Hi Community,
Currently unable to find this or post a new idea in the ideas forum so bringing this to the community team.
We have had the issue for many years now that when fully booked only those with overbooking rights can split a reservation.
Are we missing a workaround? Obviously we do not want to give the whole team overbooking rights and it is a waste of time needing managers to split each reservation.
Thanks,
Best answer by Mick
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+6
Hi
Splitting future reservations has long been a point of interest for us since we began using Mews, it seems strange that we can split an inhouse reservations but not a future.
Our CSM was able to provide this feedback early this year, It's on the long term roadmap and will be enabled by rate mixing which is currently under discovery. Not something that we'll be able to do in 2023, or the first half of 2024
I recently had a conversation with Matt, the CEO of Mews, about this issue. He pointed out that the main complication comes from channel reservations. Currently, these channels have the ability to recall and cancel bookings. If a future reservation is split into multiple parts, only the original booking would be affected in the event of a channel-initiated cancellation or modification.
Here is the Splitting Future Reservation feature request, it would be helpful to throw your vote on the request.
Hey Mick,
100% agree it is so frustrating still not being able to split a future reservation.
We would also like to solve the issue of needing overbooking user permission to split a booking when the house is fully booked. Splitting a reservation will not overbook, so this user permission should not be related to the splitting function but we have not found a workaround.
Has there been any update on this? We have had guests call to inquire about split reservations during this high season, as they know from experience we do them often.
If we are getting 5 calls, it means 50 people tried it on the WBE, and we have lost the reservation.
The goal is that if there is no single room available, but multiple room are, these categories should be served up as an optional split res.
Thinking more now, it could be rooms within a type or room types in general.
I’d love to know where this stands now. Thanks!
Ethan
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