Are you ready to transform your hotel operations, drive revenue growth, and elevate the guest experience to new heights? The Mews Marketplace is your gateway to achieving these goals, offering a wide range of apps and integrations designed to enhance your hotel's performance and guest satisfaction.
In this all-encompassing guide, we'll delve deep into the world of Marketplace integrations. From understanding the distinctions between integration types to offering basic instructions, we'll equip you with the knowledge and tools needed to navigate the Mews Marketplace with confidence.
Here's a glimpse of what we'll cover:
Connection Types: We’ll go over the two types of Integrations (Purchasable vs. Connectable) in the Mews Marketplace.
Integration Types: A brief explanation of the different types of Integrations Mews has to offer. For example, Revenue Management Systems or Facility Management Systems.
Setup Types: The different types of Setups that you might need to go through from a Mews Perspective (Plug-and-Play, Basic Setup & Extensive Setup) so you and your teams are prepared for what it takes.
Now that we’ve gotten that out of the way let's get started!
Explore Connectable and Purchasable integrations in the Mews Marketplace, each with unique billing and benefits.
Connectable: In the Mews Marketplace, all integrations are inherently connectable. These integrations provide valuable connections to enhance your hotel operations, streamline processes, and elevate the guest experience. What sets connectable integrations apart is the billing arrangement. Here, the integration partner invoices the property directly for the connection.
Purchasable: On the other hand, some integrations fall under the category of purchasable integrations. These integrations are “Connectable” as well but also offer an array of advantages, including a 30-day free trial, providing you with an opportunity to explore their benefits before making a financial commitment. Additionally, if your property is not already in a contract with the integration partner, Mews takes care of the arrangements for you.
Explore diverse integration types in the Mews Marketplace, from Accounting to Upselling, to enhance your hotel's operations and guest experiences.
Accounting: Effective financial management is integral to all business operations, and we provide effortless integration with the industry's leading accounting solutions. Whether you wish to link up with your existing accounting service provider via the Mews Marketplace or explore new services that better suit your business requirements, the choice is yours. However, it's crucial to emphasize that before going live with this integration, it is imperative to have your Accounting Categories set up in Mews. This step is fundamental to ensuring a successful integration and optimal financial management.
Business Intelligence: Mews collects vast amounts of data from guests and business operations. You can connect with top business intelligence tools in the Mews Marketplace to analyze and act on this data. All integrations in this section are "Plug-and-Play," making them easy to set up and use, as elaborated in the next section.
Customer Management: Creating a personalized and special experience for your guests not only leaves a positive impact on them but can also boost your profitability. With customer management integrations from the Mews Marketplace, you can enhance the guest experience significantly. Notably, most integrations in this section are designed to be "Plug-and-Play," ensuring a straightforward setup process for you.
Distribution: Boost your hotel's distribution with Mews Marketplace's channel managers, increasing direct bookings and multi-channel reservations. These integrations may have a more involved setup, including the mapping of Rate and Category codes in Mews Operations for smooth functionality.
Event Management: For properties offering more than just accommodation, event management solutions in the Mews Marketplace streamline event planning. These integrations require a comprehensive setup on the Mews side, involving Accounting Categories and Additional Services configuration to handle bookings and postings from your Event Management System (EMS).
Facility Management: Integrate various facility management solutions into Mews to streamline your hotel's operations, from mobile keys to passport scanners. Some integrations, like Key Cutters, may need extensive setup, such as Door Lock Mapping.
Guest Technology: Enhance guest experiences with Mews Marketplace's guest technology integrations. The majority of these integrations are straightforward to set up or are "plug-and-play," simplifying the process of delivering exceptional service and creating lasting impressions for your guests.
Integration Management: Simplify your operations by automating workflows and connecting to third-party integrations and hotel equipment through an integration management solution. Some of these integrations may require extensive setup, with partners needing assisting in the process.
Legal Environment: In this section, you'll discover integrations required by certain countries or regions to maintain legal compliance. Please be aware that most of these integrations demand highly detailed and extensive setups, usually managed by our respective partners.
Point-of-Sale: This section focuses on integrating your restaurant and food & beverage operations with Mews Operations. However, please remember that to ensure smooth integration, you'll need to set up Accounting Categories, Additional Services, and potentially Outlets (in some cases) within Mews Operations.
Reputation Management: Harness reputation management integrations to proactively gather positive feedback and uphold your property's excellent scores. All integrations in this section are entirely plug-and-play.
In the Mews Marketplace, integration setup comes in three flavors: Plug-and-Play, Basic, and Extensive. Discover which suits your needs best.
Plug-and-Play: This setup type is the simplest, requiring minimal to no configuration within Mews Operations. To get started, connect the integration through the Mews Marketplace and reach out to your partner to facilitate the setup on their end.
Basic Setup: A basic setup involves some level of customization and configuration within Mews Operations and your respective integration but remains relatively straightforward. For instance, setting up a Revenue Management System might only require configuring your Rates partially or fully within Mews. Remember however that the setup from the Integrations perspective might obviously be a bit more complex. It’s always ideal to involve your partner in the setup.
Extensive Setup: Extensive setups are more complex and may demand significant customization and configuration within Mews Operations and the integration platform itself. Users typically require a higher level of technical expertise (i.e. An Accountant for Accounting Software) to set up these integrations. Extensive setups often involve detailed mappings, such as Accounting Categories or Outlets, and always necessitate collaboration with integration partners to ensure optimal functionality. Examples of such setups include Accounting Software, Event Management, Integration Management (Middleware), Legal Environment, Point-of-Sale, and Spa Management software, among others.
And that’s a wrap that concludes our guide. We hope you found it informative and helpful. Thank you for reading! 🌟
You can discover a wealth of information about the Marketplace and its specific integrations in our comprehensive help center.
Don't hesitate to ask our vibrant Community for valuable insights, tips, and tricks related to the integrations that pique your interest.
Another great source of information are our customers success stories, at the bottom of each one, the properties reveal a few of the integrations they are using. If they are active members of our community, don't hesitate to initiate a conversation!
For a thorough breakdown of all available integrations, please visit the Mews website. Feel free to dive right in and explore the wealth of possibilities!