  Enjoy personalized support: Get dedicated assistance from our product team.  Influence product development: Your feedback will shape the final product.  Interested in participating and unlocking more benefits of Mews Payments? Simply reply to this post to express your interest. Limited spots available – respond quickly to secure your place! Thank you for helping us enhance our service

31414
Bastian Zamorano
Mews Employee
2 days ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
published in Mews Beta Program
On hold: New Ledger Reporting & Trial Balance Reconciliation!

This beta is currently on hold: To ensure data accuracy, we’ve decided to delay this beta launch.However, we’re excited to offer early access to City ledger report / Accounts receivable including aging balance by end of November.  The Beta program for it will be announced separately - stay tuned.   We're thrilled to invite you to the Beta programme for our new standalone Deposit, Guest, and City Ledger Reports, plus Trial Balance reconciliation. We've already started the pilot with customers in North America, and with the latest improvements, we’re excited to extend it to our entire customer base worldwide! These reports have been designed to simplify your accounting processes by aligning with double-entry accounting principles and offering seamless data reconciliation through the new Trial Balance feature. Key Benefits ✨Instant Ledger Access: Get a clear overview of your assets and liabilities Reservation-Centric Ledgers: Track total reservation costs and pending payments, ensuring no

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Sarah.Masterton-Brown
Community Manager
2 days ago
N
N.HALL ConsultingSenior Contributor
posted in Industry News
Searching for a Hotel looking to participate in a pilot project

On behalf of an innovative startup, I'm excited to identify a forward-thinking hotel property interested in running a pilot project for an AI-powered chatbot designed to enhance guest engagement. We’re seeking a hotel that meets the following criteria:- Independent property- 150-400 rooms- Mews as PMS & Booking engine- Ideally, facilities such as a restaurant, spa, and spa treatments with associated systems offering open APIs- Location: Europe preferred for ease of access- Led by a management team that is both innovative and proactive in adopting new technologyIf your property is interested in participating in this pilot, please reach out. We’ll work together to determine if it’s the right match for the project, as our team is dedicated to ensuring an ideal fit for thorough testing and optimal results.This solution is already successfully deployed in several properties, and we’d love to explore a partnership with you.Please send a message to [email protected] with the subject

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N
3 days ago
Community-widget-Referral-Program

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