We are new to MEWS - day 4 today.
Which report shows a list of guest that have unpaid bills? We collect full payment at check-in, but there are situations where this list/report is needed as shown in example below.
For example:
Morning front desk receives a request from an in house guest to extend their stay. So they extend the stay. The guest had originally paid by cash. Guest states that they will come by and settle the bill. Now the morning shift front desk is gone at the end of their shift. How do I as owner or next shift person know which bills/guests owe money that need to be collected? We are a large property - so going guest, by guest is NOT a solution for us.
Second Example:
What if a guest is checked out with a balance. How do I track those guests that ower the hotel money?