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T
TessaApprentice
asked in How Do I..
PDF Confirmation with and without rates

Hello, How can I have confirmation PDF to send to my clients? So far I can’t only download a pre invoice or a register document for the reception. And many of them wants the confirmation PDF without the rates, especially when it’s a Company booking or some agencies. Thank you!

161
elena.pudova
Mews Employee
3 hours ago
daniel.do
Mews Employee
daniel.doMews Employee
published in Mews Beta Program
Beta Program: Split reservation & calculated cancellation fees

Hey Mews community 🙌 I’m excited to announce that we’ve completed the split reservation functionality. Now, when a guest extends their stay, you can create a new reservation with just 2 clicks, while keeping all the original reservation details intact in Mews Operations.  As part of this update, we’re also displaying calculated cancellation fees based on your set cancellation policies when shortening a reservation or adjusting the assigned category. What’s in it for you:Simplified reservation date management  Effortless split reservations for extended stays with automatic reservation creation Enhanced operational control for properties managing corporate contracts and strict payment agreements Greater transparency on cancellation fees when dates or assigned categories changeHow can you get started?To get early access in your Live environment, please comment below with your property name or Enterprise ID and we will start activating the beta on your property.Please add your thoughts an

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daniel.do
Mews Employee
8 hours ago
J
Jasmin H.Helper
posted in DACH-based customers
Stammtisch München?

Hallo zusammen,es gibt nun schon seit mehreren Jahren einen erfolgreichen Stammtisch der Berliner Kollegen zum Austausch mit Mews.Gibt es Münchner Hotels/Umgebung, die ebenfalls Interesse an einem Austausch haben?Liebe Grüße,Jasmin

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E
8 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
24th October: Get answers about Mews Terminal S2 in our Q&A sessionNews

The new Mews Terminal S2 is here 🎉 Designed to simplify your Food and Beverage operations, Terminal S2 combines ePOS and payment processing into one single device. We’re sure there's lots you want to know about this exciting new piece of cutting-edge tech. To get answers to all your questions, join us here in the Mews Community on Thursday October 24th from 12pm-2pm CET for a Q&A with Product Marketing Manager, Gustavo Franco. During this two-hour session, Gustavo will respond to all questions submitted by Mews Community members. To ask a question, simply add it in the comments section of this article. Not part of the Mews Community yet? Sign up to join in the conversation. We’d love to answer your questions. Can't make it between 12-2? No worries. Just ask your questions in the comments below ⬇️ before the session.  Gustavo is looking forward to the Q&A here on October 24th. See you then ✨ 

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Robin Gustavsson
10 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in About Mews Community
New here? Introduce yourself

Hey Community-friends 👋We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Sarah. You may already know me but if not, I’m looking forward to getting to know you in this community. 😊  I’m the Senior Community Manager here at Mews. You’ll be seeing my face quite a bit around here as I’m responsible for moderating the communications in this community. That means I make sure information flows fast between customers and the product team and that no question goes unanswered.I’ve worked in the SAAS industry for 6 years building and managing successful customer communities 👬 before I landed here at Mews in January 2022 - so, I’ve already got the community T-shirt, so to speak 👕I’m based in a leafy county called Surrey in the UK - not far from London. I am married and we have two young daughters who keep me busy. Zen for me is being in the great outdoors, running, hugging a tree or doing a spot of gardening. What is your zen?Hi

2169100
julio.oliveira
Mews Employee
15 hours ago
elena.pudova
Mews Employee
elena.pudovaMews Employee
published in Product best practice
Support tip of the week: Mews POS Tips & TricksTutorial

Hello, everyone!We hope you’re all having a fantastic week and enjoying the fall weather. As we settle into this season, it's a great time to refine our skills and get the most out of Mews POS. We've noticed an uptick in questions about the system, so here are some valuable tips to help you navigate Mews POS more effectively.1. Creating a Revenue CenterRevenue centers in Mews POS help categorize and separate different streams of income, improving financial reporting. To set up a new revenue center:Go to Settings > Revenue centers > + Fill in the name, default covers, and PMS code (if using a different PMS). Select an outlet to link to the revenue center and hit Save. This helps you streamline accounting and gain better insights into revenue sources.2. Creating a Customer GroupCustomer groups help segment your customers, making it easy to offer personalized services. To create a group:Navigate to Customers > Groups > + Name the group and click Create. Use customer groups to

20
elena.pudova
Mews Employee
15 hours ago
A
andreasHelper
asked in How Do I..
Online check-in for more than one room gets stuck on second screen

The online check-in gets stuck for anyone who booked two rooms or more. We’ve had several guests reporting this, and have managed to recreate it ourselves too.Checkout a screen recording of the issue: hereA quick fix would be greatly appreciated 😊

342
MarketaOupi
Community Manager
16 hours ago
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
posted in Mews Beta Program
North American Beta: New Ledger Reporting & Trial Balance Reconciliation

Hey North American community 👋 We are super excited to invite you to the Beta Pilot program for our standalone Deposit, Guest, and City Ledger Reports, plus Trial Balance Reconciliations!  We know how important it is for our ledger system to align with industry standards and to make data reconciliation easy and efficient.  That’s why we are thrilled to introduce our new ledger reporting framework, which follows double-entry accounting principles and provides seamless data reconciliation through Trial Balance.   Benefits for You ✨ Instant Access to Ledger Balances: Get a clear overview of your assets and liabilities.  Reservation-Centric Ledgers: Easily oversee the total reservation cost and pending payments, ensuring no revenue goes unpaid.  Clear Payment Identification: Know whether payments are for the current or future stay, aiding in cash flow forecasting.  Time Efficiency: Minimise daily time spent on data reconciliation.  Fast and Accurate Data: Make informed business de

105935
Eloisa
Mews Employee
1 day ago
laura.asplin
Mews Employee
laura.asplinMews Employee
published in Mews Beta Program
Beta Program: Manual Invoice Reminders

HiMy name is Laura, a product manager within the Billing team at Mews. As part of a wider initiative to streamline invoice administration we have developed a new manual invoice reminder and we are looking for Beta testers!Similar to the send bill to email feature, the invoice reminder email allows you to send an email to relevant recipients with the invoice attached in the format of your choice. Furthermore visibility of these emails allows you to manage workload between team members and gauge the relevant interval for a further follow up.We are working on automating the sending of these emails in the future, but in the interim we want to make them available to send manually, ensuring that reminders can be sent more quickly and with greater visibility.We are looking for customers who would be interested in getting early access to this feature and providing feedback through our Beta program, please let me know if you want to be involved in the comments.Laura

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J
1 day ago
J
Jagdschloss ResortApprentice
posted in How Do I..
Buchungschaos durch fehlerhafte Abrechnung

Ich musste zwei Anzahlungen für eine Anzahlung korrigieren, da sie falsch abgerechnet wurde und habe die Rechnung storniert dabei entstand eine Rückerstattung, die allerdings nicht rückerstattet werden soll und habe das auch storniert. neu gebucht um es richtig zu fakturieren, allerdings habe ich jetzt zu viele Sachen und finde mich nicht mehr zurecht. 

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J
1 day ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in About Mews Community
Welcome to the community! Start hereCommunity

Welcome to the Mews Customer Community! 👋 It’s great to have you here. Lets get you settled in!First things first, what are we actually doing in the Mews community? The intention here is for this community to be useful for both new and veteran customers, your level of knowledge doesn’t matter. Between us, there is a TON of expertise and information on this platform for you to plug into. 💡Like everything in life, you get back what you put in. This network is not just a place to get information, nor is it another support desk. It’s where we can give each other a helping hand by sharing our own knowledge and experience. There will be recognition for acts of kindness, in the form of points and badges, and you’ll get some cool rewards along the way. ⭐See what Matt Welle, our CEO, has to say about it...  The basic setup of our community is simple:CommunityAsk the community (or us) anything about us, our products or any other related question that might be on your mind. The community will t

6386
MarketaOupi
Community Manager
1 day ago
Nienke Wilbrink
Mews Employee
Nienke WilbrinkMews Employee
posted in Mews Beta Program
Granular cancellation policies

Hi all,Hope you are doing excellent! Not yet in beta, but rather I am trying to understand more about what your exact needs are with regards to cancellation policies. 🔮We are currently looking into giving our cancellation policies an upgrade, meaning: Being able to set cancellation policies on rate groups and rates in order to gain highest return on cancellations possible. Meaning, on high-pickup dates, a higher cancellation policy is to be charged to the guest. What we are thinking of is to add the flexibility to specify cancelation policies on both rate group and rate level. Additionally, to give the ability to specify cancellation policy on specific time periods.Does this sounds like something you would use? If so, I would love to speak with you! Please feel free to leave a comment in the conversation and let’s have a chat in the near future 😊Looking forward to hearing from you! Warmest,Nienke 

74169
Nienke Wilbrink
Mews Employee
1 day ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Hospitality Hot Topics: BWH Hotels Partners with Mews

Hello Mews Community!We’re thrilled to share some exciting news with you! BWH Hotels, a leading global hospitality group, has partnered with Mews to enhance their operational efficiencies and guest experiences as they continue to expand their global footprint.By choosing Mews as their certified PMS provider, BWH Hotels will leverage our innovative cloud-native platform to improve hotel operations, streamline guest services, and seamlessly integrate with existing systems across their European properties. This partnership is set to bring even more value to BWH hoteliers and guests, boosting both operational excellence and guest satisfaction.Ron Pohl, President of WorldHotels and International Operations at BWH Hotels, said it best: “The collaboration with Mews aligns with BWH’s dedication to delivering exceptional guest experiences. We look forward to working with Mews to increase operational efficiencies and enhance guest loyalty.”We’re truly excited to see the impact of this partnershi

140
MarketaOupi
Community Manager
1 day ago
S
SonjaSenior Contributor
asked in How Do I..
Notes in Guest Profiles

Is there a way to make the notes in guest profiles more visible or to have like a pop up once you open a profile or reservation? I would love the pop ups so reservation agents don’t forget to look into the notes

482
ettore.zotarelli
Mews Employee
2 days ago
Olivia.Dingreville
Mews Employee
Olivia.DingrevilleMews Employee
published in Mews Beta Program
Skip mandatory payment card details in Online Check-in - tell us what you think!

Hi everyone 👋, One of the next topics we are looking into for the Guest Portal, is giving you more flexibility to decide whether you want to collect the payment card details as part of the online check-in (OCI) flow. Today it is mandatory and we know it does not fit every situation: credit cards are less prevalent in certain countries, it may not be necessary for prepaid rates, it creates unnecessary confusion or drop-offs from guests, etc.We are not ready to launch a BETA just yet 😉 but we’re exploring a few options and wanted to share our current state of thoughts to hear your feedback.Set-it up at the Bookable Service level where you could decide to ask for cards in OCI, or make it depend on whether the rate is (partially/fully) prepaid or not. This is similar to the set-up we have in place for the Booking Engine.  I’m wondering whether that’s not granular enough? - i.e. you may want to collect card details for OTA bookings, whether they are prepaid or not, when you only have VCC

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M
4 days ago
jones.eth
Guru
jones.ethGuru
posted in Product best practice
Changed Checkin / Invisible Companions

Mews decided to change the checkin today and no longer ask for any companion data as far as we experience it …First things first @Mews: Next time send the info email in advance and not a day after the change … that would have saved us a lot of trouble.Second: Thats a problem … at least for us as pretty customer/service centered hotel thats a bad development. I know that there are some improvements on the way so my question is: Is this situation something that gets better with the upcoming changes?If yes then im wondering why you make these changes in advance at all.If not, we probably have to move away from the mews Checkin / Kiosk / Guest Portal solution because the minimum guest information requested is now definetly below what we need to offer our service in a way that meets our standards.

40
jones.eth
Guru
4 days ago
jones.eth
Guru
jones.ethGuru
asked in How Do I..
Technische Abwicklung SEPA

Kann mir jemand von der technischen Abwicklung SEPA berichten? Kann Mews das selbst der Rechnung zuweisen? Läuft das über ein Konto von Mews und die überweisen das dann gebündelt weiter oder wie genau funktioniert das?Hab zwar einiges dazu gefunden, aber wie das abgewickelt wird, dazu steht nirgends was.

446
jones.eth
Guru
4 days ago
jen.harris
Community Manager
jen.harrisCommunity Manager
published in Mews updates
Make it easier (and quicker) for guests to pay invoices ✨News

Hi Mews Community, So, you’ve issued an invoice and now you’re waiting for it to be paid. And waiting. Still waiting... When it’s settled, your work isn’t done; you still need to do some manual work to reconcile the payment. Sound familiar? To help hoteliers with this challenge, we’re excited to announce a new feature: payment request by invoice 🎉 By enabling guests to pay directly from an invoice, you’ll not only offer a frictionless experience, but you’ll also make life easier for your team with less time spent chasing outstanding payments and easier payment reconciliation. Keep reading to learn more and how to start using this new feature when it goes live on October 29 🚀  What’s new? This update adds a payment request link to invoices issued in Mews. When the guest clicks on the payment link, they’re taken to a secure page to complete their payment. The link can be configured according to your needs (or disabled if you prefer), giving you complete control.  Customize your payment

20210
matteo.binda
Mews Employee
4 days ago
ettore.zotarelli
Mews Employee
ettore.zotarelliMews Employee
published in Mews Beta Program
New Beta: 🤖 AI-Summaries coming to your guest profiles!

The much-anticipated Smart Tips - an 🤖 AI summary of a guests' previous and future reservation notes, preferences and status - is now available directly in our guest profiles! This means hoteliers do not have to go out of their way to have a quick overview of what there is to know about each guest, blending seamlessly into their routines, and avoiding any missed opportunities to create those remarkable experiences.  How can I get started?The AI Summaries are already live for all demo properties, so feel free to take it out for a spin on your demo anytime, just by opening any guest's profile.To experience it in production (which is really where the magic happens, cause… data):Reply to this thread with the property you’d like added to this beta, in production I’ll enable the AI Summaries within my next working day (I promise I will be quick 🏃🏻) Depending on how many volunteers we got, we may limit the beta during the first few days while we monitor performance and feedback  What about

32245
ettore.zotarelli
Mews Employee
4 days ago
barb00sa
barb00saMaster Helper
asked in How Do I..
Returning customers and credit card problems

Dear Mews freaks here,does anyone have the same problem as me? If there is a direct reservation from a customer or is a returning customer who has a credit card in his customer record an automatic mail is still sent to the customer to say that there is no credit card in the system for him even though he has given it on the phone. Is there any way to do this when a reservation is made for a returning customer that the credit card is automatically linked to the new reservation? And furthermore, when we are checking in a customer, Mews indicates that no pre-authorization was made for the reservation even though it is present in the system. Is there any way to avoid this. Hope someone can help me with this? Robin 

702
J
4 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates
Weekly Community Update: A short recapNews

Hi Community,Thank you for another exciting week filled with new features and industry updates. As we move forward, don’t forget to share your feedback on our latest releases and keep the discussions going!1. Mews POS – Web Interface vs. Mobile App:Understanding the distinctions between the web interface and mobile app is critical for efficient use. The web interface handles setup tasks like payment methods, tipping configurations, and printer setup, while the app is designed for daily operations. Keep these differences in mind as you optimize your setup.2. Payment Request by Invoice Feature (Live on October 29):We're excited to introduce a new payment request feature for invoices! With this update, you can send guests a secure link to pay directly from the invoice, making it easier to collect payments and reconcile them automatically. It's perfect for improving cash flow, reporting accuracy, and overall guest satisfaction.3. Smart Tips Beta – AI Summaries of Guest Profiles:Our new bet

60
MarketaOupi
Community Manager
4 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Hospitality Hot Topics: Exciting News from Bob W!News

Hi Community,We love hearing these incredible success stories from our customers, and today we’re proud to share that Bob W has been named a finalist in the EY Entrepreneur of the Year Awards 2024! 🚀They’ve made it to the Top 10 and are also one of the Top 2 in Tech! A massive congratulations to their co-founders, Niko Karstikko and Sebastian Emberger, for their leadership and vision! 🙌It’s inspiring to see their hard work and innovation being recognized. And with the help of their amazing team and community, they’ve achieved so much.✨Could their tech-driven success have anything to do with Mews? We're happy to see how it may be playing a part in their journey! 😉💪 And don’t forget—you can help them secure the Audience Favourite award!  Vote for Bob WSpecial shoutout to @Femke, @Sergii and @Elisa Giffra for being valued members of our community.Let’s celebrate this milestone with Bob W and cheer them on towards victory! 🎉

191
Femke
5 days ago
R
River HouseSenior Contributor
asked in DACH-based customers
Zwei-Faktor-Authentifizierung Android login geht nicht mehr. URGENT

Hallo zusammen,Die Zwei-Faktor-Authentifizierung auf einem Android Phone funktioniert tadellos, doch nun erscheint keine Codes mehr von Mews. APP wurde mehrere male schon neu installiert, auf Mews wurde ein Zwei-Faktor-Authentifizierung Reset gemacht. Das Android Phone kann weiterhin von unserer Rezeptionistin nicht gebracht werden.Danke um jeglichen Hinweis.Besten Gruss Kevin

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R
5 days ago
B
brianBLAUMaster Apprentice
asked in How Do I..
Payment Types

How can I add more custom payment types? E.g. for AIRBNB payouts (reservations fully paid by AIRBNB), what “payment type” can I use? I want to use “AIRBNB” as a payment type, but there is nothing similar.

241
S
Senior Guru
5 days ago
Claudine Vio
Mews Employee
Claudine VioMews Employee
posted in Hotello to Mews transition
Ajout des exports comptables

Faisant suite à la mise en beta des nouveaux rapports de grands livres et de la balance de vérification, nous sommes maintenant en mesure de vous proposer les exports comptables aux formats suivants : Acomba, AcombaX, Sage Simple Comptable et Avantage.Comment obtenir cette intégration ?1 – inscrivez vous comme au programme beta North American Beta: New Ledger Reporting & Trial Balance Reconciliation | Community (mews.com) en inscrivant le nom de votre propriété dans les commentaires du post. Nous vous recommandons aussi de regarder les documents explicatifs dans ce post, ils vous seront très utiles.2 - Pour l’export comptable, mettez simplement en commentaire de ce post  le nom de votre propriété ainsi que le format d’export que vous utilisez.N’hésitez pas à poser vos questions ou à partager vos commentaires dans ce fil de discussion.

80
Claudine Vio
Mews Employee
6 days ago
Community-widget-Referral-Program

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