Skip to main content

Recently active topics

111 Topics
yumiko.pagnoux
Mews Employee
yumiko.pagnouxMews Employee
published in DACH-based customers
Webinar: Mews, anker & alpen und SiteMinder

Webinar – Veränderung als Chance: So gelingt der Systemwechsel im HotelTech-Wechsel muss kein Chaos sein. Nimm Teil an unserem gemeinsamen Webinar mit SiteMinder, Mews und anker & alpen consulting GmbH am 7. Mai um 14 Uhr. Wir zeigen dir, wie du auf die richtige Lösung umsteigst – ohne Stress.  👉 Jetzt anmelden!Was euch erwartet:✅ Was ist wichtig bei einem Systemwechsel bzw. Systemneueinführung?✅ Wie wähle ich die richtige Technologie?✅ Datenmigration und Datensicherheit✅ Change Management✅ Einblicke in zukunftsträchtige Onboarding-Prozesse und Praxisbeispiele✅ und vieles mehr! Datum: 7. Mai 2025Uhrzeit: 14:00 Uhr👉 Jetzt anmelden!

130
yumiko.pagnoux
Mews Employee
The Suites Hamburg
The Suites HamburgMaster Apprentice
asked in DACH-based customers
Timeline "Interne Verwendung" nachträglich in Buchung abändern

Hallo,Wir sind recht neu bei MEWS und haben in der Timeline für eine längere Buchung eines Stammkunden um den Zeitraum zu blocken blöderweise nach dem wir mit MEWS Online gingen vorerst einen Verführbarkeitblock eingetragen. Der Kunde hat langzeit über mehrere Monate gebucht, jetzt möchte ich den Eintrag löschen und in eine Buchung ändern. Habe gelesen, dass dies nicht möglich ist, bzw. mach 7 Tage in die Vergangenheit (https://help.mews.com/s/article/can-i-create-or-modify-a-reservation-for-a-date-in-the-past?language=de).Ich verstehe, dass es die Buchhaltung ändern würde und diverse Journals, jedoch ist es so halt falsch für die Buchhaltung als auch die Statistik. Ich möchte eine korrekte Statistik und auch muss der Kunde Rechnungen über MEWS erstellt bekommen. Hatte jemand schon mal ein ähnliches Problem bzw. weiss Rat? Ich weiss, dass es nicht sonderlich schlau war. Das selbe haben wir bei einem anderen Kunden gemacht, mit der Absicht es nachträglich zu ändern.  Gruss Moritz  

423
The Suites Hamburg
mats.löfstedt
Mews Employee
mats.löfstedtMews Employee
published in Nordics-based customers
Unlocking revenue potential with customized emails and personalization

Hello folks! Hope you’re all well! You probably knew that you can change the mails that we send out through Mews PMS, or you didn’t, which now means you have something interesting to test out (in your demo-environment first)! Are you aware of the additional value you can create for your guests?   Deloitte wrote a study on personalization and the benefits that are derived through more thereof. In the same study, they write that 2 out of every 3 consumers are more likely to lean towards brands that can predict their needs. If there’s something we’ve learned throughout the years, it’s that people need to eat – so why not introduce a restaurant - or the option to book a table in your own – already in the confirmation email?   In the same study, Deloitte writes that 75% of consumers spend an additional 37% more with brands that offer them personalized experiences. Broadly speaking, this doesn’t necessarily just apply to consumers in eCommerce, but also guests at your hotel.  It goes to show

254
mats.löfstedt
Mews Employee
matteo.binda
Mews Employee
matteo.bindaMews Employee
published in Mews Beta Program
New feature alert: join the Recurring Payments Beta Program

Hey there Mews Community 👋Do you need a way to take regular payments easily – perhaps for long-term extended stays, student rentals, gym memberships or subscriptions to in-house co-working spaces?  If the answer to any of those questions is yes, then you need to join our upcoming Recurring Payments Beta Program. Simply comment on this post to sign up. Recurring Payments is an exciting new feature that we are releasing in April. You will be able to automate regular subscription payments effortlessly, allowing your staff to focus on what truly matters – your guests. Just set it, forget it, and watch the revenue roll in. The feature is easy to use and fully embedded into Mews Payments, so you won’t have to worry about complicated setup processes. You’ll then be able to improve efficiency, predict future cash flow and lower costs as automation reduces staff time required to take payments. Guests can pay using SEPA Direct Debit or card payments.  Participants in the Recurring Payments Beta

33417
M
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🌿 Mews Unwind 2025: An Evening to Remember at Skybar Malabar

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

412
jessica.becker
Mews Employee
mats.löfstedt
Mews Employee
mats.löfstedtMews Employee
published in Nordics-based customers
Atomize: The (not so) secret weapon of rate management with Atomize

Hey folks, Hope you’re all well! How do you manage rates today? How many hours do you spend manually adjusting rates to ensure you meet the demand and remain competitive in your market both during high-, and low seasons?   It’s no secret that we acquired Atomize – A Mews Company late last year, and since then we’ve done quite a lot to ensure that more hotels, hostels, and other types of properties get as much time as possible back – to spend on what truly matters – your guests!   With Atomize you really have two alternatives – auto-pilot or manual adjustments (with a whole lot of extra insight and data), but regardless of the model chosen, you have access to rich information like your historical data, future forecast, and other key performance indicators like ‘Rev. PAR’, ‘ADR’, ‘Occupancy’, and more!   With the auto-pilot on, Atomize automatically adjust your rates within the pre-determined boundaries you define. The only thing you need to do at this time is to monitor and adjust on a

80
mats.löfstedt
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: April 2025

Hi Mews community! 🌟Check out our new releases in April below 👇 🚀 New Features A smarter way to price for the seasons in Mews Operations! Tired of creating multiple rate copies just to handle seasonal pricing? Now, you can define dependent rates based on check-in dates, directly from the pricing grid.   Accounting is now easier with unique descriptors for Mews payouts. Ever wished you could easily distinguish Mews payouts in your bank account? With unique payout descriptors for your property, tracking Mews payouts is now simpler than ever.   Say goodbye to passwords, hello passkeys! No more password struggles, verification emails, or waiting for codes. Mews now offer a faster, more secure way to log in; Passkeys. Passkeys are secure tokens you use to unlock your account; just use Face ID, your fingerprint, or PIN to unlock your passkey and access your account: no password needed. You can even store them in your browser or password manager for easy access. You still need your emai

30
jessica.becker
Mews Employee
R
rebecca.timberlake1Apprentice
asked in How Do I..
Availability Block Visibility

Has anyone found a way to make availability blocks visible on the timeline? Right now, I create availability blocks with the links so that guests can book online, but nothing shows up on the timeline to indicate that those spaces are blocked for those dates. The best I’ve done is to add the event to the calendar, which then shows up with blue dots along those days on the timeline. I like using the availability blocks for events, but our front desk staff hates that when they scroll through the timeline to check availability, there is no visible block or anything to indicate that those days are blocked until they try to create a reservation. 

405
jessica.becker
Mews Employee
P
PHman88Helper
asked in How Do I..
How do I automatically associate company to incoming reservation?

Hi there, We’re in the process of starting with a new OTA. How do I make an incoming reservation immediately do the following? 1) create two bills: one for the guest (city tax + incidentals to be paid by guest); one for the OTA (prepays accommodation). How do I route specific items to specific bills?2) to have the bill for the OTA automatically associate with the OTA (so guest remains owner; OTA is associated profile)Thanks! 

101
mauritsbots
Senior Guru
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
🔐 Level up your security with Passkeys

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys.  🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access.  💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof.

100
rui.oliveira
Mews Employee
J
JeffIrwinApprentice
asked in All About Unfold
How do I get access to watch the Mews Unfold 2025 videos

Are videos posted somewhere online to watch the Mews 2025 unfold event? Or does special access need to be given 

111
jessica.becker
Mews Employee
Leif Penning
Senior Guru
Leif PenningSenior Guru
asked in DACH-based customers
Verknüpfte Rechnungen werden beim Verschieben nicht angezeigt

Moin zusammen,habt Ihr das auch? Wir haben im Profil offene Posten und eine verknüpfte Rechnung auf Firmenanschrift, das Gastprofil als verknüpftes Profil. Wenn ich über das Gastprofil die Rechnungen aufrufe, dann zeigt Mews die offenen Posten und die verknüpfte Rechnung. Will ich jetzt von den Posten auf die verknüpfte Rechnung verschieben, zeigt Mews mir die auf die Firma laufende Rechnung nicht an. Ich muss über Firmen danach suchen. Das ist aber nicht immer so, ich habe den Unterschied noch nicht erkannt. Hat da jemand eine Idee?Danke und viele GrüßeLeif 

1058
Leif Penning
Senior Guru
A
Andrea BonettiApprentice
asked in Product best practice
Duetto Restrictions

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

221
adeline.baesler
Mews Employee
L
Lisa ClarkApprentice
asked in How Do I..
Add names to booking confirmation

A guests need a booking confirmation with all the guests names for Visa purpose.I have added all the names to the booking but when I send out the confirmation only the main booker name shows up. How can I sent out a booking confirmation with all the guests names on it? 

252
Leif Penning
Senior Guru
saurabh.bhatia
Mews Employee
saurabh.bhatiaMews Employee
posted in Mews Beta Program
Flexible occupancy adjustments per rate/date/room-category

Hi Community,We have started work on being able to configure occupancy adjustments flexibly not just on base rates, but even on dependent rates and further per stay date and room category.I will be posting visuals of what can be expected and collect beta signups in the upcoming days. Till then, we had a pressing question - that should help us shape product development better. If you had the ability to define occupancy adjustments per stay-date/room combination, for every rate (base and dependent), would it be beneficial to be able to set them on a rate level? We have uncovered arguments in both directions:Pro of rate level adjustments: Rate level adjustments allow one to quickly configure occupancy adjustments for all room categories and dates in that rate. These can then be granularly over-written as and when necessary.Con of rate level adjustments: It is never what is booked or sent to OTAs. So can be useless, since defining on the room/date level is much more accurate.EDIT and extra

24615
saurabh.bhatia
Mews Employee
M
MONTSESenior Apprentice
asked in About Mews Community
Consulta sobre el traspaso de facturación a SAGE desde Mews

Buenos días,Nos gustaría consultarles acerca del proceso de traspaso de facturación desde Mews al programa de contabilidad SAGE. Actualmente, hemos observado que las ventas se traspasan desglosadas por cada día de consumo. Por ejemplo, si una reserva abarca cinco días, se generan cinco líneas contables con la cuenta de venta correspondiente.Este formato nos está generando dificultades a la hora de conciliar los ingresos con los movimientos bancarios, ya que no coincide fácilmente con los importes totales cobrados.¿Existe alguna manera de simplificar este proceso para que la información contable se agrupe de forma más manejable o resumida? Agradeceríamos mucho cualquier orientación al respecto.Quedamos atentos a sus comentarios.Un cordial saludo,

455
M
J
Joanie BApprentice
asked in Hotello to Mews transition
Overbook

Est-ce que quelqu’un d’entre vous sait comment manuellement ouvrir l’overbook de l’hôtel de façcon volontaire ? Les surréservations arrivent souvent involontairement via les plateformes tierces, mais pour le faire nous même, comment procéder ?Merci 

312
claudine.vio
Mews Employee
joanna.kozlowska
Mews Employee
joanna.kozlowskaMews Employee
posted in Mews Beta Program
North American Beta: New Ledger Reporting & Trial Balance Reconciliation

Hey North American community 👋 We are super excited to invite you to the Beta Pilot program for our standalone Deposit, Guest, and City Ledger Reports, plus Trial Balance Reconciliations!  We know how important it is for our ledger system to align with industry standards and to make data reconciliation easy and efficient.  That’s why we are thrilled to introduce our new ledger reporting framework, which follows double-entry accounting principles and provides seamless data reconciliation through Trial Balance.   Benefits for You ✨ Instant Access to Ledger Balances: Get a clear overview of your assets and liabilities.  Reservation-Centric Ledgers: Easily oversee the total reservation cost and pending payments, ensuring no revenue goes unpaid.  Clear Payment Identification: Know whether payments are for the current or future stay, aiding in cash flow forecasting.  Time Efficiency: Minimise daily time spent on data reconciliation.  Fast and Accurate Data: Make informed business de

139642
S
soraya.coreana
Mews Employee
soraya.coreanaMews Employee
posted in Mews Beta Program
📣 Inviting you to test a new function in PMS: Send a check-in to a kiosk for faster processing

👋 Hello Our team are currently designing a function in the PMS where staff users can send guests in-person directly to check in on a Kiosk. This aims to take in-person interactions into digital ones and help with reducing queues and wait time, along with efficiency for guests.🔎 We’d like to invite you to test the design in progress and collect your feedback.If you have experience working in front of house assisting guests checking in, we'd appreciate if you could spare a few minutes to participate in the test. Please feel free to share the test link with anyone you believe would be relevant for testing.⏩ Test link: https://app.useberry.com/t/oS9v2n4QMBR5tB/Please let me know if you encounter any issues during testing or if you have any questions.Thank you!Soraya

16717
e.megler
J
Jasmin H.Helper
asked in How Do I..
Personal Reporting Filter

It would be a great development if there was the option of having saved filters for reports in the reporting area. Not in the export version, but that you can save reports with your own filters and create them as required. And not have to adjust the filter every time. Analytics is not an alternative for me here.

2145
K
CharlieDelamare
Mews Employee
CharlieDelamareMews Employee
published in Product best practice
TIP OF THE WEEK: Boost Your Efficiency with Custom Links in Mews!Tutorial

Hey everyone! 🙋🏽 I wanted to remind you all about a fantastic feature in Mews that can significantly enhance your productivity and streamline your operations: Custom Links. 🌟 If you haven’t explored this functionality yet, or forgot it exists, you’re missing out on some serious time-saving benefits! ⏰ Here are some key advantages of utilizing Custom Links in Mews: 1. Syncing Bookmarks:Syncing bookmarks between different PMS users, all working on different machines and making sure they all have access to a core set of platforms can be difficult, especially when someone is new or you get a new PC. Custom links allow you to have a consistent set of favorites, or bookmarks, inside the PMS, accessible to all users. 2. Quick Access to External Systems:With custom links, you can set up quick access to external systems right from your Mews dashboard. Whether you need to manage your channel connections, update your OTA listings, or access other essential tools, custom links make it incredibl

1021
K
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Berlin hotel automates pricing and boosts performance with Atomize

For HOLI City Apart Hotel in Berlin, rate management was an all-too-familiar challenge: pricing was time-consuming, and manual adjustments couldn’t keep up with fast-moving demand. That all changed when they introduced Atomize, a Mews company and powerful Revenue Management System (RMS), into their tech stack. From manual to automated – with measurable results With Atomize in place, the team at HOLI shifted from reactive pricing to a proactive, automated strategy. Instead of manually tracking market changes and tweaking rates manually, Atomize now optimizes pricing automatically in real time. "Atomize helped us increase revenue because pricing updates happen instantly - crucial for a city hotel like ours."   - Stefan Langhein, Hotel Director, HOLI City Apart Hotel  The result?  A spectacular drop in manual workload for the team  Smarter, faster pricing decisions driven by live data  Better revenue performance thanks to demand-based rate updates  Built to work seamlessly with Mews Bec

80
ellen.hartelius
Mews Employee
rachel.wu
Mews Employee
rachel.wuMews Employee
posted in Mews Beta Program
Help us understand what's essential for your property to get "Booking Ready"

👋 Hello Mews Community! As someone who has successfully implemented Mews at your property, your expertise is incredibly valuable. We're looking to understand what's truly essential for new properties to start accepting bookings once live on Mews, and your insights will directly shape how we guide others through their Mews journey. ⏱️ Could you spare just 10-15 minutes of your time?We've created a quick card-sorting study that will help us understand what matters most to get your property “Booking ready”:🔗 https://app.useberry.com/t/pSKQOFS7Min9mJ/ 💫 What's in it for you?Influence the future onboarding experience Help other properties like yours succeed faster Option to join a follow-up conversation if you're interestedYour input will help us refine our process and ensure new Mews properties can get up and running efficiently. Thank you for your time - we appreciate the feedback!

381
D
alexandra.schubert
Mews Employee
alexandra.schubertMews Employee
published in DACH-based customers
📣 Atomize – Euer smarter Umsatz-Booster ist jetzt Teil von Mews!

Habt ihr’s schon gehört? Atomize, eines der führenden Revenue Management Systeme (RMS), gehört jetzt zur Mews-Familie!Viele Hotels im deutschsprachigen Raum arbeiten noch ohne RMS – das bedeutet oft manuelle Preisgestaltung, viele Tabellen und verpasste Umsatzpotenziale. Mit Atomize könnt ihr das ändern: Die Software automatisiert eure Preisstrategie in Echtzeit, entlastet euer Team und steigert gleichzeitig den Umsatz. Hotels, die Atomize nutzen, konnten ihre ADR um bis zu 37 % steigern! 💡Was macht Atomize so wertvoll für euch?✅ Dynamische Preisgestaltung in Echtzeit: Atomize analysiert kontinuierlich Buchungstrends, Marktveränderungen, Wettbewerberpreise und mehr – und passt eure Raten automatisch an.✅ Mehr Umsatz, bessere Auslastung: Durch intelligente Preisentscheidungen bleibt ihr wettbewerbsfähig, ohne in Preiskämpfe zu geraten.✅ Nahtlose Integration mit Mews PMS: Preisempfehlungen werden automatisch ins PMS übertragen – kein manuelles Eingreifen nötig.✅ Zeitersparnis von bis zu

8912
alexandra.schubert
Mews Employee
C
c.willMaster Apprentice
asked in DACH-based customers
Alle Rechnungen ausdrucken

Hallo in die Runde,habt ihr ggf. eine Möglichkeit gefunden, alle erstellten Rechnungen mit einem Klick als pdf runterzuladen oder alle erstellten Rechnungen pro Monat in einem pdf zu erstellen.Unsere Buchhaltung benötigt die Gastrechnungen als pdf und wir haben für den Januar versäumt, diese beim Druck direkt abzulegen.Jetzt stellt sich mir die Frage, ob ich alle Rechnungen nochmal einzeln öffnen und speichern muss oder ob es eine einfachere Alternative gibt.Viele Grüße aus HessenClaudia

1063
The Suites Hamburg
Community-widget-Referral-Program

Latest badge winners

  • Community Helper
    Arpanhas earned the badge Community Helper
  • Community Helper
    Corentin B.has earned the badge Community Helper
  • Frequent Flyer
    Leif Penninghas earned the badge Frequent Flyer
  • Community Helper
    Femkehas earned the badge Community Helper
  • Community Helper
    c.pillehas earned the badge Community Helper
Show all badges
Terms and ConditionsCookie settings