Haben noch andere das Problem ?
Wir versuchen zB gerade seit 5 Minuten zu erfahren, welche Kategorie zu welchem Preis an einem Wochenende im Juni buchbar ist. Da dreht Mews nur ein Rad und dann kommt eine Fehlermeldung
Das passiert so unglaublich oft. Vor allem wenn viele Gäste zum Check out da stehen ist das sehr peinlich!!
Best answer by Robin Gustavsson
Hello,
As already pointed out, Mews is currently experiencing degraded performance, so at the moment, it’s not only you who is having issues.
However, it seems to me that you frequently - not only today - experience issues when looking up prices and availability. If that is the case, it could be something else you may want to report to support.
Yes, so how do you Report to Support ? I usually wait about 14 days for an answer. And then it’s a not saying anything answer, telling me to look it up as if this wasn’t the first thing one would try.
I understand.
The more detailed and granular the ticket is, the better. Include what is happening and when the issue occurs, the steps you have taken, what you have already tried, what you see on the screen, and which browser you are using, among other relevant details.
I have not encountered the same issues as you, but if I were to report a recurring issue after verifying the internet connection and other basic checks, this is how I would proceed.
+2Hi Alexandra, wenn ihr auch auf einem Tablett oder Handy einloggt mit eurem Account, besteht dann das selbe Problem?
Bei uns auch !! Nichts funktionniert und braucht EXTEM lange zum Laden !
+5Hello,
As already pointed out, Mews is currently experiencing degraded performance, so at the moment, it’s not only you who is having issues.
However, it seems to me that you frequently - not only today - experience issues when looking up prices and availability. If that is the case, it could be something else you may want to report to support.
Hi Alexandra, wenn ihr auch auf einem Tablett oder Handy einloggt mit eurem Account, besteht dann das selbe Problem?
Ja, ich habe es auch am labtop versucht und mir sogar einen hotspot gegeben, weil wir zuerst das Internet verdächtig hatte .
Hello,
As already pointed out, Mews is currently experiencing degraded performance, so at the moment, it’s not only you who is having issues.
However, it seems to me that you frequently - not only today - experience issues when looking up prices and availability. If that is the case, it could be something else you may want to report to support.
Yes, so how do you Report to Support ? I usually wait about 14 days for an answer. And then it’s a not saying anything answer, telling me to look it up as if this wasn’t the first thing one would try.
Hello,
As already pointed out, Mews is currently experiencing degraded performance, so at the moment, it’s not only you who is having issues.
However, it seems to me that you frequently - not only today - experience issues when looking up prices and availability. If that is the case, it could be something else you may want to report to support.
Yes, so how do you Report to Support ? I usually wait about 14 days for an answer. And then it’s a not saying anything answer, telling me to look it up as if this wasn’t the first thing one would try.
+5Hello,
As already pointed out, Mews is currently experiencing degraded performance, so at the moment, it’s not only you who is having issues.
However, it seems to me that you frequently - not only today - experience issues when looking up prices and availability. If that is the case, it could be something else you may want to report to support.
Yes, so how do you Report to Support ? I usually wait about 14 days for an answer. And then it’s a not saying anything answer, telling me to look it up as if this wasn’t the first thing one would try.
I understand.
The more detailed and granular the ticket is, the better. Include what is happening and when the issue occurs, the steps you have taken, what you have already tried, what you see on the screen, and which browser you are using, among other relevant details.
I have not encountered the same issues as you, but if I were to report a recurring issue after verifying the internet connection and other basic checks, this is how I would proceed.
Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.
Already have an account? Login
No account yet? Create account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
