Skip to main content

You can now create reservations from the Timeline 🎉

You can now create reservations from the Timeline 🎉
CoreyJohnston
Mews Employee

Hey, Mews Community! 

We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.  

 

Why this matters to you 

 

We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.  

 

For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. 

For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!  

 

How it works 

 

With this feature, you can now: 

  • Create reservations directly from the Timeline: No need to switch screens or tabs. 

  • Seamlessly check availability: Easily find open slots for bookable periods like nights or hours. 

  • Streamline the entire reservation process: Save time and reduce errors with an intuitive, timeline-based workflow. 

 

What you should know 

  • This feature is automatically available for all properties – you don’t need to do anything to activate it. 

  • Reservations can be created directly on the Timeline for bookable periods (e.g., nights for stays, hours for meeting rooms). 

  • Stay tuned: More updates will be coming to the Timeline very soon.  

 

Ready to get started? 

You can start using this feature right now. A detailed guide is available now in the Help Center  

👉 Check out our help article 

 

We’d love to hear how this feature helps your team and your guests. Got feedback or questions? Drop them in the comments below or reach out to your account manager. 

 

Thank you for being part of the Mews journey. Together, we’re shaping the future of hospitality.

Did this topic help you find an answer to your question?

jones.eth
Senior Guru
Forum|alt.badge.img+3
  • Senior Guru
  • January 24, 2025

Thats a great feature.

It seems that right now even though you can choose the persons and rate it doesn’t get applied when entering the regular reservation funnel. It would be great if those settings would have an effect.


Pierrick
Forum|alt.badge.img+1
  • Master Helper
  • January 24, 2025

That was exactly what we where waiting for. 

Is there maybe a way to show all the rates already in advance or do we always have to select them in the list? 

Warm regards

 


Forum|alt.badge.img
  • Helper
  • January 24, 2025

Thank you for implementing this.

This will get some getting used to, since we usually click a random place on the time-line to close a reservation we consult.

 


Mick
Guru
Forum|alt.badge.img+6
  • Guru
  • January 30, 2025

Amazing news team, Love it!


daniel.do
Mews Employee
  • Mews Employee
  • January 30, 2025
jones.eth wrote:

Thats a great feature.

It seems that right now even though you can choose the persons and rate it doesn’t get applied when entering the regular reservation funnel. It would be great if those settings would have an effect.

 

Thanks for the sharing your thoughts! We purposefully decided not to add it to the “basket” because of various reasons. We know that it would be better to apply it in the later step but we wanted to start slowly with the iterations and build the next iterations on the feedback. 

 

I marked it down and we’ll see how to approach it next :) 


daniel.do
Mews Employee
  • Mews Employee
  • January 30, 2025
Pierrick wrote:

That was exactly what we where waiting for. 

Is there maybe a way to show all the rates already in advance or do we always have to select them in the list? 

Warm regards

 

Hey ​@Pierrick, I’m not sure what exactly do you mean. Can you please elaborate? You can send me a DM and we can discuss it there :) 


daniel.do
Mews Employee
  • Mews Employee
  • January 30, 2025
PHman88 wrote:

Thank you for implementing this.

This will get some getting used to, since we usually click a random place on the time-line to close a reservation we consult.

 

Hey ​@PHman88, so you mean that when you talk with your customers, you have the panel with reservation detail opened and clicking outside easily closed it?


daniel.do
Mews Employee
  • Mews Employee
  • January 30, 2025

​@PHman88 If that’s the case, how would the functionality work best for you? And do you see any other concerns with the current version?


Pierrick
Forum|alt.badge.img+1
  • Master Helper
  • January 30, 2025

Hi Daniel,

As it stands right now, it’s certainly fine for us. My previous question is no longer valid because I only had one rate to choose from (fully flexible vs non-refundable). But now that I’ve made this public, it works as well.

Thanks anyway for your message.

Kind regards

Pierrick Robyn
Hotel Pavillon Du Zoute
Knokke-Heist (Belgium)


jones.eth
Senior Guru
Forum|alt.badge.img+3
  • Senior Guru
  • January 31, 2025
daniel.do wrote:
jones.eth wrote:

Thats a great feature.

It seems that right now even though you can choose the persons and rate it doesn’t get applied when entering the regular reservation funnel. It would be great if those settings would have an effect.

Thanks for the sharing your thoughts! We purposefully decided not to add it to the “basket” because of various reasons. We know that it would be better to apply it in the later step but we wanted to start slowly with the iterations and build the next iterations on the feedback. 

I marked it down and we’ll see how to approach it next :) 

 

I can understand the approach of iteration the system but right now there are some settings that absolutely have no effect. That seems really wrong from an UX standpoint ;)


Forum|alt.badge.img

We tried to use the feature, but not all rates can be chosen

When we start a new reservation using the usual + on top right of mews dashboard or Alt+N, we see all available rates valid for the selected period.

When using timeline we only see some possibilities, and sometimes restricted, although there is no restriction set for the specific period

What settings have to be made to system in order to see rates and be able to use this function ?

I repeat, when using Alt+N or + all works perfectly

Thank you and best regards

Roland


Pierrick
Forum|alt.badge.img+1
  • Master Helper
  • February 19, 2025

Is it possible that sometimes the timeline doesn't load properly after making a reservation directly on the timeline? After pressing F5, everything works again. It's very strange.


Forum|alt.badge.img

Hi Pierrick

thank you for your tip. Unfortunately it does not work. 

starting today I have still 2 rates available. It only shows one rate, and it is not the cheapest

If I take a date in 2 months time, it says Restricted.

So, there has to be a setting which makes rates not visible while on timeline.

The only rate I see always, it a Fully Flexible rate and a Prepaid rate with absolutely nothing attached and valid in our studios (no breakfast, no meals, just local tourist taxes)

Good to know is that mews booking engine and using +  or Alt+N work perfectly

Shall I open a support ticket ?

Best regards

Roland


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings