Good morning everybody from Venice, Italy.
I would like to ask the community how they approach the following very common situation:
When you have two or more rooms travelling together as a family, it can very well happen that one customer will settle for all of them. In a previous PMS I was able to just route any charges to e.g. the kids’ room to the parent room using ‘route to room’ and inserting the corresponding room number.
Mews does not seem to have this feature, other than changing the bill owner, which however does not solve the issue of any further charges made during the stay to be routed automatically to the main room. Any charges made to the kids’ room remains in a new bill in the kids’ room.
Is there any feature or work-around that perhaps I am overlooking?
Thank you very much for your feedback, it will be much appreciated.
Paola