Selling a product (event ticket) only through a specific booking engine or rate — possible?

Hello,

The issue here is that selecting the product option “offer to customer” makes the product available to all customers using the booking engine. There is currently no built-in way to restrict the product so it can only be added for specific rates or booking engines.

I’ve raised this with Mews on several occasions. As it stands, we have chosen not to offer any add-ons through the Mews booking engine at all, and we have limited the use to group bookings only.

​@Robin Gustavsson  shouldn’t it be possible with the new upsell feature? I spoke to Jon from MEWS last week and we tried to set them up for example to restrict breakfast from the list when it’s already included … and it worked perfectly. So that might be an solution to just attach it to the specific rate. 
or do I get something wrong here?

Hello ​@Johannes Rott ,

I just took a look at the Upsell section. It is somewhat possible to include or exclude specific rooms and rates. However, when creating an availability block, a copy of the rate is made. This means that the product must be offered on the rate from which the copy was created.

I have not tested this in the live environment, but what we have found is that product rules for exact rates do not carry over to the rate copy used in the block. In order for product rules to also be applied to block reservations, the product rule must be set to “rate group” rather than “exact rate.” I would assume that the upsell has a similar limitation.

In the Upsell section, I did not see an option to offer it only to specific availability blocks or booking engine links.

​@Robin Gustavsson we do not use the availibility blocks that often,… but i tried it on a call in allotment for June and it seems to be working. tested it on breakfast,… it is included and not shown as product during the reservation process. you might need to give it a try :-)

Thank you all for your thoughts on this. I did also reach out to Support and got some ideas very similar to what you mentioned, ​@josue.orellana , but unfortunately it won't work in our use case and it requires a lot of manual work from our team. I'm just going to add that I'm going to sell these tickets separately outside of Mews and have people book in a two-step process. I would love this feature and can see a lot of ways I could utilize it at our property. Putting a plug in for getting it on the roadmap. Thanks!  

Thank you for sharing this update ​@timberline, I can understand why keeping everything in a single, streamlined flow inside Mews would be much preferable to a two-step process and extra manual work.

I completely agree this would be a useful enhancement for your event and for similar use cases at other properties. To give it the best visibility with our Product team (and to let other users upvote and add their own scenarios), I’d recommend adding this idea to feedback.mews.com if you haven’t already. That’s the main place our Product managers use to track demand and prioritize what gets on the roadmap. On my side, I’m also noting your feedback in our internal resources so the use case is visible for future discussions.

Thank you again and wish you a great afternoon! 

~ Best regards, 

Thanks! Just submitted that request.