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The much-awaited option to Skip card payment details during Online Check-in is now in BETA! 

While collecting card details is useful to cover potential extra charges during the stay – especially for OTA guests who may only have a capped Virtual Credit Card (VCC) on file – we understand this is not always the best fit for every scenario. Guests may get stuck or drop-off from online check-in. 

  • Credit cards are less prevalent in some countries, 

  • Corporate guests get confused about adding their card when their stay is fully covered by their company, 

  • Some properties do not offer any extras during stay without paying upfront. 

How does it work?  

Deciding whether to collect payment details in Online Check-in is now in your hands. It is part of the Rate Group set-up. When you create a new rate group, after assigning the relevant payment and cancellation policies, you can decide whether to collect payment in Online Check-in or not. Similarly, you can adjust the settings when editing an existing rate group.  

For properties on a Pro or Enterprise package, you can also make it part of a policy exception for a specific rate or rate group. This means you can make your Online Check-in requirements more or less strict at different moments in time. 

  • TIP: if you want to make a permanent exception for a given rate, you can simply adjust the end date of the exception to make it last as long as you’d like. 

 

What will the guest see? 

In the guest flow, the “Payment method” screen will simply be skipped, and the guest will be able to complete their Online Check-in.  

Note: if applicable based on the payment policies in place, the guest may be offered to “Pay Now” vs “Pay Later” for any payment scheduled to happen ahead of check-in.  

  • If they “pay now”, the payment will be taken right away and the card details collected as part of the process.  

  • If they “pay later”, the payment card details collection will be skipped. 

 

How can you get started? 

  • Reply in this thread with the property(ies) you’d like to activate,  

  • Once done, you’ll need to go to Settings / Service / nBookable Service] / Rate Group and adjust the settings. Payment details collection is on by default, and you can turn it off as needed. 

Please ask any questions below. We’re looking forward to hearing your feedback and collaborating on the development of this functionality! 

​@James.taylor thats amazing. We are thrilled to use that!

Hello ​@James.taylor  !

Yes, please enable this for our property (Hotel SPIESS & SPIESS, Vienna)! We would like to give it a shot …

Kind regards,

Jean-Philipp.
 

Hi James !

We woud like to test this functionnality across all our properties (Machefert Group).

Thank you !

Hi ​@James.taylor ,

 

great to hear that it is live now.

Please enable for Hey Lou Hotel Frankfurt + Hey Lou Hotel Piding

 

Thanks

LInus

Hey James, please add “Dock Inn Hostel” and “Hafenapartments Warnemünde” to your list.

 

Thank you!

Hi James,

Hotel Andante wants to try it :)

Yes please! This would be very very useful for Rhodes House! 

We would very much like to try this at The Regent Aparthotel - thank you!

Please activate for Paulinenhof Thank you

Hi ​@James.taylor  - we do have signed up for this beta program but can’t see the option in the rate group settings yet. Please activate for Pension Maier. Thanks a lot! 

Hi everyone, 

Thank you for the quick reaction and high level of interest in participating in this beta program!

All properties requested up until this post now have the settings available to be configured. By default, the card details are still required for all rate groups so there is no change in your online check in experience until you make any adjustments. 

Please do share any questions or feedback in this discussion and I’ll be happy to help.

Thank you,

James

Hello James !

Thanks a lot for this new development !

I would love to be part of this beta program and to participate …

AFTERWORK Hotel - Etoy Switzerland

sylvain.attou@afterworkhotel.ch

Hi ​@Sylvain.Attou,

Thank you for joining, I’ve now enabled these settings for your property so you can make any adjustments. 

Thank you,

James

Top ! Thanks.

 

​@James.taylor we would love to join this beta with Gastflügel Benediktinerabtei Maria Laach - Thank you!

Hi James,

 

Sounds great! Please activate the option on all our propertys (already live, onboarding and upcoming).

 

Thanks!

Hi ​@James.taylor ,

very nice, let´s go. Please add Küstenperle Strandhotel & Spa.

Thank you

Leif

​@James.taylor thats fantastic! We would like to test in 3 properties. Wot Lisbon Patio, Wot Lisbon Nomad and Wot New Lisbon. 

Thanks

Very nice feature, and i'm convinced it will come in very handy. Can you add this to Abdijhof Marienkroon please, thank you

Please ad “ Auberge St Pol” for this beta please.

Best regard,

Robin 

Please enable this for all Circus Berlin properties 🙂 Thanks!

Please unable for Little Monkey Hostel

Hi James,

very cool! Important further development. If you now make it possible for guests to enter company addresses and make them available for check-out, your check-in/out module will be really competitive!

Please activate for all 3 Meiser Hotels:

  • Meiser Altstadt Hotel
  • Meiser SPA Resort
  • Meiser Design Hotel

Thank you very much

Hi James,

very nice! 

Please add all of our properties:

  • Cityhotel Wood
  • Eclectic Hotel Copper
  • Strandhotel Zoutelande
  • Duinhotel Tien Torens
  • Hotel Bommeljé
  • Mezger Lodges
  • B’s Appartementen
  • Zeayou Appartementen

Hi James,
Amazing!
We would love to add our properties;
- Villa Ruimzicht
- Villa Wanrooy
- Hotel de Wereld
- The Church

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