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How do set the correct Action Log Filter to figure price changes done by staff

  • December 17, 2025
  • 3 replies
  • 80 views
J

Hello All

Need your help in figuring out what filters to set to see what pricing changes were done by staff. I am trying to figure out if the staff changed the nightly rate from the system suggested price to something else. Also trying to figure out if the staff changed the product prices to something else. Trying to keep tabs on unauthorized discounts given by staff. This is messing up revenue budgeting and forecasts. It is not feasible to go through each reservation and see what rates they have been charged. So I am hoping that there is a filter - ANY FILTER in MEWS - that can track what pricing changes were done by staff and for which reservation. 

I tried various filter settings in Action Log, but no luck so far. I have a situation where I know staff changed the product and nightly rate pricing, but I cannot find that reservation using the Action Log report. Please help me figure this out. 

Best answer by Robin Gustavsson

Hello,

As far as I am aware, there is no specific filter in the action log that matches what you are asking for. However, you can view price updates at the rate level by using the “Price Adjustment” filter.

The “Repriced” option shows reservation-specific price changes, but it does not clearly indicate which reservation the change applies to. You can, however, click on “Night” to expand the view and see more details.

 

 

3 replies

Johannes Rott
Superstar Guru
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  • Johannes Rott
  • Superstar Guru
  • December 18, 2025

Hi ​@Jigawho 

maybe repriced is what you looking for?

Johannes Rott // IMLAUER Hotels
J
  • Jigawho
  • Author
  • Master Apprentice
  • December 18, 2025

Hi ​@Jigawho 

maybe repriced is what you looking for?

This does NOT work. I have tried. I know of a specific resrevation where my staff changed the price. Yet, when I run the filter this way, that specific reservation is NOT being shown. This leads me to believe, that there is some other search term that is needed to find the ones that are getting price changes.

MEWS TEAM - How about a SIMPLE rate/price override report. No filters necessary, just a simple report that you can sort by date range. Any and all price overrides should be shown in this report. 

Robin Gustavsson
Senior Guru
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Hello,

As far as I am aware, there is no specific filter in the action log that matches what you are asking for. However, you can view price updates at the rate level by using the “Price Adjustment” filter.

The “Repriced” option shows reservation-specific price changes, but it does not clearly indicate which reservation the change applies to. You can, however, click on “Night” to expand the view and see more details.

 

 

Best regards, Robin
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