Hi
I am Laura, a product manager focusing on billing in Mews. We are looking at ways to improve your billing experience and are focusing on two areas:
- Reducing the need to move payments between bills. Payments can be added automatically to the billing screen, however they are added to the unpaid items and deposits section and in some cases this means the payment needs to be moved to the correct bill before closing.
- Improving the checkout experience by ensuring the relevant items are available in a bill at checkout. We understand that the routing of items to unpaid items and deposits can result in additional steps to separate future stay costs from current stay costs and can also result in charges from the POS being posted to a separate bill to the reservation.
We would love to talk to you more about your challenges with unpaid items and deposits and the default behaviours on the billing screen. If you are interested in talking with us further about this topic please comment below or send me a direct message as we would love to arrange a discovery call with you.