Handle manual settlement rules during Online Check In

Hi James, 

we are using manual payment settlement rules for all reservations that are not prepaid. So yes we would like to test the new prepayment function during the guest journey with our property Styles Hotel Frankfurt Airport. Thanks

Hi James,

we currently ask guests that cannot provide a creditcard to pay a security deposit(ex via Banktransfer) before arrival (we do not have a reception desk onsite) 

as there is no CC guarantee for those bookings, in case of incidental services and or damages

BR Martijn 

SlowTravelling.com 

Hi Linus, 

Thank you for reaching out, I have now enabled this for that property.

Guests for eligible reservations will now be offered the chance to pay for those manual settlements during Online Check-in.

Please let me know if you have any questions or feedback.

Hi James,

thanks for enabling this feature. 

The guest can select one of the existing payment methods to prepay, correct? Meaning credit card, Google Pay etc.? 
PS: An Integration of PayPal Payments would also be a benefit for our customers.

Regards

Linus

Hi @James.taylor ,

Would this also work for the following user-case?

Our flexible rates are charged 3 days prior to arrival.
However, it happens that guests want to check in online before the 48h Before Start email. In that case, we send them the email manually, so they can already check in online. Will those guests also be able to choose whether they want to stick with the scheduled paymen (ie. 3 days) or if they want to pay now.

If so, then please go ahead and enable this feature.

Thanks in advance,

Matthias

Hi @Martijn Coolen Slow Traveling, 

If I understood your case correctly, I’m afraid this capability cannot currently take a pre-authorisation ahead of arrival in case of incidental services or damages.

Please let me know if I’ve missed anything though.

thanks for enabling this feature. 

The guest can select one of the existing payment methods to prepay, correct? Meaning credit card, Google Pay etc.? 
PS: An Integration of PayPal Payments would also be a benefit for our customers.

You’re welcome!

That’s correct! The guest can choose the payment card already provided, an alternative payment card or us Apple / Google Pay depending what’s enabled for your property.

I’ll also share the comment about PayPal with our Payments team. 🙂

Hi @MatthiasH,

That’s correct with a slight adjustment.

The guests are able to check-in online from the link in the confirmation email. We weren’t expecting for you to manually send emails to guests to offer them this early payment. I appreciate the timing of the ‘before start’ email and your flexible rate means that many reservations will already have been charged before the reminders are sent.

Am I correct in understanding that you would like to bring this forwards to encourage guests to pay before the payment automation has ran?

Hi @James.taylor ,

It happens that guests already request to check-in online before the Before Start email is sent. In that case we send the Before Start email earlier. Hence my question if that would also work. Alternatively, it would be great if we can change the time that the Before Start email is sent. 

Hey @James.taylor 

We’re using automatic settlements but I assume this will also work when the automatic settlement fails for some reason?

Also for guests who paid to the OTA and where we have only the VVC it would be useful so they can pay CityTax or other open bill items.

Let me know what’s possible!

Really nice functionality I think!

Dirk

Hi @DirkVanGompel, in July we released the capability giving guests the choice to pay early for future automatic settlements during their online check-in. This is not specifically related to failed settlements, but you are correct that the guest would be given the choice to pay for any outstanding failed settlements from the past during online check-in.

Thank you for sharing the feedback for OTA reservations. Guests who booked through an OTA are not currently offered this option, but we will assess how these reservations can be included in future.

Thank you

Hi @James.taylor 

We would like to test this out as well. Could you please add the feature for the hotel Chateaubriand in Nantes?

Thanks

Jack

Hi @Jack Duquesne, thank you for reaching out to try this extended capability for payments during online check-in.

I looked at the configured settlement rules for Hotel Chateaubriand and it doesn’t appear there are any rates that would be included with this capability. 

I’m happy to have a call to discuss with you how you’d like to try this capability and in what circumstances it could help. Please let me know if you’d like to do this and I can follow-up separately to coordinate a time next week?

Hi @James.taylor ,

On second thought, could we try for all three (Duquesne, Chateaubriand and Petit Duquesne)?

I believe the settlement rules should now work on these three for our “Mirai” rates.

Are you available sometime tomorrow or Tuesday?

Thank you :)

Jack

Hi @Jack Duquesne,

I’ll message you directly to coordinate a time for a call.

Thank you,

James

Hi James,

we would be interested in being able to amend / set Scheduled payments & preauthorizations.

for example we have one OTA who pays us a month after departure and now we need to add reminders for ourselves rather than being able to set this through a scheduled payment. 

No, we can’t use the set up in rates as they book different rates on different cancellation policies (non refundable / same day cxl / etc) and pay us a month after departure regardless.

thanks

Simone

Hi @Simone, I apologise for the delay in replying to your message.

I’d be keen to understand your use case further and how this could fit with what we’ve worked on for payments in Online Check-in.

Would you be available to please have a 30-minute call next week to discuss this further? I am free all of Monday (4-Sep) afternoon if there is a time that suits you? If not, please feel free to send me a private message and we can coordinate a better alternative.

Thank you,

James

Morning James,

monday 4 september is good for me. could we do 14:00hrs UK time please?

Hi Simone, 

Please accept my apologies for not getting this set up!

I am free tomorrow and Wednesday at any time that best suits you if you’d still like to discuss?

Kind regards,

James

hi James, 

I was wondering what happened. Never mind, I used the time to do some invoicing :)

tomorrow 2pm UK time would be great for me, if you still have that available.

Simone