Congratulations on successfully implementing Mews Property Management System (PMS) in your hotel! The go-live phase is a significant milestone, marking the beginning of a new era of streamlined operations and enhanced guest satisfaction. While the initial implementation process has been completed, your journey with Mews is just beginning. This guide will outline the key steps involved in the post go-live phase to ensure a seamless transition and maximize the benefits of Mews PMS.
1. Establish Clear Communication Channels
Know your point of contact for both technical and non-technical issues. For technical support, reach out to the Mews Support team. For general inquiries or strategic guidance, connect with your dedicated Account Manager. We are always happy to help you with any issue or doubt about the system.
2. Engage with the Mews Community
If you are here, you are one step ahead, however, do not hesitate to connect, share experiences, and find solutions to common challenges with fellow properties. Participate in forum discussions, attend online events, and tap into the collective wisdom of your peers. Find your own Community.
3. Explore the Mews Marketplace
The best time to add an integration was yesterday, the second best time is today. Have a look at the many third-party integrations and solutions in the Mews Marketplace. Enhance your guest experience with innovative tools for personalized communication, mobile check-in, and upselling opportunities. Streamline operations with integrations for accounting, housekeeping, and revenue management.
4. Empower Your Staff with Reporting
Unlock the power of data-driven decision-making by learning how to effectively utilize Mews PMS's reporting capabilities. Analyze key metrics such as occupancy rates, revenue trends, and guest satisfaction scores to identify areas for improvement and optimize your hotel's performance.
Shameless plug to my own article: Demystifying Reservation Report: A Comprehensive Guide to Usage and Examples.
5. Share Your Feedback Directly with Mews
Use the Mews Feedback page to directly share your ideas, suggestions, and potential feature requests with the Mews Product team. Your input is valuable in shaping the future of Mews PMS and ensuring it continues to meet the evolving needs of the hospitality industry.
6. Stay Informed with Release Notes
Keep up-to-date with the latest product updates and enhancements by regularly reviewing the Mews Release Notes. Familiarize yourself with new features, bug fixes, and system improvements to ensure you are leveraging the full potential of Mews PMS.
7. Embrace Continuous Learning and Improvement
Mews PMS is a dynamic and ever-evolving platform. Embrace a culture of continuous learning by encouraging your staff to explore new features, attend training sessions, and participate in online webinars. By staying ahead of the curve, you can maximize the benefits of Mews PMS and adapt to the changing landscape of the hospitality industry.
8. Cultivate a Customer-Centric Mindset
Remember, Mews PMS is designed to enhance the guest experience and drive your hotel's success. Approach every interaction with a customer-centric mindset, seeking opportunities to personalize services, anticipate needs, and exceed expectations. By using Mews PMS to deliver exceptional hospitality, you can foster guest loyalty, encourage repeat visits, and boost your hotel's reputation.
As you embark on your post go-live journey, remember that Mews is committed to providing ongoing support and guidance. Our team is dedicated to helping you maximize the value of your investment in Mews PMS and achieve your hotel's operational and business goals.