HTML Code Custom Message

Hello ​@Leif Penning,

I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding HTML for the Confirmation Email template. 

If you want to use the Custom message tool, you don’t actually need a special HTML “snippet” generated by Mews. The custom message is created on a per-reservation basis directly from the Mailing tab, and this guide explains the steps in detail: How to add a custom message to the Confirmation email when creating a reservation in Mews Operations 

However, if you’re working with a fully custom HTML template and want the custom message to appear in a specific place, you can try inserting a placeholder into your HTML where you want that text to show, for example:

<div style="margin-top:16px;">

    {{CustomMessage}}

</div>

This way, you can keep using your own HTML template while still taking advantage of the custom message tool.

If you have any questions, please don’t hesitate to let me know! 😎

~ Best regards, 

Hello ​@josue.orellana ,

thank you for your message.

Unfortunately, it does not help. This is the result:
 

I also tried with just one bracket, because all other placeholders work with one bracket. Without success.

It´s maybe helpfull to have a look on the code:

<p>Moin, Moin, liebe/r {titlePrefix} {lastName},<br>
vielen Dank für Ihre Buchung, die Vorfreude kann beginnen.</p><br>

<div style="margin-top:16px;">

    {{CustomMessage}}

</div>

Any other idea?

Best regards

Leif

Hi ​@Leif Penning, 

I am sorry to hear that didn’t quite work for you! 

At the moment, however, there isn’t a documented, dedicated placeholder that lets you pull in the Custom message field directly into a fully custom HTML confirmation template in the same way as those standard placeholders.

Right now, the supported use of Custom message is to add a one‑off, per‑reservation message from the Mailing tab when sending/creating the confirmation email, rather than via an HTML placeholder inside the template itself.

I completely understand the value of what you’re trying to achieve, especially if you’d like to continue using your own HTML design. I’ll pass this feedback along to our development team to help spark further discussion on the feature.

I remain at your disposal. 

Best regards,