Thats awesome. Another really great improvement for this area would be to have an information if the mailing is currently enabled or not … these emails can be adjusted in different areas of the mews settings and there is currently no good solution to know if these are active or not. you have to search through the options for every single one of them to find that out.

Hey ​@ettore.zotarelli ! 

The revamp is looking great. 

Before these go live, could you please clarify the handling of the contact buttons in the updated templates? Specifically:

• Can we remove these easily without having to edit all templates one by one? 

• If not, do they direct users to a general contact page?

Since we use our own custom check-in flow, we want to avoid directing users into the MEWS check-in process.

Also, is there a bulk update option available for MPM users? It would be helpful to avoid manually updating templates property by property.

Thanks for clarifying. 

Thanks so much! Super cool to hear you’ve been using it for two weeks and already loving the change!
Way better than before – that’s exactly what we aimed for!
If you’ve got any feedback or ideas, hit us up anytime!

The new templates are great and are already working for us. I only have one question, we currently still have translation problems with the German version, for example: Adult and with the cancelations. These are still displayed in English. I think that will be fixed, right?

Kind regards

Mathias

Hey! Really enjoying the new template but for us the links on OTA’s are not working anymore and previously with the previous template the link were working fine. ​@ettore.zotarelli Can you please advice on this?

Thank you!

Hi ​@Mathias Rajczak ! Can you share which hotel and which email types it is? I’ll have a look

​@adriancoene thanks for sharing. in theory if it worked for the old one it should work for the new - because we are using the same hyperlinks in both of them. Have you allowed listed the links in your booking.com extranet? And can you confirm that until the switch the new emails they worked? Is anyone else seeing this from other properties?

​@Femke there is no multi property or bulk edit functionality on this yet, but you can remove the elements that you want one by one or change the hyperlink behind them to a page of your choice, such as your own website. We’re making note of those improvement request for the future so thank you!

​@ettore.zotarelli  Yes, the old one is actually still working because in the confirmation we still have the old set up and for the online check-in email I’m using the new templates but there is not working or do I have to put the hyperlink as text?

Can you share with me a screenshot of what you see in Booking.com from the old one? Feel free to email me directly it at [email protected] - our team is checking why the discrepancy is happening. There may be a text fallback for when the email is stripped of all its customization that we are missing. Thanks!

​@ettore.zotarelli I’m still trying different ways to see if the link works, if I can’t resolve it I’ll email you.

Thank you for sharing your personal email!

​@ettore.zotarelli 

Thank you, it is the Brauereigasthof Aying. Unfortunately it is the same with every email, regardless of the email address.

Best regards

Mathias

Hi! I meant which email type, is it confirmation for example? before check in? Thanks!

It is the confirmation and with the offer so.

Let me show you an example:

best regards

Mathias 

​@ettore.zotarelli I’m loving the update, and the new possibilities for conditions on content blocks.

However, not being able to duplicate templates across services is a big issue for us!
Please have a look at our setup, each of these bookable services should get the same template, translated in three languages.

We have 13 bookable services. Are we going to have to edit 208 templates manually? And then translate them manually 624 times? And then wait 1 hour after each edit to check and possibly adjust?

My marketing department has just left the building, crying. Please let me know if there is going to be a solution for this.


 

​@Mathias Rajczak we do see the same issues here. hopefully there will be a solution shortly...

​@adriancoene ​

Booking.com usually does not display links in buttons properly, especially when viewed in their guest app. We’ve had issues with this as well.

We try to send out the link in text, which works better. Except the link that Mews gives is sometimes over 200 characters long, so it doesn’t look so good.

​@andreas Thanks! we manage to resolve it but yes indeed the link is big and it doesn’t look so nice but at least they can click on it.

Hey ​@ettore.zotarelli , I noticed that the default payment request templates no longer include the custom information we add to the payment requests. Would it be possible to have that information included again in the default template?

Hello,

We cannot work out how to copy the templates to paste to another service or another property, how can we do this? 

Thanks. 

​@ettore.zotarelli Hi Ettore,

is there any chance we can set up a fall back, so if the guest is non german speaking like for example Chinese and we have not translated the template to receive it in englisch rather than german?

Dear community, a question for everyone.

How can I make sure that everything stays together when confirming several rooms and that the total price is not repeated?

Thank you

Mathias

​@Mathias Rajczak thats a good one, would be nice to know.

Hey ​@ettore.zotarelli i’ve checked the new editor and spotted an option with display conditions for modules. Thats great!

There are some prebuild conditions like: {% if reservation.extras != empty %} …

For us it would be amazing to control contents in the pre-stay-mailing based on the room category (parking instructions). Category is not available in the list of prebuild filters but i guess that via reservation this is accessible somehow.

Is there a documentation for the available variables in that editor … i guess some thing like {% if reservation.room_category == ‘foobar’ %} …

Hi ​@ettore.zotarelli 

Any update on how we copy the templates to other services/properties? 

We have already designed our templates in HTML but when we copy the html to the new templates the placeholders no longer work - where do we find the new placeholders that need to be inputted to the html? (We know how to add merge tages if designing within Mews, but we already have designed outsite of Mews). 

Hi ​@Sam.C, I found this help center article with a list of placeholders Using placeholders in "Bookable services" mail templates. I hope this helps!

Hello ​@ettore.zotarelli !

i finally found some time to look at this new feature.
 

I have some feedback for you:

It’s really more work to change templates in a consistent way across all type of mails.

Previously, it was possible to edit the HTML in an external editor and customize the templates externally, then just copy and paste it.

Now, each individual template has to be manually adjusted and translated. That way it’s hard to maintain a uniform corporate ID or make changes to common content.

But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board. 
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.

the idea is to separate styling & branding from content. 
Don’t get me wrong - the new template editor is nice (beefree licensed?) but there needs to be a more structured and cascading way to build emails. 
I am thinking about an advanced templating like for example in django (think content blocks and “ {% extends base.html %}” ), maybe wrapped in a nice user interface.

Let me summarize:

let us create a master template that contains branding and style, cascade the other templates extending this master. The new editor is nice but it is even more tedious to maintain and create consistently looking emails than with the previous one. 

Kind regards 

Jean-Philipp.