(CLOSED) Inviting you to test a new function in PMS: Send a check-in to a kiosk for faster processing

​@fransien Meints ​@ReservationsFashion I think you and your teams will like this! 

Hi ​@soraya.coreana 

So I don't think that the process seen in the link was correct. I only saw a reservation form, I clicked once  and then it was already over.

Best regards 

Leif

Dear ​@soraya.coreana 

We're very excited about this feature.
It will help customers to check in digitally.
It could also develop paperless check-in, even at the desk.
Thank you for thinking of us when a beta version is available.
However, it is important that the kiosk can be set up on Android.

We look forward to these developments !

I also think there is something strange/missing with the useberry. The only thing I saw was the guest reservation screen, and the button beside check-in was send to kisok. But then the demo ended. 

I am missing what happens next. Is the kisok promted with that guest reservation now? If so since we have 5 kisok, can we choose witch kiosk the reservation should go to?

Have a great day!

​@soraya.coreana 

Hi! I just completed the usertest but I also think there are a few missing steps. 

Being able to send a check in to a Kiosk would be great. When we currently accept a cash payment at check-in, the guest has to redo the entire check-in process (because the cash payment is processed in Mews Operations). It would be great if we could send the check-in back to the Kiosk from the correct step. I'm curious to see what the steps in the guest journey look like and what possible scenarios there are.

Regards, Sanne 

My colleague and I also checked out the link. We have some feedback: 

If you click anywhere in the screen (so not on the ‘send to kiosk’ button), it says that you have send it successfully. Also we miss the complete flow, so what does the guest see? 

We are also wondering when you would use this feature? We are still relatively new to the kiosk check in, so we love to hear more options!

Regards, Kirsten

Exciting news!! Please let us know if there is a Beta coming up!

Please let me know once you have fixed the test link.Interested to test this. Thanks  

​@RaziMews it’s back in the description now, thank you :) 

​@Vegard Kaspersen thanks for the feedback 😊 The intention of the test is to see if the position of the button is easy to find. It is a one-click test. As for the case when there’s multiple Kiosks, we plan to have a dropdown button where you can select what Kiosk you’d like to send the guest too.

Hi ​@Sanne thanks for your feedback 😊 That’s useful information to know when it comes to cash payments! I’ll create a case study for this scenario and investigate how this feature could work in that case.

Hi ​@Leif Penning The intention of the test is to see if the position of the button is easy to find. It is a one-click test ✅

Hi ​@Kirsten thanks for the feedback 😊 The intention of the test is to see if the position of the button is easy to find. It is a one-click test. Once you’ve selected/sent a guest to a Kiosk, a notification pops up saying complete (we didn’t include that in the test). Then it would be up to that employee on how they direct the guest to the Kiosk in the environment of the property.

You can use this feature to:

•  Drive check-ins at the Kiosk
•  Enhance a paperless check-in process
•  Create efficiency for guests to fill in the registration form on the Kiosk and continue their check in process
• Reduce queues/wait times by directing guests to check in on a Kiosk
   

Then I understand! Would love to be signed up for a beta on this feature. 

Have a great day!

The test was very brief and not really what I expected from a test. It was simply to check if the button is easy to find, which seems pretty obvious since it's located right next to the check-in.

However, I'm wondering whether this feature is actually relevant. If the guest is already standing in front of you, why would you still send them to the kiosk?

And if there’s a long queue, would you really just randomly send people to the kiosk? If so, will the screen light up? And what happens if, in the meantime, another guest starts interacting with someone else’s check-in process?

Maybe I’m overlooking something, but at first glance, I don't really see the added value of this feature.

Regards,

Emilie 

Hi ​@Emilie Getaway,

you're absolutely right. I would also have expected something else from a test. Whether I find a button immediately or not is absolutely irrelevant to me. I don't have a different one at reception every day, but perhaps it's designed so that every ‘human’ can manage this process if they can read? Heaven forbid. :-P

But I can imagine what this would be helpful for, namely if you don't use the kiosk as a single station, but set it up on a tablet that you then present to guests instead of a registration form. Then the process is quick and easy to organise. However, during the test, I couldn't see how I could distinguish between different kiosks. Because in this case I need several kiosks...maybe that will come?

Best regards,

Leif

Send to kios feature would be more efficient, if there is an option in staff mode to send the registration process directly from mews to tablet so that you dont need to look up the reservation again

​@soraya.coreana looking forward to see more about this feature!

Thank you all who’ve participated in the test and your feedback!

This test is now closed 😊