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Sabrina
SabrinaSenior Apprentice
asked in DACH-based customers

Housekeeping Digitalisiert nutzen

Hallo in die Runde,wir würden gerne komplett papierlos im HSK Bereich arbeiten.Ist jemand von Euch bereits hier angekommen und managed alles über MEWS? Wir würden uns über einen persönlichen Austausch sehr freuen.Vielen Dank für eine Rückmeldung von Euch.Liebe GRüßeSabrina 

9
Sabrina
3 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Product best practice

Community panel discussion recording: Digital Transformation

This week, we were joined by 3 community members to talk about Digital Transformation.If you weren’t able to join the live session, watch the recording below👇 where @Timur.Dikmen , our Solutions Architect Director, asks:What drives digital transformation for them How do they prioritise implementation of digital solutions AI - what excites them about it and how are they already using it Their advice to anyone looking to make changes in their propertyThere were further questions put forward by our community audience.Thank you @Mick @ClaudiaM.  and @Linus.Bihn for your thoughts and input in this session.Look out for May’s edition on Mews Community Panel Series where we explore how to achieve Operational Excellence. 

10
Sarah.Masterton-Brown
Community Manager
7 hours ago
VivianO
Mews Employee
VivianOMews Employee
published in BENELUX-based customers

Insider Insights: Wat is het SMS pakket en wat zijn de voordelen?Tutorial

Hi allemaal!Sinds eind vorig jaar hebben we een nieuw SMS pakket binnen Mews. Hiermee is het mogelijk voor gasten om via een SMS online in te checken.💡Reserveringen van OTA’s, zoals bijvoorbeeld Booking.com en Expedia komen binnen met een versleuteld emailadres wat het online inchecken bemoeilijkt, wel is het zo dat Mews het telefoonnummer kan ontvangen. Met een SMS kun je er voor zorgen dat ook deze gasten eenvoudig online kunnen inchecken.  Binnen het Customer Success Team merken we dat veel hotels nog niet bekend zijn met deze nieuwe functionaliteit en de mogelijkheden hiervan. In deze video laat ik je dan ook zien wat dit pakket is en hoe het werkt.We zijn benieuwd naar jullie feedback! 

692
VivianO
Mews Employee
9 hours ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Weekly Community Overview: News and UpdatesNews

Greetings, Mews Community!This week has been bustling with activity. Let's dive into the latest updates together.  Mews Product Roadmap Recap Missed our latest Product Roadmap? Catch up on the key highlights!  Stay tuned for the recording of our first Community Panel Series on Digitalization in Hospitality that happened on the 18th April. Introducing Mews Stacks Discover Mews Stacks – tailored tech ecosystems designed to simplify your operations. Join Our Pilot Program Shape user training directly within the Mews app. Complete the survey here to join our exclusive pilot program. Calling All Finance Experts Share your feedback on accounting categories for city tax rebates and cancellations with our Product Manager. Your Opinion Matters: Payments Information Page Help us refine the payments information page. Share your thoughts with us. Community Discussion: OTA Experiences Join the conversation on OTA experiences. Thank you for being part of the Mews Community and see you ne

20
MarketaOupi
Community Manager
10 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

Missed the Mews Product Roadmap? Here's what you need to know

Missed out on the second edition of Mews Product Roadmap: What's coming next? No problem. We've got the key takeaways and a full recording so you can stay up-to-date on the exciting new developments coming to Mews.  Before we dive in, we’d love to hear your thoughts on how we did. Share your feedback in this form so we can learn how to make our webinars better for you.     This session explored many of our upcoming features and initiatives, including:  Space upgrade promotions: Easily offer room upgrades at check-in to boost earnings and enhance the guest experience. This feature was a hit in our Beta Program and will soon be available for all customers.  Maximize your spaces: Generate additional revenue by offering amenities like bike rentals, parking, desks, or gym access as upsells. Financial operations made simple: Streamline guest and company billing for greater efficiency and accuracy. Improved ledger reporting is coming to our Mews Community Beta Program soon – to help shape

1031
Nienke Wilbrink
Mews Employee
12 hours ago
Aldair Borges
Mews Employee
Aldair BorgesMews Employee
posted in Mews Beta Program

New Beta: Digitalise the breakfast list

Hello Mews Community, we are working on removing the need to print out multiple pages of in house guests everyday so that your F&B team can manually confirm who has consumed breakfast.Our goal is to ensure that your teams no longer have to search for guests names and room numbers through multiple sheets of paper. We aim to achieve this but not only digitalising the breakfast list, but making it flexible enough that you can use it for any product or service where you’d like to understand how many people have consumed items and when.What are the benefits?Go green - Remove the need to print out reports for meals up to 3 times a day. Customise your experience - Mobile, Tablet and PC web versions mean that your teams can work on any device at any time allowing your to create the service experience that works for your property. Capture valuable data - understand when your restaurants or selected services are at their busiest. Minimise food costs - gain a greater understanding of consumed

88
A
15 hours ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
published in DACH-based customers

Spare Zeit am Empfang durch vereinfachtes Rechnungs- und AbrechnungsmanagementNews

Wenn dein Empfangspersonal so aussieht, wie es bei den meisten ist, dann sind es nicht nur Buchhalter/-innen. Und das ist auch gut so, denn dein Empfang sollte sich auf deine Gäste und einen guten Service konzentrieren, nicht auf die Korrektur von Rechnungen.    Genau aus diesem Grund haben wir den Prozess der Rechnungskorrektur vereinfacht, sodass er auch ohne Buchhaltungskenntnisse genutzt werden kann. Die Updates ermöglichen es den Manager/-innen auch, alle Änderungen zu verfolgen, um eine gute Übersicht und Transparenz zu gewährleisten. Und das Beste daran? Unsere Updates können deinem Team bis zu 90 % der Zeit ersparen, die es derzeit mit Korrekturen verbringt. Hier erfährst du, wie die Änderungen bei offenen Rechnungen deine täglichen Betriebsabläufe unterstützen werden:   Vereinfachte Rechnungskorrekturen: Entferne oder bearbeite Preis und Menge von Produkten direkt aus den Posten in der Rechnung.  Grund für die Korrektur: Erfasse den Grund für jede Korrektur, um die Prüfmögli

520
Joanna Kozlowska
Mews Employee
1 day ago
J
JoyVHApprentice
asked in How Do I..

IVOICE WITH OTA COMMISSION

Hi, How do you do to send your invoice when you are not allowed to show the OTA commission ? For exemple AGODA / HOTELBEDS: For which we receive a debit card but only for the net amount. (Reservation amount - commission)While I am supposed to send an invoice for the total amount closed.How do you proceed?

1
J
1 day ago
brenna.oneill
Mews Employee
brenna.oneillMews Employee
published in Mews Beta Program

Join the Mews University Pilot Program for In-App Training!News

 🚀 Calling all pioneers! 🚀Are you eager to shape the future of user training directly within the Mews app? Join our exclusive pilot program and be among the first to pioneer a revolutionary way of learning and mastering Mews!Let's pioneer together and make Mews even better! 💪🔧

370
brenna.oneill
Mews Employee
1 day ago
brenna.oneill
Mews Employee
brenna.oneillMews Employee
published in Mews University

Mews In-App Training: Join the Mews University Pilot ProgramNews

Are you ready to join our exclusive pilot program where you will have the opportunity to shape the evolution of user training directly within the Mews app? If you are eager to form part of this exclusive group, please complete this survey and let's pioneer together!The Mews University team is always looking to innovate and help customers like yourself make sure employees are trained effectively and they are confident to jump in and use Mews in their daily operations.That's why we are piloting a new way for users to get up and running with Mews in a more agile way - directly in-app!Our pilot program will take users through some of the most essential tasks for their day-to-day within your property's Mews demo environment. This will allow them to get hands-on and learn by doing, without the risk of making any errors to live customer data.Are you ready to help us pilot this new experience? Fill out the survey and a member of our team will reach out to you. 

260
brenna.oneill
Mews Employee
1 day ago
Nienke Wilbrink
Mews Employee
Nienke WilbrinkMews Employee
posted in Mews Beta Program

Granular cancellation policies

Hi all,Hope you are doing excellent! Not yet in beta, but rather I am trying to understand more about what your exact needs are with regards to cancellation policies. 🔮We are currently looking into giving our cancellation policies an upgrade, meaning: Being able to set cancellation policies on rate groups and rates in order to gain highest return on cancellations possible. Meaning, on high-pickup dates, a higher cancellation policy is to be charged to the guest. What we are thinking of is to add the flexibility to specify cancelation policies on both rate group and rate level. Additionally, to give the ability to specify cancellation policy on specific time periods.Does this sounds like something you would use? If so, I would love to speak with you! Please feel free to leave a comment in the conversation and let’s have a chat in the near future 😊Looking forward to hearing from you! Warmest,Nienke 

50
Nienke Wilbrink
Mews Employee
1 day ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
posted in Mews Beta Program

Help Us Shape the Future: Calling for Your Insights on Improved Ledger Reporting!

Hello Community! 🌟 We're thrilled to share exciting news as we embark on a journey to enhance our accounting ledger reporting by introducing Deposit, Guest, and City ledger reports. We want YOU to be a crucial part of it! 🗓 Call for Customer Interviews: Your Input Matters!To create a reporting system that truly caters to your needs, we want to understand your requirements better. Which user roles would benefit from these reports, and what specific tasks do they want to accomplish?  🙋🏽How to ParticipateIf you're interested in shaping the future of our reporting system, we invite you to participate in a 30 minutes customer call. Simply respond to this post, and I will reach out to you to schedule a suitable time!

7
R
1 day ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Last Call: Digital Transformation in Hospitality Webinar

Dear Mews Community, 🌸A last call for our Mews Community Panel Series event on “Digital Transformation in Hospitality”!It’s happening this week, on April 18th at 10 AM CET. Don’t miss out on this opportunity to engage with our panelists and explore the depths of digital transformation in the hospitality industry.If you haven’t registered yet, secure your spot by clicking here. 👈See you all there! 🚀

182
MarketaOupi
Community Manager
1 day ago
laura.asplin
Mews Employee
laura.asplinMews Employee
posted in Product best practice

City Tax Accounting Categories: What is the best practice for rebates and cancellations?

Hi Community!I am a Product Manager in the Finance team and I am looking for some feedback on how you use, or would like to use accounting categories for city tax rebates and cancellations.When rebating or cancelling a city tax would you want this to be posted to the same accounting category that the city tax was originally posted to? Or is there a reason why you might want this to be posted to a different accounting category? If so, why?Looking forward to your feedback and thanks in advance!

3
Sanne
1 day ago
B
BeggaApprentice
asked in How Do I..

help

I’m trying to extend a guest that was supposed to check out two days ago.  When I change the departure date to a future date, I keep getting the error message "Cannot add or modify consumed items".  What does that mean and how can I extend the guest?

2
matt.jeffrey
Mews Employee
1 day ago
Nurgul Aksoy
Mews Employee
Nurgul AksoyMews Employee
posted in Mews Beta Program

💡 Improve your Payment experience in guest profile! - Join the user testing 🙌🏻

Dear Community, we need your expert opinion!We’re improving the payments information page, to make it easier for you to find payment information for customers. Your input will help us compare and refine two different versions of the Payments information page, ensuring we deliver the best possible experience to our users. Your honest opinions are invaluable to us, so we genuinely appreciate your time and effort.🎨 Click here to share your thoughts and be a part of shaping the future of payments at Mews! 🤩Please feel free to share this with your front desk colleagues as they will essentially be the ones using them. 🤩 I really look forward to your responses and feedback. If you have any trouble or questions please do not hesitate to reach out to me. 

11
mauritsbots
Guru
1 day ago
ChrisHo
ChrisHoApprentice
posted in DACH-based customers

e-Rechnungspflicht ab 2025

Hallo,hat jemand bereits mehr Informationen zu den e-Rechnungen, gefordert ab kommendem Jahr 2025?Wird das MEWS-System entsprechend umgestellt (PDF-Format bei Rechnungen nicht mehr zulässig)? https://www.dihk.de/de/themen-und-positionen/erste-klarstellung-zur-e-rechnungspflicht-104322 Danke + schönen Tag! 

2
mauritsbots
Guru
1 day ago
A
AlexMPHApprentice
asked in About Mews Community

How do I send a search for someone's profile within the Community?

I was just on the Product Roadmap Webinar and wanted to reach out to Aldair directly about room block updates, showing on the timeline and the ability to book shoulder dates without having to split stay the reservation. I cannot figure out how to find an individual that is a part of the Community without searching through Topics and see if they are associated with that topic in someway. If someone could let me know how to search for individual members in order to private message, that would be very helpful.

1
Sarah.Masterton-Brown
Community Manager
1 day ago
James.taylor
Mews Employee
James.taylorMews Employee
posted in Mews Beta Program

New beta: Increase revenue with upgrades in Online Check-in

Are you looking for ways to increase revenue? Do you find yourself with available capacity for higher priced rooms? We’re excited to share this opportunity to join the Beta for our new upgrade capability in Online Check-in. Guests can now be offered available higher priced spaces when completing their online check-in to help boost your revenues and make their stay a little more special. How does it work?During Online Check In, Mews will check if there are any spaces in a higher category available. If so, the guest will be offered the upgrade and will be charged the new category price minus the price already booked.Mews will only offer an upgrade to single reservations - groups are not supported. Mews will not offer an upgrade if there is a restriction in place or there is no availability. Mews will not offer an upgrade if the higher category is cheaper than the price already paid.You'll be able to set individual space categories where you would not like a guest to upgrade to. E.g. to a

144
James.taylor
Mews Employee
1 day ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Introducing Mews Stacks: Transform Your Hotel's Tech Landscape Today!News

Hey Mews Community,Introducing Mews Stacks – the revolutionary way for hoteliers to embrace top-notch cloud technology! Tailored by region and property type, Mews Stacks offers curated tech ecosystems to simplify your decision-making process.Why Mews Stacks? With over a decade of experience and partnerships with industry leaders, we've handpicked the perfect combinations of solutions to meet your unique needs. 🤝🌐What's in it for you?Drive operational efficiency, boost revenue, and elevate guest experiences with our tailored ecosystems, designed for hotels of all shapes and sizes. 📈💼Ready to Transform Your Tech Landscape?Mews Stacks are already available for key regions like North America, the UK, and APAC, with more to come in 2024. Visit our Mews Stacks webpage for more information and start your tech transformation today! 🚀🔍 

140
MarketaOupi
Community Manager
2 days ago
F
FraukeApprentice
asked in DACH-based customers

Debitoren tracken über das Hauptbuchkonto

Liebe Alle,da es in mews kein Mahnwesen gibt, tracken wir unsere Debitoren über das Hauptbuchkonto.Um zu sehen, welche Rechnungen noch offen sind, filtern wir zunächst über das Konsumierungsdatum und schauen uns dann die Daten, die bereits eine Mahnstufe überschritten haben, genauer an.Hier kommen wir zu unserem Problem: Wenn wir am 05.03.24 drei Rechnungen ausgestellt haben, von denen nur noch eine unbezahlt ist, so zeigt uns das Hauptbuchkonto die anderen beiden Rechnungen dennoch als unbezahlte Rechnungen an. Erst, wenn ich in das Profil gehe sehe ich dann, dass die Zahlung bereits getätigt und die Rechnung geschlossen wurde. Rechnungen gelten im Hauptbuch scheinbar erst als bezahlt, wenn man ein Datum nach dem Zahlungsdatum filtert. Jedes Datum davor zeigt bezahlte Rechnungen noch als offen an. Habt ihr vielleicht eine übersichtlichere Möglichkeit gefunden, um Debitoren zu tracken? Liebe Grüße aus HamburgFrauke

8
Svenja
2 days ago
S
SamSuperstar Contributor
asked in How Do I..

Booking engine strike-through rate

Hi Community, How are you handling having the strike-through rate appear on the booking engine? Our rates are derived from the base rate but are in different rate groups due to different settlement & cancellation policies. To show this discount to the guests we are creating fake ‘copy’ rates to place in the rate group. I feel that there must be a better way, how do others work to have this appear on the booking engine? Thanks,  

4
S
3 days ago
Jason.Warnaar
Mews Employee
Jason.WarnaarMews Employee
posted in Product best practice

Google OTA Listings - Where do they all come from?!

When someone looks for a hotel on Google and sees the different prices, there is often many different options that can be considered “sketchy” (Bluepillow for example). I’m curious to see what your experiences are from these “OTA’s” that you may not have connected or agreed to but show up anyways. Do you know how they get their prices? How do you get them turned off? Will Google help with this or do you need to reach out to each OTA individually?

1
J
3 days ago
A
andreasSenior Contributor
asked in How Do I..

Increase adoption of online check-in with link send through SMS

Hi guys,In order to increase adoption of the online check-in by the guests (we don’t actually have staff on-site, so they must, at some point) we are looking for a way to communicate the online check-in link through SMS messaging. Either through an integration, or through a self-build API interface, or any other way that’s possible.Anyone have an idea on how to do this?We’ve been looking for ways to automize the check-in process, and Mews recently did a wundeful update allowing the main booked to add details for companions. Now we need to increase guest adoption for this. And many don’t bother to read their emails.There’s a few messaging systems that integrate with Mews, and offer their own check-in solutions. But none seem to get it fully working for an Austrian property that needs to collect information on all guests and their companions.Anyone have any helpful ideas on this? Will be much appreciated!

9
Tom McDonald
3 days ago
M
MaxHelper
asked in Product best practice

Get Apple Pay / Google Pay to work

Is it true that Apple Pay and Google Pay doesn’t work, if you use Mews Payments in a NON-MEWS Booking engine?Could’t find this written anywhere so far, but cannot get it to work.

2
M
4 days ago

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