Hi ​@Niclas this has now been enabled for you and we look forward to your feedback.

Such an amazing upgrade! 

Hi Laura, 

Can we still join the beta program for Flonk Hotel Groningen Centre, BW Signature Collection. 

Thank you in advance. 

Jelle

​@Jelle.Bakker yes, I have enabled for you

Hi ​@laura.asplin .

please activate for alle Hey Lou Hotels.

Thanks

Linus

We had to temporarily disable the feature this morning whilst we fixed some errors, so if you didn’t see the option at check out on the morning of 8th June this is why. It has been re-enabled now so you should see this tomorrow.

​@laura.asplin 

First feedback from our team: the new feature has been received very positively and already helps us work faster in many check-out situations.

One use case we noticed quite often: some guests come to the reception, pay or settle their bill, but then go for breakfast or use the spa again before they actually check out.

For these cases, it would be very helpful to have a second button in the same area in the top right corner, next to the direct “Check Out” button. Something like:

“Back to reservation”

This would allow the team to quickly return to the reservation when the bill is closed, but the guest is not ready to check out yet.

Overall, a really useful improvement — thanks for including us in the beta.

Best regards,
Andreas

Thanks for the feedback Andreas, we really appreciate it. This was one of the things I was thinking about, where would the user want to go next after this page and could we help them get there quicker. Can I ask what is the reason they would need to go to the reservation in this scenario, what do they do in the reservation?

Yes, of course.

In this scenario, the team would mainly go back to the reservation for operational follow-up actions that are not directly related to the bill itself.

Typical examples are:

• setting or adjusting a late check-out, if the guest has paid but is not actually checking out yet
• adding notes to the reservation, depending on the situation
• adding information to the guest profile, for example if something relevant came up during the stay or during the conversation at reception
• transferring relevant incidents or guest-related information into the daily handover for the department

So the idea is not necessarily to continue the billing process, but to quickly return to the operational reservation context when the bill is closed but the guest journey is not fully completed yet.

Best regards,
Andreas

Hey Laura,

please add Hotel du Nord Alster to the Beta.

Kind regards

Robby

First feedback from team: the Check out button is amazing and then we send the email manually, that is a same page click, so super faster than before. We send the email and then it pops back on the page for check out in the bill section. It is 3 clicks less. Very good!

Please add Hotel Altstadt Vienna to this BETA.

Very much looking forward to this as 70% of our guests do pay at check-out. Long awaited!

Hi Anja, thanks for reaching out! Your property sounds like the perfect candidate, I have enabled this now very much looking forward to hearing your feedback.

Laura

OMG it’s live and the team loves it already ;-)

One note: in most cases, we do send the invoice to the guest. However, sending the invoice is still a manual extra step, and the system neither prompts nor reminds users to do it. Even before the c/o functionality was introduced, invoices were occasionally missed during busy or stressful periods. With the new and very prominent check-out step, I expect the number of unsent invoices to increase further, as it adds another task that can distract from the invoice-sending process.

Another issue (although I'm not sure whether this is within the scope of this BETA) is that the invoice recipient is often different from the invoice-responsible entity. For example, the invoice may be issued to a company, but it needs to be sent to a specific person within that company.

Currently, when sending an invoice, the only email address that is readily available is the one stored on the company profile. The system does not present the email addresses of connected contacts within the company profile as alternative options. Why is that? As a result, the team often enters a person's email address into the company email field as a workaround to speed up the check-out process. The problem is that this email address then remains attached to the company profile, and invoices for future stays may be sent to the wrong person if a different contact is responsible for that booking. How would you suggest to solve this with the current setup?

​@Anja thanks for the feedback. Adding some send bill action to the close bill page is one of our next initiatives so watch out for that coming soon! I will be looking for Beta testers again when it is ready. Useful feedback about the connected contacts, I will consider this when thinking about solutions.

Hi ​@Andreas Behl,

If the overnight stay is listed on the invoice, you can click directly on it to go to the reservation.
Left column after closing the invoice, instead of using the CO button.

Best regards

Leif

Hi Leif,

thank you for the hint. We also received this information from Laura by email and tested it — it works well.

The main point from our side was that it was not immediately obvious to the team that this area is clickable.

Best regards,
Andreas

​@Andreas Behl very good point and we completely agree! ​@Leif Penning , in many cases Andreas is describing (at least it is like this for us) the invoice only includes an extra charge (something from the bar, a late c/o, etc) which means no stay package can be found on the closed bill hence you can’t click on it. Even in cases where there is a stay package it wouldn’t be an intuitive click.

​@laura.asplin my team reported that before the profile language defined the invoice language which is very helpful. since the launch of the BETA all invoices are German if the language is not actively changed to English which is annoying.

Hi ​@laura.asplin 
Berlin is very pleased with the new feature and has nothing but positive things to say about it. Is it possible to activate the feature in all Maritim hotels on Thursday (June 18, 2026)? If so, I can let my colleagues know about it beforehand.
Thank you for your feedback
Louisa

Hi Louisa

That is great to hear. I can diarise to enable this for all Maritim hotels, it might make sense if I do it late Wednesday so it is ready for your first check outs on Thursday?

​@Anja thanks for this. I noticed this the other day myself actually and thought it would be nice if you have a product linked to the reservation if you could click through to the reservation. I was considering adding the reservation icon next to these products too. Do you think this would work for you?

Interested on your second point regarding the language. I need to understand a little more about what you mean here as this feature should not have changed anything about the language as this is only checking the guest out. Could you drop me a DM to explain the exact steps the team are taking and when they see the language selected incorrectly and how it use to work and I will get it looked into. I suspect it is not related to this Beta but maybe to the recent automatic closed bill changes but it would be great to confirm.

Hey,

I think there is a problem which is related to this topic. When closing a bill we are redirectet to an error page.

Maybe you can check on this problem.

Because of this issue there are a lot more clicks to do to send the invoice to the guest.

Kind regards,

Robby

Hi ​@Anja,

we didn't have that intuitive approach. We are fine, if it works anyway. ;-) But, yes, a button on the top would be nicer.

​@HDNAJoanna This usually happens when you have to log in again. At least, if your user permissions are set up correctly. Do you have that for every user?

Best regards

Leif

Hi ​@Leif Penning ,

this problem has been going on for several days.

I have administration rights and it is not working for me.

Best regards,

Robby

Oh, I see. So, maybe it´s the beta, or another problem for the support team? ​@laura.asplin