Mews wants to learn from you: Billing Screen (Unpaid items & deposits)

​@laura.asplin happy to help !

Hi ​@laura.asplin happy to connect and discuss Lark / LH! 

Hello ​@laura.asplin , 

We are currently having problems with moving billings. If we transfer the bill to a guest from our POS system and afterwards this remains the wrong account and then we correct this, it is no longer correct. If we move it to the correct guest account, the name of the incorrect guest will remain at the bill and the bill will also remain visible for the incorrect guest

I am interested too. 
Thank you !

We are interested as well

We are interested 

Hi Laura,

While this may be more related to the guest journey than billing itself, it is still highly relevant. One challenge we face is that guests often require a different name on their invoice, and currently, this requires assistance from a front office team member. A solution that allows guests to modify the invoice name themselves—without staff intervention—would save a significant amount of time and improve the checkout experience.

Enabling guests to fully check out online, including managing their billing details, would streamline the process and enhance the overall experience. We'd love to explore if this aligns with your current improvements

Very interested to learn more about this as well!

​@laura.asplin 

We are also happy to have a chat with you regarding billing. 

Hi ​@laura.asplin we are also happy to have a chat about billing! Don't hesitate to contact me!

Happy to have a chat!

Hi Laura,

I would happily gather some billing experts in our hotels to brainstorm together. Feel free to contact me! 

Regards, Sanne 

Hi Laura,

Some points to think about:

1. VCC charges, where the charge is placed on bill the guest himself need to pay and not to bill covered by the VCC charges.
2. Sending a payment request and when the payment is done, it is placed on a new bill and not on the bill with the charges. In short - make sure a payment made on a payment request is direclty on the bill where the paymen was intiated from

Would be nice to fix that! Here to help

​@Horacio Amistat City ​@ReservationsFashion ​@Sanne ​@katherinelattuf ​@Kirsten ​@Linus.Bihn ​@lkokkinos.dus ​@Ivo ​@HAlvarez ​@JulieLVQ ​@DirkVanGompel ​@Martine Hirschfeld ​@alessandrobottero ​@danielbrandriet thank you all so much for your offers of support! I have run out of time to follow up today, so I just wanted to reassure you it is appreciated and I will be in touch next week to arrange!

If you need more people to talk to, we can also talk. we have a lot of guests who have different stays in the future and also have problems with the items on wrong invoices with this.

I’d like to see this evolve for all the reasons raised in the OP above. Having the ability to set payment policies to send auto-payments to specific bills AND having the ability to designate within the payment posting pop-up to which bill the payment should be posted would ensure better recordkeeping, especially when payments involve Virtual Credit Cards from OTAs. I prefer to keep our OTA charges and payments on an OTA-specific bill, allowing all non-OTA-related charges and payment to go to a Guest Pay bill instead. 

We currently also face challenges when charges and payments for different stay dates, but for the same Guest, all end up blended together on a single bill (of any type). This causes issues determining whether a refund is due and from what payment if one of the Guest’s multiple reservations is cancelled.

I’ve created a daily report that exports all reservations that were cancelled in the previous 24-hour period, helping to sort through these issues sooner than later. This new report has also helped me identify money owed to my property from OTA VCCs when a Guest cancels within our pre-arrival cancellation period but before any automated payments billed to the VCCs occurred. Previously, I wouldn’t learn about these until I reconciled billing each month with each OTA. Now I see it the very next day, allowing our property to be paid sooner rather than leaving the money with the OTAs until month-end.

Hi Laura, feel free to contact me via mial. We manage hotels with a lot of returning guests, so maybe I can share my insights with you.

​@laura.asplin 

Looking forward for your invite. 

As mentioned before we are happy to give feedback as we are using Kiosk in all properties and can provide Feedback for Kiosk Usage / Online Check out / Online Check in 

Hi Ivo

Thanks for this feedback this makes a lot of sense. I think this is slightly outside the scope of our current discovery topic which is focused mainly on improving the default behaviour on the billing screen. However, I will keep this in mind for future development and also flag it for discussion with the Guest Experience team.

Laura

Thank you everyone for your enthusiasm to talk about this topic, I have finally made it through the list and sent you all a DM with details about booking a session in our calendar. I look forward to connecting and learning from your experiences!

Thanks in advance for your support.

As a DTP I would love to be involved with this as its a common issue when installing and training teams that slows down some of the processes and I have lots of examples of where it could tweak to be better all round

Hello!

I would like to reference another thread that touches this topic - you might want to have a look at that, too:
 

Furthermore, on the billing screen of a company or any other profile it would be great to filter for past reservations. When doing mothly invoicing for certain travel agents or companies it’s really tedious to find the open bills of actual past reservations among the many future reservations’ bills. Currently, I found no other way besides opening each and every one individually…

Kind regards,

JP.

Hello. I have a simple question. We are new to Mews. When a guest reserves, we tae a 50 % deposit. 14 days prior to arrival we take the balance. So now a guests calls and amends dates and the billing looks weird. It shows unpaid items and deposits.It shows that i have refund what we charged as deposit. How can we get rid of all of thi and getting to simply show what the balance is?we are in canada and have no need to report VAT on deposit etc.Can someone plse help.

Hello! I am happy to help share my experiences :)