Dear Mews Community,
As one of our new Product Managers, it is my pleasure to invite you to our newest Beta: Kiosk Split Bills!
For hoteliers wanting to more guest autonomy and aiming to reduce front desk interactions, Mews' new split payment feature empowers business guests to seamlessly divide their bills between corporate and personal payment methods directly at the Kiosk.
-
What it is:
- A flexible payment solution designed for Kiosk check-in and check-out that allows guests to split their bills across multiple payment methods.
-
What it can do for you:
- Increased Kiosk Usage: Reduce staff interactions by enabling guests to handle complex payment scenarios independently
- Add and Edit Business Details: Allow business travelers to add business details to their bills from the kiosk.
- Corporate Guest Convenience: Allow business travelers to easily separate corporate expenses (room, breakfast) from personal charges (spa, drinks)
- Flexible Bill Management: Guests can create additional bills and move items between them as needed
- Leisure Guest Support: Enable friends or families to split costs during their stay
- Full Bill Visibility: Display all open bills for the reservation, including companion bills
- Configurable Feature: Enable or disable split payments in your Kiosk configuration
- Item-Level Control: Guests can choose specific items and quantities to assign to each bill
- Multi-Payment Processing: Process multiple payment methods in a single transaction flow
-
What's included in this initial scope?
- Split payments during check-in and check-out (not pre-authorizations)
- Create and manage multiple bills per reservation
- Move items between bills with full quantity control
- Support for both business and leisure splitting scenarios
- View all reservation bills including companion accounts
- Configurable on/off setting in Kiosk options
-
What's not included (yet)
- Splitting pre-authorizations across multiple cards
- Dividing individual line items into partial amounts
- Legacy balance check payment processing
The feature is already available in our demo environment but to experience it in production:
- Reply to this thread with the property you'd like added to this beta.
- I'll enable it as soon as I can
Configuration: Navigate to Services > Stays > Kiosks, select your kiosk, and enable “Guest can split bills” under options.
I hope you, your staff and your guests enjoy this new improvement from our Mews team and I look forward any feedback.
