Imagine a busy Friday morning at your property: a VIP shows up early, another guest pushes for a late checkout, and your front desk is trying to reshuffle rooms on the fly while still smiling at the line in front of them. Decisions have to happen in seconds, the mental load is huge, and one small mistake can cascade into overbookings, delayed rooms, and frustrated guests. This is the challenge our new AI agents are designed to help solve.
We’re excited to share the first two AI agents we’re developing for front-of-house operations, designed to help staff make faster, more confident decisions while keeping control in their hands.
Our first in-flight agents are:
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Guest Action Assistant – turning guest insights into actionable tasks for personalization, upsells, and better service.
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Stay Allocation Assistant – helping staff handle early check-ins and late checkouts quickly and confidently.
Guest Action Assistant
Front desk teams already know the struggle: Smart Tips today give you a guest profile summary, but staff still need to figure out what it means and what to do next. The information is there, but the action isn’t.
Guest Action Assistant changes that by:
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Highlighting what actually matters for each guest: VIP status, preferences, and signals that can influence better service or additional revenue.
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Turning those insights into action: welcome amenities, housekeeping flags, or upgrade offers can be created in a single click.
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Reducing the need to interpret, decide, and manually create tasks for every guest.
The real value is the combination of clearer information and immediate action. Insight + action = meaningful support, giving staff the confidence to deliver personalized, timely service and capture revenue opportunities without extra mental load.
Stay Allocation Assistant
Managing early check-ins and late checkouts is more than a juggling act. Front desk staff often have to mentally simulate room assignments, track cleaning schedules, and anticipate how one decision affects the rest of the day — all while keeping guests happy. It’s stressful, and even small mistakes can create operational ripple effects.
Stay Allocation Assistant is designed to take that mental load off by:
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Quickly evaluating available rooms and simulating the downstream impact of early check-ins and late checkouts.
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Providing clear, actionable recommendations: which rooms to use, when a paid early check-in or upgrade is possible, and when a safer alternative is needed.
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Surfacing revenue opportunities — such as paid upgrades or early check-ins — that might otherwise be missed during busy periods.
The agent doesn’t make decisions for staff. Instead, it advises, explains, and lets staff approve the recommendation. This keeps front desk teams in full control while saving mental effort, reducing errors, and improving consistency across shifts.
The Broader Vision
These first agents are also a testing ground for our broader AI vision. They let us explore how agentic behavior can support hotel operations, validate trust in AI recommendations, and ensure that any guidance aligns with real-world workflows and operational constraints.
They’re an opportunity to learn together — both for us and for the properties participating in development.
Want to be a Part of the Journey?
We’re just getting started, and we’re looking for beta testers and partners — especially:
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Front desk teams who want tools that actually match the reality of their day.
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GMs who want to stress-test operational efficiency.
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Revenue leaders who want to influence upgrade and upsell logic.
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Front office managers who care about consistency across shifts.
Beta participants will be able to:
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Validate operational logic and guardrails.
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Share feedback on usability and workflow integration.
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Help guide the next generation of AI-powered hospitality tools.
If you’re curious, interested in co-building, or just want to follow along, comment below or reach out directly.
These agents are the first step toward smarter, more capable AI hospitality operations, designed to support staff, enhance the guest experience, and unlock operational and revenue opportunities.
