🤖 AI-Summaries coming to your guest profiles!

Another thing that could be benefitial – especially for verifing information – would be some kind of link relation to the sources of that AI information. For example when the AI writes “the next stay is XYZ and the guests mentions that he wants a bigger pillow” That you can click the underlined parts and you go to that reservation or note 🙌.

Perfect would be when you get a sneak peak of that on hovering but that may be too much 😅.

Just a little “food for thought” maybe thats technically to complicated or the ai is so good that there is no need to check that … but for me it makes workflow wise sense like that in different scenarios.

Heres some additional things i’ve spotted:

• I think the AI doesn’t check message conversations but that may be something that could be considered as there may be agreements that were not added as notes.
• There seems to be a problem with escaping quotes. I’ve spotted some backslashes around the AI texts.
• I think thats a known issue but the AI seems to really struggle with gender. Thats gets a bit worse in german because its grammatically a bit more complex than english.
• Also the AI writes “the guest hs an upcoming reservation on XY” where XY is today. I personally would like if the AI would write that more like “starting today”, “starting tomorrow”, “for XY days”.

Hah, you are reading my mind! We are hoping we can add sources in a future iteration, similar to how Microsoft's Copilot does. It does consist on quite a bit of work compared to what we got now, but I hope we will be able to get that improved in the future. 💡

Thank you!!

Indeed for now we are not pulling messages - I'll add that to my notes as future considerations 😉

We made some code changes for genders and dates - we hope to improve accuracy but it's true that with translations (specially german) the AI model can get a bit creative. In english we are trying to make the model say "the guest" always, but in other languages that translation needs the gender context. 😥

Can you email me the case with the escaping quotes so I can have a look? ettore.zotarelli@mews.com

Thank you!!

@ettore.zotarelli i can’t find that anymore. The AI changes the text each time a bit, that may be the cause. When i find such a case ill make a screenshot and mail that to you 😉.

Hello, friends! 👋

Exciting updates! We have made a few improvements over the last few days:

• Better understanding of future/past dates to avoid hallucinations
• Better translations and the preferred use of gender-neutral terms to address the guest
• No "translation" or explanation of the hotel's acronyms used in original notes (each hotel has their own codes, like POA = pay on arrival) - the AI is now instructed to respect them.
• The AI shall understand reservation statuses, and no longer say, for example, that a cancelled reservation is coming in the future.

With those improvements in, we are getting much closer to making this feature a permanent part of Mews!

Thank you all already for your feedback, and please keep sending over anything you see that we may have missed 💙

Yours,

Hey, we´d like to check out this beta at Hafenapartments Warnemünde. Much appreciated!

Best, Niclas Lundström

Welcome to the Beta and Happy Halloween! 👻

Hi everyone!

We have just released a change in the underlying logic of how the AI summaries are generated that we hope will make the summaries better / more relevant / with the model being less prone to hallucinations.

I have done some extensive testing and it looked good on my end. 🍀 But I only got 2 eyes 😅

Hopefully the impact of the changes made is not noticeable; or, if noticed, positive. But please let me know if you see anything incorrect / strange. Thank you!

We would also like to try this at hôtel du rhône Sion. Thank you!

Activated! Welcome to the Beta! 💙

Hei @ettore.zotarelli - this is great! can you add Det Lille Hotel, Risør?

@dbarnesen you're in! welcome!

Interesting new feature. You can add ahead burghotel too. Thank you!

Added! Enjoy!

Hello! 

If still available for Beta, we would love to try this at Hotel T (Belgium)! 

I think this is an amazing step forward to ensure the customer journey goes as smoothly as possible. 

Kind regards

Margot

Hi Margot! Absolutely! I have added Hotel T!
We have started the rollout to properties today in waves, but I am still accepting volunteers to get in earlier. 😎 Enjoy!

Hello!

We are very interested in this feature. Please enable it for our properties. I will give feedback :)

Properties: Hotel 717, Hotel Sixteen, Hotel Prinsen.

You're in! Excited to have you join us ​@Axel !

Hei ​@ettore.zotarelli 

It seems to have a problem with merged customer profiles, have you seen this before?

When the merge is completed, where the ai notes appears before is just the spinner and a modal message with Unexpected Error. I have tried refreshing etc.

Hi ​@dbarnesen ! Thanks for finding that bug and reporting it! Do you mind sending me the link to that guest profile at ettore.zotarelli@mews.com? I'll open a report.

Thank you again!

Looks good! Please add for Hotel Arena in Amsterdam!

Added! Enjoy!

🙌 Quick feedback needed: Help us improve Smart Tips

We've recently made Smart Tips available directly in our guest profiles to help you work more efficiently. Now we're exploring how to make these insights even more accessible in other aspects of your daily workflow.

Would you help us by taking a quick user test? Your input will help shape how we integrate Smart Tips into the rest of the platform. The test will take no more than 5 minutes.

👉🏼 Take the test here: https://app.useberry.com/t/tvwzayp1evb8Lc/

Don’t hesitate to forward the link to any teammates who might be interested in providing feedback!

Thank you for your time.

Rachel Wu
Senior Product Designer (Guest Experience & AI)

We are also very interested in testing this with Seehotel Wiesler :)