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PwattelApprentice
asked in How Do I..
Set up restrictions / exemptions

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick 

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dani.molina
Mews Employee
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NickySuperstar Apprentice
asked in DACH-based customers
Offene Forderungen

Hallo Liebe Community, ich bräuchte bitte eure Hilfe, wo kann ich sehen welche Buchungen noch offene Forderungen haben, bei denen noch keine Rechnung erstellt wurde? Unter Reservierungsüberblick kann ich nur die Geschlossenen Rechnungen filtern, bei Rechnungen tauchen auch nur diese auf welche ja im Vorfeld erstellt wurden.  Gerade hat mich nämlich ein Gast darauf aufmerksam gemacht dass er noch eine offene Rechnung zu begleichen hat, das wäre uns bis zum Montasabschluss vermutlich gar nicht aufgefallen, da diese Forderung nirgends auftaucht da noch keine Rechnung erstellt wurde. Liebe Grüße und danke für eure HilfeNicky   

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The Suites Hamburg
The Suites HamburgApprentice
asked in How Do I..
MEWS Integration for Local Gym Access & Breakfast Partners

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz 

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The Suites Hamburg
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RoterOchseHelper
asked in How Do I..
Paypal-Zahlungen bei Buchungen über Channelmanager

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

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James.taylor
Mews Employee
James.taylorMews Employee
posted in Mews Beta Program
Beta program: More customisation of data collected during Online and Kiosk check ins

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses. You might need to capture the names of all guests on a reservation from a safety perspective You might need to collect different data from the reservation owner compared to other guests in your location You might need contact details from all guests to share access instructions with the entire group Now, the new check in form gives you much greater control to address all these scenarios and more: New fields give you greater control over guest data; names, email & signature are now configurable in the check in form Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child sta

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jgaletka
Mews Employee
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ArpanApprentice
asked in Onboarding
Can not get the Onboarding Wizard to show in Brave or Firefox

Hello!I am a new Mewser and would love som guiding now when I can not get the Onboarding Wizard to show. I am using VPN but tried everything from taking this away to allowing third party cookies but it just does not show. I dont like to take these away ofcourse when I want to make as much safetymoves online as possible.Any guidence on how to get the Onboarding Wizard showing in a safe way?Best regards,Arpan

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jessica.becker
Mews Employee
flosherry
Mews Employee
flosherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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Sylvain.Attou
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SAIDZApprentice
asked in France-based customers
TARIFS AGODA AVEC PDJ

Bonjour;Nous recevons régulièrement des réservations AGODA au tarif avec PDJ inclus mais le tarif affiché sur agoda et MEWS ne correspondent pas même en modifiant les tarifs sans commissions AGODA nous obtenons des tarifs chambres hors pdj, alors que les tarifs sur la réservation AGODA incluent le PDJ comment faire svp ?Merci pour votre aide et compréhension

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Karo
KaroSuperstar Apprentice
asked in About Mews Community
Mews logins for app, community, university - password manager struggle

Hi Mews/ Community. Anyone else also struggling with the different log-ins for Mews app, Mews university and Mews community? My password manager is not managing to separate these, but keeps updating password for the other pages, so I keep sending “forgot password” links to access the community/ university pages. I would love to be able to access all from the main-app/dashboard. Would make me participate more...

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Georg Gaag
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AntoineD24Aero44Senior Apprentice
asked in How Do I..
VAT % switched

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards, 

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tracildaApprentice
asked in How Do I..
United States OTA rates

Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia? If yes, how did you set up your rates in Mews?

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jessica.becker
Mews Employee
jessica.beckerMews Employee
published in All About Unfold
Unlock the Future of Hospitality at Mews Unfold 2025

Hi Community!Mews Unfold is back, and this year promises to be the most transformative yet. Scheduled for April 30, 2025, in Amsterdam, this one-day event is a must-attend for hoteliers, innovators, and visionaries eager to shape the future of hospitality.​Why Attend?Unfold 2025 isn't just another industry conference—it's a catalyst for change, with over 700 hoteliers and hospitality experts expected. Need a reason to say yes? Wait until you see what we’ve lined up. ✨ After an Introduction from Mews Founder, Richard Valtr, and CEO, Matt Welle, you can look forward to the following sessions:🌎 Navigating new frontiers together: Exceptional experiences and lasting impactExpand to see who’s speaking! 👇Speakers: Monica Galetti (Chef & TV Presenter), Matthijs Welle (CEO, Mews), Richard Valtr (Founder, Mews)  🤖 The spirit of hospitality in the age of automationExpand to see who’s speaking! 👇Moderator: Bashar Wali (Founder + Chief Executive Officer, This Assembly),Speakers: Dina Belon

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jessica.becker
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Atomize RMS saves Norwegian hotel group 50 hours per week

When Norwegian group Kronen Hotels automated their revenue management through Atomize, a Mews company, they unlocked massive time savings – 50 hours per week across the group. Not only that, RevPAR jumped by 35%. Want to know the story behind those numbers? 👇  Revenue management, simplified For Kronen Hotels, managing the revenue strategy for five different properties meant applying pricing updates and tracking market and competitor data – all manually. That's hours and hours of time that could be spent on more valuable tasks. They needed a system that would streamline their operations through automation.  “Atomize turned out to be exactly the system we needed. It automatically collects and analyzes live internal and market data 24/7 for the next 365 days. This saves us about ten hours a week per hotel, which comes to fifty hours per week in total.”  - Chris Pedersen, CEO, Kronen Hotels  But Atomize is about more than time savings. With real-time price recommendations, the team can en

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ellen.hartelius
Mews Employee
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AmontSenior Apprentice
asked in How Do I..
GA4 Purchase Event Not Logged

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue. 

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matteo.binda
Mews Employee
matteo.bindaMews Employee
published in Mews updates
New feature alert: join the Recurring Payments Early Bird Program

Hey there Mews Community 👋Do you need a way to take regular payments easily – perhaps for long-term extended stays, student rentals, gym memberships or subscriptions to in-house co-working spaces?  If the answer to any of those questions is yes, then you need to join our upcoming Recurring Payments Early Bird Program. Simply comment on this post to sign up. Recurring Payments is an exciting new feature that we are releasing in April. You will be able to automate regular subscription payments effortlessly, allowing your staff to focus on what truly matters – your guests. Just set it, forget it, and watch the revenue roll in. The feature is easy to use and fully embedded into Mews Payments, so you won’t have to worry about complicated setup processes. You’ll then be able to improve efficiency, predict future cash flow and lower costs as automation reduces staff time required to take payments. Guests can pay using SEPA Direct Debit or card payments.  Participants in the Recurring Payment

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matteo.binda
Mews Employee
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crawforcSuperstar Apprentice
asked in How Do I..
Metasearch Options with Mews Booking Engine

Hello!What options exist for metasearch with the Mews booking engine? Are there any? I’m seeing Mirai, but that looks like it would be a new booking engine solution in general that supports metasearch. Our CRS is Siteminder, but this isn’t an option for a booking engine for us. 

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Erik82Senior Apprentice
posted in How Do I..
Kiosk & Hotek Classic

Hey all, Im looking for a collegue hotel who's using the MEWS kiosk and Hotek Classic Locks.  IF possible in the (eastern part) of the Netherlands :) Looking forward to hear from you!  With kind regards! Erik 

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Daniel TomschiApprentice
asked in How Do I..
Repeating guest report

Dear Mews community,do you know if we do have a tools to track repeating guests? I know it is visible in the timeline, but that is not enough for tracking in reporting.What is your approach, how do you track repeating guests prior the arrival? Manual report or some data from MEWS?Thank you,Dan

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dani.molina
Mews Employee
H
HAlvarezMaster Apprentice
asked in How Do I..
2 night min restrictions "Sandwich days"

Hello fellow Mews users,I'm currently facing a challenge with managing "sandwich days" in our booking setup. We typically require a minimum three-night stay for arrivals on Thursdays, Fridays, or Saturdays. However, when a guest books from Tuesday to Friday and there's another arrival scheduled for Sunday, this blocks potential guests from booking a Friday and Saturday stay.I'd like to enable two-night bookings starting on a Friday in such cases. Could anyone advise on the best way to create a manual restriction in Mews to allow this?Additionally, how does your team handle these types of sandwich days? At the moment, I'm manually scanning the timeline for the entire year to identify and adjust them, which is quite time-consuming.Any tips or best practices would be greatly appreciated!

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dani.molina
Mews Employee
tom.horner
Mews Employee
tom.hornerMews Employee
posted in Mews Beta Program
Help us improve dynamic rate pricing in Mews

Hello Mews Community 👋Following the recent and exciting news that Mews added industry-leading revenue management system, Atomize, to our suite of products, we’re kicking off a round of research to discuss the important topic of dynamic rate pricing in Mews.We’d love to hear from you if…You automate rate pricing using a Revenue Management System (either in Atomize, or another RMS) You manage dynamic rate pricing manually in MewsAs part of this research, we’d like to conduct a 30-minute video call to understand your current experience working with the rate pricing screen in Mews, your existing workflows, and your pain points. We'll also seek to explore how and where we can leverage Atomize's power to improve rate pricing for you and to meet your specific needs.To take part, please register your interest below. Alternatively, feel free to reach out by DM  😊Thanks, and we look forward to hearing from you. 

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Karo
Joanna Kozlowska
Mews Employee
Joanna KozlowskaMews Employee
posted in Mews Beta Program
North American Beta: New Ledger Reporting & Trial Balance Reconciliation

Hey North American community 👋 We are super excited to invite you to the Beta Pilot program for our standalone Deposit, Guest, and City Ledger Reports, plus Trial Balance Reconciliations!  We know how important it is for our ledger system to align with industry standards and to make data reconciliation easy and efficient.  That’s why we are thrilled to introduce our new ledger reporting framework, which follows double-entry accounting principles and provides seamless data reconciliation through Trial Balance.   Benefits for You ✨ Instant Access to Ledger Balances: Get a clear overview of your assets and liabilities.  Reservation-Centric Ledgers: Easily oversee the total reservation cost and pending payments, ensuring no revenue goes unpaid.  Clear Payment Identification: Know whether payments are for the current or future stay, aiding in cash flow forecasting.  Time Efficiency: Minimise daily time spent on data reconciliation.  Fast and Accurate Data: Make informed business de

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A
AdaMaster Apprentice
asked in DACH-based customers
mailvorlagen

Hat jemand eine Idee , wie  bei Spontanbuchungen  die mailvorlagen  automatisch rausgehen  können? Da die Vorlagen zeitlich begrenzt sind, bei mews so eingestellt, bekommt ab 12 Uhr kein Gast mehr  eine Info  kein Code zum einchecken und keine Zimmernummer. Nachmittags ist die Rezeption bei uns nicht besetzt .  

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jesson.atherton
Mews Employee
jesson.athertonMews Employee
posted in Mews Beta Program
Help Us Understand How You Manage Budgets & Forecasts?

Hi everyone! 👋We’re currently working on improving how Budget and Forecast features work across Mews, and we’d love to hear from you.If budgeting and forecasting play a role in your day-to-day, and you feel like you have something to say (big or small!), please take a few minutes to fill out this short survey. Your input will help us build solutions that better fit your real needs.👉 https://app.useberry.com/t/igQMqcK6KZVKqL/Thanks in advance for sharing your experience — your feedback truly makes a difference! Feel free to drop a comment or reach out if you have any thoughts you'd like to share beyond the survey.— The Mews Product Team

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mbrideau
P
PHman88Helper
asked in How Do I..
New OTA on my Channel Manager - how will reservations be processed by Mews

Dear reader, I am in the process of starting a cooperation with a new OTA. The reservations will reach Mews via our standard Channel Manager (Stardekk).Anything I need to do so that the reservation gets read into Mews correctly? (eg. should I like a ‘Travel Agency’ or something? Or will the reservation simply drop, mentioning the name of the new OTA?)Thanks ! :-)

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K
KamalSenior Apprentice
asked in Onboarding
Arrivals report

Hello. Wer are new to mews. Anyone know how we could print a simple arrivals report with guest name and room no

797
Robin Gustavsson
Community-widget-Referral-Program

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