Dear Mews team
First of all, 6 years ago when we switched to Mews, it was because of the modern platform with most functions ready to use for one price.
Over the years we saw improvements, especially due to the fact that Mews software engineers started listening to people working at full service hotels with real staff and real guests
I fully understand that improvements have to be continued and that efficiency is king
I really thought that paperless is going to be the future, so I am very surprised to see what will be happening to the Reservation report which we all find on main commander screen
On screen it is REALLY useful.
All our staff can quickly see what happened in the last hour, and for additional enquiries there are filters (top). Easy to edit and make changes (there are always changes)
Several points I wish to mention and hope that actual reservation report stays as it is, or improvements will be implemented asap in the new report
Productivity & Layout
Old report:
full reservation is seen on one line on a regular workingspace PC screen
click anywhere on the reservation line, and reservation opens, thus easy to edit
New report:
Almost Impossible to view the full reservation on a single screen (unless made very small the screen view)
More than 7/8 reservations are a mess to look at. Far too much unused space on screen
Means: a lot of scrolling up and down and left and right (bear in mind that not all people are at ease with very small characters)
To open the reservation: only possible if clicked on reservation number (mouse has to go far left)
No advantage in having to move the mouse at exactly 2 points on the whole surface of a screen to edit a single reservation
Productivity and concentration of staff actually working at front office or reservation office is going to fall drammatically with no real advantage to compensate
Ease of information extraction & Layout
Why change a clear Bland & White table with a new grayish, table layout, with far too much space between columns and rows ?
Why are columns so large ?
Why are large column titles not written on 2 lines, thus saving space on screen (Requested category – you display only the short room code underneath)
Ageing Population and staff
Population worldwide and thus staff working in front of PCs is ageing: B&W is much easier to read than grayish tones
Compact information is much easier to read, rather than information spread over the full surface of a screen with no tangible advantage (click possible only in one tiny spot)
NOT ALL IS NEGATIVE
When opening a new query in Filter and inserting a Start date in the future, Mews actually shows automatically the End date and time being 25 hours later than start date I querried.
Before eliminating the old reservation report, maybe it would be interesting to hear other Mewsers on what they think. And I write about what is seen on screen and on guest profile details which have to be seen and edited in excel export files.
Thank you to Mews Staff for your attention