+1Hi all 👋,
we onboarded our last property a week ago 🏨✨.
Now we would like to use the MPE booking engine for our website 💻🛎️.
It was set up by our external provider, but currently we only have the option to book adults — no additional age categories 👶🧒👦.
Does anyone know how to adjust the setup to enable more age categories? 🤔🔧
Thanks in advance! 🙏
Best answer by adrianne.flores
Hi
You’re not missing a setting here — what you’re seeing is actually a current limitation of the Multi-Property Booking Engine (MPE / MP distributor).
In the multi-property booking engine, the first step only allows guests to select the number of persons, not detailed age categories.
This is by design, because age categories aren’t standardized across properties (even if, in your case, they’re configured the same way).
Guests can select detailed ages only after:
Choosing a specific property, and
Moving to the space / room selection step
At that point, your configured age categories (Adult, Child, etc.) appear and are applied correctly for that property.
There’s no configuration switch (neither in Mews nor on the external provider’s side) that enables multiple age categories on the first MPE step.
This is a product limitation, not a setup issue.
If this is something you’d like to see improved, I’d recommend upvoting or adding your use case on the Mews Feedback Portal 👉 https://feedback.mews.com/
Hope this helps clarify! 😊
Gib mal in der Suchleiste “Alterskategorien” ein, dann müsstest Du direkt dort landen.
Alternativ: Einstellungen - Services - Service auswählen - und die unterste Option sind die Alterskategorien
+1Hi
die Alterskategorien sind auch in den einzelnen Hotels aufgesetzt, dort sind sich auch auf der Buchungsmaschine sichtbar, allerdings nicht wenn man die übergeordnetet Multi Property Booking Engine aufruft, das ist leider das Problem.
I see - sorry, Frage falsch interpretiert. Ich hab aber nachher noch ein Zoom zum Thema Multi Property, vielleicht kann ich Deine Frage gleich mit reinnehmen :)
+1das wäre super, vielen Dank.
eine Antwort kann ich Dir leider noch nicht liefern, aber ich hab den Link zum Thread noch einmal weiter geleitet, vielleicht findet sich dann die Lösung schneller :)
+1
+1Hi
You’re not missing a setting here — what you’re seeing is actually a current limitation of the Multi-Property Booking Engine (MPE / MP distributor).
In the multi-property booking engine, the first step only allows guests to select the number of persons, not detailed age categories.
This is by design, because age categories aren’t standardized across properties (even if, in your case, they’re configured the same way).
Guests can select detailed ages only after:
Choosing a specific property, and
Moving to the space / room selection step
At that point, your configured age categories (Adult, Child, etc.) appear and are applied correctly for that property.
There’s no configuration switch (neither in Mews nor on the external provider’s side) that enables multiple age categories on the first MPE step.
This is a product limitation, not a setup issue.
If this is something you’d like to see improved, I’d recommend upvoting or adding your use case on the Mews Feedback Portal 👉 https://feedback.mews.com/
Hope this helps clarify! 😊
+1
But ok we will stick with that.
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